Great customer service, quick and very responsive. Will be coming back again. Thank you!read more

Could not/would not provide a written estimate to repair a Pixel 9 with water damage but functional…read morescreen.

Loved Marquis's customer service--he did an outstanding job. He was incredibly informative while…read morekeeping everything short and simple. A genuinely great guy who truly looks out for your best interests. Highly recommend!

If I could give zero stars, I would. Save yourself sanity, and go somewhere else. Video for…read morereference: https://youtube.com/shorts/S66lcl4j2-M We spent three days trying to port our phone service back to Verizon due to better coverage. After multiple failed attempts, Verizon advised us to visit an AT&T corporate store with ID to obtain a new transfer PIN. That's how we ended up at this location. Unfortunately, our experience with the store manager, Daniel, was one of the worst customer service experiences I have ever had. From the beginning, he was rude, impatient, and dismissive. Instead of helping resolve the issue, he simply called customer service and repeated the same steps we had already tried ourselves. After nearly an hour, when a transfer PIN was finally generated, he abruptly said, "OK, done. You can go now," without explaining next steps. When I calmly asked what I should do next, whether I needed to go to Verizon or could finish the process online since I had my two young children waiting, he responded, "I don't know. I don't work for Verizon. Go figure it out." When I asked again for guidance, he became hostile and told me, "I don't f*ing know." This happened in front of several employees, and in front of my children. We were the only customers at the store at the time. I felt singled out and disrespected. I noticed he interacted politely with other customers, yet spoke to me and my family in a completely different tone. When I questioned why he was treating me this way, he laughed, cursed, and told me to leave the store. When I began recording the interaction for my own protection, he threatened to call the police, despite me standing there with my two small children. My kids were frightened and confused watching an adult behave this way toward their mother. No customer, especially a parent with children, should be treated with hostility or intimidation for simply asking questions. To make matters worse, he told me I was "not a customer anymore" because I was porting my phone service, even though I still maintain AT&T internet services. This experience was unacceptable and deeply unprofessional. Customer service should never involve disrespect, profanity, or threats toward customers. AT&T corporate leadership should be aware that behavior like this damages trust and reflects poorly on the brand. Customers deserve basic respect, clear communication, and professionalism. None of which we received here. I sincerely hope management addresses this situation so other families do not have a similar experience.

One of the best corporate stores out there! Nicole helped me, listened to my concerns and found…read moresolutions for me that no other stores could have figured out. Kavech was also friendly and helpful as they tag team to help me. If your coming here, ask for Kavech and Nicole. They are the only ones I trust with anything I need. Another guy tried helping me, he doesn't know what he was doing and I asked if there's anyone else that can help me but he started going on about how he used to be a manager and he has a lot of experience. But his concern was my internet, I already have internet. I have been with at&t for awhile now but he was talking about how my rate is $80 and he can make it $37 if we cancel and have it reinstall. I already told him someone came already to give me a new modem to update it. I had to walk out it was too much and I just needed my phone fixed.

Sale Lady that work there under J makes you believe that you getting a free phone. Not true. We had…read morea great conversation. Walk out with two new phones. End up a stressful event. Then the nightmare. Then panic mode. I went to another AT&T store ask what is the return policy and do you get a free phone. No free phone. Restocking fee where we didn't open the box the sales lady did. One phone fix some of the problem. Not all. I did report to BBB got it transfer to Texas. Now I get a call president office of AT&T. I end up fixing the problem myself. You can get a great conversation but you will end up with a nightmare. They do twist their words and the first offer you get doesn't exist. You get bush off add on that you never knew and a big fat bill the next month. If you look closely doesn't say free phone. Now we stuck with 36 month finance with new phone. This store sucker senior citizen into another plans.

I went with my wife and oldest son since they were both looking to upgrade their Apple iPhones with…read morenewer models. Neither were interested in the newest iPhone 17, but they wanted to find-out about some of the other models that matched their interests. The Apple Team Member who was assisting them was very patient and provided his input. He even mentioned that the new iPhone 18 will be released in a few months. This is a popular and busy store. There were people constantly coming-in and out while we were there. The patience the staff have is admirable. By the time we left, over 3 hours had passed. I decided to grab a seat on the couches outside the store, which I'm happy I did. The Apple Team Member helped my wife and son set-up their new iPhones. The Team Member did a nice job of informing my wife and son about their new phones. They also traded-in their old iPhones and applied the credit to their new iPhones.

Had an apple phone having faulty charging pin…read more The insurance we bought from AT&T did not work. However the Apple staff was quick to find a solution that the phone is new, so Apple Care or warranty will cover it. This would cost zero to me. Which was amazing. Bright store and wish stoneridge mall felt safer.

"Fantastic Service, as Usual."…read more We've been customers of Metro PCS for many years. We have three lines with the company, and am very happy with the service we have received. Whenever I have questions of any kind, they are quite helpful. They are very patient with me, and hardly ever make fun of me. They did not laugh too hard when when I brought in my five year old phone to upgrade. Today, I had some technical questions on the use of my new A21 Samsung Galaxy phone. For example, I did not know how to stop the phone from dimming whenever I made a call. The answer was so simple, I felt silly. There is a sensor on the phone, and when you hold it near your head, the dimming stops. It's a pleasure to patronize this store. Honestly, I don't know how you could do any better. When I went in, five separate employees jumped up to help me. This is absolutely true--I am not making this up. They were not trying to pressure me to buy anything--they just wanted to help. That's what I call great service The nice people answered my questions quite readily. Next time, I will come up with tougher questions to try to stump them.

I've been with metro 15yrs now. Today I was having phone issues. And Laura and her co worker went…read moreabove and beyond to help me! Not only were they so efficient, they both couldn't have been nicer! I'm so impressed with the service I received! Great job! I'm very appreciative for all you both did today to help. 2 huge assets to a good company!!

We have been customers for 13 years together. Previously, I was a customer since 1999 or maybe…read moreprior to that when it was VoiceStream until 2010. The female worker here has been rude on two occasions. I really need to get her name. T-mobile CS sent me to this store to pick up my youngest daughter's phone that is on warranty. The female agent refused to do the exchange. After one hour here I am now in the parking lot with T-mobile CS and most likely nothing will be resolved. We have paid $9/month for insurance on her basic phone for 2+ years that I was told I can buy it for $50; but, they won't assist me further. Basically, you'll get screwed over and over; given the run around between CS and the store; and still no resolution. So now; on hold with CS and waiting to speak to someone in CS to most likely give us the run around as always.

This Tmobile store is located in the same plaza as Home Depot. It's on the corner closest to the…read morestreet. Plenty of parking. It's nice having a local tmobile store to go to to talk with the associates in person. They were pleasant and helpful. Not too many other stores in this plaza. Hopefully things pick up so that the area can do well.