The service at Chino Storage is great! The people are friendly and the storage facility itself is…read moreclean, well kept and very safe! I would recommend this storage facility to anyone.

Awesome service here, was in and out so fast, Mary knows her s**t and very informative. Was…read morethinking of going a bit further down but decided here and know I won't regret it.

Tony was such a great help. So patient. So knowledgeable. The storage was very spacious and a great…read morevalue for the price.

This review is a bit overdue because of the busy holidays, but I received the best customer service…read morefrom Cynthia the first day of December, last month. She was thorough and answered all of my questions with ease. She made the "not always fun" experience of having to move... sooo much easier! Thank you Cynthia!

Great service and very friendly. Thank you Sandra for being very kind, understanding and generous.read more

Deanna was so helpful and made this experience very smooth!! Thank you so much for your help!!!read more

We rented the space for temporary storage to move my kid back to college & we got a sweet deal with…read more1 month free and 1 month of rental to make the process easier. The unit was neat, clean and spacious. The front desk rep. Alejandra was very professional & kind, she made sure we can get the right unit on 1st floor! We think this is the best option for college kids to temp. Storage for each semester !

The staff is friendly and helpful. Easy access, clean, well kept and close to the freeway.read more

I love how clean and nice this storage place was. We rented 2 of the large units and never worried…read moreabout our furniture or personal items possibly being damaged. This place is temperature control and that was very nice. When we vacated the units, my stuff was still in perfect condition. Didn't have to worry about rodents or any other damages. This was a big deal for me, after losing all my furniture with a different storage company a few years back, due to rain/water damage. It was hard for me to trust another company with my expensive furniture. I would definitely use them again.

This place makes it impossible to pay your bill. Each location has its own website which is time…read moreconsuming just trying to find the right one. There is no payment option on the Chino website, just sales information. I had to search through Google just to be redirected to another site for bill payment. My unit is located in Chino, however after searching through the payment site, I got the error message that there are no facilities in Chino even though there are TWO. HORRIBLE. It shouldn't be this hard to pay a bill.

Professional and friendly service... we were in a pinch to find a facility for my son's belongings…read morefor the summer because the initial place we chose would not respond to our calls. Luckily Natalie came to the rescue!!! Will definitely use them the 3 years of college ...

They are very friendly and helpful. Also the place is very well kept. Never had any problems.read more

Great, fast, friendly service! Went in with tons of questions and the service staff was amazing!…read more Highly recommend.

Honestly, this was one of the easiest sign-up processes I've dealt with. We handled everything…read moreonline and it took maybe a few minutes, no back and forth or confusion. The pricing is what really sold us. With the 50% off for the first two months, it ended up being the best deal we found nearby. Customer service was also helpful when we reached out with questions, which made the whole thing feel even more solid. So far, no complaints. Simple, affordable, and straight to the point.

Well it's the end of the month and my mom had to once again basically hand over her entire social…read moresecurity check to this company because of these excess late fees that are gouging her dry. She is on a fixed income but they do not care. She literally can not pay her storage until that time and they refuse to make any type of reasonable accommodations as it relates to her due date to coincide when she gets her social security check. My mom unfortunately lost a lot of things in her life over her years moving around when she lost her home so she now has two storages with this company. One storage was opened years ago and the other storage was recently opened. But this company has told my mom repeatedly that both her storages are "linked" together. I've never heard anything like this in my life, ever. How can you link two storages together that were opened years apart? It does not make sense to me. So while my mom wants to be rid of the first storage she can't because they've told her repeatedly and have expressed that in their contracts. This is according to my mom: So now this is even more alarming because it seems like there's some confusing and harmful contract language in their contracts. My mom is almost 80 years old, disabled, and is under fear of losing her things if she doesnt pay both storages. Something just does not feel right here with these business practices that are seemingly predatory in nature. Late fees, pre lien fees, and lien fees are all charged on my mom's account at the end of the month because of this and it pains me to see it. I'm really unsettled with the language in their contracts and if it's taking advantage of especially our most vulnerable then this is seriously an ethical problem. I intend to keep digging for answers and additional help, but I'd be careful doing business with these people and definitely watch the verbiage in your contract. I've even talked to other storage company's and they said two storages are NEVER linked together, so I have no idea what is going on here and it's deeply troubling. Maybe I should contact the BBB about this too.

Great service! The facility is clean and feels safe. Daniel provides great customer service either…read morewith storage or U-haul.