Jaspreet, Suzy, and Magali were absolutely amazing during our stay! They went above and beyond to…read moremake my wife's birthday truly special and memorable. It was our first time visiting Austin, and we had no idea what to do or where to go. They took the time to provide us with maps and personally recommended some wonderful local restaurants and attractions to visit. Their hospitality, kindness, and local knowledge made such a difference in our experience. Kudos to the entire staff, especially the wonderful ladies at the front desk, for making our visit so enjoyable. We truly appreciate everything they did and look forward to staying here again!

Great experience! Magali was incredibly friendly, helpful, and welcoming. She made our stay even…read morebetter. Highly recommend!

WORST EXPERIENCE IN ALL MY YEARS! This place was BEYOND…read morefilthy and the staff rude,dismissive and unorganized. Our father had a serious stroke so my sister took an emergency trip to Austin, and I am joining her in a few days. I booked quickly through Booking. I called Embassy Suites Hilton, to let them know my sister would be arriving before me, as I had loose ends to tie up before traveling myself. The woman I spoke with at the front desk simply said l, "No she cannot check in as your guest, it has to be you. I explained we had an emergency and could I please speak to the manager. She directed me to a number that was disconnected. I promptly called back and explained their manager line was not working and she transferred me again to the same disconnected number. I called a third time and finally spoke to the manager Christian. Christian, who also had the personality of a bot, explained I needed to change the name on the reservation to her name for her to check in. This is exactly what I did. I continued to email the property twice and send text messages through their "text line" ( 7 times) asking questions and asking them to contact me if anything else was needed. I received ZERO communication back. Upon check in, they told my younger sister that she needed to pay$ $1,700 immediately to stay there under the reservation, even though I expressed that I would be paying. My younger sister did not have the money on her debit card and they rejected any digital information. She had already had 4 flight delays and did not arrive until after 12am. Juan, was working the front desk upon her arrival. Once my sister was denied stay at the property, she began to cry. She was simply frustrated and exhausted. I offered to pay everything over the phone, he just said to me, that is not our policy, followed by, " I just don't want to get fired. ". Then he went into the back room and left her at the front desk in tears , while he scrolled on his phone. She was literally yelling his name for him to come back to the phone to speak with me. I said to Juan that we respect their policies but we need to find a solution. We can't put my sister on the street at practically 1am at this point. I transferred money to her account so they would let her stay for the evening. The website says the booking price for a room was around $150 a night. Somehow she was charged $700 for two nights. Even though she arrived after midnight. Literally she is just sleeping in the room. After she checks in, the room is absolutely filthy. The furniture is stained the walls are dirty, she got into the bathtub and it was filthy! Soap scum everywhere and Pubic hair was floating on the surface. Please, do not stay at this property! The staff and condition of the rooms are deplorable! If I could give it zero stars, I would give it a negative zero. Save your money and book elsewhere.

Although it is beautiful when you walk in, that's about the only thing that's maintained well. The…read morerooms are rundown and falling apart... I paid way too much for the toilet to be leaking toilet water onto the floor. The room felt dirty and the staff at the front desk wasn't really inviting or friendly. It was also frustrating to have paid so much for a room and then still have to also pay for parking.

Sweet ass hotel where I attended a seminar/training from Rick Pino, it's an awesome place to have…read moresuch a seminar and we had a mixer/dinner at Bar Louie the day before. Just a very nice hotel overall man! Recommended for staying in, but if not the breakfast you can pay for and it's also an awesome venue for conferences!

Avoid if you want to SLEEP! When booking a hotel, especially an embassy suite, I do not check to…read moresee if they have a nightclub under my room. I do not think that is something as a traveler looking for quiet and rest from traveling I should have to look out for. This place played incredibly loud music that shook the entire 2nd floor of the building for hours. At one point, it seemed that every person on the 2nd floor was out of their room trying to figure out what to do because management was ZERO help. The attitude was like, " YOU, the guest, can pretty much just leave..... at 11 p.m. at night." This shack is unbelievable and doesn't deserve to be called a hotel. My family will never stay here again.

The hotel "doesn't " communicate through booking, there's someone else handling their message…read moresystem and apparently they have no idea who it is, So make sure to call and confirm that you're request is actually taken care of (they'll hang up the phone a few times before answering but just keep calling). Also, The elevator didn't work so we were forced to take a different room then what we booked... The room had long term spider webs, dirty carpets and smell was not the best, we requested more pillows for the pull out couch- and were told they don't have any... Cheap hotel, not if you're looking for a vacation to enjoy, more for work purposes!

This location has been remodeled well. The kitchenette decor is perfect in the room. Very clean and…read moremodern! The breakfast is amazing! My only complaint was little access to the pool being avaliable. I will stay at this sonesta. Do not confuse it with the older location down the street they are not the same day and night. This is the location you want to stay at!. I enjoyed the fruit flavored water in the lobby. It was refreshing! The lobby had fresh flowers and great hotel lobby scent! It was the small details for me!. The kitchen breakfast staff were nice and helpful as well as the front desk clerks!

I've never stayed here but I did have a drink at their bar and spent a bunch of time hanging out in…read moretheir outdoor area, which were both fantastic. The drink was maybe the best Negroni I've ever had. The outdoor area is beautiful with a ping pong table, large Jenga, bocce ball court, and a bunch of great seating. Definitely recommend checking it out for a chill afternoon/evening.

A rare update due to a starkly better experience. The commercial sales director was wonderful and…read morewas able to resolve a booking issue. So after previously having nothing but bad times here (loud construction noise, water going out in my room), I gave Four Seasons another shot. I'm leased to report that I can see what (some) of the fuss is actually about with these good reviews. From the bellman to the housekeeping to concierge, the hotel staff was wonderful. The room was clean, especially the shower which was spotless. The view was amazing from the 9th floor overlooking ladybird lake. The TV.... Did not work. Chalk it up to a mundane could happen anywhere issue I guess. There was also a minor communication gap about it, again, whatever. As a guy that likes bottled water in my hotel, I'm happy to report there was water everywhere. In fancy glass bottles, I think they gave me like 8 of them. Overall this is a really nice hotel, in an excellent location.

Despite not having my documents for an INE (you HAVE to have your parent's ORIGINAL birth…read morecertificate) I was still able to walk out with a passport. Staff were polite, professional, and kept the wait times manageable (still plan for a 3+ hour visit to be safe). Took a star off due to needing a 3rd party service to find an appointment for me but $20 at DNExpress is better than the $100's of dollars to travel to San AntoDallas, Houston, Presidio, or El Paso.

Es mi segunda vez en el consulado de México en Austin. Llegué con buena energía tomando en cuenta…read morelas experiencias que otros reportan. Tuve una muy buena experiencia con cada persona que me atendió. Creo aveces personas llegan con mala actitud a que los atiendan, y esa energía se trasmite a otros.

The fam and I checked in after a quick flight. The location was very convenient. We got free waters…read morewhich was pretty awesome. The whole hotel was clean and nice. The decor was cute and the room was not dirty what so ever. They also had free lemonade in the lobby one day. The hotel was pretty quiet expect for breakfast time. The only downside was the housekeeping never came. Maybe it was because we were on the fourteenth floor but this was pretty disappointing. Our room was a mess. Otherwise it was a lovely stay.

The views from the rooms are nice, not exactly jaw‑dropping, but pleasant enough. You're a short…read morewalk from the lake -- which is really a river, but Austin insists on calling it a lake -- and the location makes it easy to get around downtown. The rooftop pool is tiny, the kind of small where if a dozen people got in, it would turn into a human‑powered hot tub. Add in the summer heat roasting the roof deck and you start to understand what a lobster must feel like when it's getting steamed. If you're on the street‑facing side on a weekend, you get the bonus entertainment of watching the Waymo fleet navigate the chaos below. Check‑in, though, was rough. This was a business trip with reservations made months in advance, yet two of the four rooms weren't ready. We were told they'd be available in ten minutes. Then another ten. Then another ten. After five rounds of "just ten more minutes," the rooms finally materialized -- but only after asking a different employee who had just arrived. She immediately found a couple of ready rooms, while the original employee seemed fixated on two specific rooms and never bothered to check if anything else was available. His attempt at hospitality was offering free coffee... in the late afternoon... from the mezzanine... where the coffee had clearly been sitting since morning. Also, the heat index was over 100 degrees. Old, stale coffee in that weather? Seriously. The location is solid, the views are fine, and the rooftop is fun in theory, but the check‑in experience left a lot to be desired. Once you're past that hurdle, the stay is serviceable -- just don't expect the pool to cool you down or the coffee to revive you.

Great location and near a lot of options to eat at whether you want fast food choices, food trucks…read moreor restaurant style. Also next to Top Golf with only a few minutes walking distance from hotel. Digital check-in and check-out options were so convenient and allows access for using the elevators, room entry and access to all the hotel amenities w/out keeping up with/a physical card. You can opt for that as well or even do both. Breakfast is from 6 a.m.-9 a.m. and I can't say enough about this hotel having a fantastic set up. Made fresh with lots of options. The yogurt has options with fresh fruit (strawberries, blueberries and blackberries) along with all kinds of toppings. Waffles, Bagels, 4 different types of eggs, bacon strips, tater tots, muffins and so on. Hotel room was really nice (no pic this time-oopsies) A few issues in ours: One of the USB outlets wasn't charging my phone Husband said it looked like it was pushed in and managed to get it working Shower head pressure was intense and doesn't have where you can adjust the actual setting. Sometimes we ended up using a cup to avoid that beat down. Lol. T.v.'s were synching and once I mentioned this to the front desk they mentioned you have to point directly at bottom sensor because they are sensitive and will maneuver at same time. No big situations though. Plates and utensils provided, fridge/freezer, sink w/garbage disposal, microwave. Friendly and helpful staff. Would recommend this hotel.

This was my first time staying with them. I went for a work trip and I have to bring my dogs…read more Online I saw there was a minimum and weight limit for them. We were above weight and animal count. I called and they never hesitated. They went to management and let them know the situation. They accomodated and even put me on the 1st floor so it would be easier to take them out. They were so incredible through the entire process start to finish. I'll be giving them raving reviews on all platforms. I was never looked at wrong or questioned while there and I cannot thank them enough. I'll be staying with them any chance I get. My animals are well cared for and very very obedient. Some see the breed and freak but they didn't and of course my animals were all on their best behavior. So thankful for people like this that are practice and fair. Can it say enough amazing things. The breakfast was awesome and so were staff. Just all around incredible experience.