I want to warn everyone about the Verizon in Antioch, in front of Walmart…read more 1. It's not a Verizon at all. Which I feel like is really scammy on Verizon's part. It's a go wireless who is an authorized of Verizon. Also poor decision making on Verizon's part. So- my 70 yo mother went there ti get a new phone. ( thinking it was Verizon corporate) She gets home with a new 13 mini ($699) and a $330 bill for "accessories" An employee named Nicoy T went to the bank on her lol. Some of it she didn't need but it was obv just a sell- that's their job I can accept that. But $25 was a setup fee. Soooo yuck for business practices- but at this point I'm still just annoyed and intending on letting her keep all the unnecessary accessories. Then I get to the part of the bill that is $100 of screen protectors. We all know we need a screen protector( you can get them on Amazon super cheap btw and I drop my phone like 6/7 times a day, they've never failed me lol) So overcharging for one, since it's a cell phone store, I totally get. But to sell someone that obv doesn't know- 2 screen protectors is just unreal. One was a liquid screen protector and one was just the tempered glass you stick on. He of course opened and used both as they do for you, as a courtesy, when you get a new phone. If these things work and are worth $60/$40 then why would she need 2? And let's be honest- no one needs 2. So then I decided- nope- it's all going back!! Don't try to scam old ladies- it's not cool. SO YOU GUYS- today I go in there, nicely trying to return the stuff ( NICOY T of course wasn't there) They tell me they can't return either of the screen protectors( obv they've been used) ( to really nit pick- they weren't used by my mom, she didn't open them and put them on) But I just politely asked if there was any way to refund once- since we both knew 2 was overkill) Nope. Fine- I'm moving on. She got $100 credit for all the refunds. She was also told this was an even trade- $699 trade in for $699 phone. At the time they were running a promo and I was honestly surprised by the $699 trade in but hey‍ So Nikoy T told her a box would be coming in the mail to send in the trade in and credit her Verizon bill the $699 they were charging putting on it for the new phone. 3 weeks later- no box- so I asked him if he could also check on that. He digs around on her phone FOREVER and finally says- oh I see what happened. She was only getting the $699 if she upgraded to unlimited( she is old she doesn't use much data) I ask her- she wasn't told this. She legit said she has no idea what plan she even has and no one( NICOY T) mentioned anything about her plan at all. So I ask the guy today if I can still do that? I could. It's an extra $30/ month so I decide to wait- she doesn't use more than whatever her current data is- so $30/ month might not be the better option for a $699 trade in. I ask about the trade in value without the plan upgrade. $10. TEN. So I left, mom will have to decide which route to take. AT&T looks pretty good right now. Honestly I just want everyone to know- don't go to this place. They seem very scammy. Either go to the Verizon corporate ( there is one in Kenosha) or just go to ATT. I'm honestly considering switching back to ATT just because of this mess. Just seems all around poor practice. This is only the quick and dirty as well- I could go on. The employee who sat there for 50 and didn't help the person behind me or help me when the guy helping got a bloody nose and went in back for 20 min. And then didn't wash his hands and used his knuckle instead to finish up touching her phone. Covid lately? Just steer clear! I posted this on my social media and got hundreds of comments of people saying they had bad experiences too. And many more saying this review helped them decide not to go there so I hope this saves you too!

We went in for a new phone at the Verizon store in Antioch. . Was immediately greeted and helped by…read morea very nice girl named Lupe. She was very helpful and knowledgeable about all of your products and went out of her way to explain details about the Phones, accessories, etc. She is a wonderful assett to your company! She made our experience painless and enjoyable.

I had some issues with data and dropped calls. I stopped in at the store in Mukwonago. Molly…read morefound some areas I was paying for service I didn't need. She also upgraded my phone and changed the SIM card to help with dropped calls. She took her time. Explained what she was doing and was very personable. Great job molly

Bad management leads to bad customer satisfaction. This store has an owner that does not…read morecommunicate with his manager or employees and that makes them look very bad when the details of a promotion goes wrong. We were told we could get two new phones on black friday two weeks before the promotion. We stood in line and were the first two so we knew we were good for two phones until the manager came out and said it was one phone per plan. Not being happy with that announcement I challenged what we were told and the manager told me not to "ruin her mood". I asked her about my mood and she called the owner. NO PHONES FOR US so we left. If they cannot keep their promises, why go there? Go to a corporate store if you like US Cellular because they care about the customer unlike this store.

Located in the Pick 'n Save shopping plaza (next to Jimmy Johns), this location serves most of the…read moresouthern Lakes area. I went in here to cancel my Internet service from my old home to a new home. The staff was very welcoming and cordial. They arranged for a technician to come to the house within three days. I felt this was reasonable. I received three texts during the three days I waited, reminding me that a technician would be there on a time selected by myself. On Friday, I received a call that the technician was coming out on the time prescribed. The technician was very courteous and connected me within an hour and a half. They also, of course, sell phones and accessories, and you can also pay your bill right at the location. Excellent service. Highly recommend.

I spent hours dealing with tech support "help" through T-Mobile. They made things so much worse…read more I walked into the store and they had the issue sorted out within 15 minutes. Whether the cell service is all that complete (everyone has an opinion on the best provider) the people in the store were awesome

Melissa A is wonderful! She made our switch from our previous carrier painless and even went the…read moreextra mile to make corrections on our first months bill. Highly recommend her at this location!

It's okay, but BP needs to work on their data base. I thought the extra charge for a forever…read morebattery replacement on my car key fob was a good idea when I got it, but sometimes stores can tell, other times like at this one they can't seem to figure it out. They were friendly about it, but it was a little inconvenient.

Had batteries replaced in both iPhone and iPad. now they work like new…read more At a fair price. Good job!

Great service, very professional and fast turn around. My go to business…read more Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxxxxxxxxxxxcxxxxxxxxxxxccccxxcxxxxxxxxxxxx

What a great law firm. I can not say enough how helpful they are. Many hours of time and effort to…read morehelp me receive a favorable outcome. Very professional and willing to go the extra mile to help there clients.

Social Security Advocates staff and Dave Hudec have been my saving grace with my disability hearingread more

False advertising paid $350 1998…read morenever worn in box with sales receipt offer $200 tv add states more than you paid for it.. gold at high price now

I drove to Burlington .. I had a mans ring purchased many years ago for $350…read more. I was offered $200. the same ring was in the case .. on line it is worth over 1k ridiculous advertising