Very friendly physician, especially his nurse Laura after surgery yesterday at City of industry. Nurse Laura given all the instruction for my son. And was able to meet Dr. Peter Ho Win, so friendly and kind. Easy to talked with especially time of son's followed up appt . Thank you & your staff's T.L.C for my son's Consult, Surgery, and all his follow up appointment visits. VERY MUCH Appreciated!) read more

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I went to the office in City of Industry. I have been there a few times and each time I wait over 1-1/2 hours past my appointment time to be seen. They overbook appointments that causes patients to have to stand outside in the hallway because the waiting room is packed. The office walls are filthy and the floors need to be swept and mopped. If you go there take a look at the wall between the exam rooms and then look around at the filth. As for the care I assume its quality care but I have nothing to compare it to. If you have an option I would go somewhere else. read more

In my opinion, a disgusting office that felt like a third world country with dirty walls, chairs, and floors. The waiting room was so packed that people had to wait outside. Almost 30 people waiting. Had to wait almost 2 hours for my appointment. Then "doctor" (this time a female) came in wearing what looked to me like fuzzy slippers. read more

Dr.Ho Win, was very nice.. but we waited over 2 hours and 30 minutes to see the Doctor. The front desk were rude and very careless. The doctor should speak to the girls in the front. I won't be coming back. read more

Dr. Win is a great doctor who is always doing above and beyond for his patients! He is always willing to help and is focused on his patient's needs. Some of his nurses are good some of them are not. By "good" I'm talking about how they treat patients overall and their patience with patients. Some of them are a bit rude but they all know how to preform their tests and what not properly. We usually just ask for a certain nurse now so it's ok. However, their office staff need to check their attitude. There are some nice ones but some of them are just rude and snarky. You are in the healthcare industry please learn how to be patient with people. I'm still giving this place 5 stars because Dr. Win takes excellent care of his patients and at the end of the day we are willing to deal with the rude front desk if we get the treatment we need. read more

This is a Eye Doctor's Office And I Called To Schedule an Appointment To Have My Eyes Examined For My Diabetes The Girl on The Phone wasn't Very Nice... I Told Her I Had A Authorization Letter from My Insurance Provider She Said I Had to Send a Picture of The Letter I asked If I Could Give The Authorization Number She Said No She Needed the Photo Of My Authorization Letter.. I've Never Done That Before.. I Didn't Provide Her With Anything.. I Called My Insurance Provider after and Explained to Them What Happened They Took Care of it Right Away by Setting Me Up With A Different Eye Doctor... Never Going To Doctor Wins Office They Make a Simple Task a Hassle for Their Potential Clients.. I Do Not Recommend This Doctor One more Thing They only Have Morning Appointments... read more

I would have given five stars if it wasn't for the office experience. I went to doctor had great experience with him but my insurance company didn't pay the bill and I turned around and paid 200.00 and after issue with insurance company my insurance company paid them and advised me that I should call for my refund. I talked to them and now they're deducting from what they're supposed to refund me on instead of refund they took more than 80.00 dollars out of the 200.00 and didn't send me itemized statement on deducted amount. So disappointed that they did this. So because of bad office workers I won't be returning. read more

Dr Ho Win is a very good ophthalmologist. Very attentive, very passionate. Nurses are kind and caring. Front desk is not bad but there is room for improvement. The waiting room can be ridiculously crowded. I counted over 30 people at the same time. Granted some are companions of patients but still. People were standing outside. read more

My brother is a patient here every time we come we're treated kindly and with respect. Staff is exceptional and professional which reflects on the person managing the practice. I recommend this ophthalmologist. read more

There is a woman by the name of Jennifer at the front desk CLAIMING she is a manger. If that is true then this business does not know how to hire staff. She does not belong there or in the Arcadia environment. She is a horrible person. I went I. To make an appointment for my 80 yr old grandmother since I can never make one over the phone and she was very rude. Did not even greet us in the beginning and was looking down the whole time I am trying to speak to her. I was speaking to her so kindly as I know everyone has a bad day but she then used Profanity and under her breath she said I'm tiered of patient BS and F all of them. I was completely shocked as I have never experienced anything like this before. I told her that is not nice and how can she speak to patients that way she asked us to leave and refused service to us. My grandmother was in tears as we walked out and we are now looking for another dr office. When I spoke to a friend that also takes their mother there she told me that the same woman was very rude to her as well and never replies back. I feel very bad for the doctors at this place and they are loosing patients and their reputation over a person that does not belong there. Very disturbing experience. read more

Another two hour waiting this time! This place is always overbooking...... I don't think I should take my dad come again...... Maybe Public Safety department should visit this clinic....... Every time always more than 20 people on the waiting! Bad ! Good nice doctor with bad management office! It's really bad By the way my dad already passed away last year He is in heaven now never need to enjoying those stress read more

Peter Ho Win, MD - Dirty clinic..... Trash out over - Ophthalmologists Near Me - Arcadia, California

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I first came here a couple years ago after being referred from my general eye doctor. I was interested in getting Lasik eye surgery but during my yearly eye exam my general doctor noticed a small hole/tear in my right eye. In order to get Lasik I had to have this fixed so I scheduled with Win retina and after a couple of visits I had a very minor surgery which basically cauterized the hole to seal it so I could have a successful Lasik. Fast forward a couple of years now and everything is still great, I ended up doing my Lasik surgery a couple months after they cauterized the hole and I've been doing my routine exams with both my general eye doctor and with Win retina as well to make sure everything has been going well with my eye health. Sidenote, in most situations they dilate your pupils here, I included a photo of my eye for example, it makes your vision a bit blurry for a couple hours so I'd recommend you bring a driver but verify with them when making your appointment. I am very happy with my experience here and I would definitely recommend. read more

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Dr, Peter Win is a great doctor I go in once a month for a shot in my eye to keep the inflammation in the capillaries from becoming inflamed and then bleeding ultimately causing blindness. I am a diabetic and he keeps both of my eyes in check so I do not go blind. My sister was a diabetic also and became blind from the issues of diabetes. I also want to say the staff of assistance personal are outstanding they really care for there patients. I recently had a back fusion 1 1/2 months ago L1,L2 & L3 still in a lot of pain walking is very difficult. The staff was so concerned and helpful opening doors making sure I was okay giving me water and letting me know if I needed anything to just call them for they let me know that they were just outside the door. read more

Horrible place. Come and wait is the name of the game here. After waiting you only get on average 2.5 minutes with the doctor, who never seems to be listening any way. He is always ready to run off to another patient because they so overbook. They try to see as many people as possible not caring about wait time for anyone. Once we are done with this procedure, we are never coming back. read more

Doctor Win has been my doctor for 5 years. He is a wonderful doctor with great knowledge. I'm happy with the professional services the offer had provided us so many years. read more

I cannot speak highly enough of Dr. Peter Ho Win. He is truly the best in the Retinal field. For being a squeamish female, he is the only doctor I trust with my eye. I have to get a shot in my eyeball every month, but I do not even dread going to my appointment because Dr. Peter Win is so gentle and compassionate, that I never have to worry about feeling any pain or despair. I always feel safe and reassured that I am in caring hands. Any comments on the waiting room being packed out, is simply because there are 4 other doctors on the same floor who share the same waiting room. During my wait, they are still examining my eyes for photos, dilating, etc. and my wait is very reasonable. Dr. Win has a large following because of the demand for such an excellent doctor. And, in spite of being so busy, he still takes the time to talk to you. I love that he is not hurried with his patients but has a genuine concern to help and discuss your matters with you. I can see why he has an award hanging in his office for "Most Compassionate Doctor." He is truly an expert in the field and is a Doctor's Doctor. Don't go anywhere else! Thank you Dr. Peter Win! You're the Best! read more

The front desk was terribly organized. Just made a call, and was asked to hold on. Waited nearly 10 minutes, and someone hung up on me without saying a word. If they can't talk, they can easily get my cell phone to call me back. But obviously they messed up. The schedule is also very awkward. No visit during the weekend. If you are going to visit the doctor 2-4 times a month (that is my case), you will have to take days off from time to time if you are nit living close to Arcadia. Very frustrating. Didn't get a chance to know how good the doctor is though. So this review is not on him. read more

It is a fact that I can see today because of Dr. Win. Why do you think he is so busy? Bad doctors do not have full waiting rooms. He is one of the best Retina doctors in our area and all I can say to him is thank you for saving my eye sight. read more

I was recommend to see Dr. Win by a friend of mine. She had told me that Dr.Win was very thorough and nice. I was, however, warned that the wait can be horrendous, often around two hours. The first time I saw Dr. Win, I was really desperate to see an opthalmologist because I was in pain and I thought I had a foreign body in my eye. I told his receptionist about my problem and she was able to make an appointment for me for the same afternoon at their new Arcadia office on First Avenue. I was 30 minutes late for my appointment because of traffic and when I got to their clinic at 4:30 pm, the waiting room was empty. The front desk staff was very nice and I wait less than 20 minutes before I was taken to the examination room. Within 30 minutes, I was seen by Dr.Win. As I had expected, he was professional, thorough and friendly. He addressed my issue and gave me some good insight. His staff was very friendly and professional. The clinic is clean and new. As a physician myself, I felt that my particular experience was a very good one. I am reading a lot of complaints about the wait. Perhaps scheduling an appointment in the late afternoon may be result in a shorter wait. You can always ask the receptionist to schedule you at a time when the clinic is less busy. read more

Horrible patient service. They schedule more than a dozen people at same time and have no consideration for patients time. I am sitting in a waiting room where everyone around me is averaging a 2 hour wait and still have not been seen by doctor. read more

I have no problem with the doctor, but I do have big complaint about their service. Making appointment is meaningless, and even you made appointment, there are still 2 hours waiting time. They said they will call you to confirm the app., but I never got, I always have to call them first. When I made complaint to them, guess what they said? "Fine, you just come in, but there are around 3 hours waiting..... " Sounds like they really don't care, they have enough patients, they don't care lose some. They want people to go to other doctors, and that's what I will do!! read more

Dr. Win is extremely personable and professional. Dr. Win was very helpful in answering all my questions. The entire staffs were extremely friendly and caring. Highly recommended by a co-worker and I absolutely agree. Best choice I ever made in my entire life! read more

Busy place. Bad service. I was only told to pay a co-pay for the exam, four months later they bill me $314 with discount coming out to be 158. I called them asking why I still need to pay, they said because my insurance couldn't cover the deductible. First of all, I should of been informed of the cost beyond co-pay, not four months later. In addition to that, I was told I had retinal tear and I must get surgery right away. I was skeptical and got a 2nd opinion. The second specialist told me that I had weak retinal walls and I did not need surgery; doing so I might of stretched the wall causing another tear, which would lead to more surgery. That would of been a WIN-WIN for Mr. Win. If anyone wants to know the other specialists name just give me a message. This was my experience. Rule of thumb always get second opinions! OH and I got a $30 discount on top of the discount, I sound bitter about not getting the fee waived because that would not be fair to others that have the same experience. BUT just to make this clear I was never made aware that there was a fee to pay besides the CO-PAY. I dont hate Mr. Win, he was a nice guy that had a different opinion about my eyes, I mainly dislike the front office. read more