Our neighborhood mailboxes were vandalized last week & our postal worker left a note saying, "No mail since 7/10, locks broken" with no other information. My husband's medication was supposed to come in and he badly needed that. [[HIGHLIGHT]]So, I called USPS general help line, no luck...Got hung up on after waiting over 20 minutes.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Called the Bothell-Beardslee office to find out that wasn't our post office for our address.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Finally got hold of Monica at Mill Creek. Surprisingly, I wasn't waiting on hold too long before she picked up.[[ENDHIGHLIGHT]] Alleluia! [[HIGHLIGHT]]She finally told me what was going on and said our mail was there for pick-up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She also told me just to ask for her so I don't have to wait in line to pick up our mail. That line was loooooooong![[ENDHIGHLIGHT]] Monica to the rescue! We are still unclear when we will get regular mail service because the mailboxes are still not fixed tho?!?! That's another issue tho. [[HIGHLIGHT]]Kudos and much gratitude to Monica for helping me get my husband's meds and mail.[[ENDHIGHLIGHT]] read more

6/24/26 @ 11:40am , [[HIGHLIGHT]]a older lady with purple hair has terrible customer service and can't seem to have regular conversation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]no need to be rude and inconsiderate to people USING YOUR WORKPLACE. they work there they shouldn't be so rude to customers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]she quickly changed her tone when i mentioned how rude she was, and it seems like this is fairly common for this location.[[ENDHIGHLIGHT]] read more

I primarily use the self-service postage and shipping options at this location, but love love love it! The only lobby that remains open after hours allowing you to handle your self-service shipping needs - such a LIFE SAVER!!!! The lobby has always been clean and stocked with flat rate, priority, and express USPS provided boxes and envelopes. Kiosks have always been in working order and easy to operate. This location remains active with PO Box owners and patrons alike, keeping a safe feeling of steady traffic after hours. Ample free parking in the private lot. Letter drop box in the roundabout to get to the parking lot, as well as a letter drop off and a pre-stamped package drop off in the lobby. Options for quick and convenient mailing services! I do wish there was a similar USPS further north offering the same after hours availability, but very thankful Mill Creek USPS still does! read more

US Post Office - Post Offices Near Me - Mill Creek, Washington

Recently moved to Mill Creek and I wish this post office wasn't my nearest one. They've lost my mail after asking me to pay for postage due (46 cents). [[HIGHLIGHT]]I've been back to the location multiple times trying to find my envelope that they asked me to pick up and pay for.[[ENDHIGHLIGHT]]...I've spent more in gas than the 46 cents due because of them. Saying they don't know where the envelope is each time is insane. How is there not one designated spot for this type of mail? The postage was absolutely sufficient - this location just enjoys being difficult for its customers. read more

7 min.s after they processed my package with a gift card in it some one ordered door dash exhausting the card. This was money for a family member on disabilties. read more

I thought the Kenmore WA post office had the rudest staff but Mill Creek is giving them a run for their money! [[HIGHLIGHT]]Clerk was extremely impatient, snapping at me immediately about needing to tape my box before my first question 'Do you sell tape for boxes?'[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Then immediately snapping about needing my ID, repeating himself and telling me 'I don't think you understand me' even as I tried to fish my wallet out of my pocket.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Next time I'll try to read his mind from the line so I'm not wasting his obviously very precious time.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]The staff are as rude as the restaurants Karen's Diner and Dick's Last Resort.[[ENDHIGHLIGHT]] A single star should not be the only lowest rating. No one knows where our mail is at for weeks. Been given three possible locations. Even though they had some of our packages, but not mail or prescriptions. [[HIGHLIGHT]]Even our mail person that delivers said our serving Post Office was Mill Creek. He was and has been nice and pleasant.[[ENDHIGHLIGHT]] Also the others I've talked to. [[HIGHLIGHT]]But the office people have no clue and seem they don't want to be there and irritated when a customer shows up.[[ENDHIGHLIGHT]] read more

They have fixed the drop box! It seems it wasn't permanently closed and was instead broken! [[HIGHLIGHT]]I would have liked if there was some signage stating this, but oh well.[[ENDHIGHLIGHT]] read more

#ThankYouThursday is dedicated the US Post Office Mill Creek team. I frequent this location on a regular basis I've never had a poor customer service experience. We have the kindest postal carrier, she always speaks to toddlers and goes the extra mile when it comes to larger items by placing it at the door. Considering all of the demands placed on possibly every post office branch I apply grace to the wait times; especially during the holidays. I highly recommend mailing your packages off 2-3 weeks ahead of time to ensure your package arrives ahead of the desired date. With all the packages I've had shipped to and for me by USPS this #ThankYouThursday is well overdue; Thank You USPS and all other mail carriers. read more

Lost my package within 2 hrs. Tracking shows delivery to my box but there was nothing so apparently they messed up and put it in someone else's. They're totally shrugged any responsibilities of lost package. Met another customer on my way out (after asking for the lost package 2 hours after so called delivered), she also got her package lost by same branch. I lost $35 worth of item. They put some one else's voting ballot and voter registration in my box all in the same day. Their box number is not even close to mine physically or in numeric. Basically beware of this post office. Used to be good and now they keep screwing things up. [[HIGHLIGHT]]Good luck trying to speak with a supervisor if there's a problem. They're not even there anyway and won't answer the phone or call you back.[[ENDHIGHLIGHT]] It's a black hole. We're all paying more for postage cost but downgrade in service or delivery quality. It's not even busy season yet! What a joke! read more

[[HIGHLIGHT]]Monica is extremely helpful and professional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Super friendly and approachable.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you for all your help![[ENDHIGHLIGHT]] read more

Very rude attitude from ajumma. Almost sent me home to remove old label before i send in my package return. Its easy to put label over old labels. read more

They are always really kind at this location. Sometimes the lines are crazy long but they handle it with grace

I like this location, good customer service. However, some asshat with a white SUV left a major door ding on my front passenger door which cost me $250 to repair. read more

Service level, politeness and wait times vary but have improved. I understand that USPO staffing is built around population in their zip code(s). Unfortunately this is the most convenient and closest 'local' post office for a large number of people who are not in the Mill Creek part of the 98012 zip codes. (Everett and Snohomish) The staff here in my experience is well informed, tenured and respectful to a point. They also don't suffer fools well and while some of them have thicker accents themselves, they don't mind treating those with challenged English skills a little but ... 'abruptly'. Unfortunately there are times when this crew affirmatively answers the question : Do Post Office employees think they can't be fired? read more

The post office itself is conveniently located but the people here are not friendly, the workers don't really care to show respect to customers , and it feels like a high stress area as people are trying to mail their packages. read more

I have never left a bad review in my life. I only needed a few stamps to mail a large envelope (weighing 2 oz), an older Asian woman waved me over to her station and insisted I mail it as a package because it was "lumpy". It had a tiny paper clip sized bow on the card. I said oh no I don't want to pay $6 to mail an envelope I'll just take it home never mind. She took the envelope from me put the sticker on it and tossed it in the bin behind her and insisted I pay $6. She then looked at the other envelope said that zip code doesn't exist. I showed her the google maps address with zip code and she refused to look it up in the system. I took my other envelope home. I've never seen such a rude worker, ended up having to pay $6 just to mail an envelope. I will absolutely not be using this location again and I would advise against it. read more

This post office is constantly attempting to deliver cards to a private residence with $3.89 postage due. WHY? I belive when there is insufficient postage, the item should be returned to sender. Disgusting business practice! read more

Honestly would consider a move solely off the fact that I wouldn't be under this locations service area any more. This is the THIRD time the mail carrier has shoved a package into my mail box that is much too big for the slot, causing what I ordered to be broken and damaged. I have left notes asking them to use the available parcel lockers, they can even bring packages to the door. But nooo that's much too difficult. Instead they shove them in causing them to get stuck and me having to either rip the package apart and pry the item out from the mailbox, or hope they read the note and move it to a locker so I can actually receive it. read more

I came in today to send a critical doc. Line was long but moved fairly quickly for two clerks working. The clerk that assisted me was fast, courteous and knew his job well. They have gift cards for various stores and restaurants to send. I like the fact they have all the variety of stamps posted along the counter so I knew which ones I wanted when I reached the counter. I like to use different stamps for cards, gifts, etc. as a special touch. Parking lot was full but found a spot and got out fast. read more

This location is by far one of the worst ones in Washington Big sign says self service because you won't get any other type of service here. Jane was very unprofessional. What a joke Lazy, unhelpful, and rude employees right when you walk through the door. You can self print a label here BUT WAIT they won't stick the label on for you. What would cost them maybe $.02 they instead insist you go buy a $5 packing tape. NOTE: Other USPS will stick the label on for you! read more

I live in an apartment and on one of the boxes broke around 3 months ago or more seems i have been going to the post office to claim my mail and they needed to see my ID however before I started going there to get my mail they were giving my mail to my manager so they have to see my ID when they see me everyday coming in there for my mail but yet they can give my mail to a manager they won't fix the broken box it's a bunch of read more

Never stock any of the labels and then want you to get back in line to fill it out after waiting for 20 minutes. rude staff obviously hate their jobs and won't go out of their way to help you. make you pay for tape here when they have tons behind the counter. gross place, would drive to the lynnwood one and save yourself the trouble. read more

I never thought I'd be leaving a positive review for a post office but after consistently receiving great service from this location I feel like they've definitely deserved it. I frequently ship pre-paid packages from this location and am used to seeing the tracking notification get scanned in the evening. One time when I didn't I called because I was concerned that something might have happened. The manager I spoke to was very kind and explained to me that during busy times (this was during the holiday's) the employees will sometimes skip the initial scan in order to meet the deadline of getting the packages on the truck. I really appreciated that she took the time to explain this to me and addressed my concerns. I called today because tracking showed that a package had been delivered to my mail box but it wasn't there. I checked right after the mail was delivered and am in a community mail box situation so my assumption was that it was put in the wrong box. The manager put me on hold and when she came back she let me know that she had messaged the driver and they would come back by to find my package and put it in my mail box. I was so surprised since I was expecting them to tell me to wait or file a claim. This was above and beyond service and I really appreciated it! read more

When I receive my package was repacked and was stolen watch and phone and the package was set and fully damaged and wet and they didn't give me any solution they are still ignoring me the post office said we can not do anything I'm never gonna use this company again and suggest u to go away a from this place read more

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Every time they screw up a delivery and act lazy by only maki g one attempt then require to pick up, I bitch to amazon stating USPS is breaking their contract with Prime members. Every time I tell Amazon to drop USPS and go with their own delivery services, encouraging them to slash the USPS budget to nothing til employees make a mass exodus and get productive jobs in society. And they screw up Every time, I've gotten around 8 free months added to my prime memberships cumulatively thanks to USPS. Btw you can request thru Amazon customer service to remove USPS as a preferred carrier for your own account. Helped a lot, but some packages still have to come by Post and that's when USPS shines with its lack of performance. kudos. read more

Every time I come here whether it'd be Christmas, holiday, or weekday the employees here were great! Everyone one of them. You guys are way further away from my home but the customer service here is exceptional! Thank you! read more

US Post Office - Dated 2/24/20 - Post Offices Near Me - Mill Creek, Washington

My mail carrier is absolutely horrible!! I ordered a carpet cleaner. He marked the delivery as UNDELIVERABLE, MAILBOX IS FULL! In what universe would a whole carpet cleaner fit in a mailbox!?!? If the package does not fit in the mailbox, he will NOT drive to the building to deliver it to the building!!! Is that NOT his job, to deliver packages!?!? He is a horrible carrier!!! This has happened on more than one occasion!! read more

Worst service ever received at a government facility. I am never coming back. Moving forward I will only use Fedex & UPS.

Much improved service lately. They ve very helpful and loaned me a hand truck for moving packages indoors and also helped my wife load priority mail boxes into her van. They've really stepped up their service greatly. read more

Purposely went there early to make sure I had the correct postage on a large envelope of importance, (4/29/19). This was at 8:20AM. 1 gal was ahead of me who absolutely needed items mailed and then had to be to work. She had been standing there since 8:10AM, as she wanted to be first in line to get to work on time. Mill Creek P. O. doesn't open until 8:30AM, or is supposed to. 8:30AM came and went. The gal ahead of me had to get to work,,8:35AM. I tried to call a stupid 1-800 number and listen to a bunch of nonsense. No one to talk to. No number to get a hold of someone to ask, "HEY, IS THE POST OFFICE GOING TO OPEN TODAY?" 8:40AM, people are knocking on the doors and windows. 8:45AM the line is all the way to the end of the building and starting to double around. 8:50AM I walk out to my car. Who knows what time they opened? Probably Noon, no one cares! read more

Waited over an hour in line get to counter to pick up they said my package wasn't here. Horrible location. Then they said it is here but they can't dig for it. Spent time running back and forth between here and other post office. So irritated and angry. All USPS locations are terrible. Take government out and privatize mail! Christmas was ruined because they failed to scan my package and communicate. Spent 300$ on it. Got a refund but never shipping items with them again read more

I have been coming to this post office for almost 7 years now. But I always have avoided to come here just because I never really had the decent customer service. Only the person I'm ok to interact is asian man who works there, but of course, I don't get to choose. They often treat the customers like their children, too. I hate when the government runs the business. So inefficient, so rude. They treat us so poorly. I gave them 2 stars because there are still good people there and they ship the package most of the time. read more

Uneducated staff. Very rude about handling questions. I had to take my package to another usps so they do not mishandle and misplace my package again. read more

Does anyone really like going to the Post Office? If you do, please ping me. I'm fascinated by sadomasochists... I've been to a lot of post offices in my life but I've decided that this one is far and away the worst. This is due to their 3rd-world DMV-level of customer service. I think that pretty much every time I've ever been here, they have never had more than two windows open and a line out the door. On this visit I thought I was going to have the best experience ever because though there were still only two windows open, there were only two people in line in front of me and two people at the windows. Unfortunately, as soon as one of those people left, the guy running the window turned around and walked into the back, never to be seen again. Immediately, the post office filled up to the point that the line was out the door, as usual and of course, the person at the other window had a complex shipment that was taking a long time. The remaining postal employee looked at the huge line and went to ring a buzzer that I assume was to alert other people in the back that more help was needed in the front. This alert was ignored the first couple of times she hit the button. The third time someone came grudgingly trudging out to run the second window and I got out. The thing is, this post office has five or six windows and I've been in here the last mailing day before Christmas and have never seen more than two open. The post office is the model for why you shouldn't put your trust in government to run anything. They have struggled for years to stay alive while complaining that no one sends letters anymore while other companies have become huge through the rise of eCommerce and Amazon is offering to stake individuals who want to start their own delivery services to keep up with the massive demand. This isn't all based on this post office. The experience is similar at every post office I visit. this one just happens to be slightly more awful than the rest. read more

US Post Office - As always, a whole bunch of unmanned windows during a busy rush period. - Post Offices Near Me - Mill Creek, Washington

I've lived all over the country and this is the worst post office I've ever lived in the service district of hands down. It's just constant issues and mismanagement of the mail. Typically coupled with a bit of attitude when forced to call and get information about packages. Best of all the phone answering service often says they are closed during business hours. read more

The women behind the counter at this location always seem less than pleased to be there and as I wait in line, I always hope to get one of the guys. One of the women got an attitude with me one time when I asked for a piece of tape to tape my package after seeing another customer freely using a roll of tape on the counter...I was told I needed to buy some. I pointed out that the other customer had just used some and was told it was her roll. If it was hers, why did she leave it on the counter and thank them when she brought her package to them? I ended up leaving and driving down the street to another mailing place to avoid having to deal with this particular USPS employee's attitude because she had one during the entire exchange. read more

an asian woman was rude to me because i don't understand her english, she yelled and was totally rude to me, i felt very uncomfortable

I came in on Friday 12/18/2020 to send a care box to my sister who has COVID In another state. The line was extremely long, but moved steadily. Personally, I think they need to have more workers checking out people for the holidays. They told me that it would be $120 to send my box and it still wouldn't get there until the day after Christmas. They gave me the option that I could pay and addition $40 for 2 day delivery?, but that it still wasn't guaranteed. They also told me that my tape wasn't acceptable, so they had me buy one of their rolls of tape, then refused to put it on for me. WHAT AN UPSELL SCAM! The gentleman seemed to hate his job and was less than happy to help me. I wish there was a different post office near me, so I never have to walk in this one again. read more

6:00 AM on a Saturday and the parcel drop in the lobby is clogged up. I walked around back and spoke to 2 clerks and they both refused to clear the drop or take my 2 packages. Why have a 24hr postage machine in the lobby if you can't mail it right then? I think they have forgotten they are a public service. read more