Been a loyal customer of Verizon for 15 years and this store made me want to switch carriers. I…read morebrought my husband over from US Cellular. It took us 3 hours to get our plan activated with no explanation as to why we were having problems switching my number from one Verizon plan to a new one. RJ was passive-aggressive and less than helpful. My husband sat on the phone with the service department for 2 hours trying to figure out the problem while RJ sat on his phone and washed the windows. When we were finally done on the phone and ready to proceed we had to wait on RJ because he was helping other people. To then "expedite the process" RJ started clicking through our contract and accepting the terms until I said, "If that's our contract shouldn't we do that??" He claimed we were getting the teacher discount and trade-in discounts. We were not told how to send our trade-ins, or how to activate the discount. We had to sit on the phone with billing for 2 hours getting it straight but unfortunately, due to RJ's lack of competency, we are still getting charged $120 more for our July bill than we said it would be. Reached out to the manager Nick and the district manager Amelia but took 6 days to hear back from one of them. No apology for this horrible process, how much time we've spent figuring this out or the complete lack of customer service by his employee. The worst Verizon service my family and I have experienced in 15 years.

I don't know if I have ever written a negative review. This store has been completely ineffective…read moreat handling a billing issue. In short, I paid for the device (trade-in your old phone/upgrade) in the store and they did not apply the discounts. I have been being billed for a phone (that I paid for in the store), 2 smart watches & an iPad (that were Free) on my monthly bill. I have both called and gone into the store multiple, multiple times where I am put off and told that a Manager 'Nick' (who is the individual who actually set up our plans incorrectly in the first place) or Holly, neither of which have returned my call ONCE. Now I am being told that too much time has transpired after months and months of communication. I feel like I am 'stuck' and have been taken for a ride by TCC Verizon. This cannot be that difficult to sort out. I would not utilize this store in a future purchase as they have been dishonest and ineffective.

Had a much more pleasant experience at this Verizon, at least the 2nd time we popped in. Of course…read moreon the first, we came an hour before close and were again directed by the staff member manning the front that we would not be seen today and to make an appointment for another day, can we come in during the day. We said no we work and left. It really depends on who you get upfront (aka how late they want to be there). We tried again another day probably around the same time and were put on the queue to be helped..it was still a wait, but at least we were not immediately turned away. Had a great sales representative (I wish I would have got his name) that was very transparent and honest in regards to the current promo, asking us why we wanted to upgrade and telling us that we should wait until Iphone 14 series comes out, because it would not be worth it for us at this time. I really appreciate that he was straight with us knowing this would hinder his commission. Only reason not a 5 is because of the first experience and being turned away.

pine lake was the absolute worst location and experience. I've been to two other locations as a…read moremanager on the account and this lady refused to help me and I even called before I came in. horrible customer service and disappointing a 6 year old nice! all over a gizmo watch that would have taken two seconds to activate. what a joke pretty sad as we have been customers for years also!

I am/was a customer for 7 years, and that just ended due to my EXTREMELY distasteful experience I…read morehad at this location. I Just went in hoping to get clarity or an explanation on why my bill jumped up 24 dollars this despite remaining the same in all of 2025. They had no answers to provide and in fact also wouldn't even give me the chance to explain why I thought there were financial inaccuracies regarding my bill before butting in and interrupting me on multiple occasions. They refused to listen and were more occupied having a power struggle with me, which is terrible customer service if you have no comprehension skills or patience to let the customer voice their issue. I never had the opportunity to fully explain my slight frustration without continuously being interrupted so I finally threw in the towel and ended terminated my account. If you ever need assistance at a verizon location, go to anyone in lincoln EXCEPT for the 27th and superior location. Hope this benefits someone, cheers

Customer for 6 years. I ask for an affordable phone. They said I can get you into this phone for a…read morecouple hundred... A special going on. I said great. Ok. Then I get a bill for $785.23!! Must pay in full. They set me up on an additional plan besides my original n didn't tell me. ??? Sneaky

I was noticing the low reviews for this location as I was looking for locations and hours to take…read morecare of some new phone business, decided to check out what others were saying, as I too have had "situations" w/them. My wife does most of the routine business of the household that involves paying bills so I had minimal encounters before... The first big issue was with my mother, first as a customer and then when she passed. Prior when she was living she had dementia, another sibling had taken her to Verizon, she had similar upselling and charges, for things she wasn't capable of using. I had to get involved there to get that reversed so all she had was a flip phone so she could make calls. Also got autopay going.... she couldn't remember to pay bills.... .That was a BIG mistake. Following her passing, multiple months trying to get the service and bills stopped. Even w/POA and Executor documentation, I could not get into her account to see status or do anything. They kept insisting on a PIN... Local store said there was much they couldn't do, online they wouldn't talk without a pin from her account. Even to the end, the store was saying I still had to pay some of her bills even for months after she had passed and couldn't use the service. My wife set up Verizon service for us some years ago, mostly because I was doing a lot of travel in remote areas of Idaho and Verizon served that area. Most recently, I was looking for a new phone. I went to this location twice... FIrst, to check out general options as my phone was starting to have problems. The guy very obviously was after a sale, but he at least gave me what I needed...He couldn't let me see account info or specific numbers because my wife opened the account so was account manager status, even though one of the phones on the plan was mine, payment by our joint account. But I understand why there is caution giving out account info and he got me what I needed... approximate likely cost/potential promotion options for me to replace my phone. A week or two later I came back with my wife.... to get me account manager status and to discuss together which phone to get as the phone really needs replacement.... Basically I asked exactly the same as the first guy prior to ensure those promotion offers were still accurate and I would know about what it would cost me..... but it turned out to be a nightmare. He kept trying to frame the conversation to his way of selling on features I might need, etc. He refused to give me comparative prices or whether the promotions were the same and if we were eligible. He said he would have to work up an individual quote. Back and forth, over and over, I did not know which individual one, it was between several partly based on price. He kept insisting I ID one phone to work up a quote. Finally, I was angry.... no yelling or profanity, but really tired of this guy and his refusal to give me basic comparative numbers... I told him I wanted quotes on this, this and this... three different phones. Period. He walked back into that locked employee place in the back.... Was gone about ten minutes... During that time my wife and I decided we did not want to do business with this guy. My wife suggested we tell the manager we wanted someone else, but I was done w/the place. I mentioned to another employee we were leaving....as we were walking out I saw him walking out that back room.

I was in the store to have a sim traded from one phone to another when the employee realized it was…read morealmost closing time. He left a customer to rush over and lock the door. I said my husband was just parking the car and would be right in. He wouldn't let him enter. I asked if I could just reach outside the door to get the phone from his hand. He refused to let me saying I could only exit and then couldn't reenter. I spend 1.5 hrs on the phone with 611 to do an esim installation for something that would have taken him minutes but he didn't want to stay one minute after closing time. DESPICABLE and just one of many reasons we are switching our phone carriers.

Definitely the best Verizon I've ever stepped foot in, and probably the best establishment in…read moregeneral. Myles and Hailey were super helpful and nice to talk to.

Do not go here. They are third party store. They really screwed up my plan. Went from ultimate to…read morebasic. Didn't get any money back to my trade in phone. THANK GOSH I went to a cooperate store and they helped me fix everything they changed. Dan the manager was kind, but they knew what they were doing and screwed me over.

BUSINESS OWNERS WARNING!!!! Avoid this store!!! False…read morepromises and ruined business credit rating!!!!! I am writing this to warn other business owners about the complete lack of integrity at this Vitra location.As a business account customer living in a close by yet rule area. I was initially assured that my signal would be fine. That was a lie within six days, I brought all the equipment back to this store Because the phone could not make calls out, and the Internet was completely unstable. Instead of processing the return Tanya Brown, (the business account manager) and Cory Bowles (the district manager) refused to take the devices in store. They promised they would mail me shipping labels because there was a glitch in the computer system. I did not receive those labels until the end of February 22nd 2026!!! Between December 11th 2025 and February 22nd 2026 I spent multiple days and countless HOURS on the phone. I have actually logged over 38 Hours of my personal time just on the phone that was Highly Stressful each and every time. Not to mention the over 17 Hours in store, and 3 Hours writing emails!!! trying, pleading, to get a resolution to this issue and the labels every time I was told, sir we will ship you the label multiple times I went in store to ask why do I not have the labels?by stalling, being promised I would receive the labels any day,They intentionally ran out Victra's 30 day policy window even though corporate has a 90 day policy window in which things can be done. Don't misunderstand, I'm not talking about return policy, this is the policy for being able to do things when any account has tried to return and cancel contracts ( Which I attempted to do on day 6) I have knowledge that the commission monies Tanya alone received from my business account was upwards of $800 -$1,200 Tanya and Cory repeatedly promised me this would be resolved that I would get a full refund of my $307 and that my business would not be reported negatively to Dun & Bradstreet and Experian business and Equifax business credit bureaus...they (Tanya & Cory)lied again, and our account has now been reported severely damaging our business credit, our business reputation, our relationships with other investors, this is absurd and unnecessary, and the worst business customer service I have ever been a part of or even heard of this was done, maliciously and purposely I have demanded through emails help so I am now reviewing and demanding an immediate escalation from upper management of full refund and written confirmation detailing exactly how this damage to our Credit will be deleted,forever removed, and how this will be resolved. Avoid Tanya Cory and Justin(sales rep)and this store at all cost!!!! Anthony Robb Vice President of DivineInvestmentsETC.Com

Our experience at Verizon was very good. There is certainly a wait (4) and getting a new phone…read moretakes time. The reason for my review is a particular representative, the store manager, Michael C. He was extremely knowledgable about in store, online and what could only be done corporately. He spoke to everyone who walked in the store. He told us about bundled accessory deals, pros and cons to phones, and was helpful to his coworker as he multitasked. While we were waiting, he showed my Husband features in his android watch. Michael was just extremely pleasant to work with. He has and showed us the new and cool flip phone too- very tempting. Commendable customer service.

Good survive and helps customer with care. Just be patient…read morewith them. I've had sever issues that they fixed

Find people who know what they're doing. such an inconvenience every time you need a new phoneread more

Make an appointment online before you visit. We went on a Thursday in the middle of the day and had…read moreto wait for 1.5 hours to talk to someone about adding a phone. The person we spoke with was unsure of themselves and it made us question if they knew what they were talking about... we ended up waiting for all that time just to leave with nothing. Total disappointment and a frustration waste of time. PS: They also need more chairs! Currently there are 3 for waiting customers and since waiting is INEVITABLE, there needs to be more seating.

Really amazing level of customer service. I watched other individuals assisted at the store during…read moremy time shopping then setting up the newly purchased phone, and Madison was the best in there. The level of service and care she gave was amazing, patient with the older not techy folks that arrived and also those of us that had extremely detailed questions on cameras in Android phones. I was impressed by her knowledge, communication and ability to look up answers when she didn't have all of them. Only downside is I felt not all the fees were disclosed when settling on a phone. It has been multiple years since my last phone purchase and after selecting a phone and being told the price, at checkout I was told about multiple other fees...new line service fees, data transfer fees etc, and that the trade in would be credited over 36 months. It over doubled the price of the phone I was purchasing when you look at the trade in value of my old phone. Very impressed by the location, never seemed too busy but also only 1-2 people working at once so you may have to wait if there is another customer being helped.

Absolutely terrible. We arrived at the store at 3 pm. When we tried the door there was a sign that…read moresaid "out for lunch". So we figured they must be understaffed, we'll come back later, no big deal and that we'd give them the benefit of the doubt. We waited in the car for and hour and a half, while at least 15 customers attempted to enter. We finally gave up and drove away at 4:30. Don't come here. Update: went back the next day and Victor was extremely helpful. There were many customers that entered the store and he was able to balance helping us while also attending to other customers.

From the owner: We don't just consider you a customer - we strive to treat you as our "guest" when you join us in…read moreany of our 1,000+ convenient locations. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Getting the best performance for this technology matters, and Verizon delivers.

I have not really been much of a fan of phone companies since I have had pretty bad experiences at…read moreother ones. We switched to verizon a few years ago and somehow going to verizon tonight is the only time I really remember! First, as you walk into the door, someone greets you and asks how they can help you. Once we said we had an appointment with Nico, the greeter immediately told Nico we were there and we didn't have to wait longer than 5 minutes to see him. I honestly think we only waited 2 minutes for him to actually meet us! Anyways, Nico is probably the most friendly and accommodating customer service representative at a phone place I have every encountered. He spent 30 minutes with us trying to switch phones and other random things we needed to do at verizon today. He did not seem rushed or anything! If I were to need my phone serviced or anything having to do with verizon again, I would definitely come to this location and see Nico!

Walked in to get off my parents phone plan. They told me a had to call a phone number and couldn't…read moredo it in person. No further info. Made me leave. No wonder the store is empty.