Just flat out not open yesterday at 4:30p on a Monday. No counter. No lobby access even. Paper sign taped onto the self operated kiosk says 'out of order'. NOTHING AVAILABLE... so I can't even simply get my mail at this point?? At the available hours that THEY as a business designate?! Completely unacceptable. Just shut the whole location down and be done with it. Save the patrons the stress and give us our money back! read more

Been here twice with passport appointments. Both times, I was told upon arrival that they cancelled the appointments. Shit show. read more

This location always closes early than 5pm makes no sense its like everyone leaves earlier than they are supposed to

I'd give this post office among the lower end of reviews, not necessarily based upon the employees and that experience more so than it's clientele which tends to seem very sketchy and suspects who appear to be guilty of something not so good. The tell sign and red flag to this location is that the employees are housed behind thick acrylic bullet proof shielding to protect them from violence and robbery. That tells you a lot either about their historical precedent of incidents, the crime blotter trending of the area, or something about the customers who come in that may have the propensity towards violent action more so than let's say the Manhattan Beach or Redondo Beach main post offices which has a friendly, safe vibe to it as well as personal counter interaction (no shields) design. I"d say, even if this is a convenient post office, I'd look for another one. When you drive into the parking lot, you feel like you have to check to make sure your doors are locked, and lock them before you unlock them to get out, then want to do your business and get back in your car and get out of the area as quickly as possible. I'm not sure what can be done to improve this post office other than an overall improvement of the neighborhood itself, unfortunately. It's a pretty bad part of town compared to the neighboring beach cities less than a 10 minute drive away. It's not a race / ethnicity thing per se, it's more of a socio-economic situation and downward spiral of a community that often times repeats the sins of the past and has difficulties gaining any momentum towards improvements. I'd hope the city shows support in building a stronger support system for the residents and lift them up. read more

US Post Office - Ghetto location, an urban jungle that I guess necessitates bullet proof protection inside for employees. - Post Offices Near Me - Hawthorne, California

Poor organization or postal thieves? Dropped off a package Saturday and conveniently there is no update or has been scanned that my package has been received. The post office isn't reliable... read more

This post office literally always lags when it receives parcels. A parcel will arrive at this facility, register as "accepted by facility" and stay there, sometimes for weeks without moving at all. There are so many time-sensitive parcels I have ordered and whenever I see that it was dropped off at Hawthorne, I roll my eyes, let out a heavy sigh and resign myself to the understanding that my parcel will be another month. I have to forego doing business with ANY vendors that operate out of Hawthorne because while their products are perfect and they on their end are quick to fill orders, they drop them off at the slowest moving and least efficient USPS office in the region that gives an attitude any time they are called out on it. The people who leave 5 star reviews and claim to have had good service, y'all need to know that that is NOT the norm, a stopped clock is right twice a day so it is possible that once in a blue moon someone has a good experience but every experience I have ever had with this post office has resulted in me looking elsewhere to do business because I am that determined to avoid having my parcels go through Hawthorne. read more

I'm sorry if you live in the vicinity of this post office. By far the WORST post office ANYWHERE. The staff here are lazy and the most ghetto. They are NOT here to serve. They hate their jobs with a passion and are not fit to work for the people. They have stolen my packages. So please do makes mistakes they will blame you for it. So far today, it is raining they are supposed to close at 3pm. They are literally lying to people and locking doors. Coming up with excuses. How do I know? Well because we convinced them to help us. Meanwhile society is outside in the cold and rain being misled. I don't know whose in charge here but let me assure you nothing will ever be done. read more

You wonder why these post offices have abs sht reviews and I'll tell ya, it's because they couldn't give less of a sht. Nobody answers the phone. Ever. And besides standing outside of locked doors for 30+ min, none of them cared to let us know they wouldn't be able to see anyone until the next day, until their effing lunch was over. I walked into a line and it only grew in size while I stood there yet and still nobody spared our time. They claim they offer walk ins but do this bull**** when people walk in? Absolutely flawed. read more

The location was supposed to open at 9 am, but it's nearly 10 am, and no one is here. They're considering putting up a sign indicating an 11 am opening due to the 9 am staff not showing up. Over 15 people are waiting, and there's currently no sign explaining the delay. read more

The service just sucks. We half get our mail deliver to us properly. I have seen a mail carrier buying weed while delivering mail. But I will say the carrier we have now is pretty good. Before him we would get our mail at 8PM sometimes 9PM. read more

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Had an appointment here for a passport. Came in only to find the office closed . Called and they told me to go to palos verdes or long beach.... I came walking. Left super upset since i had to miss work. They said " system outage " . They shouldve let us know ahead of time so we dont waste our time coming. My email and number are on file. read more

I recently moved to Charlotte NC family lives in Cali sent my nieces some toys I paid 74$ to have the toys arrive today 02/23. The mail lady doesn't deliver until she feels like it according to my sis. It's now 6:52 I was stalking the tracking number at literally 6:20 all the way up until it was supposed to arrive "6:30" I checked at 6:27 and guess what interrupted because of an alleged dog. This place is ridiculous typical government employees should be happy they even have a job with all that is going on. I refrain from even using the postal service because they are careless. I remember in the 80's it was hard to get a job in the post office now if you can cross the street looking both ways you're hired. Standards are very low read more

US Post Office - Dog my tail my sis ran outside not a postal truck in site and it's all apartments - Post Offices Near Me - Hawthorne, California

If I could do a lower star I would. They cancel passport appointments the same day, don't reschedule you for another one, and they don't give a fuck. Whoever processes passport applications clearly doesn't take their job seriously enough cause they ain't never fucking there. Do yourself a favor and use another facility or even another carrier. This place should close immediately. Horrible, horrible business practices. read more

I'd give zero stars if I could. This place is an absolute joke. I've had two passport appointments cancelled just hours before my SCHEDULED appointments. The 2nd cancellation happening today, 12/14/2022. Who is running this establishment to ensure this place operates as every other post office does? You're disrupting people's livelihood considering we need to take time off from work on multiple occasions and nothing gets done. This is one more reason that I will no longer be using USPS's services after I get this whole passport appointment debacle sorted out. HAWTHORNE POST OFFICE IS A JOKE. SHUT IT DOWN ALREADY AND DO US HAWTHORNIANS A FAVOR. read more

This place is a joke. Close early almost every day. Closed random days w no warning. Rude af. The hawthorne post office is absolutely the worst. read more

Waited an hour for our passport appt to find out the employee didn't show up for work. Supervisor didn't tell everyone waiting until nearly 2 hours after he was supposed to clock in! Don't recommend for passport processing. read more

Long wait. Only two workers. Make sure you have alot of time to wait The one worker is nice but otherwise. Just wait. read more

US Post Office - Long wait. Only two workers. - Post Offices Near Me - Hawthorne, California

I had a 12:15 appointment for my passport, got there at 11:30 had to wait until 12:30 just for them to say passport appointments were canceled today. This is the second time this has happened here and they are very rude read more

Rude, ghetto and unprofessional people working there I'm sure the person that was " assisting" me was under the influence of some sort. The women was not helpful not one bit, spoke in a very low tone and seemed very annoyed when I asked her to speak a little louder and a bit more clear because the person next time was speaking over her. I decided I didn't want to go any further with what may have been a transaction with this person. I didn't feel my items would make it to the destination I needed with no mistakes or mishandles. Please hire more competent and friendly people who actually want to work. read more

If you like to have your packages lost and to be treated with an utter lack of respect and basic dignity, then this is the right post office for you! This is literally the WORST Post Office I have ever been to. The ladies who work here are are RUDE! They bark at you if you're not standing in just the right spot in line, whilst giving ambiguous instructions. Also when they were looking for my package (which they had put a slip in my box but couldn't find,) I could see through a window that they had going a big DISORGANIZED mound of boxes that they were sifting through. Completely disorganized. This location only gets 1 star because I had to choose something--0 stars if I could. I am happy to say I've closed my PO Box here and I never have to set foot in this sorry excuse for a Post Office ever again. read more

The absolute worst post office in Hawthorne! If no employees want to work..DONT! At this point just make this location for PO Boxes and mail drop off only. There would literally be a line out the door with customers and the window clerks just look at you with attitudes. It's as if you personally made them come into work. I understand the pandemic has changed things but if it's this bad just close it down for window services. Waiting an entire for just a simple task is beyond me and should be beyond you as well. read more

STAY AWAY FROM THIS LOCATION IF YOU CAN!!! Ugh, I don't know a better way to describe the experience having to go here than PAINFUL. There is no one single employee (at least of those that are regulars and not one that went to cover because the regulars call out every week), no one single employee who has a good attitude or a glimpse of niceness. They all seem to hate being there. But the worse is that packages get misplaced or take days to get moving. Its so frustrating. I sell items online and have no other option sometimes then to go here, but it's my biggest nightmare. Oh yeah, I almost forgot, there are good chances that the day you need to go there, they are closed because no one showed up to work. Cant believe management can't do anything about how pathetic this location in particular is. read more

The worst post office ever. My package has been there for 6 days now. Mind you i'm only 15 minutes away. Can't even get anybody to answer the phone. Just a ghetto place and terrible service. Shut this bs branch down. read more

I went asking for mail my wife hadn't received. I guess I was the last customer on his shift. This dude said "Sir, your mail isn't here, it's in the city you last lived in.!" Boom Boom Bam! Done !The guy was a dick. read more

If I could give this place a 0 star I would. Every single time I go it's a struggle to get my packages and I PAY for a P.O. Box here. They give me the run around each time and only after I explain many times that I have a unit, do they release my package. I have yet to encounter worker who doesn't have a bad attitude. Yesterday the lady told me I have "some sorta weird African last name". Another worker straight up laughed in my face after yelling about a typo on my package. She then proceeded to help everyone in the line get their packages before returning to help me. (I was in line for 20 mins prior and not once did she do this) Horrible experience every time and I will be cancelling my P.O. Box after it's term. Please hire people who don't hate their jobs. read more

My mom tried to send me something from the Hawthorne location on Inglewood boulevard. I am to put it simply - so annoyed. I currently live in Japan and my mom sent me a letter with a very important document over a month ago and I still have not received it and the post office has no idea where it is. The document she sent costed me $85 and was an important IRS document for me working in Japan. I've had important documents sent to Japan and they were received within 1-2 weeks. There's literally only 1 Tokyo, Japan, so I don't know how you lose a piece of mail. It's not that hard. I've already been in Japan a month and a half now and I am so frustrated that I will probably have to request ANOTHER document from the IRS for another $85. My mom will have to submit it for me which is a hassle, and then she will have to send it to me AGAIN, through a better post office. This whole process will probably take another 2-3 weeks or even a month since it takes a while to get IRS documents meaning I will probably get the document in November. I got to Japan late August... and will be here until mid December. I have had to go almost this whole trip with my money on hold. I shouldn't have trusted this post office to be able to send a letter internationally I guess.. didn't know it was that hard. I'm super annoyed and will use a better post office next time -_- If there was a 0 I would put that... read more

If there is a negative rating to this PO location, I would! They misdelivered my package to the wrong address, and I am in awe of their incompetence and process to make it right with the people they serve. They delivered my LV luggage tag that I asked a friend to custom paint to the wrong address. Mind you they have scanners that will prompt when the package is scanned away from intended address, but their carrier still left my package in that mailbox! Customer service assured me to resolve the issue and make it right with me but call I got was that they can't do anything about my claim. They advice to ask the sender or my bank for refund! This is no corporate business but a struggling artist who tryna make some money while in pandemic, and this USPS just straight up encourage asking refund from the sender whose fault is employ USPS' service - no accountability from USPS! They prefer you to put insurance on every package then we should just use UPS if I had to add insurance on everything I send through USPS! USPS acknowledged that they left my package at the wrong address, BUT they have no policy in place to protect people they serve from their own incompetence! read more

US Post Office - USPS customer service misdelivered my package - Post Offices Near Me - Hawthorne, California

es realmente horrible el servicio no tienen personal que hablé español las señoritas se comportan altaneras y groseras más de 5 días y mi paquete no llega llega los demas pedidos menos usps que mal servicio read more

Rude and non-knowledgeable associates. I wish i had their names. I went to send a package & one girl told me to write the SHIPPING ADDRESS ON THE BOX(mind you they had no pens or bother offering me one). I did as they said. I come back & the other girl helps me. She ask if the shipping label is on it(which it was). Tells me to pass the package then says "oh we also need a return label". Why didn't the other girl tell me that?! I proceeded by telling them that the post office in el segundo NEVER ask me to write things on the box. On the contrary they always do the label for me because its a better process for them! Smh! Stay away from this location. Lazy employees just like the DMV!!! read more

Came for stamps and a passport appointment that I made 3 weeks ago. They were out of stamps, and the passport employee apparently hasn't been showing up, no curtesy call or anything. They were also out of cash. Not really sure why they are open. I feel terrible for the one employee working. I understand the phrase "going postal" after hitting up this absolute waste of space facility. read more

The worst service! Ida, the African postal carrier supervisor lacks any type of customer service skills. It's no wonder her team is incompetent and unable to delivery priority mail! This location received one star because none is not an option!!! read more

I recieved a confirmation text that my package is been delivered a day before but they were closed already. I came today to pick them up and the employee can't find them. Then she goes and said come back tomorrow because the p.o. box lady is not here. I explained to her I don't need to come back another day for anyone to help me pick up my package. This package is set to be delivered since Wednesday and it's already Friday and showed delivered already. She said there's nothing they can do. Come back tomorrow. I don't understand when my package was scanned delivered and ready to pick up and repeatedly says there's nothing she can do about it. She keep suggesting to come back another day. You paid for a service to be delivered but they won't give you your package when it's ready for pick up. ALWAYS terrible service without an employee name Juan. He was the only one can try to help you. read more

Miserable people that work here and the service is even worse. I have lived here all my life (60 years) and it has been like this ever since I can remember. I refuse to go to this location any more. read more

A passport appointment is useless at this location. An employee doesn't show and they won't notify you that your appointment is cancelled until you show up. The best part is the complete lack of empathy they give you when they let you know that you just waited a month for an appointment that was arbitrarily cancelled. At least they could fast track a new appointment, but no, why would they want to provide a shred of customer service. read more

This one stinks bad customer service , just because they in a union they dont try hard enough

This location is a good example of why the Post Office needs to be privatized. These workers have no regard for anyone at all because they can not get fired. A delivery guy from this location actually started cussing me out because I wasn't available for a package. He was mad because he had to carry something heavy twice. He literally used the F word in public with no regard. If you guys don't know, it is a federal crime to send a regular mail other than the post office. UPS and Fedex document services are only for urgent mail. So if you want to send your auntie a nice mail about your vacation and send it UPS or FedEx you have just broken federal law. There have been cases when the USPS actually opened UPS and FedEx next day documents to make sure that they were in fact "urgent" documents. They have an illegal monopoly on mail. They are a quasi government entity also. They are profitable but no one is certain where the profit goes. Every time there is talks of selling it to a private company (Staples, UPS, Amazon, etc), these workers actually start doing things, in form of protest. They can sure protest like champs, but moving 10 feet with a 5 lbs box ruins their shit. There are good postal workers, but it is sad that there are locations like this ruining the image for everyone else. Fuck this place. read more

Garbage is Service wait until 9 PM at my business for a damn delivery which was very important this procedure took off on me and drove off when he seen me approach the vehicle to ask him if he had pulled over in front of my business just to deliver my packages which were guaranteed by 9 PM this lazy f*d* pus(&* drove off like a scared white boy thanks so much for guaranteed delivery as whole read more

Wow... I must agree with the other yelpers. This particular post office is very understaffed and always crowded. The lines are always long because there are only TWO people working at the windows. The situation became even worse when the EL Segundo branch closed for repairs. I believe that most of their customers were transferred to this facility (Big Mistake). The staff can be rude, dry, and nonchalant. There are times you can get them to smile, but that's usually on a slow day and early in the morning. *Side Note - Parking sucks due to the apartment complexes utilizing the spaces, so go around to the back of the building* read more

Crew is very rude and not professional. I got yelled at because I wanted to check the price for an international shipping before sending it and she told me not to come back because I was making her lose her time and patience and that I should have the money. As always, there are many windows to get service, but just 2 employees to attend the clients, creating big lines. 0 stars with I could. If they don't want to work, they should just go home and be rude to themselves read more

The place is just disgustingly dirty and run down. For a public building I really can't believe how bad it is. Who's responsible for the Post Office? Someone in public office should care about how very bad it is. No wonder the employees are cranky and unpleasant. Anyone would be that has to be there 8 hours a day, day in and day out. If you go you will leave irritated and feeling like you need a shower. And a tetanus shot. It really is that bad. The pics on Yelp are from 2 years ago. It's much worst now. Really. read more