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US Post Office

2.1 (42 reviews)
Open 8:30 am - 4:30 pm

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Another damaged package
Abel S.

This has been the worst experience I have ever had with a post office in my entire life. This is the worst customer service I have ever received from a government agency, and that says a lot, in my entire life. All friends and family that I talk about my experiences to say that they have never experienced these type of problems that I am having with this post office and their mail carrier ""Alma"" in their entire lives. ""Fountain Hills"" post office is ran by supervisors, they do not have a postmaster. My theory is that there's a bad apple in the post office which is causing the environment to be negative. Unfortunately it's the consumer, myself who suffers the most. I believe they really need somebody to go in there and clean up their customer service and make sure that there are occasions and exceptions where their carriers and workers can go above and beyond. I pay taxes, my friends and family pay taxes, it's going into Alma's family's mouth in the form of food. Since I moved in on September 1st of 2018 I have had nothing but problems. My mail carrier tells her post office supervisors lies to get out of delivering my mail, and taking responsibility for her delivering errors. She is highly vindictive, lazy, and is a liar. No matter how many complaints I make, this post office will always say that they have been resolved which they have not. More lies from more employees from this post office. The complaint I make are calls out for these people to listen that this carrier is personally attacking me. I have never confronted this postal worker. That's why I have over 20 complaints filed already since I've moved in. waiting on hold for over an hour, then it takes time to file the complaint. why would I go through all of that waiting time if I did not feel that this was serious. If she does not want to deliver my mail to me, then she should choose another route. I called this post office today and spoke with Don, he's a new worker there and was trained in a bad way to give horrible customer service. I asked why registered mail was not delivered to my door today and a slip was found in my mailbox when I was home. He told me that the supervisors at that post office allows my mail carrier to not bring my registered mail to my door because I'm confrontational. This is a lie. I have never confronted this woman nor do I want to, her actions prove that she is a nasty person. I don't want to ever try to communicate with somebody that closed off, and narrow-minded. Why would I call the post office to speak to a supervisor if I'm confronting the carrier. Why would I continuously make complaints if I was confronting the mail carrier. What proof do you have. You have none because there is none. I have a camera and their shows no interaction between me and Alma ever. the last time I saw this woman was when I was leaving for school, because I'm a full-time student and I really don't have time for this, and I asked her how many packages I have. She said many. So I went back up to my door and opened it to receive my packages. When I noticed they were all sitting in front of my door which is not where I asked her to put them, I told her thank you as she was walking down my stairs. I don't find that to be confrontational I find that to be friendly. If telling Alma to have a good day is confrontational than I wouldn't dare tell her to have a bad day. This post office needs to shape up, I have spoken with Bobby, Sue, Jason all managers and supervisors that have bad attitudes and false promises. I've contacted consumer affairs three times. I spoke with Kristen today and she told me that a manager by the name of Hoffman was going to call me and she never did. Not surprising. With my records the first complaint was November 16th CA-140438681 most recent is today CA-142171873. These people are liars and give horrible customer service. It's a shame that we customers who employ these people cannot choose which post office we get our mail from. It's also a shame that when complaints last for months, nothing is ever done about it.

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2 months ago

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1 year ago

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1 year ago

the tracking said friday june 6/13/2025 by 9pm it came june 6/27/2025 and the box was all ripped up and had a lot of dents in it.

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3 years ago

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4 years ago

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3 years ago

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5 years ago

Come to this post office mail packages couple of times , Staffs was always nice , especially lady Rupal, she is very sweet !!!

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13 years ago

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6 years ago

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4 years ago

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4 years ago

Tricia was very helpful in finding a package that was not delivered. So appreciated her help.

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5 years ago

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7 years ago

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6 years ago

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8 years ago

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Ask the Community - US Post Office

Review Highlights - US Post Office

The phone was not only answered on the second ring by a REAL person, she was also a friendly, kind, and courteous person!

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US Post Office - postoffices - Updated June 2026

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