I signed up for the service via the online portal, which included a free first service. It was…read morescheduled at the time of sign-up. The company missed the first service with no communications. I have now sent no less than 5 emails asking for follow-up and the service to be cancelled. The emails have been sent to multiple franchise branches and the main office based on the emails on the website, with no response. Additionally, there is no way to cancel the service in the online portal, which is unusual given "click-to-cancel" legislation currently under review. I now have to figure out how to get the recurring service cancelled without being billed. I would strongly warn any potential customer that this company....Poop 911....should not be signed up for as recurring service without engaging directly with a human first. ** Update Apr 30, 2026 - Was finally able to get a hold of someone and had the service cancelled. The recommendation if engaging with this service is to utilize telephone numbers versus email to get a response.

Very good people every week same time they call 20 to 30 minutes ahead of time to verify dog is…read morein. They do a good job and walk the whole yard. I cant say enough they are customer friendly people. because of fraud on my credit account they were denied twice but each time they ran it thru and and got paid they called me or asked me any questions I will be with them as long as I have a dog

I have not had an easy time finding a pooper scooper for my beautiful red Australian Labradoodle. I…read moreactually started my search on Yelp and found that it was quite expensive to get a weekly "scooping". I ended up hiring a nice guy who unfortunately went out of business. Kyle from Poo Happens is really great. She owns the company and is a veteran. She goes way out of her way to do an amazing job each week. Not only does she scoop the poop, she brings a really long hose to get across the backyard to wash it off when she is done. I highly recommend Kyle and Poo Happens.

Cleaned up a pretty messy yard - thank you! Went from pictured to 100% clean. Thanks again!read more

Giovanna came to my house and set up her equipment on my front porch. It is still warm here so she…read moreused the outdoor hose and electricity. In winter I'll have her bring her equipment into my kitchen. She sat and played with my Yorkie first, so the dog would not be afraid. Then she bathed, dried and gave Lillybit a lovely haircut, as well as clipping her toenails. I am 100% happy with her work and am SO happy she could come to my house as my dog tends to get carsick. Yeah, I know, right? A dog who gets carsick!? Well, now I don't have to worry about it since I discovered Giovanna and Project Pup!

I have a dog that is kind of a handful and I don't feel comfortable with just anyone watching him…read morewhen I leave town. I also have cats that are very independent so it was a lot of juggling different animals personalities. I felt extremely comfortable having Giovanna come in and watch my animals. She wasn't tasked to take care of the cats as I had another friend come in but she made sure that they had water and were accounted for. I can't thank her enough for providing her dog training services along with dog sitting services. A great concept to have in the valley in which a lot of people travel frequently and have animals. THANK YOU!

Always a great service provider! Timely. Good work, very attentive to my household and pet's needs!read more

After a medical issue we were behind in cleaning up after our dogs. The people at Poop Finders were…read moreexcellent from the first call to the actual service. Outstanding customer service, great job on our one time clean up and very reasonably priced and friendly! Five stars in all areas. I would definitely use their service again.

We have had Poop Fairy service since Oct of 2024. For the most part, service has been satisfactory…read more Technicians have been later than the prescribed 2 hour window numerous times...or have arrived way outside the scheduled parameters. The local franchise owner is very polite but apparently overwhelmed or overworked within her normal job. We have had scoop service for three small dogs. Two weeks ago one of our dogs passed away. I notified the owner of this and told her would pay full price (obviously) for the next day's scoop but after that please only charge for two dogs. No problem right? Until the following week and I get the three dog invoice. I contacted and requested a new bill. After several emails, and seven days, I still don't have a corrected bill and am getting late notices. Today I paid the full amount and canceled service. Too many issues stacked up. Billing, scooping too much rock out of my yard, late or three hours early, not spraying deodorizer. I will say they never left the gate unlocked and always left treats for the dogs.

I have been on a biweekly plan with this team for multiple months. I have never had any serious…read moreissue until this past week other than them leaving my gate unlocked when they leave. Which is no big deal, I can lock it if they forget. Their plan is set up so you receive an automated text message when they are going to be in your area to clean up your backyard. It is usually a 2 to 3 hour window of time, which, as we all know in most service industries, is a tad bit frustrating, but they are usually great about letting you know when they are 10 minutes out. With that said, when I know they are coming that day, I try to stay within a five minute range of my home so I can be home to unlock the gate for them. I live in old town Buckeye, and do not leave my back gate unlocked because people like to steal dogs. Yesterday I was told their son was coming between 3:30 PM and 5:30 PM. I left my house to go to the bank down the road and planned on grocery shopping at the market down the street. It's like a five minute drive. If I were to receive a text saying they were 10 minutes out, I could make it home within five minutes to unlock the gate for them. While I was back home, I received a text saying the gate was locked. I looked out my front door and nobody was there. I decided to call and I was informed by the owner that her son had attempted to come by and clean up the poop, but the gate was locked. Sarah, the owner, told me that her son did not have service in my area at that time but she would try to get him to come back at the end of their rounds. I told her that was fine. I never heard anything back. I texted again a few hours later to get an update and she asked if they would be able to come first thing in the morning. I usually work 12 hour shifts on the weekends starting at 7 AM, and she asked if he could come by at 8 AM. I told her that was fine and that I would adjust my schedule accordingly to allow him to come in and clean. By 8:40 AM the next day, nobody had shown up. I texted the owner to inform her, to which she replied that her son's alarm did not go off and she asked me how much longer I planned on being at the house. I informed her that I needed to leave and would not be home until about 7 PM. She asked what time I leave the house Sunday morning, to which I replied before 7 AM. She asked me to try again Sunday morning, to which I replied that I would rather not adjust my working hours and come to work late again in case he did not show up again. She offered for him to come Saturday evening, which is frustrating because though I work long hours, the time I am not spending at work, I like to spend with my family. We go out for dinner on weekends. I informed her that I was not impressed with the lack of communication the last few days and wanted to be removed from her route. I asked her to remove my banking information and we could just go separate ways. This is where she became rude and accusatory. She said that it was my fault because her son showed up and I was not available and the gate was locked. I can understand that, but I never received any text message indicating they were nearby or that I was next on the route. Which is some thing they always do. I'm assuming this is due to the fact that the child was not getting service, however, she was blaming me for her son's lack of service. Screenshots are attached. This company has their children working for them, and as a result, there is a lack of accountability on their end. I guess it is to be expected when you have teenagers working for you over the summer months. I shouldn't have to adjust my entire work schedule around a child that decided to sleep in on Saturday morning. Period and I should not be blamed for their lack of adequate service providers when they are running a business that requires adequate cell phone service to successfully function. My suggestion is to look elsewhere. Maybe have your neighborhood kid pick up the dog poop, it's cheaper, and probably just as reliable at this rate. Side note: I did also have an issue with her son the prior cleaning, I went outside while he was cleaning a few weeks ago, and asked if they could move me to weekly rather than biweekly. He told me he would inform his mother. They never showed up the following week. Sarah states that it is because he told her and she forgot, but I am pretty confident that he just simply forgot to tell her and she is taking the fall. Again, gotta love teenagers.

Alex is the best, leaves our yard clean there is no lingering scent of dog doo doo or urine…read more They got their shit together

They are so efficient and kind! Alfonso is the best he is very kind every week! This works so well…read morefor us, it was hard to keep up on our yard with our busy schedules and the price point is on point!

I cannot begin to state how fantastic this service is! I contacted multiple places and this one had…read moreboth the best response and prices. It's a bonus being a veteran family owned company as both my husband and son in law are veterans. Our "Scooper" was polite & professional and our pups loved the treats! Looking forward to a long relationship!

Merged with USA Poop Scoop who were excellent. This is not even close to the same level of service…read more Never have received a call back or a text back. Loyal customer of the previous company - no longer. Never an issue with the previous company. The line they promote for texts and calls goes unanswered. USA Poop Scoop was so much better.

I've add Scoop Soldiers service my homes the last several years. I've been very happy with their…read moreservice. They're reliable friendly and do a good job. Bri, the account manager, has been a pleasure to work with.

Excellent customer service! Had an issue with my account and Bri helped get me all squared away.read more

I was tempted to give a two star rating. But to be fair, they do exactly as advertised: They clean…read morethe dog poo out of my back yard. And they do it effectively. That said, overall, I'm pretty disappointed in the service. First off, the guy who is doing the cleaning has not once attempted to introduce himself to myself or my dogs. So when he shows up unannounced every time, he seems frustrated that my dogs won't stop barking at him. He just continually shouts at them, "Be nice!" and acts frustrated and angry that he's having to deal with them. Also, you know how most of these services will give a light spray of a nice fragrance when they're done, so your yard smells all wonderful? Don't expect that here. Unless you want to pay an extra $30 per visit.

Consistent, on-time and does great work! Once we got two dogs, we decided we needed help with the…read morecleanup.

I had a great experience with L&R cleaning services, specifically LeAnna. I would absolutely…read morerecommend them. They removed weeds in both my front and backyard and trimmed several trees and bushes, and everything turned out clean and well-maintained. What really stood out was their responsiveness and communication. They were quick to reply, kept me updated throughout the process, and made scheduling easy. The crew was professional, efficient, and left the yard looking much better than before. Five-star service all around -- I'll definitely be using them again.

L&R Cleaning was awesome! They left my house sparkling and smelling amazing. Super friendly, quick,…read moreand they really paid attention to the little things. I'll definitely be using them again! It was such a pleasant feeling walking into a clean smelling home!