I want to be clear that Huyen is single-handedly the reason for this poor review. She has been rude…read moreand condescending to me each time I've had to ship something out and I've observed her treat others this way too. I would give her a pass if it were one visit, but this is every single time. Not sure if there is a shortage of folks who want to work a government job at the post office, but I can't help but feel that Tualatin post office could hire someone better in this customer facing role.

This is not the usual USPS location I go to but out of convenience, I stopped by on a Friday…read moreafternoon. There were about 5 people in line in front of me. There was only one person working so it took about 30 minutes for me to get to the front of the line. I overheard the worker saying they are understaffed. Customer service was not great. The worker was rude, impatient, and seemingly burnt out when I got to the counter and needed to ship off a box. Unfortunately, I would not recommend this location.

I went in with my income taxes all sealed up, return label, I needed to send them certified, return…read morereceipt. I've had so much trouble with the rudeness of this particular branch that I avoid going to the counter at all times. I only use the kiosk. There is a employee there named Paul who thinks he runs the place and is incredibly snotty, rude, condescending, and basically just a know at all. I've had encounters with him before. I made a complaint and talked to some gal at that Branch over the phone, and then I reached out to operations management which Jessica provided me with the email. After I told him my story he never ever ever responded. This is our postal service at work, you got to employee who most likely runs customers away, and an operations manager who doesn't return emails. This is why nobody wants to use USPS, they would rather use UPS and FedEx who are in my experience over the years the friendliest nicest people you could ever work with. Avoid LO.post office if you can

This was my first visit to the Lake Oswego Post Office…read more While there was a fairly long line when I entered, I was impressed with how quickly the team at the post office managed the line quickly, with a smile and expertise. My turn came quick and I was created with a smile and a very helpful individual. This may become my preferred post office going forward not only for the convenience of Location to home, but because of the service level, efficiency and smile!

**An update to my previous review. After doing everything…read morein my power to make sure delivery isn't by FedEx when I purchase items I had no choice. My package was reported as "out for delivery" on a truck yesterday. I waited all day. At the end of business they sent a message that it wouldn't be delivered till today. It is again "out for delivery" and says it will be delivered between 9-1pm. I tried calling, I tried writing to make sure it will be delivered otherwise I need to pick it up early tomorrow so I can travel with it. No resolution other than "wait and see if it's delivered". The ratings are for the service itself and it doesn't seem they've addressed it in any way. Have had zero issues with UPS, USPS and all other delivery services. Always issues with delayed deliveries from FedEx once the packages arrive at facility for delivery in Oregon.

Lazy drivers take packages to offices and not individual apartments as they are paid to do.read more

Sara was so helpful and friendly Great customer service!…read more I will be back for all my postal needs Thank you!

I come to Postal Connection frequently. I've dropped off packages for pickup, paid to ship…read morepackages, and utilized the notary services. I've always received excellent customer service.

Service is amazing I believe it was Jazmine who helped me she was so helpful and took her time,…read moremade sure I got my triple a discount even though I always forget, it's a fair price to send something to my son overnight I always use them, I have used most of their services, sending packages, laminating important things, they even helped me figure out how and what I needed, if I can suggest something please ask them before just grabbing a package as they are very differently priced and I thought my husband was ripped off come to find out he bought the really expensive shipping box

I might start coming here just to hang out. These ladies are awesome! Outstanding service with a…read moresmile and totally unjustified and extraordinary patience with my bumbling efforts at a return. I'm returning today to send a package containing a very fragile birthday gift. I am confident it will be packed and handled with care. These people are experts at what they do, and super nice about it!

I'm a driver that works with COURIER DIRECT and I will tell you it's a very fair company. They keep…read moreyou busy and they're open 24/7 They have a very good support staff And their dispatchers are on top of it Joe is generally my dispatcher And he's very supportive when drivers need it And it doesn't hurt that the office staff is super super nice

I set up a courier for an early morning delivery to a business and realized the next day that the…read morebusiness didn't open until later in the afternoon. Courier Direct looked at the business hours before scheduling the courier and saved us from not having our package delivered or having to schedule an additional courier. We are extremely impressed by their customer service and the price is extemely reasonable. Would highly recommend.

Great service and great customer friendliness. I always feel welcome and that I will get the…read moresupport I need.

I waited until the last minute to ship Christmas presents …read more.. After attempting to go to different Post Office locations with long lines out the door and no parking, I made a decision to drive by my local UPS store to assess the situation. They had parking which was my first green flag, and when I walked in, there was no line! I was in and out of there within 5 minutes and the price to ship UPS 2-3 days, was actually the same, if not a couple bucks cheaper than priority USPS! So happy I made the decision to come here.

Clean store, useful services (including document shredding), and the staff is always friendly.read more

If I could give zero stars....This store staff and management are beyond unprofessional and treat…read morethe very customers who consistently support their business with disrespect. I have shipped packages here daily for over two years I've never had a real problem to complain about until a couple of weeks ago. An employee treated me extremely unprofessionally and was unnecessarily rude and contemptuous, almost like they were already angry and spiteful when I walked up. Soon after I returned to ship another package, hoping to resolve/be heard about my experience. I asked to speak to the store manager and if there was a private place where we could speak-trying to avoid having this conversation out in the open . She walked me over to the side right next to everyone in line doing their orders. When I tried to explain what happened with the employee the week before she snapped at me almost immediately, and said, "I do not care about your complaint," and walked away mid-sentence. Not only was I shocked I was appalled. I approached her with discretion and a desire to be heard for what and how the employee had treated me and her answer was literally I. DO. NOT. CARE! Like I said, I've been coming in the store for two years daily sometimes multiple times a day never had an issue but the very first time I have an issue this is how it's handled? The experience with the manager was worse than the experience with the employee but quite frankly very similar. I can't tell you how awful this has been. Even though I will have to drive a little farther away, I will 100% not return to this business. I will use FedEx down the street. I calculate I have spent anywhere from $200 to $800 a week, nearly $26,000 a year shipping at this store for my business. I would say I have been a loyal customer. Apparently that means absolutely nothing--- ok.

I've been having to get some things printed lately and I discovered the group at the copy center is…read morefantastic. Martin has been nothing short of wonderful helping me select the proper papers to making sure everything came out just as I was hoping. They've earned my repeat business.

The online ordering system at the Tualatin Staples is mediocre at best. Ordering the services I…read moreneed generally requires a phone call, which means navigating the phone tree, reaching someone in the store, and re-explaining everything--even when I've already discussed the order with another associate. Communicating with this store is much more difficult than it should be. I would like to give them more business, but based on my most recent conversation, I'll definitely be taking my business elsewhere.