I have had tremendously bad luck with this company. I don't go very often but each time I do it…read moreturns into a half hour wait because they can never find the package I've come to get. Today I went to pick up a package that arrived THAT MORNING and it took a solid half hour for them to find it. Not only that, but my sister was with me and they found a letter that had arrived for her...in 2014, which they had never given to her, and she goes there fairly regularly. Wow, only 4 years late. I will not use this company again. I just can't tolerate that level of incompetence.

I've used Freeport Forwarding for both personal and business cross-border shipping and receiving fo…read moreover a decade. They've looked after hundreds of items and not once has there been an issue of any kind. Quite the opposite. I wish every company we do business with was as efficient and knowledgeable as Freeport.

It's a big world and there's good and bad everywhere; factor in people's personalities;…read moreUnemployment, covid and the rest; Nothing's perfect. Here is the email I wrote to them after I received my package. "Not only is the print in mint condition but your experience, care and meticulousness in packing and shipping clearly showed and was exceptional; our concerns about the winter weather and rain were also handled perfectly.  I am really glad I spoke to John, I believe his name was, about other shipping options which really made a difference in the total package shipping costs  in these hard times, Bravo. Just to let you know we never doubted your expertise and capabilities, it was just the amount of time to get this present to our aunt that was a concern, she loved it. The only thing besides thank you I can say to you is "Never Change". Because of the service that I chose, this lithograph, in a very strong tube passed through at least 5 of the United States in the middle of winter, that is Vermont to California, and arrived on time unscathed; And all for a total price of $38 you can't beat it, and all by telephone and email. here's a tip for all of you: whether you are on the phone, writing a text or email, keep a smile on your face no matter what, period. Just think about what would happen if you had a smile on your face when you met these people in person. This was my New Year's resolution for 2021 and it goes a long way in this world. Peter M

Very disappointed in the customer service. Don't bother reaching out to them. They don't respond to…read moreany calls or emails.

very rude interaction with gray haired guy at Amazon returns. short fuse. I was nothing but patient.read more

Hostile Management - Disrespectful to Disabled Veterans and the elderly…read more I have lived in Burlington for more than 20 years and have shopped at this store for that long, but I will never step foot in this Staples again. I was treated with utter contempt by the Assistant Manager, Philip Bosley. After a simple shipping error, he began yelling at me and calling me names like "loser" and an "a-hole" trying to convince me it was my fault for the error when I returned a small box of $300 ink to the store Monday night where they put the Staples shipping label on a box and by Wednesday the same box was sent to my house not to Staples. As a disabled veteran, I don't expect special treatment, but I do expect basic human decency. Instead, I was publicly humiliated when the manager used the store's intercom to announce an "incident" while I was sitting quietly waiting for the police he called. He even gave the police the wrong car's license plate (my neighbor's). If you are a veteran or a senior, be careful at this location. Philip's 23 years at this company have clearly left him with zero customer service skills and a lack of respect for those who served. I'll be taking my business to the Williston store or elsewhere from now on. I even called the next morning and asked to speak to the store manager when Philip said he would call the police again for calling the store and was still yelling at me. I would assume the store manager would be just as rude and diss respectful due to the fact that he never called me about the incident. I also called the so called Staples Office of the President in Kentucky and they said they would do an "investigation" including looking at the stores camera and reviewing the police report because the police report would state what the THREE officers saw when they showed up. I think it takes a month to get a police report so I know for a fact they did neither. And knowing that Staples is a privately owned company based in Massachusetts I found it odd that the so called Staples Office of the "President" was in Kentucky. Also their customer service is based in the Philippines call them at their main phone number 1-800-333-3330 and find out yourselves you do not have to take my word for it. Also I am letting the store know that I am not just "venting" online, but that I am taking formal action. First by posting to the Better Business Bureau, which I told them why is Staples not registered with them like most legitimate businesses are AND I am contacting the Human Rights Commission. In my 20 years living in Burlington, Vermont I notice a blatant diss respect to the military and veterans so I think they need a lesson in respect.

I dropped a package off at the FedEx building in Plattsburgh, N.Y. located on route 3 Friday…read moreJanuary 19 at 4:35 p.m. The package was picked up by FedEx ground at the route 3 location at 5:46 p.m. and brought to the FedEx ground facility and checked in at 7:54 p.m. As of tonight Monday January 22 at 6:40 p.m. the package was still at the Plattsburgh FedEx ground facility. Keep this in mind when you are shipping packages. I will never trust FedEx ground with another package of mine!

I paid over 50 dollars for an overnight delivery of an envelope from Williston Vt to Cincinnati…read moreOhio. That was on a Wednesday and it has not yet arrived 5 days later. They suck as does the US postal service

Please do not use them if you are returning something costly! They "lost" my Samsung Z fold 9 cell…read morephone return, for which I was charged $1200 for the missing item by Samsung (as if I had kept the phone, and returned to an empty box to them). Samsung does provide an unboxing video of return items, and I noticed that the box had re-taped with a different type of tape than which I had secured it with. On my own investigation, I found the Fed Ex Ground station footage video showing that the package had been opened prior to arriving there. The prior location being this Fed Ex location. The manager Jared Norris did NOT follow up on my email requests for more information. It took months of runaround with Customer Service (outsourced, poor English comprehension) and a BBB report to both Fed Ex and Samsung for me to be refunded (minus a restocking fee, despite the item not being restocked since it never arrived for return!). My saving grace, was that I recorded the weight of the package when I dropped it off at this Fed Ex. In my BBB report, I asked to obtain the weight of the package upon arrival at Samsung. I was able to prove that the box contained the phone at dropoff, and the failure of delivery of the phone to Samsung was not because I did not place it in the box, but once it was the responsibility of this location prior to arrival at the Fed Ex Ground station. Remember, once that package is closed/taped, the only way to prove the item is actually inside is to either video yourself taping the actual package in front of the staff and/or obtaining the weight of the package. Do not rely on Fed Ex to take responsibility for the security of the items they ship, they do not have any professionalism or sense of accountability.

This place should just pack it in! Worst experience in a business that I have had in YEARS !!!!…read more I wanted to send a package USP. I called at least 8 time that morning 01/03/25 and no one answered. I can not believe they are THAT busy. A message said leave your name and number and we'll call you back, left two message NO CALL BACK! Then I went to the location there was a woman there that waited on me. I gave her my one ounce envelope and she said that will be $21 dollars and change. I said how can that be! She said thats what it is. I was in a hurry so a paid it. Then later looked at my receipt and it said my package weighed one pound not one ounce, Since then, I have called at least 15 times to talk to the owner. One time they answered the phone. The owner was not there. Now the phone rings and rings and the message says the Mail box is fulll and can not accept messages. Do yourself a favor and drive to UPS in Middlebury where they actually have a clue!

Posted hours show they open at 8AM. Arrived at 9:30. Lights…read moreout, door locked. No note.

So I have never gone into a goodwill before but i have to say that i was pleasantly surprised…read moreoverall. It was very well layed out. The staff was friendly. I didn't browse through any of the aisles, just dropped off donations. What I did find minorly confusing and wasn't much of an inconvenience, was the fact that the donation dropoff center area which the main entrance was located outside the building (I didn't know this upon entering), was closed. I heard that you can ask for a donation slip to report to taxes, which isn't like a super major big deal to me, but that's something nice if you are looking to get some of it written off. I ended up just handing the bags to the attendant and that was that.

This place is very expensive. If you try to purchase dinner ware the price tag is over the mark or…read morename on the back so you will not know what you are buying. Today I found a picture I liked priced at $25. the frame was badly damaged and taped to hold it together. The picture had slipped down so you would have to get a new frame. Or I guess you could open it, tape the photo in and then tape the frame again. But this would likely fall off the wall. The manager would only come down $5. He was nasty and said someone else will buy it why should I reduce it for you. So he basically was saying he could rip someone else off if not me. You would not believe how high priced these items are. If you are low income, you can't shop here. High priced junk.

If you have ever had to audition for a band, you will know what it is like to shop at this store. I…read morehave bought three guitars at other GC stores in other states and found them to be friendly, welcoming places. Not this store. I have purchased effects pedals, strings and a few other things here and each time felt that I had to pass an audition just to be allowed to buy something. As soon as you enter, the staff is checking you out. If you don't measure in some way that I can't figure out, you're not "in the band" and they seem to be eager for you to finish up and leave. I would give it one star, but they have an interesting collection of used electric guitars, if that's your thing, and you are cool enough to be allowed time to look at them. Not sure what you have to do to be cool enough to get to try one out though. I have lots of money and I am always looking for another guitar, but there are lots of other stores ...

Almost immediately after posting my review, a member of the Guitar Center Customer Experience, a…read moremember of the Sales Management Team, as well as the Manager at the Williston store, reached out to me by emails and by phone, and made things right. I am totally impressed and very satisfied with the customer service regarding my issue. Thank you, Guitar Center!