This store is big but sometimes very crowded. 4 counters are there but you won't always find associates behind those windows. Overall not bad but there are lot of chances of improvement. Few associates are helpful but some are least interested to help too. They have lockers facility too but I personally never used them and so can't comment on that. read more

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The line is always ridiculously long here and there are only ever two people working. I feel like the post office should have more staff when there are 30+ people standing in line. What are we doing? HIRE MORE PEOPLE please. read more

US Post Office - Plus some people behind me... - Post Offices Near Me - Phoenix, Arizona

Everyone at this post office is fucking dumb. The Indian lady can't even speak English, she doesn't know how to do a change of address or answer simple questions. Waste of time. And the place is filthy. read more

Fast,efficient, clean, and super friendly staff. Those qualities were truly appreciated when it came to me shipping out a customized order for my client read more

This location is rough. Needs a remodel and employees that are way more helpful without being rude to general questions. I watched 2 separate employees be extremely rude and impatient with older patrons. read more

I absolutely despise having to come to this USPS to be exact. There are two employees that are always there when I come in and every single time they are so rude. I don't really know who else to go to complain about this. I guess I could contact the actual store itself, but there's one lady that works there by the name of Bell and she's the only nice person that I have came in contact at this location. Like if you're so unhappy with your job. Find something else. You would think these people would be a bit pleasant considering the fact that they work with people all day long. read more

older gentleman that works there is so rude and condescending everytime I've been there , he scolded me and made a comment about someone not listening and being deaf , others that have helped me have been professional and helpful, but not the man working there , and it's a nice facility inside , always clean and neat Snd nicely stocked read more

Rudest staff I've encountered in a while. I watched a female postal worker literally YELL and berate an elderly man that was in front of me, God willing we are all going to be that age one day, so a little patience and compassion would go a LONG way. Also, it should not take an act of Congress and your firstborn child to get a simple replacement mailbox key. RIDICULOUS!!!!!!!!! There is a reason you all have a bad reputation. Costumer service is NOT your forte. read more

The lady that helped me was so insanely rude and aggressive. Never going to this location ever again.

They are so short staffed and busy. I always feel bad for them when I come in after work, because for some people that is the only time they can make it and, which ends up being right before the post office closes. They tend to get busy right before they are about to close for that reason, and it seems like there is not enough employees to help out so it gets left to one or two. It's understandable that it can become exhausting and so I don't understand how people can be so inconsiderate, leaving 1 star because of their impatience. This post office is clean and the employees are friendly. They are here to help but keep in mind they are not robots! read more

Better customer service! And to stock packaging as everything was out and not refilled and only two were at the counter

Yikes! Horrible experience with this location. Had to file several complaints with both USPS as well as the United States Postal Inspection Service and will be filing another today after what just occurred. I have NEVER had an issue with a local mailman nor encountered such passive aggressiveness from a USPS worker. I attempted to call this location numerous times and nobody picked up. Went in today to pick up mail that was being held when it shouldn't have been (after having to track down and locate where it was at because I was not notified which location it was held at nor was I properly notified that all my mail would continue to be held until I came in) I also had to take time off of work to do this. An older employee whose name starts with a P and ends with an L (not saying the name so it is not defamation) was EXTREMELY passive aggressive and kept trying to start an argument by repeatedly stating something frivolous over and over again to get a negative response from me. To which I asked why he was saying what he was saying, as it had nothing to do with what I was asking and one could only assume it was being said to escalate an already frustrating experience and frustrated customer. He looked surprised that I called him out and then he tried to act like he didn't know what I was talking about. I had a look of frustration on my face to which he responded very snappily "what?" This guy needs a crash course in human decency and respect or maybe needs to find a new job because he clearly is a very unhappy individual who hides behind a facade of false self righteousness and passive aggressiveness because he can't quite act with grace and maturity. I suggest you find employees who aren't trying to pick an undeserving fight and argue with customers over nothing. This guy should be a serious concern for USPS. read more

They don't answer the phone no matter what time of day you call. The phone rings and rings after the automated system says what it says and then says "stay on the line for the operator" but then after ringing for forever it just gives a busy tone read more

This post office has the nicest most efficient staff I've ever encountered with the postal service. They are at tentative to your needs and work through the line fast. read more

My husband and I have been locked out of our mailbox for nearly 3 months. Our key stopped working and they never came to replace or fix it. We have tried talking to them about not being able to get into our mailbox and have received no help. They say that they emptied our box and sent it to our new home, which was not a true statement. We clearly have mail items missing such as newspapers that we always used to receive and other important documents. Every time we call it says that it is past business hours when it is an hour or more before they are supposed to close.there is no option to leave a voicemail which leaves us even more frustrated after trying to contact someone for 40 minutes. read more

i honestly love this post office, i've never had one bad experience since i've been coming to this one for the last 10 years, it's always quick, never been in there longer than 30 mins read more

says they close at 4:30, doors were locked at 3:30. i typically go to this one as it is the only one with self service, disappointed to see that employees struggle to do the simple job they decided to work at. read more

They Said my shipment will arrive in maxim 11 days to my country. And I only have to pay once. I paid $270 for service. The box arrived in 40 days. And I was asked to pay $100 in the end, for taxes.. read more

It's Sunday and this post office is Open. Yes, you read it correctly people, Open on a Sunday! This branch has special holiday hours so be sure to check your location first! I walked it to "drop off" in parcel drop box when I noticed their doors were open. Only 2 people were in line and I saw one agent assisting someone at the register. But still, it was a nice surprise to get all of your holiday shipments out on time. read more

What a joke. First of all - google maps says it's open until 3 pm. As I walked in the door at 12:59 one of the old employees yelled "we're closed". There are 9 people in line ahead of me and 1 employee working and she appears to be about 96 years old. USPS is bleeding money. She should be thanking me for walking into this dump to mail things. read more

US Post Office - Post Offices Near Me - Phoenix, Arizona

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This post office should be closed and the employees fired. I dropped off a lab specimen in a sealed, prepaid package and THEY LOST IT even though it had a tracking number on it. I suspect that one or more employees at this post office are deliberately discarding mail rather than processing it. We all know that postal service employment is an extension of the welfare system and this post office is a perfect example. read more

Every time I deal with the USPS they go above and beyond. They never cease to amaze. They handle I imagine such a huge volume, Contact volume I am sure they they don't get the recognition they deserve. I have had my issues not bad ones but mostly questions on how the post office works and they helped me with out question. They found my Google home mini when I incorrectly addressed it. It was my fault and they still helped me. I appreciate them. For the value they provide against other companies. For example I have to wait longer in line in an private mailbox company to be serviced. I walked in today. I was moved to the front of the line in 2 mins. That's unheared of. They are doing things right hear. I am finding a way to support these people. Jared. read more

US Post Office - They recovered my lost google home mini! They bend over backwards to help each and every customer that walks through. - Post Offices Near Me - Phoenix, Arizona

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They do not know how to answer their phone. If you try to call it will ring for 5-10 mins, sometimes it goes to a busy signal and other time it will just continue ringing. read more

This is the closest post office to me, therefore it is the most convenient. I mostly come in to drop off parcels or mail for my shop and never had issues with the drop box. I've shipped out a few items from here as well and found- like most other post offices there can be quite a line once one forms. However, the service I've received here has always been kind and quick- once at the register that is. The office itself is small and slightly drab, but I'm assuming most people don't buy their shipping supplies or greeting cards from here. There is a self-service machine and 2/3 of the office are rented out PO boxes. The office takes cash and credit card. read more

Disappointed in this post office. They were out of shipping supplies. How is a place that exists only for shipping things out of shipping supplies. Had to leave and come all the way back because someone isn't doing their job and ordering tape. The single most important thing in the whole place. Long lines too so spent hours out of my busy day just to ship a stupid box. read more

Why why is the package drop box always broken! Multiple times I have come during non business hours and the drop box is jammed shut- therefore causing me to drive for no reason and me having to hold on the my packages longer than expected! It's constant! Always broken when I try to drop off packages!! Fix your drop box!!!! read more

I know it's all about luck in terms of timing but I was pleasantly surprised when I came here how quickly I was able to get in and out. I came in before work and Jane helped me out. I brought the forms I had printed out from trying to ship my package at the hallmark location which might have made things go faster. Anyways, Jane was really nice and communicated with me how things would work shipping internationally. It was less than $25 and the service was definitely time-efficient. read more

I wish i can give this place 0 stars because honestly how do u not have TAPE OR A PRINTER ???? you're literally ups bro like ? i never even leave reviews but this place is absolutely terrible read more

This post office is the worst service i ever had encounter .. i have an important documents that i didnt receive with all the tracking number they said they dont know what happen to it ... that is unacceptable This post office address is 1902 west union hills drive phx 85027 ... the service SUCKS!!!!! read more

This post office has single-handedly cost the company I work for over $2000 in stop payment fees (among other fees) due to the fact they have lost hundreds and HUNDREDS of payment checks we've mailed out. I also live in the same area as my work so my home is also serviced by this same post office. I am now being told that the mail delivery driver refuses to drop of my mail and claims that the mail box is being blocked by my neighbor who LEGALLY parks in front of his home in the street. There is NOTHING blocking the mailboxes from being accessed. It's just plain laziness on the delivery driver's part...he refuses to get his butt out of his vehicle to place the mail in the box. Do yourself a favor, any and all issues for this post office needs to be filed using the form on this website!! Something needs to be done about this post office!!! https://www.uspsoig.gov/form/new-complaint-form/ read more

Im guessing people only write stuff when they are mad but never take the time to write the good. I had to mail out something for my girlfriend and looked at reviews for a good post office to go to. Every place I seen on yelp was 1.5 - 2.9 ish stars so that was a concern since my package was fragile. To cut it short, I went there, was helped by Brad who looked like the ginger guy from The Walking Dead and he was extremely helpful. Don't know where the negativity comes from but I will be going there again. read more

On March 22nd, I paid $40 to put in a request to change my mailbox key which they said would take roughly 3 and a half weeks. It's now June 27th and ever since my key was supposed to be ready to be picked up, I have spent my time and gas at least once or twice a week to drive down and see if it was ready because they said they couldn't just call me to let me know. So on attempts #7 and #8, both workers wrote a note to their supervisor about it which I never heard from. Attempt #9, I go in and the guy tells me to bring my receipt in order to refund and start the process all over again. Attempt #10, I bring in my receipt and he finally tells me that I have to come in during the weekday hours when the supervisor is in so they can process my refund. Today is my 11th visit so I can finally talk to a supervisor, and I'm excited to wait another month for my key and pay the same amount of money with zero compensation for this wild goose chase and no guarantee that I'll get my key the 2nd time around. read more

i ordered a swimsuit for my birthday this weekend and it was supposed to be here on 4/13. it was being shipped through UPS so when it didn't arrive i called them and they told me my package was handed off to USPS. i spent hours on the phone this morning trying to figure out where exactly my package is so i can pick it up bc i am having a pool party tonight and tomorrow night and the lady i spoke to from USPS corporate told me to call this location and set up a pickup. i have been trying to get through since 8:30 this morning and it keeps telling me the line is busy. it has been hours of the line being busy every 5 minutes that i call. after reading other reviews from here it sounds like this location hits the talk button on their phones so when people try to call, the call will not come through. whoever is in charge of this location needs to speak to their employees and fix this issue. this is a united states federal independent agency and y'all need to act like it. read more

Had the most pleasant visit today! I believe it was Phil that helped me out. He was so patient, kind and helpful to this millennial who forgot how to use stamps on a bigger package read more

I stop here occasionally for convenience, but I don't care for this one. It looks and feels old. It's on the northwest corner and always seems hard to get in and out of. read more

Worst customer service at this post office. I come here a -lot- and the workers are always rude. Today was no exception as I had a very unpleasant experience with one of the staff members. I also pop in a lot to just drop stuff off (which can also be a challenge given their chute is jammed half the time), but today I needed to see a teller and am glad I will likely not have to do that again anytime soon. Rude rude rude!! read more

Absolutely trash. I moved. Changed my address. My mail didn't come. Went to post office to confirm and figure out why my mail isn't coming. They told me to wait for a supervisor, I waited and waited and never got to talk to a supervisor. Called customer service and waited on hold for over an hour. They should just have amazon take over. read more

Talk about fitting the stereo type. I'm not even sure what a review will go or bad. These employee clearly hate their job. I have had to go pick up mail and they act as if they aren't their to get you your mail. Even the guy who delivers our mail is a d*ck. I don't really have a choice on who delivers my mail but when usps keeps saying they are losing money and have to let employees go, I have very little Sympathy because every time I have to deal with them they are jerks. read more

This spot is the best, super friendly. I came in 10 minutes before close with 30 separate packages, Kheim and who I assume is the manager happily helped me anyways. Thanks a lot, I always come here. read more

Doesn't make sense to me why they have a low rating. The staff is always friendly, helpful, and informative. Pretty sure my packages got where they were going to. What's the bfd? read more