Came in recently to have some prints made. Have been a 25 year customer for everything from notary…read moreservice, supplies and copies to shipping and more. Got a lot of attitude, moaning, eyerolls for a simple print job that took 15 minutes and was made out to be much more than it was. They have 3 big office grade printers on site to print my lowly 100 pages. David the former owner, rest his soul, was an affable, nice man with a sense of humor who was very helpful. It's unfortunate that the crew there now does not possess his nature, and a cheerful, service-minded approach to customers. I didn't ask them to box up 50 Christmas gifts and fill out the slips. They had to simply click and print about a 100 pages. Not rocket science. Congratulations, you lost my families 25 year loyal business over a bad attitude and muttering under your breath. Small business is all about customer service. If that's too difficult, then maybe find something else to do.

I had such a wonderful experience today at Easy Ship & Pack! Not only did they accept my returns…read morewith ease and grace (especially given I had been turned away at 2 Walgreen's), they also offered to help tape to help tape my returns and hand delivered them to the FedEx truck who was loading up! I also want to CONGRATULATE and give a BIG shout out to Amy Tucker, who is now the Owner/Manager. She helped me when my business was located in the Shaw's Plaza over 17 years ago with the same kind and helpful manner. I saw her work hard, persevere through challenging working conditions and although the previous owner had passed, Amy stepped up to buy the business and help carry on his legacy and build her own future, WOW! Go Amy and the Easy Ship & Pack Team - you ROCK! Thank you for making my day! Gayle

I have shipped a few things here and I have nothing but good things to say about it…read more First, they have all the quotes and info right in their system so they were able to answer all the rate/timing questions I had. Also, whenever I need the packing materials they have them right there in the store and they don't mind helping me secure whatever I'm shipping. They are much easier and more helpful than the post office and I really like going to a local/family business over one of the bigger chains.

We ship quite a bit of or product out. These guys are our go to Fedex drop off location. They get a…read moresmall amount for every fedex package they take in. I'm a firm believer in supporting local businesses. I've never once had an issue shipping anything with them. My only reason for 4 stars is due to their highly, overinflated cost on USPS shipping. A book of stamps that should be 9.80 was 13.00.

I had ordered funeral cards for my grandmother's service from another website, and they were…read moresupposed to arrive the day before the funeral. Unfortunately, they never arrived. The company then told me they could rush-ship them for the next morning, but at 7:30 p.m. I was notified that overnight delivery was no longer possible. I was frantic, knowing how important the funeral cards would have been to my grandmother. I drove to the Staples in Beverly and explained the situation to Rachel in the printing services department. She was beyond kind and incredibly helpful. She helped me design a beautiful card and printed 100 copies within just a few minutes. During such a stressful and emotional time, her kindness truly meant so much to me. Thank you, Rachel!

Great customer service in the Printing department. I've had several projects printed and it's 150%…read moresuccess. Thanks so much to your team!

Every time I walk into this Rowley UPS I'm greeted with a smile. Service is quick, yet thorough and…read morepositive. This last trip was the day before Christmas Eve; Barry went above and beyond to help me find a surprisingly inexpensive way to ship my homemade cookies to Florida in just 3 days! Thank you for making shipping easy!

Ever since the new management took over in 2025 this location…read moreis disgusting. Arrogant and nasty. Always trying to squeeze a dollar from customers saying they have to REPACK box because a flap is open and today he told me that he could not accept the box that was a factory box and was shipped to me from UPS exactly as I handed it to him. " But I can repack it for you At a charge." When they first opened I brought in a box that was sealed and he told me that it had to be open so it could be inspected! I am contacting UPS and will report him and hopefully they will find another location for him to cheat customers. Russia?

Great service! Got an Amazon return today helped me with finding my code from changing it from…read morestaples to ups

Avoid this UPS store!! The staff are helpful, but Nick - the manager, -has very poor interpersonal…read moreskills and escalates challenging situations by blaming the customer and refusing to engage in any meaningful way when problems occur. When my package was sent to the UPS "Fraud Department" due to a glitch in the UPS system (their computer issued 2 receipts for the same package: one for shipping the package and another for payment), Nick stalled for months. Even though the Fraud Dept told me they had the package and it was safe, that they just needed confirmation from the store manager, UPS eventually lost the package. Nick then told me UPS acknowledged that the loss was their fault and would issue a full refund for the contents of the package, even though the package was not insured. I didn't hear back from Nick for almost 2 months. When I stopped by the store, Nick told me that UPS would not issue a refund, and that he was in a big "battle" with the company about it. He refused to send me copies of his correspondence, or updates of any kind and said that this was for the "protection" of UPS. He then told me he was busy and it was a lot of work to enter all the info manually... so it's not clear that he ever did anything at all to get my package back or get a refund. When I told him that this had been a terrible experience, he told me that was my "opinion". When I said I had used UPS for years, but I didn't want to go through this again, he said I had "options". I asked what they are? Nick said I could "use FedEx or USPS"! This man should NOT be in a managerial position. I had used that store for years for shipping orders for our business, but I will never go back there again.

This UPS location is a mess. They block cars in when dropping off packages and show zero care in…read morehow they handle deliveries. I literally just watched an employee throw a package straight onto the ground. They overcharge, and the customer service is awful. Do yourself a favor--skip this place and go to USPS instead.

Update: I was able to speak to Dani, the store manager. She was extremely supportive and…read moreprofessional. She made certain that my concerns were addressed and that I was satisfied with the interventions needed to get everything back on track for a smooth delivery of mine and my sister-in-law's packages. The people of Salem are so nice. Thank you, Dani for your help!

I love this post office! The staff are friendly, accommodating and efficient. Recently, I needed to…read morehelp tracking a very delayed shipped package and the staff went above and beyond finding the package. They even called me to follow up! Thank you, South Hamilton Post Office!

glad to see they added a drop off box so that now people who have prepaid shipping have more…read moreconvenience. thanks!

I went to UPS who told me the electronic label I downloaded was for FedEx but it was not. At FedEx…read morethe Assistant Manager printed the UPS label and even sealed the box and taped it to the box. Service at FedEx was WAY better than UPS and they didn't even make any money from the box. If you have a choice btw UPS and FedEx on 114 in Danvers/Peabody, FedEx is a no brained!!!

All I can say the customer service specifically from the store manager was simply non professional…read more The employees were fine. However when an employee asked the store manager a question that she couldn't answer (which is perfectly fine) he simply waved it off and told her to tell me go to the website (mind you I am right in front of him) When I asked another general question the answer was the same..and slightly sarcastic...which earned a laugh from one of his employees. As a business owner, if I was aware that my store manager acted that way, we would have a meeting ASAP. With that said the experience was 5 min long and with that said it was most certainly not a pleasant one. This is the FedEx Kinkos on RT-114

Bad parking overall. Service lacked transparency. Would recommend stopping at another P.O. than…read morethis one. Pressed staff. Poor services here.

This is what a post office is supposed to be. Nice, and helpful employees, clean place, lines move…read morequickly even during holidays. My go to post office in the area. 180 degrees different than the office in downtown Beverly.

This post office does not have any boxes hardly. They have very limited sizes. These boxes are…read moreessential to anyone who ships inventory regularly. They are rude when you ask for supplies on top of it. I recently moved here from Swampscott. The post office in Swampscott was a joy to go to and always had a vast array of box sizes. I now travel to Swampscott or Salem to mail my packages. This is simply unacceptable customer service.

I've been fighting to get my mail Every since my change of address to my summer home & at a total…read moreloss trying to get a member of the post office to help. I've now submitted a formal complaint & a formal investigation into the USPS was initiated as a result.