I don't even know where to start with this One. I am usually not one for leaving reviews, whether good or bad but I am adamant on this one. This is the worst post office that I have ever seen. First of all we have to do their jobs for them. Every time I open my mailbox, I find so many of my neighbors' mail it's unbelievable. We are always scared of not receiving a package knowing how bad their organization is. My brother had ordered something from amazon which was supposedly delivered on Friday 9/1 at 2:30 pm, the thing is this package had been delivered to the wrong address and it's been two weeks now that we've been waiting for the package to be found. The supervisor Marco, keeps telling us to come back in a few days and we've been there more than 3 times already. We were there this morning again and Marco was actually avoiding us, he stayed in his office while making his employees cover for him and we actually saw him drive off all of a sudden. This guy had used the backdoor. What kind of service is this? The supervisor himself seems irresponsible and not to be trusted. Today is 9/14, it's been two weeks already and there has been no improvement in the search at all. I believe this post office needs a brand new staff. From the management down everyone should be replaced. Everyone who lives in Santa Clara and deals with this office will tell you how mediocre they are. read more

I work night shift, and have been up all day except for a 1-hour nap with my baby which was when my package was delivered but I wasn't awake to sign. A paper was left that said to pick up my parcel tomorrow after 9am. I have a baby and have slept one hour in the last 30. I came to the post office too early to pick up my package. My baby screamed the whole drive here. The lady working spoke to me like I was an idiot and was extremely condescending. I loathe this location, they are rude 99% of the time. A simple "sorry ma'am, your package isn't here, but will be available tomorrow morning," would have been better than blowing me off and saying "next time you should read the paper!" Again, I'm an exhausted, working new mom and said, "ugh, this is dumb," and she kept talking "this isn't dumb, MA'AM, you should read the paper next time!!" Lady, stop escalating. If you don't want me to make a scene, you probably should just shut up. Yes, I'm in the parking lot nursing my baby writing this review. I couldn't even get home to get this off my chest. Unless you HAVE to come to this location, DO NOT! A tip for the manager - give your employees a little more customer service training. "Right words at the right time" and de-escalating training comes to mind. Especially to the woman working near closing time today. I know it's near closing time, but that's never an excuse to be outright rude in a business that is so customer service focused. I can't wait to move so none of my packages ever end up at this location! read more

This is about who ever delivers mail to my area from this post office. For the past 4 1/2 months trying to get packages delivered are a pain in the butt. The person delivering is plain out lazy. I've had to hunt down 11 packages and now today I'm going to have to look for my 12 package. I'm a stay at home mom and have been home 11 out of the 12 times when the mailman has delivered the mail and the comments on USPS website either say attempted to deliver and no safe place to deliver or it says out for delivery for several days in a row. First off I'm home so no you did not attempt to deliver and 2nd you never even leave a notice that you attempted to leave a package. Oh and 3rd my car is sitting right there in the driveway so that's a good indication someone might possibly be home. Flat out Lazy. Also the new thing lately at least twice a week I'm getting my neighbors mail to the right of me and my neighbor to the left is getting mine and their neighbor to their left is getting their mail and so on. It's ridiculous that whoever is doing this can not deliver even mail properly. I'm going to say it again Lazy Lazy Lazy. read more

Had a problem with delivery about a year ago. Received a call from the supervisor reassuring me that the problem would be resolved. Well, the carrier had another chance this past Saturday. It was delivered the same damaging way. A 9"x12" envelope containing a 8"x10" photo was bent. The envelope clearly states Photo enclosed- Do Not Bend. The visible damage is from forcing/stuffing it into my mailbox. I order these priceless photos from my kids marching band competitions. If only the mail carrier would be more caring and protect the photo from damage. Put it under my doormat or by the door. read more

After ongoing problems with mis-delivery of our mail, culminating in us not getting any mail delivered at all today despite the USPS tracking site saying that they actually delivered a rather important package at 9 AM (our mail has never been delivered earlier than 5:30), I am going to get a PMB from a place outside this post office's radius. The new post office / PMB combination could not possibly do a worse job than this place. read more

Not sure if annex is to blame but for want of somewhere to post my gripe: In my townhouse complex the houses are served by a number of groups of small mailboxes around the complex, plus a few large lock-boxes for packages (about one for every four groups of mail boxes). If a package is too large for a mailbox and the resident is out the mailman is supposed to put the package in one of the lock-boxes then put the key of the lock-box in your mailbox. I have seen these lock-boxes being used by the mailman ... but this only seems to happen when the trip to the lockbox from the door (after discovering the resident is out) and subsequent trip to the mailbox to deposit the key does not add more than two yards to the mailman's route. Unfortunately my mailbox is about twenty yards further down the mailman's route than the nearby lock-boxes, and my house a further twenty yards beyond the mailboxes. In 14 years I have had ONE parcel deposited in a lock-box for my convenience and had to make the four-mile trip to the John Sanchez annex to collect 'undeliverable' parcels (all of which would have easily fit in a lock-box) about fifty times, every time having to take time off work to make the trip! This kind of laziness, with no consideration for the hugely disproportionate inconvenience caused to the customer makes me sick! read more

My husband and I came here to pick up some packages after a "Sorry we missed you" notice was placed in our mailbox. The notice said the post office is open at 8:30 and information online also confirms that. However, when we went to pick up our packages at 8:30, we were shouted at by some men lounging on the other side of a barbed wire fence that they don't open until 9:00. Indeed, the sign on the door says 9:00 but they haven't bothered to update that information online or on the cards they put in your mailbox! Didn't really help my husband who drives to Los Gatos for work and was an hour late because of this. After telling them their times aren't updated, one of the postal workers replied, "Well, the guy musta used the wrong card. " We also asked why they didn't even bother to try to deliver the packages (I was home the whole day and didn't get a doorbell ring), so we knew they just stuck the notice in the mailbox without even trying. To that, the postal worker said they have a policy that they "don't deliver packages to the third floor." Sounds like housing discrimination to me, and I'm really not sure what the sender of our packages actually paid for when they selected delivery confirmation. We were also very displeased by the ineptitude of which the card was actually filled out. We were barely able to read the chicken scratch on the card which said "3P" which apparently means "3 packages." Given the fact that there were 4 packages, not 3, and that they contained our very valuable wedding photos, wedding unity candle, and my wedding dress, we were shocked that we left with all of our packages with us. Seems to me that the person who didn't bother to even try to deliver our packages should have had some extra time to fill out the card correctly. Oh, and finally, they didn't even open at 9:00. Someone came to unlock the door at 9:08. Very unprofessional, shady looking workers lounging around on a barbed wire compound. I was glad I didn't come here alone. read more

2 letters were mailed to me and never arrived. When I called post office said, oh we can't help you since there is no tracking #. Paid $35 for duplicates + certified mail cost of $6 to have the company from Livermore to deliver same letter again. Letter never arrived. Called post office, gave them tracking #, told me oh it's not deliverable and has been returned to Sacramento to be processed further. Call again, post office told me, oh it's been return to sender because package was not deliverable. So, paid to have letter certified, yet post office has no idea why it's not deliverable and has no other info for me. So, basically, the post office's main duty is to deliver and track mail, yet they can't even do that right. Now ponder this, if you work for or at the post office, NO WONDER YOU GUYS ARE GOING OUT OF BUSINESS. Your only job is to deliver/track packages and you can't even do that. Extremely frustrated with the post office! My $6 down the drain and the only thing I can do is accept it and bend over! WTF?! read more