don't come to this post office if you don't want to de upset the rest of the day due to the service and the inefficiency of the personnel ,it took me almost 7 hours to apply for two passport for my kids its the worst nightmare . read more

The service here is awful. I arrived at 8:40 a.m. with 3 packages to mail. There were at least 10 people in line and only one window open!! You would think they would know that people are lined up when they open and have several windows open...especially during the holiday season. I left and went to UPS...glad to pay more for better service! read more

Pretty sure the lady taking passport applications here was going for a world record in inefficient paperwork processing. Seriously, nice & pretty but hecka slow, even with a line of people waiting. If you see a pretty dark skin lady with short hair, run! read more

I got a slip on Sat. to pick up a package at this location. I went to get it the following business day Mon., with the card that says it is open from 8-6, only to find it closes at 5!! Waste of my time trying to get here! And it wasn't even really attempted to be delivered because I was home on Sat. If you're going to change the hours don't give me a card that has the old hours on!! read more

Worst USPS ever! Lost my package, claims the zipcode was wrong. Staff doesn't seem to care about anything at all. Avoid this area if possible. I wouldn't send any expensive stuff through this area. read more

You have delivered 3, count them, 3, packages to the incorrect address and marked it "delivered" rendering it impossible for me to retrace. In other words, random people at a different address now have my stuff even though it was clearly addressed to my house - THANKS A LOT. Either the postal guy can't read English or he is so lazy and doesn't care to a degree that he just delivers it anywhere to complete his route. Nice. So now, the gifts my friends and family sent me during a time when I was sick is now in the hands of a stranger. That was my personal property that you recklessly mishandled (which I am pretty sure is a federal offense and I am reaaaaal close to filing a complaint with the BBB) and then you didn't do anything to help correct your mistakes. We've filed a case all 3 times which has unsurprisingly done absolutely nothing to help the situation. My stuff is still in the hands of a stranger. This post office is a disgrace. All of you should be fired and new people who actually care about their job should be placed. You should be happy to have that job because there are a lot of people who would love and appreciate a government job. Don't even bother calling because they just put you on hold, lie about trying to help and that is only if someone actually answers the phone. UPS for life. read more

Horrible experience, and Cheryl Roberson is the rudest individual imaginable. She told another person in line that I was "slow" (e.g. stupid) . She told me my International Customs for was incomplete and I'd need to fill it out, but I thought it was complete. When I asked her what was missing, she refused to answer me and instead shouted it was my job to fill out the form, not hers. I hadn't asked her to fill out the form; all I wanted to know was what was missing. It turns out I hadn't totaled the quantity column, but instead of just telling me this, she insulted me and and refused to help. Another customer in line told Cheryl she was out of line and that she'd often seen her be rude and abusive to other customers. Cheryl slammed down her "window closed" and flounced off. When I asked to speak to the supervisor, Audrey Knox, I was told she was on a conference call and would be out in 10 minutes. After 25 minutes, I said I couldn't wait anymore and was told the supervisor was still not available. I don't know how to give a negative review, but I would. read more

DO NOT GO HERE FOR PASSPORT SERVICE!! The website is wrong and all they say in response to this is that have no idea how to change it. They will tell you the hours to come back in order to have your passport processed by this mysterious person, but she is NEVER there. Horrible, horrible, horrible! read more

I had two boxes of clothing shipped to my friends house as part of my move to Oakland. Unfortunately, there was an old forwarding address still attached to my friends name and the boxes were marked to be forwarded to Walnut Creek - no big problem. This happened July 1st. On July 9th I started calling the North Oakland post office to ask about the packages, as there was no further tracking information since the 1st. I was told they were forwarded on, but when I said they hadn't gone anyhere the supervisor I was speaking with said he would research it and call me back. He did not call me back. Four hours later, I called him. He said he couldn't help me then, but he would call me back. He did not call me back. When I called again on Thursday he told me that the boxes had been forwarded to Sacramento, but when I insisted that they hadn't because they hadn't been scannned there, he told me that he would research it and call me back. He did not. I called again on Friday, and he blew me off. Finally, I spoke with the postman who delivers to my friends house, and he told me that the packages had left the North Oakland post office on Friday morning. I could have picked the boxes up on Wednesday or Thursday, but instead the supervisor lied to me about where the boxes were, and now they are at a sorting facility near Los Angeles. To sum up, the supervisor of this post office, makes promises he has no intention of keeping, and lies to customers. I know the post office is a busy place, but as a paying customer, I deserve better. If you have a problem with lost packages at this branch, don't trust the supervisor. Call again and again and again until he actually helps you and actually looks for the packages. There's a good chance they are just sitting in his office waiting to be mailed. read more

Worst customer service. Had a package that required signature. I missed the delivery, that wasn't the issue. I went online to have it redelivered. Took an afternoon off from work to wait on the confirmed day. No package. Had to take another afternoon off from work to go to the post office to obtain the package. I asked why it wasn't delivered, they blamed it on HQ DC. I asked what they were going to do improve their process so others wouldn't have my same experience. Ms Strong, the manager said it wasn't her issue as they never received the redelivered notice. She said for me call the 800# and speak to DC if I wanted to find out why my package wasn't delivered. Ms Strong I don't run the branch you do, and if it's a service that is provided and you are blaming your HQ office, it's your job to provide a solution to your customers who use the service in your area. What are you going to do about it? Lack of ownership, poor leadership and complacency is not an option or get out of management. read more

I am the Managing Director of the Oakland Jazz Choir One day we came in as usual to pick our mail up from our Crestmont P.O. Box and found the keys didn't work. As a business, I was concerned. We were apparently a little bit overdue on the snail mail renewal form payment so the lock was changed w/o notice even though our online renewal was good through 2013. That being said, having to deal with getting the lock replaced and the appropriate keys again was a challenge but through it all, the clerks were as understanding and helpful as they could be. Kudos to Mr. Murphy, Carla, and Doris. Though it was confusing, in the end, your concern and caring shined through. It made a frustrating situation much easier to bear. Thanks you all. read more

I am a senior black women, I must honestly say that the black female clerks are rude and act like they don't want to help you. This past weekend I wanted to mail a package priority mail and needed the receipt of postage placed in the box they made it so difficult that I went to use the machine inside the lobby and did it myself. This is not the first time I encounter these women's rude nastiness. These two women need customer service training. It's totally obvious they don't want to interact with the public. read more

I went to post office near closing time, there was a long line however the gentleman working at the door said its okay we close at 5. Ended up getting to the counter after 5 and they turned me away and did not help me mail my package and were rude. I wish they had told me when I arrived as I waited in line for 20 minutes. read more

I sent three priority mail envelopes and only one envelope was delivered like it was supposed to be. Don't pay extra for a signature because one envelope was just put in the mailbox. My other envelope went missing after it was received by the Oakland post office even though it is supposed to be tracked. Don't waste your money paying for tracking when they just tell you oops it is missing. read more

as if this post office needed any more criticism - but they deserve it all. Although I had read the negative reviews of their passport service I only needed to have them check over my app and make sure it was complete before mailing it. I checked their website and it said the hours for passport service was 10-3. I got there at 2:03. As usual the line had 10 people out the door and only one clerk providing service even though there were 3 others behind the glass. I thought the passport service might be in another section of the post office and didn't want to wait in the 30 minute line just to be told I was in the wrong place. So I went up to one of the unoccupied clerks and she told me the passport service stopped at 2 and no one would help me. She told me to come back the next day. I told her the website said 3 - she shrugged and walked away. I was pissed as was the 2 other people that showed up before 3 for passport services. read more

I went to this location to get a passport because they were the only office close to me that did not require an appointment. (I called 2 other locations that required appointments and they did not answer their phone). Both the USPS and the USCIS websites said this office processes passports and takes passport photos. I arrived there on a Thursday at 1:20pm. On the office's front wall, there is a poster advertising that they process passports and take passport photos. There was only one line and no signs with special instructions for passport clients. I, and another guy in line who was also there for a passport, waited in line for 20 minutes only to watch a woman walk into the post office and straight to the far right window with her passport application. Apparently, passport clients get VIP treatment and didn't have to wait in line. Could they not have posted something saying "Passport Line Here"? It took the woman behind the window 15 minutes to help the lady in front of us. By now, there were 3 people waiting for passports. When it was my turn, the woman behind the window had the nerve to ask me if it was indeed my turn. I told her yes, me and the guy behind me had been waiting in the general line for 30 minutes. Just because another guy walked in after us and knew to go straight to her window doesn't negate the fact that we had been there first. Then I told her I needed a passport photo, she looks at me and says "we don't do photos here." Let me remind you that both the USPS and the USCIS websites state that this location processes passports and takes passport photos. ADDITIONALLY, the post office has a poster taped on their front wall stating that they process passports and take passport photos!!! An hour wasted and nothing accomplished. It takes a lot for me to write a review but when you waste an hour of my time, you're getting reviewed. read more