I come to Post N More regularly to pick up packages for a client, and Colin has been consistently…read moreamazing to work with. He's reliable, communicative, and genuinely goes the extra mile. If there's a package I'm specifically waiting on or something high priority, he always keeps an eye out and updates me, which makes a huge difference when managing important deliveries. The whole process is always smooth and efficient. Great customer service like this is hard to find nowadays. Definitely a place I trust and highly recommend.

Quite possibly the 2 nicest guys on earth were working on June 22, 2026 when I went in to do my TSA…read morerenewal. The TSA software kept crashing and after waiting for over an hour, I decided to leave but they were so kind and apologetic that I couldn't be mad! I highly recommend this business!

The guy that helped us was fun and made everything easy! Would definitely go to them again to get…read moreANYTHING notarized... or even to send things!

I often use this Pack and Mail for mailing packages, faxing, and printing. I really like the people…read morewho run this place - they're very helpful and go out of their way to assist. For example, they took a digital passport photo for $10 and cropped it for me so it was perfectly sized for the online renewal process.

Very slow service. It seems like the more people in line, the slower they work. It would have been…read moregood if they ask the other 2 workers to help out.

Warning to other customers: Don't bother paying Fedex's high prices for priority overnight delivery…read moreto residential locations. You're told: delivery between 8:30 and 10:30 AM. Fedex's actual practice: it's on time if it gets to you by noon and even that is best practice - as long as it gets to the recipient by 8 PM the next day, that's "overnight". False advertising, at the very least. Consider alternate carriers if you actually need your package delivered "overnight".

Always helpful and fast service. Even if there is a long line I am often out very quickly. They…read moreprint labels in addition to other services and are always very helpful when doing so. I usually opt to come here over any other shipping operator in the area.

**One star, because zero isn't an option.**…read more Came in to return a laptop to my former employer. The box was sealed but needed *one* strip of tape to secure it. Every other shipping store I've been to has *always* offered a courtesy piece of tape for something this minor. But not here. Instead, I was told I needed to *buy* a roll of tape, starting at **$8**, for a single piece. When I pushed back, the manager gave me a sad speech about "how hard it is to survive in this economy." Here's a tip: the way you *thrive* in any economy is by treating people like people and using common sense, not nickel-and-diming them over something that costs a fraction of a cent. This wasn't policy; it was greed. Plain and simple. I ended up buying the tape, and left the *entire* unused roll behind for the next person in my situation. Hopefully it saves someone the time and frustration. To the owner: this isn't how you build loyalty. It's how you lose customers, one unnecessary charge at a time!

Way Overpriced on passport photos. Helen helped us. I was charged $26! For one set! Two pictures!!!…read more Came home thinking it's the going rate. Did some research and discovered that Fedex charges $15.95. Kicking myself but honestly why are people being ripped off this much on passport pictures?! Not recommending this branch and not coming back for pictures.

I've used this UPS store in the past and they really are the best at packing fragile items and…read moremaking sure it gets to the destination in one piece. Now I live out of the area but this shop (especially Anthony) has been so helpful and responsive to all my questions and so helpful and accommodating.

Clean, courteous and efficient. Daniel is an incredible manager and runs a great operation. This is…read moremy location of choice to ship out any packages, large or small.

Everything went well. My request was taken care of efficiently. Friendly staff membersread more

This store has done a good job with my mailing of online purchase returns. But -- notably, the…read moreother Palo Alto UPS on Middlefield in Palo Alto has better service and is faster, and the parking is dramatically easier on Middlefield at the other Palo Alto UPS store.

Quick and efficient! Staff is always friendly and knowledgeable! I d rather struggle with parking…read moreat T&C to go there than go to the one in midtown

Poor customer service. They shipped a computer and it wasn't packed poorly and broke. UPS claim…read moretook 6 months. Store did nothing to assist. Long hold times. "Accidentally" didn't overnight package 2 days in a row. Call and oddly the calls "drop". Even from a landline. Go here if you want ti be treated poorly, ensure your packages aren't packed well, broken upon delivery, or you are a masochist and want be treated like garbage.

Today was the second time I arrived at UPS and it was closed during open hours. Arrived at 8:15 AM…read more Store opens at 8am on Thursday. No one arrived by 8:35. Several people came and went. Management needs to step up

Yelp says they're open but they're closed. Two thumbs down for you! Drove out of my way to come…read morehere and now I'm SOL

I have noticed an odd, but persistent pattern, wherever I go. UPS is routinely terrible at…read moredelivering packages (and stores them in highly inconvenient locations when it makes me pick them up) but FedEx is routinely terrible at letting me send them (and seems staffed by mysteriously unhelpful people). In an ideal world I would receive everything by FedEx, and send everything by UPS. When I sent packages to myself, they would be inter-lined. The FedEx at Tressider continues the pattern. I walked in with a heavy box of books only to learn that they "don't do" FedEx ground. That is, they will let you drop off a ground package, but they won't print or sell you a ground label, only an air label. Why, was not explained. I was sent to a nearby computer lab where I managed to create a label but proved unable to print it (thanks, Stanford computing!), and ultimately had to give up and take my package to the post office, where I paid twice as much to somebody who was at least happy to take my money and my package. And thanks to all of the running around, I nearly missed my flight.

This post office makes you want to go postal. Complete joke. No employees. No kiosk. Went…read morethere yesterday at like 9;20. Doors locked. Some asian guy with gloves waived me away. Couldn't even buy stamps. Absolutely a joke. The postmaster should be ashamed.

Avoid! A substantial 59% price increase has been implemented for the smallest Pobox model.read more