I like the internet. Able to stream youtube with no buffering, so no complaints there. Cable…read moreservice is awesome. DVR can hold a bunch of recorded shows. Price is reasonable. I've no problem with in this 1 year 8 months of service.

These frauds don't even deserve ONE star. Business internet is unreliable at any level of service,…read moretech support is slow, unresponsive, and incapable of telling the truth, customer service is a sham.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 302 North Main St. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Barre Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

I have been here many times as having moved to the NEK from DC I needed help with internet and TV…read moreservices. They set my my DISH service two years ago but I had no internet. They sell everything including surveillance security cameras. But what I love about them is that they are honest and don't just try to sell you stuff. Yesterday Shawn (spelling ?) came to set up my new TV I got at Costco. He was wonderful, patient and knowledgeable He was willing to explain everything and went overboard to check everything to make sure it all worked. I was very happy with this service and it was reasonably priced. Thank you.

From the owner: O'C Satellite, Inc, serving the Northeast Kingdom area since 1991. We pride ourselves in providing…read morethe best service and entertainment experience to our customers.

David was amazing! I had been on the phone with TWO Verizon "techs" perse for 2 hours for 2 days (a…read moretotal of 4 hours wasted),and they still didn't fix my problem. I ended up going into the store in Rutland, VT where DAVID knew exactly my issue & fixed it within 15 minutes. Samsung automatically updates my phone, and this update was flawed, as it wiped everything off my home screen (except the Google apps), and wouldn't let me move any of my apps back to my home screen. 4 hours of frustration, and it was fixed by a store tech in less than 15 minutes. Don't waste your precious time with Verizon phone techs because honestly, they are very nice & TRY to help, but didn't.

I want to thank Craig in Rutland for going above & beyond in helping me change my mobile carrier to…read moreVerizon. It was much more complicated than I anticipated but he's a great listener & gave me very clear instructions which I was able to follow independently. He says the team in Rutland has worked hard to give people great service because they personally know how stressful the experience can be. I also want to shout out to Verizon Rep David from Indiana whose patience made the subsequent customer service experience much easier for this low tech customer. Thank you.

If there wasn't an internet monopoly in my area I would not choose to be a Consolidated customer. I…read morehave had ONE good experience with them and the telephone support is generally very nice--and seem as helpful as they can be given their constraints--which is why I gave them 2 stars. Over the years we've frequently experienced troubleshooting and repairs taking 4 days or more. Most recent experience: internet went down SUNDAY night; called MONDAY and was put through to tech support (I am not the primary account holder and didn't have access to the account # or PIN, so providing the primary account holder's name, associated cell # and address got me past customer service). Based upon my feedback they needed to send somebody out--but NO NEED to come inside the home--and it would be complete by TUESDAY EVENING. There was a snowstorm that day and I got a voicemail informing me that they couldn't complete the service until close of business WEDNESDAY (perfectly understandable--glad they care about the safety of their employees). End of day Wednesday and internet was not fixed, had NOT received any telephone or email communication notifying of another delay, or reason for delay. THURSDAY, got a voicemail in the morning saying that everything external looked fine and they needed access to the home--and they were heading there NOW. Of course nobody was home because we HAD NO WAY OF KNOWING they were coming, so I called them back to let them know. Apparently if they can't enter the home on the first visit (again, we had no way of knowing that they would be coming, so of course we weren't home), they have to close the ticket and now we have to call tech support AGAIN--3 DAYS LATER and make another repair appointment. I called and this time I could NOT get through customer service to tech support b/c I didn't have the account # and PIN (even thought it wasn't a problem Monday). My partner who has that information has very few opportunities to make non-work calls during business hours, so as of right now I'm not sure when he will be able to get through and make ANOTHER repair appointment. I'm afraid that if we can't call before early afternoon they won't be able to send somebody until next week. That would make it a full week until they (hopefully) fix the problem. NOT ACCEPTABLE. And most of the problem is due to POLICIES that do not take the customer's needs into account. The employees always seem to do the best job that they are able. And employee reviews seem to show that they are treated pretty well. At least Consolidated is doing something right.

I called to report that my internet was out. The service rep was polite but I don't know where they…read morewere working from - possibly remotely from their home. The background noise and other people talking made it difficult to understand what they were saying, plus English was not their primary language. I did manage to get an appointment 2 weeks out, but in the meantime I did some playing around with my router and modem etc and fixed the problem myself.

Tech support is great, quicj and responsive; but their customer service is terrible…read more We've had BT TV, internet, and a landline for almost 10 years and have been satisfied with their reliability. Recently, we moved but couldn't reach customer service, and they didn't call us back to transfer our service to our new address. When we finally did talk to a person, she had no idea how we should go about it or what to do, and talked about putting us on a "tracker"? They need help. We have no choice but to switch back to Xfinity.

CUSTOMER SERVICE IS NONEXISTENT. I have called and submitted an online ticket, combined, probably…read moreover 20 times to no avail. The one time I received a call was from someone who was new/had just started the week he called; he was no help and said someone else would call me back, which never happened. No idea what is going on there, but they clearly hate business and making money.

for a company that has "communications" in its name, this company truly doesn't get it.... My…read moreinternet stopped working on a Wednesday evening. I got an "appointment" for thursday and no one showed up. They said they could come the following day, I got text messages stating the technician had arrived, but that wasn't true, then I was notified that the problem was resolved, I checked and that was also not true. I texted back (as instructed!) to notify the company that it wasn't fixed. No answer. I called the support line who stated that the issue was fixed, and that the technician had arrived. I had to strongly suggest that neither of those were true. THey had to create another "ticket" and said that someone would be out at the end of the following week, despite my attempts at escalating the situation. I got a lot of people apologizing and no action. Despite my requests to keep me informed, I checked my internet on Sunday night and it was fixed. No notification at all. And, to top it off, on Monday I got two text messages stating that the technician was arriving at my location! again not true. I have to contact the company again so I don't have to pay for the 5 days I didn't have service. They have big problems.

Just awful. Even trying to write this review while utilizing Consolidated's internet service is…read morealmost impossible. I can't imagine a worse monopoly exists on earth. Forced to use this spotty, slow service or nothing at all. Absolutely awful. Negative 5 stars, would not recommend.

Horrible Customer Service! The manager, or whatever she…read morecalls herself in their Colebrook Office, shouldn't be in that position. She has no customer service skills at all. She is rude and disrespectful. My husband went into the office at the end of April to cancel the internet and keep our phone she told him that we will loose our phone so, we kept the internet Then I went into the office the Friday before Memorial Day, to ask for a pin code to transfer our phone to a new company She said "I don't know what that is but I would assume its the last four digits of your phone number." So there were two obvious visits with intention of cancelling our service, so when we got our phone changed over to the new company on June 2nd My husband went back to cancel the account, she said well, we charge for the month because they need 15 days' notice before the first of the month. Since it was the 2nd, they kept our money. My husband got an attitude, and I received a rude email, just because he asked for a receipt to confirm that they had received the modem box we had sent. She has never once informed us about what the service agreement states regarding cancellation of service, as good customer service would have done. When I called the next day to speak to someone else in this company, she answered the phone very rudely and nastily When I asked for my money back, she hung up on me So I went to the office with the intent of getting this policy in writing, printed on paper She was on the phone with the "General Manager." Still, I was told there was no one else I could speak to She continued to be rude to me, this general manager didn't know the terms of service, and didn't have a direct line So I guess if you want to complain about the staff you don't have the opportunity to talk to anyone but her. In a business, you would be able to speak to the next in the chain of command. This company doesn't seem to care about legitimate complaints or concerns. Would I recommend this company to anyone? NO!

Not much good to say here. This review is for service in the…read moreColebook, NH area - I don't know how there service is in other areas. Both Fiber/Internet and Cable are down on a near daily basis. There is no channel guide - good luck trying to figure out what to watch! 60% (no exaggeration on that... 60% might be on the low end) of the channels are snowy, pixelated or do not come in at all. 50% of the channels are in French. Purchase a router through them and they refuse to give you the password (to your own purchased, not rented, router!!) Billing is very convoluted/sketchy and often erroneous. Most times calling the office, in Colebrook, there is no answer. I still have them but seriously considering going back to Satellite TV.

I have been a loyal customer of spectrum for almost 7 years now. My niece thought it would be ok to…read moretell me that her and her husband didn't want the phones anymore. So I'm on the hook for over $1200.00 I tried explaining to spectrum but they said it is my responsibility, and I get that, but you could do nothing for me? I find that very hard to believe. I would have even paid for half if they would have done something!!!

Spectrum internet is the worse internet available by far!! It goes out once a day at minimum. The…read moretech comes out and says the same thing every time. "I don't know what's going on"..... find any other service besides this sh!tty company! Starlink, Broadband, Verizon anyone else!