Awful! Awful! Awful! They tried to deliver when we were away from home. Personal signature required (who knew?) Tried all three methods to contact them, per the delivery slip left by the driver. Not one option would go through/be accepted. Refused input of our apartment address... after numerous tries... because our APARTMENT address was listed as a "commercial"address... which was not eligible/acceptable for what I needed to get done. Kept telling me to enter a residential address. This IS our residential address. Even tried leaving off our apartment number. Still "registered as a "commercial address... NOT eligible for online service without a commercial account????? Online wouldn't accept our address as valid. Text message method rejected, too. Tried to call. Got automated "help" assistant who was trapped in a cycle of repeating the same thing... repeatedly. After about 75 minutes of playing with their screwed up, ineffective "communication" system... I gave up. I don't care, at this point, if I EVER receive my shipped medications. In the future, I will NOT do business with ANYONE who sets FedEx as the only means of shipment. I will not, in ANY way do business with FedEx... period. I'm SO angry, and frustrated, at this point... I'm about to burst a vein. Their system is COMPLETELY USELESS... and they REFUSE to connect you to a living person. Put me down as being irrevocably DONE with FedEx. Shoddy service leaves you high and dry. read more

Came in shortly before closing. I had to print some docs and initiate a fax. Doc printing was cheap, faxes not so much (but FR who requires faxes anymore?!?!). And this fax was big, and faxes are slow. I was not rushed by the employees closing up shop. One of them was my own personal holiday music DJ w the rotation they had playing. Staff was helpful, machines were convenient and it's a great area to get many errands done at once. read more

Brought in a box that was damaged during delivery from FedEx, brought it back with a shipping label and the refused to ship it back, saying that it was damaged due to the seller not that it was damaged during transit. The front male customer service rep wouldn't even acknowledge that it could have been damaged due to their handlers. The manager came over and again refused to take Any fault in the damage and refused to ship the box back. I mentioned to the staff that this was damaged in transit and the delivery specialist who delivered it conveniently did not take pictures of any of the damage they denied that as well, so please see additional pictures of damage of the actual box and then the picture that they took for the delivery Picture. DO NOT COME TO THIS LOCATION HORRIBLE CUSTOMER SERVICE read more

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FEDEX LOST MY LAPTOP WITH MY PASSWORD INSIDE AND REFUSED TO TAKE ACCOUNTABILITY FOR OVER A MONTH I have spent over a month trying to resolve a missing package with FedEx, and the experience has been beyond unacceptable. My shipment -- a MacBook Pro being sent for repair -- never left the local facility. I have called repeatedly, every few days, and each time I am transferred, misdirected, or forced to restart the entire process. I've been sent to the wrong departments, told conflicting information, and even informed that previous claims and documentation I submitted were never received. At one point, I was told the investigation was closed due to the package being "lost," yet no resolution or accountability followed. I was then asked to restart the claim process entirely. What makes this situation extremely concerning is that I was required to include my device password inside the package for repair. This means my lost shipment is not just a missing item -- it is a serious security and privacy risk involving sensitive personal data. FedEx has failed to provide consistent communication, proper escalation, or any meaningful resolution. Being offered only a shipping refund for a lost personal device is unacceptable. This experience has been deeply frustrating, and I would strongly caution others when trusting FedEx with high-value or sensitive items. read more

We came in a half an hour before closing with two large packages of a deceased relative's belongings we had to ship tonight. AJ & Spencer were unbelievably kind, compassionate and efficient, they explained everything so thoroughly, including pricing, tracking, and estimated delivery. It was honestly incredible customer service considering we both were struggling emotionally due to the circumstances. This is what 5 star service looks like and they both deserve recognition. read more

Went there today to send some papers abroad. One rude girl helped us but she was so rude to my mom. She doesn't know how to do her job doesn't give instruction clear. My mom accidentally pressed submit and my mom said the worker put the address wrong even though my mom verbally spelled the address to her. The worker aggressively told my mom "you pressed submit now I can't change it", "you clicked submit". With aggressively annoyed voice. read more

Went here on two separate occasions to ship packages out. Employees seemed bothered to have to stop and assist us as they had been socializing amongst themselves. They also insisted they had to open my carefully packed and sealed box to verify the contents which seemed extremely odd. We thought the first bad experience was possibly a fluke so we tried one more time, but nope, different employees but even ruder than the first! Who the heck manages this place?!! Won't be going back. read more

quality was top tier honestly more on fedex website for not making it easier for the customer manager was very effective End result 10/10 read more

Ms. Store Manager.... I will not use the self serve kiosk until you have an area to properly secure my package after I scan it. I refuse to lay my package on a shelf accessible to anyone walking in to steal it until your staff has the time to retrieve it off the shelf. read more

Returning shoes in a perfect condition box, and refused to ship my box unless I buy one of theirs. They've refused to take multiple packages from me because of "what if" situations! This store is awful! read more

FedEx Office Print & Ship Center - Refused this package because another package might fall on it... and I might lose a shoe in transit. But they can sell me a better box - Shipping Centers Near Me - Surprise, Arizona

Rocked out my printing project quick and actually gave me a discount. Happy to find someone that communicates and makes it happen If required I will be back read more

We just had a shipping/packaging debacle and the store manager, Shawna, and other employees went above and beyond to help us come up with a solution! It saved us a ton of time and money! read more

I have been coming to this Fed Ex store sporadically since we lived in Surprise. The store is always clean and customer service here has always been great. Using computers to print, sending them print request via email, shipping packages, laminating items are some of the services I have used here. read more

Not only is the customer service awful, most of the women behind the counter have an attitude problem. Just FYI, being a condescending B won't go over well with anyone. I'll take my business elsewhere. read more

I would not recommend this place at all. If the make a copy it's 2.90 for 1 copy. They are charging you a surcharge of $2.50 per transaction under 50.00. This is ridiculous.. this is away to lose customer. I will not be coming back to this location at all. read more

Go to a different FedEx office. Very poor service and customer service. I've been to many of the FedEx office locations with amazing service but get consistent poor service from Shawna at this location. She's rude to every customer in there. read more

Great customer service by Shawna and Drea. Recommend this location for printing needs.

I think I've been to FedEx at least seven times in the last few weeks. They have been my GO-TO for printing documents, shipping Christmas gifts, sending returns back, and shopping for office supplies there in the store. They are all super friendly in this location. I normally email them whatever items I need printed and then go pick them up without a wait. Also, all of my packages that I've been sending out are arriving earlier than expected which is a bonus. Thanks FedEx! read more

My wife and I were very happy with our experience. The associate was very polite and helpful, and completely fulfilled our request. The store was very clean, organized, and had a nice arrangement of items. We are definitely going their again! read more

Amazingly poor customer service...plus .... will not speak to you unless you have a mask on...even though the CDC does not recommend or require them. The young man at the counter asked me why I had no mask, and a snotty female middle-aged employee seemed ready to argue with anything I said. I left and went to the Surprise Post Office; they were warm and welcoming. Recommend shutting this store down if the employees and management don't want to provide a service. read more

Awful customer service they open your package and then when they don't like there's a fact, even though it's filled and it's packaged properly, they won't want you to wrap. Every single individual item is in the package and they will not accept the package until it " properly" packaged. They want you to spend money and buy stuff that you don't need to buy just so you can send a package. would highly recommend anyone everyone else to not go to this Fax location other locations are much better and they have nicer people. This location is just rude and derogatory and not a good location to go to. read more

I walked in to print a one page document. I was greeted by a friendly and helpful staff member. I was guided through the process by the staff. I will be a returning customer. read more

Another bad experience at this location. I tried to drop off a package that already had a tracking number. All that was missing was the printed shipping label. I had received calls by FedEx yesterday and before that confirming that the store could print out the label based on all the information available. That did not happen because some secret triple digit code was missing. The rep couldn't explain what this code was or how to get it. She did not make any serious attempt to help. I ended up having to take the package back. I wasted my time today, drove 35 miles and now there will be even more days wasted before the package can finally be shipped, if ever. This is the third time I have tried and failed sending a package internationally. It is my understanding that FedEx's business is shipping packages. What I do not understand is why they pay people to prevent customers from shipping packages. read more

Fix your Wi-Fi so your customers don't have to go out in 110 degree heat because 'our Wi-Fi isn't the best'. Garbage response and garbage assistance. Is this so we can pay you more to do it for us? Never again. read more

I didn't even know this place was here, wife had to tell me about it. Had to ship out a pre-labeled package. When I walked in, there were about three people in front of me. Within 5 minutes there were four people in back of me. I could tell the lady working there was getting frustrated. She was the only one there? Everyone was patient and knew she was under pressure. But management really needs to add more workers. She really did her best, My experience wasn't that bad, and would use again. read more

Associate was very rude and told me she had to repack my box since "it wasn't packed right." She asked what was in the box and I told her a box of shoes. The box of shoes within the box had about 1" to move around so I figured it would be fine. She said she would charge me next time. Stay away from FedEx. Use usps or ups instead read more

Not a fan of FEDEX as they have consistently delivered my pkgs to the wrong address (including a box of food that my neighbor didn't find for 3 days because they don't normally use their front door). But as far as shipping things out, this store is always clean, great customer service and fast. I'm usually out in 10 minutes or less read more

Laura and Ashley were extremely helpful. I stopped by to get a 2x2 print out of a picture and once I heard it was going to be 7+ dollars to print and re size they gave me options other then telling me that was all they could do. They were patient with me until I can figure out ok how to re size it on my own. Thank you, will be back for sure. read more

Super friendly staff always when I come in. Ask for Debbie always helps out and gets my shipping safe.

Was surprised this storefront was so hard to find. Not a big fan of driving on Bell Rd., especially near 83rd. Gentleman who waited on me was friendly, assisted me in shipping my package. read more

The manager that works here seems to not like dealing with people. Even when asked very simple quick questions she seems to have a real snarky response. Observed this with other customers as well. Sad... just do something else if you don't want to be in customer service... read more

At the UPS store all you have to do is walk in with your package and the label and say "I'd like to drop this package off please." At this store things are completely different, you're about to get ripped off. The guy at the counter asked me what was in the box (is this even legal??), I told him it was just a laptop and charger that I'm returning to my old job. Then he asks if he can open the box (why????), after which he told me that it's "definitely not packaged right" even though the box had a ton of bubble wrap inside it. Then he tells me that he's going to have to charge me $23.99 so that they can "package it correctly". Mind you, all he's going to do is package it exactly the same way that I had it packaged in the first place, just in a FedEx box. I guess times are tough even for a multi-billion dollar company like FedEx, they gotta find a way to make money somehow. Also, I noticed that when I walked into the store I was not greeted or acknowledged at all. But I noticed that when someone else walked into the store, they were given a warm welcome and told that they would be helped right away. STAY AWAY FROM THIS PLACE IF YOU CAN!!! read more

Rude customer service. Ashlan is very rude and not customer friendly. Soon as I walked in I could tell she had an attitude and didn't even want help from her. Racist and rude! Will not be back! read more

Great Service, quick in and out. Knowledgeable. Definitely will come back. My new print and ship center

In and out in 5 mins. Greeted immediately when I walked in the store. Shipped a package and was on my way out when their book rack caught my eye. Found a great book to read. Yay! I will definitely come back again. They do copies and printing too. Even have cards on a rack just in case you need to send a birthday card to someone. read more

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The lady with the feather tattoo is so friendly and helpful! I had no idea what I was doing and she helped me in less than 3 minutes.

I would not given place one star. I went to shop with a package already in a box and labeled. The gentleman straight up opened my box in front of everyone in store. He did not even put on a scale yet nor did I sign any papers at this moment. He broke a Federal Law! I called cooperate and they are trying to say he didn't do anything wrong. Excuse me??? He broke a Federal Law!!! This gentleman needs to be punished for what he did. Not okay at all!! read more

I went there to print my save the daye because i couldn't do it online. I was so Happy thag Laura helped me with it. I couldn't do it without her and prolly nobody would do it for me either. It was a lot of work read more

Fast, friendly and cheaper than ups store down the street with a faster ship time as well. I will definitely be coming here from now on

I came into this store and didn't need to interact with the employees as the majority of the things I do here are self service such as the fax and copy machine. Store is small but doesn't get packed. read more

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