My wife and I went to the UPS store to have passport photos taken. Sheena was the person who…read morehelped us, made the photos, etc. She was very friendly and made the whole process quick and pleasant and easy. My wife mails regularly at this store and the packages go out very quickly. My daughter has a mailbox in this store and has been using UPS for several years, very happily. The people who work in this store are friendly and effective. They know what they are doing and the mail we send there gets delivered quicker than from the USPS.

All the employees are very nice, great customer service. I go twice a week and its nice to see the…read moresame employees there all the time. I definitely would recommend.

David and the team at Pakmail were very helpful and efficient. They helped us choose the most…read moreappropriate packaging and method of shipping (both in terms of delivery dates and cost) for the items we needed shipped. The folks at Pakmail got numerous items packaged such that our items were well protected and ready to be shipped in a very timely manner. We'll definitely use Pakmail the next time we need things shipped from Manakin Sabot. Thank you, David.

David Fitzsimmons and the folks at PakMail did a fantastic job in safely wrapping and shipping a…read moredelicate antique clock to California. The recipient called to highly praise the way in which the item was carefully double boxed, padded and insulated from the rigors of shipment by U.P.S. ground. It's great to know that PakMail can be trusted with delicate and valuable items. I would not ever hesitate to bring other items to them for shipping!

incredible. professional the best of the best…read morebest ups to go to so helpful and accommodating

t 62, I have encountered my first instance of blatant antisemitism, which has left me sad, angry…read moreand offended beyond imagination. The UPS store at 3420 Pump Road in Short Pump has a manager who refused to ship a package to Israel, a decision that was not aligned with company policy. Upon contacting the owners and confirming that this was a personal choice made by the manager, I was disappointed to find that no action was taken. Moreover, after sharing my concerns with the owners, whom I believed were committed to not condoning antisemitism, I have been ignored. Having been a loyal customer with a PO Box at this UPS store for over 10 years, it is concerning that they do not value our loyalty or seem to care that they employ someone who would engage in such behavior. If they hate Jews and Israel, who will the discriminate against next??? Needless to say, we have moved our POBox to a very friendly PakMail business in Manakin Sabot. I'll never understand those who hate Jews and Israel, for no reason at all. I've been in business before and it's not my nature to put up a post like this but have been left with no other option but to share my experience. Friends, please beware of who you do business with!!!

I hate to be that person leaving a bad review at a big chain retail but jeez the people working…read morehere must hate it. I tried shipping something and the guy quotes me $120 for the label and $50 for the box. He told the guy before me the same thing! My guess is he's just deliberately quoting with the highest rates so people don't buy it and he doesn't have to work. Smh. I went online and bought a UPS label for $18 and packaged it myself using a makeshift box. Crazy stuff.

Drew the manager is awesome. He is always upbeat and helpful. He has a good team as well…read more As we rent a mailbox at this store, we are regularly in the store to pick up packages. If one of the other team members can't find our package in the back, Drew ALWAYS can. Thanks for the great service you provide!

People here are usually SO nice, but... I guess Julia had a bad day. It happens to all of us. But…read moreno need to take it out on customers. I was the only person in the store besides her, and I stood at the counter without being acknowledged while she repeatedly walked in and out of the room, moving boxes around. Literally did not look at me or speak. Not even, "I'll be right with you," after she walked AWAY from the counter when I approached. When she finally came to the counter, I told her I was emailing a shipping label to the store. She looked in the computer and almost immediately said, "it should have been here by now." (Implying that I hadn't sent it correctly?) I showed her in my phone that the email was sent to the store's email address. She went back into the computer and found it, told me the price to print it and said "cash or card?" I swiped my card, which didn't work, so she rolled her eyes at me. I stuck the card into the card reader, it was approved, and she practically threw the receipt at me. Everything she said to me was in an accusatory tone, as if I didn't know what I was doing. I also showed her a QR code for an Amazon return and she told me I wasn't holding my phone right. Then she grabbed my phone out of my hand to enlarge the code. I could've done that but she didn't ask me to. Overall, just very huffy and inpatient and seemed bothered to even have to speak to me (or maybe to customers in general). Again- Julia, I'm sorry if you had a bad day, but being rude to customers (who may have also had a bad day and are still being kind!) won't help your situation.

I went into this store for the first time earlier in July. I had the best experience there…read moreparticularly due to the best counter person ever, Robyn! I was rushing trying to mail a package on my lunch break and she made the transaction go oh so smooth. I never want to go to the post office again! Lovely and courteous and knowledgeable, she made my visit one to remember! Please visit and look for Robyn when you do! Gleeful in Glen Allen!

We needed notary services on the fly and this place helped us out. Just $5 per signature. We were…read morein and out in about 5 minutes. Everything was seamless. Recommend!

I have a mailbox here and I've had no problems, friendly and responsive customer service. Only…read moredownfall is it's hard to find parking sometimes.

Can't say that I've had a bad experience here. I tend to print out my labels and pack my packages…read morebefore hand. All the times that I've came here, I would just check it in and get the shipping confirmation sheet. I tend to go during the afternoon, I don't know what it is, but it's not that crowded during the afternoon at this location. The staff is pretty friendly and helpful and I've always had a pretty good experience for all the times that I've came here. I will admit that I really appreciate how close it is to bot my home and my work place. It's very convenient for me and just a quick stop for me.

Not open during stated business hours, employees close down store at random times when their…read morewebsite and sign on the door says they are supposed to be open.

This is a complaint about the letter carriers from this Regency office…read more There is a big turnover for my route and the service is increasingly worse. Problem is either poor training and/or manager never fixes the problem when I complain! Carriers are now just throwing mail, prescriptions, etc. on the uncovered porch and not putting mail in the mail slot. Sp lazy and unprofessional. Also, blocking street traffic by not pulling to the side to deliver packages.

Usually this PO is efficient, but understaffed. However, I have a package enroute that arrived at…read morethe Sandston Distribution Center on 3/7/26 at 1:33 am enroute to my PO Box at Regency Branch and as of 3/12/26 pm still no notification has been placed in my box. The last tracking information said it was out for distribution to final destination. Where is my package.