Probably the worst post office. Don't bother dropping off packages here. They take FOREVER to send them to the shipping center. I drop off ten to fifteen packages a week and they ALWAYS leave at least two days later. You're better off going to Clovis or giving it to your mailman. The drop off is a joke here. read more

Just went to this place and the lady was freaking rude!!!!!! This is possibly the rudest post office I've been to. If you get a Hispanic lady at the front try to avoid her at all costs! I was just trying to drop off some packages and she told me I had to pay extra for the envelopes that I had already paid for. read more

This Post Office is the WORST. After submitting change of address, and moving OUT OF STATE, we were notified AFTER we moved that they would not forward ANY of our mail ! Tried calling for 6 weeks, 4x daily, and the only time the phone was picked up, they hung up immediately. Have given up. Important medical information, tax information and other correspondence just getting lost, or worse, in the wrong hands. Since there is no phone number for the forwarding center in Sacramento, sent letters to the Sacramento forwarding office AND this location, with the managers and attendants name, pleading for someone to call... CRICKETS... For 15 years, constantly had problems with my business PO Box. Lost checks, incoming AND outgoing, incorrect delivery, etc. read more

Worst ever. The package pickup line is there to punish people who had mail sent back due to full mail box. I've been there 6 times, waited 25, 45, 20 minutes without any service. Seriously, they never responded to ringer once. I SAY START TAKING YOUR LAWN CHAIR, BRING LUNCH, ETC. while you sit in line. Mayby theyll be forced to assist customers. The ONLY reason my box is full is because they keep putting my neighbors adds and mail in my box. I've taken my name off all advertising like blue plum ect....and postman just gives me my neighbors because hes to lazy to look at the unit number. Seriously consider taking a chair and set up camp for a good couple of hours if u need to visit package pickup. Normal counter refuses to get your package for you. It will take us all in order to make a change. Also file a complaint with BBB and usps manager. Not post office manager but usps manager. read more

This is the worst post office location. Very busy, long line with only two people working there. I went there to ask about my lost packages ( the mail man did drop them at a wrong address) Anyway the guy there did take my tracking number and went inside to check and he didn't come back... I was there for 45 minutes. unprofessional workers... read more

My first experience here was great, a young man helped me and he was courteous, polite, and helpful. Unfortunately, today I was assisted by an older woman named, GLORY. She was rude, loud, abrasive, and confrontational. The WORST experience I've ever had at a post office. This woman does not care about her job. Hire someone who will appreciate their job! GLORY needs to be retrained because she offered misinformation. She told me to send my package in a box that did not go with my label. I asked her, 'why would you advise me to send my item in a box that would get sent back?' She raised her voice at me and I was in shock. I felt like she was pushing me out of the post office. My face was red with anger. I wish I had asked to speak to a supervisor, but I was so caught off guard by her abrasiveness that I left. AVOID GLORY AT ALL COSTS. read more

For the passport office Open 9:30-2:30? The lady that works ther is super helpful and they'll take your picture there. For the mailing section of the building- long lines, not enough staff, but it's a post office, that's the norm. read more

Was here 7 months ago and wrote a review....well I'm baaaaack with another terrible review of this horrible place. Had to go down here twice in the last few days because suddenly Usps decides not to leave packages at your door without any warning now. I live in an upstairs apartment in a gated complex.....I've had 4 packages get sent to the post office and had 3 different pink slips. I went the first day, stood in line for 15 minutes on an injured leg, get 1 package and realize after I walk out this is not the package I thought the pink slip was for (they make you wait 2 days for pickup). So I decided to go back the next day in the morning and the line is ridiculous again...I specifically checked the pink slip this time for the package that I wanted and the guy working at the package line quickly checks then grabs my package....I leave and AGAIN it's not the package I specifically wanted and the pink slip said. I went back in and stayed in line for another 10 min...tell him I'm looking for a package from CHINA, I show him my informed delivery account that has the tracking number and all info he needs. He grabbed the wrong package again. This tells me these guys don't even check, they grab the first thing with your name on it. Ridiculous. And now I tried redelivery because I refuse to go back down there and deal with this again!! Redelivery didn't even work correctly either. I think USPS just needs to go away and UPS and FEDEX can be the GOATS. I'm sick of this. read more

I got charged on my credit card but did NOT give me any postage stamps from the self serve vending machine. One lady was still working inside and she saw me knocking on the door but just ignored me. Customer service at its worst. Smh read more

Horrible customer service. Tried to pick up important package from my P.O. box was 1:59 guy yelled at me through the door that was already locked a min early to ring bell , I asked him for help he said no they close at 2. Literally all I needed would have taken one minute of their time and he saw desperation in my face. Guy literally yelled at me. Ppl who witnessed were appalled. I am going to their supervisor on Monday, this is ridiculous and cold hearted!!! read more

I've only been here to ship packages and/or purchase stamps, but every time I've gone to this location each person I've dealt with has been fast, efficient, and professional. The line has been out the door on a couple of occasions but the overall wait time was pretty quick. read more

I came here three times recently and every time the staff have been very helpful and welcoming. The place is always clean, opens on time and their ready to go the extra mile to help. So far I've been using priority mail, flat rate and fast. read more

Here to pick up mail due to a thief breaking into our group box. No one in line but can't help me get my mail. Requested I go stand at the customer service counter line instead and wait in a line 5 deep and only one person to assist. Where has customer service gone with our government offices.? read more

This post office is so Frustrating!! It has happened WAY to often when we drop our business pkgs they don't get scanned when they are received so our clients aren't notified that their pkg is in the way. This takes us time letting the customer know it was sent, but there are times that I am sure they wonder. It doesn't make us look good or professional, when it should really fall squarely on this PO, not us. TODAY however is the opposite, I was told by C/S my missing pkg with live animals BTW, that was shipped on the 20th and hit San Jose on the 22nd was still not in Fresno but still in San Jose. I was told that it was the manager of this post office's job to locate the package and to check with them. So with 102° temp we go to Woodward Park and wait in line in the VERY HOT lobby for our turn to talk with someone. The guy at the split door, that is supposed to help, says that all he/they know is what the tracking tells them (this from the people that don't scan pkgs), so he tells me what the website says and doesn't even look in the live animal cool area. He does give me a phone number that I can call. So before even getting my seatbelts on I dial the number, but as usual all it does is gives is blah, blah, blah and hangs up on you!! Utterly pathetic! We leave still frustrated and 10 mins later, 5 mins after they close, I receive a text that the package is suddenly no longer in San Jose but right there in HIS AREA!! You know 'they' call that LONG number a tracking number for a reason, BUT if the Woodward office is too frickin LAZY to ever scan pkgs in or out, it is virtually USELESS... sort of like asking someone at this Post Office for any help. I will be strongly suggesting to anyone and everyone to use a different service. We have already been doing so. read more

Two days in a row we received no mail because a service truck working on a neighbor's house was blocking our mailbox. The delivery person could not even get out of his truck to drop our mail in our box. This has happened before, but never two consecutive days. He is not doing his job. read more

Worst service today 2 cashiers 40 people in line 11/25/2013 a Monday morning and they aren't staffed up..( suggestion-temp workers) ..Cashier Mike did not so much as say sorry for the wait. He just doesn't want to be blamed..The Manager took 30min to come and speak to someone who requested to speak with her. She walked out and said "1min"walked back in the back ... there is no customer service here or respect for peoples time no wonder they are suffering. I will mostly likely use alternative methods so they can hurry up and close ...for your sanity I suggest you do the same. I'd give them a zero but taking my service elsewhere is enough read more

I have cameras around my house and seen the ups truck just pass by my house and they put delivered on the tracking when obviously they didn't deliver my package because they didn't even stop. Went to the office and they said they'll call me when the delivery man comes back but never did. Never got my package:/ read more

Very bad customer service I didn't like how I had to come here to see if my package was here and they couldn't even really help theY didn't really check the tracking number and they sent me to different post office where they told me my paCkage wasn't theIr either :/ and to come their I i even payed for shipping here! So I could have it delivered here just cause my damn zip code they told me oh you have to pick it up on olive! They need to update their daamn app and say I can't ship my paCkage at their post office! So I won't be running around when I'm not moblie it's hard!!! When your on foot :( running around town it's very frustrating read more

I love this little store. Just in the center of everything. Very convenient. Tons of parking. Staff super friendly and works super fast.

This has to be the slowest post office on this side of town. Maybe I choose the wrong times to come, usually after 4, but there is always a line. Trying to pick up a letter and there is one person working the window and there are 15 people waiting in line. I try to goto the line that there is 5 people helping and they tell me to go back to the door that is helping one person. This is why I use FedEx. At least FedEx knows what customer service is read more

You're better off using UPS or FedEx than coming to this post office location. The last 3 out of the 4 deliveries made by postal carriers from this post office was either not delivered which required me to come pick it up from here, delivered to the wrong address, or left outside of a general mailbox area for anyone to take if they wanted. Go anywhere but here. read more

DO NOT USE THIS POST OFFICE!!!! Station Manager is ALWAYS in 'meetings'. I have gone in a few times to complain, but was never able to talk with 'her' as the Staff call the Station Manager. Staff is slovenly and unkempt. One woman up front in 'black pajama-like pants' Black t-shirt, and Red sweat shirt. Mens' shirts were unkempt...just looked dirty. Not helpful to customers. Sly remarks made. Kept Customers waiting. Have headphones on....etc. Nice Neighborhood....but BADDDD Customer Service. These Federal Employees EMBODY what most Americans' picture Federal Employees to really look like. Witnessed a distressed woman and her friend trying to find a package which seemed to contain Vital Documents. These women never raised their voices or said anything out of line...but they were adamant about finding that package. The watching staff members made sly remarks, one just smirked at these women and rolled her eyes several times. I will NEVER go in that Post Office again!!! And yes, I filed a complaint about what I had witnessed but I do not really expect any answer .... I have always thought the Government was there to help Americans....but now I may need to pay closer attention to things I use to dismiss. Thank you USPS for opening my eyes as to how the Government really disregards regular Americans. read more

I literally am standing in the corner while my friend gets his refund that he'd been waiting for. The "manager" Ray doesn't even acknowledge my friend, give the employee and attitude, and runs off to hide in the back while the line is getting longer. The employees seem sweet (probably annoyed deep down inside but at least they keep it together) that's why I didn't give this only 1 star. read more

They do not close at 5:30. They close at 5. Get it together post office. It's not that difficult to post accurate information online for the public to rely on. read more

Hey, this post office is amazing; the epitome of government at work. I love that I get to share all my deliveries with my neighbors and when the mail arrives, it's at 8:00 in the evening at times! When calling their office, I can expect myriad busy signals, but when I finally get through, I enjoy a 30-minute wait time. When walking in, there is always a single employee handling a long line of patrons while the rest are on vacation. I'd love to have a job like this where I don't have to work, and when I do, I don't need to do my job in a professional, competent manner! "We deliver for you!" read more

I'm the type that goes in with my stuff ready and I know exactly what I need done. Great that this place is open Saturdays. Hours on Saturday are 10am-2pm. There was only guy working when I went but he was very nice and helpful even though a line was starting to form behind me because the man in front of me had questions about international shipping. Office is easy to find and there is plenty of parking. I will be back next time I need to ship a package! read more

I come here almost everyday for work. The staff is very kind and helpful and we have come to know each other because of how often I go to the PO. They always make my visit here fast and easy! read more

Where are the - stars catogory? I own a triplex literally 800 yards from this post office and mailed my tenants a letter. I get my mail returned with "no such address" on the envelope. I went in to get my postage refunded and tell them how incompetent they were. The clerk told me no refund "because a service was provided". I did call the postmaster downtown to complain and they did send me a stamp. Nonetheless this location is a joke. read more

Awful place to have a PO Box for business- mine has been there for many years and nearly every year there is a problem at renewal. Tried to avoid this issue to do online and the website is a fail. Now I have to wait in the excruciating line that is always there to fix. No wonder they are broke. Truly. read more

same holiday crowd, same quick service! This branch processes passports and sells money orders, too.

Seriously? If I schedule re/delivery on friday then come friday instead of saturday. frking pissed off. I don't understand why usps asks me to choose the date I can receive the parcel if it is not going to be followed. Now I have to come here to pick the parcel up. read more

Always misplaced mails and never notify you when shipment arrives. They leave it in the back. Even though you track it online and it shows arrived. They don't put a slip in your box to let u know. I asked why this happened often and they always say " I don't know" read more

Everybody there always so helpful and trying to get their job done right and fast . I'm always make sure to get my stuff ready and do some research before I'm mailing anything, just to make its easy for them and others in line. Counter staffs always working very hard here and they also have a customer service person who will come to you and trying to assist while you're waiting in line. Thank you. read more

The yelp hours for this post office are wrong. Someone from the post office should make this change, especially if they were 'trying to operate with some customer service." However, it's just another reason why the USPS is going out of business. Less than two weeks from Christmas and no extended hours at this location. Pretty ridiculous. Other than that, the lady I talked to that said I can't pick up my package and that yelp is wrong was loud and obnoxious. I told her she's fired. read more

I went in to get my passport this afternoon and the lady at the counter was rude as heck. I had all my paper work ready and copies of my ID. Didn't know I was suppose to make a back side copy and she made a huge deal about it saying "next time come prepared with all the paper work and correct copies" then when we were finished I wanted to ask a question just to verify the info. I was given and she brushes me off and says "I already told you once, have a good day" Definitely horrible customer service from her. read more

This office is impossible to reach . You call thier number MULTIPLE times and you will NOT reach anyone. It gives you NO options. Just an automated message with a bunch of info and if you need to SPEAK to a PERSON....it just says to hang in the line as they transfer you to an operator. Then it rings a bunch of times and suddenly jumps to a busy signal. Every.Time. period. Their tracking service DOES not work. It is in fact broken but you can't tell anyone because they refuse to speak to you. I have tried to reach a living person at their local branch number. The 800 number and the number for a bogus Steve Franklin at the consumer affairs number. No option gets you thru to a PERSON. Is this how they get away with stealing your packages??? Refuse to talk to you until you give up and call it a loss? This is why you, especially if you are a business - use UPS or FedEx for your shipping needs. read more

I waited in line for a few minutes at the package pick-up and observed a clerk named David waiting on customers. He was so friendly, courteous and helpful to everyone he waited on. When it was my turn, I asked for his name and told him that I would leave him positive feedback, as he deserved it. In a day and age when everyone is out to get each other, I felt it was time to give positive feedback when it is deserved. Well, David deserves this. He is an asset to their company. read more

After living in Clovis and having Clovis service. Fresno is great!!

Opened at 9:35 with over 15 people waiting very uncaring about people waiting I haven't been in a post office for years close them down automate they don't give a crap about their jobs...really sad read more

If I could, I would give zero stars. I went to this post office to get a money order to give to my landlord for the new rental house we were moving into. My wife and I bank with USAA and there is not a physical bank in Fresno, so I was advised by my bank to head to the post office to request some money orders. This seemed pretty simple enough. When I got there, I requested a money order and that's when it went downhill from there. The employee greeted me with a smile, and I explained what I needed and suggested I go to a bank to get a cashier's check because the amount I was requesting she could not do. I told her that I couldn't do that because USAA does not have a physical bank here in Fresno. She then stated that I would have to fill out paperwork. I said, "okay, what would I need to fill this out?" To which she replied, "you will need your social security number, do you even have one?" I gave her a strange look, and said, "yes, I do." Was this passive aggressive racism? Then she said, you will also need your driver's license, do you have one or.... Oh you have an Oklahoma one, you will need a California one. Sorry. At this point, I just don't understand what she is trying to insinuate with her comments. I am a U.S. Citizen, born in Hawaii. I am of Hawaiian and Japanese ethnicity. I just moved from Oklahoma to Fresno. It is a valid DL. I kindly tell her that my DL should work just fine, and she walks away and gives me a form to fill out that states in bold at the top: "suspicious customer activity" and tell me to fill it out. This form states to request this information from the customer without the customer knowing. I should not have been racially profiled nor treated in this manner at all. When I returned with my form filled out, I ended up with a different employee who ripped up that form and gave me the actual form to fill out and took great care of me. I am all about extending grace to people, but I am sorry, I definitely should not have been treated the way I was. read more