This place can get very busy or be completely empty- totally depends on what time you come in and…read morethat can significantly impact your experience. I try to come in on weekday mornings. I needed to get a live scan done and literally there was nobody when I went on a weekday around 11 am. Took a total of ten minutes. Staff is very friendly and helpful, one of the best customer service I have experienced. But 4 years ago, I had a terrible experience here because of a fellow customer who chose to break the line and I refused to stay quiet. There were over ten people in the store at that time and nobody supported me. Overall a good place where you can get all your postal needs fulfilled. Would recommend but make sure choose a less busy time if you can. Value is reasonable, a little bit more than the post office but then you are also paying for the convenience of longer hours and fewer people.

Andres at Postal Annex was fantastic. I came in needing notary service and he made the whole thing…read morequick, easy, and stress-free. Friendly, professional, and genuinely helpful from start to finish -- the kind of service that makes you want to come back. Highly recommend, and thank you, Andres and Margherita! Mention this review for extra smiles

I have been coming to Chuck's Postal Annex for 15 years now. He was originally next to…read moreSuper-Kyo-Po, and I will happily follow him to this current location. His service is top notch.

Such an awful experience at this Postal Annex location. I've had good experiences at other…read morelocations, but this one was a complete nightmare. I stopped in to drop off a few return packages since it was conveniently on my way home -- big mistake. Chuck (who I believe is the owner) didn't scan any of my packages, which was immediately suspicious. When I questioned it, he said they don't scan these kinds of packages... yet he ended up scanning the FedEx one but not the USPS one. When I asked for a receipt, he refused and said, "We don't do that here." I had never heard of a shipping place that didn't offer drop-off receipts. I was caught off guard and honestly should've asked for my packages back right then, but I was a bit shocked. I turned right back around and came back to retrieve them and he said no because once packages are "past the counter," he couldn't return them and they're already all mixed up. I pointed out that he didn't even scan my packages.. and I could clearly see one of my packages. I even offered to match my ID, but he refused and was incredibly rude about it. I should've read the reviews before stopping by this location.. that's on me. But now I'm so worried my packages will get lost or never make it to their destination. This is a ridiculous way to run a shipping business. I will never come here again and will absolutely be warning others to stay far away.

Received very poor quality customer service/ interaction with male associate on 1/15/26 around…read more10:40am. I requested tape to secure a set of music instruments (drums with mallets) together prior to return to Amazon. Associate insisted I just put it in a plastic bag, took item from my hands, and did this action. I repeated my desire to secure the mallets to the set of drums twice. Since he refused again, I said I can just take them home, tape them, and come back. 3-4 times repeating my request he seemed to get annoyed and took the tape out, taped the mallets to the set. Amazon has recently started to refuse refunds for missing/incomplete returns, so that's my reason for the request. I'll try to remember better to tape items at home, but this was a very simple request. I have had associates handle return items and bagging recently that have shown up as "incomplete" on Amazon's and I've spent additional time trying to correct the return later. This was at a UPS store branch. I also had two items end up mislabeled (associate somehow swapped the label)- this was at another location. I am very careful in how I handle and process returns, understand mistakes can be made, but please consider the customer's request in the future. I was very clear, intentional and direct, and understand why I asked: I want to try to reduce the errors made when returning items.

I always come to this place, because people who are working here are very friendly and professional…read moreand efficient. Christina found a way for me to print what I needed, regardless technical obstacles of my computer. Christina printed 233 pages , opening them from different folders very quickly and at the same time helping me to feel better that I am creating a traffic. This location always surprises me with creative effective solutions and very kind attitude. I would definitely reccomend it.

For some reason for my Amazon return (which only gave me a QR code no print out label option) this…read morelocation although it says it can take UPS and fedex items that are packaged, they were unable to accept my QR code and I was told to go to a real UPS store to return my item. Very frustrating to make multiple trips. I felt that the signage outside the store was very misleading.

The one lady who's always there Extremely rude , avoid this location they are no help whatsoever…read morethey will not help you but instead give you an attitude instead ?? Especially with holidays coming around avoid this location to ship out anything also extremely overpriced shipping

Denee the associate helped me so much send a painting to Washington DC for en event there. She…read moreactually helped me more than myself reading instructions for the exhibit necessary. I appreciate her help! She's awesome !

Needed to drop off an Amazon return package and this was the closest location to Santana Row where…read morewe stopped for dinner. It is located in a strip mall, between a Thai restaurant and a pizza place. There is generally a lot of parking in the strip mall but at that time of day, just before 7pm, the parking lot was full since there are a lot of places to eat there. There was almost no one in the UPS store and it was just before closing. I step up to the counter and show them my code. There were 2 people behind the counter and both of them stepped forward to scan but they could not decide who would scan my code. Both of them were, " you go', ' no, you go'. After 4 times of this, I picked one and asked them to scan the code. The woman behind the counter, under cover of her mask mind you, mumbles about how rude I was. They could not a simple decision about who would scan my code and she then had the audacity to take offense. Not worth the stop. You should take your business elsewhere if you want someone who can make basic decisions on how to help their customers and does not then turn on the customer! Update - the business owner commented on my review that I interrupted an associate, when they were helping another customer, when I found my code, that I could not initially find and that if I am in a hurry, they offer a kiosk. True, I could not initially find my code but when I saw people in line, I stepped aside to find my code. Bottom line is that if I am in a hurry, I should go else where because the associates not being able to make up their minds on who should help is the opposite of helpful and timely. Note that the owner never addressed the indecision (and hence holding up people) or calling me rude in front of other customers but is gaslighting me about what the real issue is.

I noticed this spot on my way into the nail salon next door (Softy Nails). I had a package in my…read morecar that needed to be shipped, so I decided to stop in after my appointment. Nicholas was such a great help--he assisted me in getting my box together and had it shipped out very quickly. I was in and out of the store in under 10 minutes. Thank you, Nicholas, for your assistance. It was really nice to see a friendly face around the holidays. I know working with customers can be especially taxing this time of year. -Neko

I've been using Mailbox Plus since opening my business in August of 2024, and I honestly couldn't…read moreask for a better place to handle my business mail. Reuben runs a tight ship. He's hardworking, attentive, and clearly takes pride in making sure customers are taken care of. Every interaction I've had -- whether quick or detailed -- has been professional, friendly, and efficient. His staff reflects that same energy, which says a lot about how the business is run. What I appreciate most is the balance they strike: everything is handled professionally, but there's also a genuine, neighborhood-style warmth that makes you feel valued rather than rushed. As a business owner, that peace of mind is huge. If you're looking for a mailbox service you can trust long-term, Mailbox Plus is absolutely worth it. I've been very happy with them and plan to stay for the long haul.

Fantastic place. It's been here as long as I remember. The folks that own it are super nice. It's a…read morebit of everything shop. Fingerprints? Done. Passport photos? Done (our reason for a visit). Anything postage related? Done.

I like that they accept walk-ins for live scan fingerprinting and close at 6:30pm on weekdays, a…read morelittle later than most other facilities offering this service. It took about 10 minutes to get to the front of the line on a Friday afternoon (the line wasn't long, but each person needed services requiring some attention). For me, the livescan fingerprinting process was quick and essy, and staff was super friendly and helpful in answering my questions. A simple, stress-free experience, that's all I could ask for.

Convenient place to ship, print, and pack your packages in Santa Clara right by the Saturday…read morefarmer's market-- they offer mailing services, printing, notary work, and mailbox options all in one spot.

This place is so convenient. It's located in a nice shopping plaza. The staff is really friendly…read moreand very helpful.... Great customer service. This is my go to place for shipping or parcel needs..

Great customer service! The staff members who helped me were very helpful and answered all my…read morequestions. Coming here is way more pleasant than going to USPS, and although the prices are higher, I think it's worth it for the care and attention that customers are given. They offer a variety of services like finger printing, notarizing, Amazon returns, and post mail boxes.

Mari and Deep were very helpful with our current visit. We went to get passport photos and we can…read moresee that Mari is very nice and patient with customers. She was very friendly while we were getting our photos taken for our passports which we just got the paperwork finished. BTW, something I want to emphasise that Mari does that I have not seen at other locations is that Mari verifies the e-mail that the customer writes down to ensure photos are sent to the correct address so there is no confusion. We recommend going to this store as I personally believe she should be teaching customer service classes to other branches. I wanted to add my visits at other UPS branches were not pleasant and this branch in particular has always done a good job with efficiency, professionalism, and courtesy, especially with some of the inpatient tech workers in the local area lol.

I stopped by this UPS Store to drop off several return packages. When I walked in, I was the only…read morecustomer in the store, and the employee behind the counter was on a personal phone call. I stood at the counter waiting to be acknowledged until he finally looked up at me. I said, "Hi, I have some packages to return," and he told me, "You can leave them on the counter." When I asked for a receipt, he looked at me and said, "For all of them?" I replied, "Yes," and he proceeded to scan the packages. After he finished, I thanked him and told him I appreciated it. He handed me the receipt, immediately continued his phone conversation, and never said anything else to me. The packages were processed correctly, but the entire interaction felt like I was inconveniencing him. There was no greeting, no acknowledgment, and no basic customer service beyond what was absolutely necessary to complete the transaction. I don't expect a lengthy conversation, but I do expect a level of professionalism that makes customers feel welcome rather than like an interruption.

Went to take my passport photo here and the guy and girl were both rude and laughed at me when I…read morewas emotional about not liking the photo. I asked him to retake it and he refused. He printed it when i told him i don't like it several times and then tried to make me pay. I asked him to throw it away and he tried to force me to pay several times so I left. Very awful and uncomfortable experience.