This is my favorite post office in the Kalamazoo area. The staff are very friendly (and always…read moresmiling), the line usually goes fast, and if there is an enormous line, as there was today, someone will come out with a portable counter to help people with easy orders (package drop-off, stamps). There are several handicap spots right in front (thank you!) - the shortest walk from the handicap parking to the door of any of our local post offices. I will drive out of my way to go here, and am pleased that we have such a nice, clean, friendly post office.

I just called 4 time and a recording told me I"d be transferred to the next available agent, then…read morethe recording said I was being transferred to the operator, but after 11 rings I got a busy signal. ALL FOUR TIMES. the purpose of my call was to find out where my mail was. I paid $600 to have PO collect my mail and send it priority each Wednesday delivered to me in Ft. Myers on Saturday. This happened a couple of times in Decemberand 2 Times in January. Mr. Musk should start here replacing folk with those who wish to work.

I do most of my mailing through the regular post office, and have historically only gone here to…read morereturn equipment to cable providers who typically have an agreement with UPS for returns of modems and things like that. But a coworker of mine needed some supplies in a hurry, and since the box was going to be fairly large and contain some fragile items, I figured UPS would be a better bet. There was a substantial line out the door when I arrived, but it probably only took 15 minutes for me to get up to the counter since they were very well staffed. While I was in line, I noticed that they really offer quite a lot of services I wasn't aware of, including document shredding and printing of posters and mailers. They even have greeting cards. They were also fundraising for Toys for Tots at the counter, and accepting donations for the cause, and I'm always a sucker for a business that supports good causes!

If I could leave ZERO stars I would. I just visited your location and I was very disappointed at…read morethe lack of customer service and rudeness I experienced. We were in the store today, Saturday 8/11/23, about 15 min before 3pm preparing our packages for return/and shipment. We were told the following excuses: "we have to clock out", "this is a busy location and "we can do a couple of your returns only, because "we have 4 hours of work in the back" "this is a franchise locally owned and we have to clock out at 3pm" the two reps Ignoring the fact that customers were in the store trying to check out, that needed taking care of completely, not just a couple of the packages. I felt rushed and like I didn't matter. I also noticed rudeness towards another customer completing a transaction right before us. Unacceptable. We left ASAP as we will never do business with a company that treats their customers this way. It wasn't even busy! Unbelievable. I'd recommend driving to a different location and avoid this one. Customer service is not their top priority.

Good and conveniently located downtown postal substation. If you get a postcard from the art…read moremuseum, and they do have some very artistic postcards since they are photographs of art they have on display, then this is the nearest post office to get stamps and mail them. Many of you have no idea what I'm talking about, so let me encourage you Millennials and i-Gen youngsters to learn about postcards, stamps, mailing, and friends. Postcards were a primitive precursor to Snapchat and Instagram. If you can learn to send postcards to your Boomer and Gen-X relatives, you will become their favorite. And you'll pleasantly surprise your friends and siblings with this retro form of communication and prepare yourself for voting. Stop into this branch where they will not be judgmental if you're learning how to buy stamps, everybody loves getting a postcard from a real person.

Very helpful and knowledgeable Thank you…read moreI no longer am too tech savvy and they all have gladly showed me how to negotiate the returns and the bar codes and how to find them easily! Great employees! Mike

This year all heck is breaking loose. This UPS store has alway given me good and professional…read moreservice. They have kept up the good service even in these hard times. The employees offer good advice and suggestions on packaging and shipping. I would highly recommend this place when shipping weather it is already boxed or not, they can pack it up for you. They also sell shipping supplies.

Ypsilanti Secretary of state office. Wonderful service with the help of Tonya. Professional,…read moreknowledgeable, courteous and helpful. Thank you

Was out of town and needed to renew my drivers license, had only certain times to go and after…read morewaiting in line was informed that you now needed a appointment. Asked when this went into effect and was told 4.5 years ago, i answered that covid was no longer, and the woman answered that that is their policy now, and told me that they could get me in later that week. Amazing that a tax payer service is now telling us when we can go visit, what if i did not have a computer!

I really appreciate and enjoy the staff at the Oakland Drive UPS Store!…read morePreet and Wolfgang are amazing individuals that exude Customer Service Excellence. This store ranks far above any other I have visited.

From the owner: The UPS Store #7915 in Kalamazoo offers expert packing, shipping, printing, document finishing, a…read moremailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

For 2 decades, it's been a long running joke with FedEx. Once my business was "closed" it wasn't…read more I needed that $300 shipment so bad that day. My friends business was also "closed" that's when we got in touch about FedEx in general. Those years were 2007-2013. Here I am bouncing with simple delivery for my mother. 3rd visit is today! On the second drive, 2 days ago, they were literally 2 miles away and drove back. Let's saw of 3rd times a charm. My grandmother's chair arrived a day later than scheduled. Just go on Reddit and see how awful this reputation is. I've never had issues with UPS or anyone else. Why is this such a hassle with FEDEX.

I have been waiting to pick up a package at this location for 20 minutes and no one has come out to…read moretalk to me. It's ridiculous. The customer service here is terrible. They told me to come pick my package up, I came right away and now no one is here to help.