Complete misrepresentation of supposedly "free" upgrades. They convinced me to upgrade all of the…read morephones on our plan --- supposedly free but it cost me $200/month in a finance plan I neither wanted nor needed. Cost me $3500 to buy out the ridiculous plans. Never using these phony Verizon stores again. They may be convenient but they are unsupervised and unscrupulous. Stay Away !!!

Left store thinking what he said was true and found out my bill was much more. I am now with…read morexfinity.

Not to be relied on. Great sales pitch in the beginning, but follow-up support is non existent. I…read morehad to fix everything with Dish, Vonage and Xfinity myself.

Agape Media is a terrible company. They signed my parents up for Direct TV and charges $10 a month…read morefor a "Concierge" fee of some sort. The invoice says that it will never end. And sadly this is true. My parents went back to Xfinity over a year ago and he still sends email with an Agape Media Solutions Recurring Invoice $9.99 I have asked that they be no longer charged but it never ends. I do not believe he is actually collecting the $9.99 because I had them get new Credit Cards. Although I am not sure about this. My concern is that someday he will continue to add up this unpaid charge and try to put a lien on their property even though they have not been a customer for well over a year. I am close to going to the Attorney General to report Elder Fraud. I would stay away from this company or any company this Derek person is related to. Seems like he may have a criminal history regarding voter fraud after a Google Search.

Horrible customer service...everyone on the phone is very pleasant but continuously gives out…read moreincorrect information. I called 6 times and each time was given wrong information. Each time I called they called they would tell me what I wanted to hear but informed me that I would need to call back the next day for the resolution. I would back and be given different information. Spoke to a supervisor and their staff was notified of the changes in their policy's in Sept. 2025 ...no one I spoke to informed me of the changes. All this resulted in my tds email address that I have had for almost 30 years being deleted with no option to have it reinstated with no advance notice.

Absolute garbage internet. 3mb download on a good day. 1.2mb download at the moment. only…read moreinternet in area other than satellite internet. has been this way for the better part of 10 years, and no plans to upgrade the lines.

TDS is absolutely horrible. We were with them for over 15 years. Tried to upgrade service and the…read moretechnician never showed up, then they had the audacity to send us a bill for non-returned equipment when we never got new equipment. Each time I called I was given different reasons for the charges. Cancelled service at the end of a billing cycle. Just received another bill after 3 months for services AFTER WE DISCONNECTED. Customer service representatives have no idea what they are doing or how to treat a customer. Only other choice in town was Xfinity. Lots cheaper for faster internet service.

TDS is the worst service available. They make it impossible to pay online or even log in so you…read morekeep getting charged a fee of $3.95 every time you pay over the phone. I was on a paperless cycle but they only sent every other invoice so i constantly was paying $10 late fee on every bill i actually received. Then when you shut off your service you can't log in online and you can't pay over the phone, you go through this endless cycle of phone menu options that end with being hung up on so you keep getting late fees on your last invoice. Truly the worst customer service you can ever experience.

I booked with mega net to get Internet at my apartment. After waiting 3-4 weeks for an electrician…read moreto show up.. I decided to cancel it. I was told that if I returned the modem.. I would not be charged. I returned the modem and never thought anything of it. Until I find a collection account on my credit for 109$! I couldn't even figure out what it was. I called them and was told, oops that charge is wrong because you did return the modem.. but couldn't be told what the new charge would be. From my experience, I would caution and make sure to not give your social to this hole in the wall company. I am hoping the manager of this business reaches out to me to resolve this issue so I can delete my reviews.

I have had Meganet for 7-8 years as a Mail host for my company. I have always used Microsoft…read moreOutlook. I do like that you can log into your mail from any computer on their Megamail website. Not the easiest to use. My company recently got a new Website Host and Optimizer so we moved our mail over to an IMAP account. I immediatly started getting Junkmail right away. I never knew the Meganet filtered the Junk Mail and just never sent it to you. Mind you I never once had an issue with a person calling me wondering if I got their email. So even though Meganet deleted the Spam it was always done right. I might have got 2-3 junk mails a week. Now I 20 per a day. Although I am not with Meganet anymore I felt that I should write a review. Great job filtering my email for the past 7-8 years. Now I realized you saved me a bunch of time.

To start with we moved from one town to the following town and I wanted to keep dish. What a…read moremistake that was! They showed up at new house. The installer said we had to have 2 televisions on wireless. We have 4 tv's same as the other house. He didn't want to go under manufacturered home here. And they keep trying to sell you stuff while they're here as well. Well one week went by and they shut off our wireless joeys no notice. Had no idea what the problem was. Unfortunately, calling them does not help you're talking to someone from El Salvador. They said they shut off the wireless because we weren't supposed to have them. I really don't know the reason why. I have to tell you I will never deal with them again. It's too bad when you have a problem you have to talk to someone from another country. Still not resolved want us to pay for them to turn it back on for the wireless. Time to move on

Having all receivers shut down and restarted a number of times on all boxes for a my number of…read moredays. After 3 days of this I called dish. Not sure if the fix will work but not willing to provide a credit to our $150 a month bill unless it continues. Not happy and like many starting to switch over to streaming via the Internet.

Constant outages saved for Monday Mornings without failure. By far, BY FAR, the single worst…read moreexperience I've ever had with Internet services. The only thing that works is their bill collecting.

Spectrum has good prices, and I won't deny that. But I'm extremely disappointed with my experience…read moreso far. Before switching from my previous carrier, I called Spectrum with several questions because I wanted to be sure I was making the right decision. I don't know if the answers I received were just meant to convince me to switch, but they were not accurate. Maybe the agent was poorly trained, but the information she gave me was not correct. I had three lines with Verizon, all on 36‑month contracts. I originally purchased two Samsung S23 phones and one iPhone 14 through Verizon. Last year, I upgraded my own phone from the S23 to the S25, buying it directly from Samsung's website and financing it through Affirm. I explained all of this to the Spectrum agent and asked if this phone would also qualify for the buyout program. She told me yes--that all phones on the lines I transferred to Spectrum would be paid off, even if they were purchased outside Verizon. I understood that the buyout program was meant to attract new customers, so it made sense. I even told her that I still owed $240 on the S23, which still appears on my Verizon bill, and that I still have that phone with me. But for me, it would be more beneficial if the S25 were paid off, since that is the phone with the higher remaining balance. I made it very clear that I didn't want any surprises after switching. She reassured me that this situation was common and that there would be no problem. After switching to Spectrum, I submitted all the documents to the buyout financial group exactly as the agent instructed. To my surprise, they only approved the remaining balance for the phones originally purchased through Verizon--not the S25 I bought through Samsung. I called, explained everything, and asked them to review the recorded call, since every call begins with a message saying the conversation is recorded. I wasn't making anything up. They opened a ticket, escalated it to a manager, and after days of back‑and‑forth, the manager told me the best he could do was offer a $20 compensation for the mistake. I explained again that if I had been given the correct information, I could have chosen to activate the line with the S23 I still owe $240 on, using the buyout program properly. Now I have to pay that out of pocket. I repeated that I was misinformed by the Spectrum agent with a false promise. Even so, the manager insisted that $20 was the best he could offer. Terrible management. He could have done more. I'm sad and frustrated with this beginning at Spectrum.

***STAY AWAY FROM THE KEENE, NH AT&T STORE DUE TO THE EXTREME UNPROFESSIONAL CUSTOMER SERVICE FROM…read moreTHE STORE OWNER, PATRICK*** My unique journey with the Keene store began on Thursday December 18th, 2025. I was welcomed to the store by a customer representative by the name of Casey. I wanted to add my fiancé to my AT&T account and upgrade her phone as a Christmas gift. In order to upgrade my fiancée's phone Casey indicated that she would need to be present in the store in order to process a cancellation of her cell phone carriers service with a PIN number and other personal account information. In turn my fiancée and I showed up that Saturday December 20th and processed adding my fiancée to my account. As a Surgical Nurse I was able to add on a First Responder cell service to my AT&T account called FirstNet. This service would not only allow me to have unique cellular service during an emergency for first responders but it would provide a 25% discount on my bill. Casey was very helpful in assisting us in this matter and my fiancé and I left the store with not only a new phone but with the addition of better cell service that only AT&T has a government contract for. After setting up my FirstNet account, which was not easy to do, I found out that the FirstNet service did not work on my phone. I was on call for my hospital all weekend with an inability to receive or make calls. Thank God I had a phone in my call room for any emergency calls I had to respond to. When I had an opportunity to go into the Keene store which was on Friday December 26th I was referred to Patrick, the store owner. While Patrick was dealing with another customer he suggested I upgrade my iPhone 11's IOS as this would "take care of the issue 90-95% of the time" as indicated by Patrick. I returned home and downloaded the updated IOS hoping that the FirstNet service would work and I would finally be able to make anatereceive calls on my phone. No dice!! The upgrade did not resolve the issue. On my fourth visit to the Keene store I waited until I was briefly approached by Casey who even though he was with another customer was adamant in reassuring me that I will be helped shortly. After a short period of time Patrick came over to me to ask me if the IOS upgrade worked. I explained to him that it did not and Patrick instantly said my phone was not fit to have the FirstNet service due to a malfunction of the phone. I asked him if he could look at the phone and he said nothing could be done. There was zero attempt on Patrick's part to assist me by looking at my phone and only suggested that I have my phone looked at by Apple or upgrade my phone in order to have the FirstNet service. After Patrick was correcting me on how I said he suggested I upgrade my IOS to "it was a recommendation and not a suggestion" to not even looking at my phone I asked how much an upgraded phone would cost. Patrick said I could upgrade my phone to an iPhone 16 at the cost of an additional $12/month. After agreeing to this and enduring Patrick's customer skill of degrading and making the customer seem uninformed and stupid I agreed to the upgrade. Patrick went out to the back of the store and got a new phone and came back to me saying "it's going to take some time before we process your issue". After spending 10 mins or so with Patrick talking about my situation I would expect a closure moment to my frustrating situation considering my discontent in regards to my issue. Nope....Patrick quickly and rudely switched his attention to another customer who was being taken care of by another representative. After my disbelief over the fact I would need to wait longer to have my issue resolved after spending some time with Patrick in trying to resolve my issue I asked him why I needed to wait longer. He in turn responded: "I was dealing with an issue with this customer prior to you". This customer walked into the store 5 mins into my conversation with Patrick and was being helped out by another representative. Out of frustration I in turn responded: "Why am I now getting the f***ing run around"? Patrick, knowing he could help my situation by simply looking at my phone but was embarrassed that he did not know enough about his own cell carriers service, responded by saying: "You will not swear in my store. Go get some rest and come back tomorrow or I will call the police to have you removed". Stunned and sickened about how I was being treated I walked out saying I am done with AT&T and am going to cancel after being a customer for 20 PLUS years!!! I immediately went next door to Verizon, cancelled my AT&T service of twenty years and will receive Two new phones for free and pay literally 50% less a month than I did at AT&T. And the Verizon rep was able to help me properly activate my FirstNet service such that I can receive and make phone calls until I officially cancel with AT&T. AT&T- ALL TALK & NO TACT

If I could give negative stars I would! This manager "Patrick" who refused to give his last name,…read moreis a terrible manager! 6/20/25 went to AT&T at 3:45 ish to get clarification on billing when manager Patrick came over to "help" and when he said we had no trade in phones on our account we questioned how that was possible when both me and mom traded in our phones. Patrick said we don't have them and if we could prove what phones we traded in he could help us. We stated how are we supposed to be able to prove it when we don't have the phones anymore and he proceeded to get very sarcastic and condescending with my mom and I. As we were walking out the door he said he could help us find our phones after telling us he could not. Told us our behavior was being recorded to prove how rude we were being. I told him I hope someone watches the recording to see how condescending and unhelpful he was being towards my mom and I. This all happened at the Keene NH branch by Walmart off Winchester Street. Since Patrick told us, he had no record of us trading in our phones this branch basically mishandled the trade in of mine and my mother's cell phones. I had an apple 13 Pro Max phone and my mom had an 11 Pro Max phone therefore we never received our trade in value of over $1000 for our phones alone that they're claiming they never got.