Once again, Carpet Specialist did a great job from the start with ordering our rug (Susan Jackson)…read moreand the delivery/installation of the rug by the very professional & efficient team of Gabe, John, and Jessie.

far and away, the best work I have seen on any wood floor repair and refinish in all my forty-plus…read moreyears as a very picky architect. This is a 1943 down-trodden, ignored house with frequent face-nailed repairs of original red oak strip flooring, and patches done in dissimilar wood, also face nailed. Our expectations were very low....to say the least. It is now complete and looks better than new. Their work was step by step, well planned and beautifully executed. Their craftsmanship has clearly added a high level of value to this home. Have confidence that your project is in very good hands. MB

We had an internet outage at 10 pm on a weeknight. My wife and I both work from home, so this was…read morea pretty big deal. I messaged James at Century and he was at our house at 9:30 the next morning and had us back up and running by 10:30. We really appreciate the service and their commitment to make sure the things they install are going to be reliable for you. Edit: Not sure why my location says I'm in Canada...this is for Louisville, KY.

Well, Derek and James came to our rescue again! They always promptly address our concerns. Thanks…read moreguys for taking such good care of our system. I would be completely lost without your help.

My husband Randy and I are redoing the dining room. A friend told us about Alcott. The saleswoman,…read moreAlison, explained that none of the display models are for sale. Everything must be ordered frrom a binder. The binder had no prices. Prices, Alison said, are "determined upon request." I requested. Alison disappeared for eleven minutes and came back with a Post-it note that said $1,850. No model number. No description. Delivery: 16 weeks. Installation: not included. Returns: "we'd have to discuss that." I asked if I could see the fixture I'd be ordering. Alison pointed at the binder. The binder photo was 240 pixels wide and appeared to be a scan of a fax. Not impressed.

Brittany provided extraordinary customer service and took very good care of us. Our outdoor…read morecarriage light / sconce had a factory defect. She contacted them, arrange shipping terms, and provided us an exact sconce that matched our defective unit. Alcott and Bentley is by far the best in Kentuckiana. They not only sell, service their products but they honor all their warranty claims as well. Thank you Brittany, for being the Best of Louisville !!!

Christina was fantastic to work with! She has a great perspective of giving professional advice…read morewithout over selling you! Christina's brother who oversees field installation is equally fantastic. He can provide so much insight With knowledge. The installation team was professional and even cleaned up job site! Highly Recommend Granite Empire!

If you want a great sales rep you can work here. If you…read morewant good customer service when you are spending $20000 then that's a whole other story. I am giving three stars because of the average here. Branden was a phenomenal and very helpful sales rep that got me what I wanted for 3 properties that I am redoing kitchens on. I put down deposits on the stone to make sure it didn't get resold and then the cabinets templated. When it came to scheduling all of this that's where it went wrong. Emily was very unprofessional and touts her past experience in the granite business while being rude and disrespectful. I was told I was having a kitchen install done on a Wednesday afternoon and Friday afternoon I was finally called to tell me there was a problem. We fixed the problem that afternoon and am now just waiting on an install date for this project that has been paid for, it's Monday and I am not back on the schedule. Then another property was supposed to be on the schedule for templates on Monday and it got taken off and had I not called to find out what time they would be there, I wouldn't have known there was an issue with them not coming at all. Emily is apparently the end all be all of this company and was super quick To say she would rather refund my money and have me go to another company then solve the problem or not be rude. Don't spend your money here. Find someone with a better business sense and go with them. These people specifically Emily, don't care about your timelines or concerns or their own integrity. I will never do business with them again because of Emily.

Last minute shopping for a box spring! We called ahead and asked if they had any box spring in…read morestock, fortunately they did. The price was reasonable ($130) and delivery too ($75). We decided to avoid delivery cost and picked it ourselves! Staff was friendly and Kayla took care of us and we are happy with our purchase! The guys even brought the box spring to the trailer! Super service. This is a "good" and "affordable" place to get furniture, appliances and mattresses -specially when your box spring goes out and you not ready to spend more then a grand on a bed yet!

Store looks great clean and easy to get around. Salesperson are ready to help. Great pricesread more

Very helpful staff to specifically point out Tiffany. Purchased a free standing tub, shower/tub…read morevalve with trim handle and a rain shower extension. She spent time with us and really knew exactly what we were looking for. On the items that we were unsure of she was great at guiding us to a final decision. She really made your store a place that I would come back to and also recommend!!!

I walked into the showroom and was the only customer. There were two employees in the showroom…read more Neither of them greeted me or asked if I needed any help. I walked around the entire showroom trying to get ideas for my two bathrooms being remodeled. It wasn't until I walked out that one lady said have a nice day. REALLY? They lost my business. Customer service is everything and they completely lack it!