Was having issues with a family members phone and Micha assisted us with phone, upgraded another…read morefamily members phone AND we ended up paying less for our monthly plan by the time we walked out the door! Ask for Micha.

I went in over a week ago and ordered a new iPhone. The staff on hand were friendly and answered…read moreall of my questions. When it came to delivery, they suggested I have it delivered to the store so they could give me my trade-in credit and set it up. The phone was signed and delivered yesterday. I went in today to pick it up and the staff person could not locate it and stated that it may be in the safe. The only person who could open the safe is the manager and he was not working today. I was told he might be able to get it today, but try tomorrow when they open at 10. This is not good customer service.

If I could give a negative 5 I would. Last Friday got a call from a citizen seems they found mine,…read moreand several other people's private information on the ground beside dumpster. Since then we have had to close my wife's checking account, dispute 3 credit cards that were opened up because they just threw away all the paperwork with her drivers license, social security number, address, phone numbers away without shredding them first.

DO NOT GO TO THIS STORE! If you are an AT&T customer, just call AT&T directly to add any lines,…read moreprocess upgrades, or make any editions to your plans. They are SCAMMERS and clearly get paid commission, so they mislead you and tell you anything and everything to make a sale knowing it's lies. This store needs to be shutdown immediately. They give AT&T a terrible reputation, when in reality they are authorized retailors and not really AT&T as a company. They only care about sales and commission and do not care about AT&T customers. They are TERRIBLE! DO NOT GO TO THIS STORE UNLESS YOU WANT TO BE LIED TO AND SCAMMED!

I came in today and had several things I needed help on with my new iPhone 13 Pro Max. I was met by…read moreDennis and we spent probably an hour together and I ended up buying about $100 worth of accessories and was treated so well and Dennis was so helpful. The company AT&T store in Johnson City doesn't offer such first class treatment one to one. Please, bring your business to the 2111 N Roan Street. You won't regret it. Five stars.

My daughter and I went to this store to upgrade her phone. The only good thing out of it was she…read moreended up with a phone and it was quick. I was told during the process that we were REQUIRED to add insurance to the phone. And also the Next Up Anytime was added to our current plan for her phone. I was not asked if I wanted this. I called AT&T and was told I did not have to purchase insurance as a requirement to upgrade her phone and I should have been asked if we wanted Next Up Anytime. I was also told the authorized dealer stores (like this one) have been doing this and they have to credit people's account. If you use this store (or any other authorized dealers), make sure they aren't adding insurance or other add-on's to your plan.

Horrible experience. Unwilling to sell phones and extremely rude. It's unimaginable why they…read morewon't sell phones outright under the guise of trying to keep customers on their network. They just lost one because they are rude.

Good-Store was clean…read more Bad-Customer service representative(Will) not wearing a mask during peak Covid. Customer service (Will) misrepresenting promotion resulting in an hour long call with AT&T corporate.

Ordered a new iphone that arrived dead. They won't replace it without having to pay a restocking…read morefee.

Liam working at this store could frankly give two craps, charging a restocking fee for a phone i…read morejust from them over the phone credit in person $50 about helping me was extremely rude and was basically at 6pm telling me they were about to close so there's that. By the way they close 8pm. He had checked out mentally after 20 years with this company it just gets worse - horrible service and worst employee 0 stars would've been a better choice - charging a restocking fee for a phone i just from them over the phone credit in person $50 -

This is the worst location. I sat and waiting for over an hour and no one even spoke to me other…read morethan saying hello when I walked in. There were 4 people ahead of me, and we all ended up walking out because we waiting for so long.

This Location is one of the most unprofessional businesses I have ever experienced. After being…read moreborderline harassed by an employee to swap carriers because he could "save us so much money". After agreeing to swap carriers they blatantly lied about promotions they were having guaranteeing it would give us the best deal in reality, they were going to cost us out the rear. We swapped over and traded in our phones which they were supposed to buy out. They stole our phones and did not give us a credit or paid for our phones. Our first bill rolls around and its $800 for a single month bill for 2 phones. After calling and trying to fix the issue we were given the run around and avoided by the store manager, we were able to catch her in store, and she hid in the back until she realized we weren't leaving and proceeded to tell us they were nothing they could do but they admitted and recognized the fraudulent charges on our account. After continuing to press the issue the employee who sold us the plan told us to "Suck it up and just pay it." this has been a 4 month process and we are nowhere close to resolving the issue and we are out over 1,000 dollars paying off the phones that this location stole from us. I'm writing this scathing review in hopes somebody reviews this before visiting this store. ATT in a whole minus a couple operators are completely full of it and instead of helping the issue they hung up on us. I would not recommend ATT as your phone carrier but I strongly urge you to visit ANY location other than this one. The staff is profoundly unprofessional and rude. I have exhausted all resources and patience to resolve this issue within ATT systems and will now seek legal action from here on.

They have been ok up till now. Today the connection has been going on and off constantly. I…read morecalled them up and the person that answered my call (sounded like a boy) acted like he could care less and hung up on me. I am looking into other companies for internet service. Very disappointed in you AT&T

Allison helped me with a new SIM card. Very quick service and Allison fixed my issue with the sim…read moreand answered any question I had.

Excellent customer service, knowledgeable and courteous staff. Highly recommend this store.read more

Poor service. Impatient sales lady. Had to walk out. I like AT&T, but I recommend you go to a…read moredifferent t store.

I came to Yelp specifically to write a review for this store and for Taylor, who gave me…read moreoutstanding service yesterday. I came in to talk about changing out my iPhone for an updated model, and he went out of his way to explain my options at length and help me make the best decision *for me* rather than for company profit or to meet a daily sales quota. It's so rare to encounter this kind of service nowadays. Taylor even anticipated needs I might have for an upcoming trip I mentioned offhandedly, so I came away with more info than I even expected. It made me feel good about sticking with AT&T for my cell service. Give this man a raise!

Went in to purchase a hotspot after the hurricane. Could not believe the bill when I saw it a…read moremonth later. My bad for not checking the price beforehand, but unbelievable what they think is an acceptable charge for one of these. I had bought one from Sprint several years ago, so figured it would be something comparable, but it turned out to cost FOUR times as much. Absolutely ridiculous for something that has limited utility and zero aesthetic value.

This is the worst AT&T STORE! and it's because of the manager Kira. She is the WORST! How is she in…read morecharge of anything let alone a corporate at&t store. I was in with my wife and son about 3 weeks ago and added 3 lines. The guy rep lied to me completely and added to my account with some kind of home protection tech and other things he never mentioned. They are liars! The are also unprofessional cussing, so loud, and the way they touch each other sexually is crazy. I was embarrassed for my 11 year old. When I asked to speak to the manager about what happened I was told she had a doctors appointment for a boot she's in that she's faking. Im guessing trying to get money from the company. It's like they hired scam artists to run that place. I'm so angry and now no one will help me and I am stuck paying a 500 plus dollar phone bill! Kira won't help or even take my calls.

From bottom to top the staff are incompetent. The manager doesn't care about her job. She pawns…read moreoff issues to the call department. She will disapear when needed. She speaks rudely to the customer and assumes all fault lies with the customer. Their service rep made a mistake in the store that cost us lots of money. they have zero accountability for errors they make. And they offer no hope in correcting the error. Please choose anybody but AT&T and this store!