Very convenient! Need to print some documents and ship some items to the mainland. Very friendly…read moreopen 9:45 pm to 3 pm.

From our hotel lobby, they stated that FedEx hasn't been coming to their place for pickups. I was…read moreabout to drive to Lahaina to go to FedEx to drop off when I see this place come up on my Yelp query. It was literally across the street from me and saved me a good 30/40min drive. I think I talked to Sherri on the phone. She was nice and polite. She confirmed that I could drop off my golf clubs there for FedEx pickup. I drop over there and dropped off my clubs without any issues. I was worried that they didn't pick up my clubs yet since I didn't get any notifications for pickup delivery but my clubs were picked up and shipped to me in the mainland before I landed.

Very knowledgeable and friendly. They offer essential…read moreservices for shipping in our community. FedEx, UPS, DHL International and US Postal Service all under one roof. So convenient!

Shipping from Maui to the Mainland is always eye wateringly expensive especially for larger,…read moreheavier items, and I had the job of shipping a large piece of art and a set of schmancy binoculars with tripod to CA. I popped into MSP to see what size boxes they had, none big enough, so they kindly sent me off to AAAAA Storage in Honokawai who stocked exactly what I needed. I packed everything in bubble wrap and boxed it and and MSP took care of the rest, showing me pricing for different types of delivery, making sure everything was labelled correctly with fragile and this side up stickers, and they even had tape when I ran out. With great customer service and sound advice I found this friendly professional store a great place for shipping.

The rude older lady with blonde hair...think she was the manager at the old Lahaina store, is…read morenow/has been at the Kihei store. She is consistently rude. I go there alot. She gives off the absolute worst energy and is impatient. Barking orders and yelling at people. I usually use the kiosk to not have to deal with her. I'll be taking a video next time. ​

We had to ship some things back to the mainland and they were helpful and super nice. I don't know…read morewhat people are expecting from the UPS Store - but I have no complaints at all. In fact. The opposite. Also, for people who don't understand how Amazon works. They probably make virtually nothing on these returns. If you show up and need tape, a box, or ask them to print something for you, it costs them money. This stuff adds up especially when 100's of people show up and only need 3" of tape - or need to just print one thing. Show up with a good attitude, be prepared and be willing to pay for things that cost them money and you'll be happy as a clam. If you show up (like ALL 3 people ahead of me did that needed this, they needed that, they needed their label printed, their box taped, etc) and expecting them to do it for free with an attitude - well...- Was the lady at the counter slightly annoyed -- maybe -- not as annoyed as I was watching everyone show up unprepared. She has patience, trust me. Come on people be reasonable -- no one's getting rich at The UPS Store.

Always beyond call of duty and GUARANTEED HONEST…read more A rare thing nowadays - a run great business. Cant say enough good things about. G

I wanted to support the local printing shop when I had to print some documents but the owner was so…read morerude to me when the printers weren't printing from my phone (which was the only option, unless I wanted to pay another $1 per document for him to download them from his email!). He implied it was my fault that the printers weren't working and when I said I didn't want to pay the higher fee for him to download my documents, he told me not to come back! I wouldn't go back anyway because it was too expensive and nearly impossible to print at, but I've never been treated so poorly at a business.

first off let me tell you Gene is amazing. i have some business on the mainland and wanted to ship…read moremy tools, not only did gene give me a competitive price but offered suggestions on how i can better manage my delivery. even if it cost him business. second of all i called them up and gene responded within the hour. i emailed him before business hours.. i am still waiting on calls from others i called 3 or 4 days ago. this is all during the industries "crunch time" i will be calling gene for future shipping problems. thank you JNR

From the owner: At JNR Global Logistics, our mission is simple: Your Best Move is Our Only Mission. We believe…read moreevery move is more than just transporting goods—it’s about supporting people through important life transitions with honesty, expertise, and compassion. Based in Hawaii, we specialize in both household goods and commercial cargo, including long-distance relocations and container shipping between Hawaii, the mainland United States, and worldwide destinations. Whether you are moving your home or coordinating a business shipment, our team is committed to making the process smooth, stress-free, and transparent from start to finish. What sets us apart is our responsiveness, flexibility, and strong local network. We reply quickly to inquiries, tailor our services to fit unique needs, and leverage trusted connections in Hawaii and global logistics hubs to ensure efficient and reliable delivery.

I mistakenly left my laptop at the Hilton Grand Wailia and it was promptly returned to me using…read moreAkamai Business Center which is located on the resort property.

Be very careful about using their services. Posted prices are very very misleading, and there is no…read moreeasy method to dispute charges. I used a scanner in a resort business center, and was charged over $30 (price appeared to be a flat rate of $2). The scan also stopped early and I did not even get the complete document. Better to ask the front desk to scan for you than to try and use their services.

IMPECCABLE SERVICE!!! Had a chandelier shipped from Italy, came across some suspicious questions…read moreinvolving tariffs. HEIDI was quick to help, gave me a 800 # to guide me so I could avoid any fraud. SHELLY was also helpful w the delivery. MCCOY tried 2x to deliver. Through my ring camera, I gave him my code n he put my fragile box inside so the storms didn't soak it. AND BOBBY hooked me up w an electrician this week to install it!!! THANK YOU EVERYONE!!! LOVE THIS UPS STORE IN KIHEI!!!

I had the rudest retail experiences at this location. An employee named Bobby spoke to me in a…read moreway that I found unnecessarily hostile, and the interaction escalated to the point where he yelled at me and told me to leave the store. The experience left me shaken for the rest of the afternoon. After reading other reviews describing similar interactions, I was disappointed to see that my experience may not have been an isolated incident. I hope management takes customer concerns seriously and addresses how customers are treated

Customer service here is a joke. The oriental lady has major attitude every time I've gone in to…read morereturn Amazon purchases. Today she gladly took all the people behind us in line (they weee not locals) and when I mentioned we were standing in line way before the people behind us came in she not only made excuses for not even acknowledging us in line & taking everyone behind us, she wouldn't stop going off about it. Her coworker Parker (also not a local) then chimed in and wouldn't stop until he told me to leave a review about their great customer service & I said I will once he gave me his name. I had to ask for it 3 times & then he finally quit his comments. When this location originally opened it was nice & helpful. Now, if rather drive to Hilo or Kona to get packages mailed out & Amazon returned. They clearly have something against Hawaiians & their entitled attitudes need to go!

I'm so happy that there was a UPS Store in Waimea town!…read more Driving from Kailua-Kona to Honoka'a, then making my last stop in Waimea, upon having lunch at the Parker Ranch Food Court, I noticed this UPS Store just a few doors down from the food court. Being that I had (5) boxes of broken parts I needed to send back state side, this UPS Store sure was a lifesaver! As I walked into the store I asked one of the clerks if I could borrow a hand truck, that way I could load up all my (5) boxes & bring it into the store one crack! I must say the staff here was friendly, and more than accommodating. The service here was efficient, as the clerk processed my (5) boxes quickly. One of my boxes wasn't packed up yet, as I ran out of shipping tape, but the nice thing about coming to this UPS Store is that they sold shipping supplies. I purchased a small roll of shipping tape, and I gotta say it was sorta pricey, but the convenience factor reflects the price you pay here. If I'm working in Waimea again, it's nice to know that there's a UPS Store here, that way it saves me a trip from having to go down to Kailua-Kona, or to Pahoa town.