After shipping for over 20 years through the USPS, this is the store I chose to go to for packages,…read morepostage and all other services that the Post Office offers. The lines are usually pretty short, except for certain times of the year, the service is exceptional and the staff keep the store clean, decorated, and professional. Feels like a cut above all the other locations and I especially enjoy the decorations that they put up during certain holidays throughout the year. If you visit now, you'll see St. Patricks day decorations. I know, I know, who decorates for St. Patricks day??? It's silly and probably unnecessary, but it brightens up my day just a little bit and more importantly, it shows that they care. I've made hundreds of trips to this location and not once, did I have a bad experience. Junior and Jack really make an effort to try and keep the lines moving quickly, and they're very helpful in answering any questions you may have. I sometimes marvel at the patience that Junior has when handling difficult customers with non-sensical questions, while I stand there visibly shaking my head. It's worth mentioning that I've noticed that the staff here will sometimes work through their lunch hours without breaks, especially during the busy season, I sincerely hope that management takes note and provides the staff with enough assistance that they do not need to do so. It's sometimes disheartening to see that despite the long hours and great service, they'd be forced to skip lunches or breaks. I was hesitant in writing this review, thinking, "great, now the lines are going to be longer" but considering the many trips i've made to this location and the great service i've received from them, it seemed only right to give them the praise they deserve. It's a great location, but please go elsewhere.

The workers are very helpful and efficient. They get you in and out fast. Happy to have a post…read moreoffice like this in my neighborhood.

I was driving on Colorado Blvd on my way to work. I thought to myself... where is the post office…read morein Pasadena. Well, right when I looked up and turned to my right, I saw United States Post Office Pasadena LOL. I was like no way... the universe just answered my question or perhaps I did subconsciously LOL. Anyway, during my break time, I walked over here to drop off an Amazon return item that I had to package and seal which wasn't too bad. It's a small post office that has maybe 2 or 3 stations and some P.O. boxes available. The line was short with two people ahead of me, however, it was about a 10 minutes wait before it was my turn. There was only one person working behind the counter. Once I got up to the counter, it was scan bam thank you mam... 10 secs and I was done and out LOL. The staff was pleasant and nice. I'll be back to use this post office in the future. Funny, I've walked on that side of the street before and never noticed this post office. I guess we don't see it until we're looking for it. So start looking around your surroundings... it may surprise you and answer your questions LOL.

The older white woman with gray hair who works here is incredibly rude. No greeting, no manners, no…read moreprofessionalism, just a terrible attitude from our encounter. Basic customer service seems completely nonexistent at this location. After reading other reviews, it appears I'm not the only person who's had this experience, which makes it even more disappointing. If you don't like working with customers, you probably shouldn't be in a customer-facing role. Terrible service, and I will never return to this location.

Wow, what can I say? Not a pleasant experience at all, unfortunately. And this was two days before…read moreChristmas. My cousin needed a box for a white elephant exchange and an Apple gift card. This post office had both items, fortunately. There was only one other person ahead of us and the lady working at the counter was exchanging familiar holiday pleasantries with her, maybe taking just a tad bit too long. But whatever. When it was finally our turn, her tone and attitude did a complete 180. This seemed really odd to me, but then again, this is the post office. And I figured it would be a quick in and out; at least that's what I thought it was going to be. Every answer and sentence from this woman was curt and just super impersonal, like she didn't like the fact that we were there in the first place. No holiday pleasantries for us, I guess. And all we did was walk in. Things got worse after that. Apparently the Apple gift card he wanted to buy wasn't working and accepting money for whatever reason. And so she asked us to grab another one. That one didn't work as well. But she had already charged his card. 15 minutes later, after some computer keyboard magicianry, she ended up having to give only partial cash back from the total gift card amount since they didn't have enough cash on-hand in the register. The rest came in a money order that she had to process as well. So now we're being inconvenienced with having to carry around money orders because - for reasons that were really never made sense - the gift cards wouldn't take any money. Another staffer was there, maybe a manager, who had to put in his code in the computer to authorize these transactions. I told him maybe they should pull all the Apple gift cards from the shelves since they don't apparently work. He completely ignored me. Didn't even look my way. In the end, his colleague could barely muster up an apology for a 15-minute interaction that should've taken a couple minutes. I think I may have heard a whispered or muttered "sorry about that" at the very end. LAME!

Jeff at the counter went out of his way to help me, amazing customer service. I went in around noon…read moreand there was no wait. Parking was easy with handicap spaces. They sell supplies and there are mailboxes for rent. It's a good location.

I come here often to drop off packages because I sell some of my clothes online from time to time…read more Yes, this post office I quite small but they make it up with the staff. They're so nice and very helpful and I love that they don't come off as snobby at all. I love coming here because of them! Keep up the good work! As for parking, they're in the place so there's plenty of parking to choose from! Can't wait to see you guys again!

This is literally my fave post office. It's small so it gets the jobs I usually need done (care…read morepackages to friends and returns)- they have a small amount of priority boxes and mailer envelopes and the employees are always kind and friendly. They're also patient with my frugal butt in finding the most inexpensive way to ship things. Easy parking tucked at the corner of the Vons parking lot, across from Huntington hospital.

It's among the least attractive post offices I've ever seen, but the people are very nice and…read moreefficient. I wish the government would throw some money at a renovation.

Most USPS experiences leave much to be desired but I had one today that made up for the less…read morepositive ones. Geovanne went out of his way to help me figure out my issue and efficiently handled it with a great attitude- didn't make me feel like I was wasting time. Most of the time I ask questions I'm met with impatience or cold attitude. Thanks Geovanne! Makes me want to come back. Wish they opened earlier like other locations and had better parking situation but conveniently located for me.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All customers are not expected to wear a mask. It's optional now. There are no hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is behind the establishment, and it's shared with other businesses. The lot rarely ever gets full though. So don't worry. Each parking spot is pretty wide. You can also do street parking. Take your pick. Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, helpful, and knowledgeable. This is one of my go to post offices in my area. I enjoy coming here because everyone who works here are super reliable, efficient, kind, and helpful.

Unprofessional and poor customer service supervisor. Today…read more6/9/2026, I went to this USPS office to inquire about "no mails" for past few days. The woman staff told me that mails to my residence have been stopped, and forwarded where else because a family member had submitted an address change form without "clicking" on "Individual" or "Family", so USPS assumed "Family". Obviously USPS do not consider delivery of mails to correct address is a serious duty. The family member insisted that she did select the Individual option. So I requested to see a copy or image of that form, the woman said she doesn't have it if it was done online. Usually there would be the form either online or paper, and filing it would not be complete or go through if the important information is missing. USPS should not just make their assumption and cause headaches and financial damage for customers. And the problem will continue for the next few days. She also stubbornly told me that USPS operates without a financial support from government and the mail address change is a free service, so USPS is not required to do a good job. She probably lied just to defeat an elder minority person.

Nice location, ppl were respecting physical distancing in line. There were 3 clerks to service at…read morethe counter -- yay, line was moving along. Parking lot for free parking or curbside 30-min street parking. PS: wow I've not been mailing via snail mail for awhile -- think last time I bought forever stamps, they were 37c and is now 55c.

I went to pick up mail that has been held for a few days. The women worker said it was already…read moresent. When I got home there was no mail in the box. This has happened 3x now. Then when I needed to send back package, she scanned my QR code 4x and needed to wait the fix the printer to put the label on. By the time she finished, my app closed and could not bring up the code due to no internet. So I had to find internet else where to get the code and bring package back. For the area this post office is located in a well to do community, the service is an insult.

They still have those old school PO boxes still in use which gives it a nostalgic feeling when…read moreentering this small post office. The service is a hit or miss depending on how many customers are in line. I came by on a Saturday before they close at 300pm and more customers were using the self service machines instead of talking directly with an employee.

Line goes fast. But certain supplies have ran out, like labels for Priority Mail. So this causes…read moredelays as customer can't pre-write their information before they get to the counter. No pens too (even ones connected to a cord). Customers are scrambling last minute to borrow a pen from that one person who happens to have one. So it causes additional delays.