DO NOT USE THE OUTSIDE BLUE BOX COLLECTION! My mail was stolen, my check was washed, and check was…read moredeposited to a fraudulent individual. The White Marsh Police Precinct stated that they get at least one complaint a day regarding stolen checks from mail at the following three locations: Perry Hall Post Office, Nottingham Post Office, and Rosedale/Golden Ring Post Office. The post office is doing NOTHING about it. No cameras installed. No warnings to the public. In fact, when I spoke to the Perry Hall Post Office, they said they had put a sign on the blue box for people not to use it but they do anyway so the sign was removed LOL. Sooo you are ok with people being defrauded out of thousands of dollars? I said why don't you lock up the box or remove it - mail person said we can't do that. But you can put a sign on it that says don't use it LOL. I heard it is an internal ring operating across these three post offices. You can't step on someone's property without a Ring camera catching you but the USPS can't install cameras to monitor the mail workers and blue boxes?

I may regret adding this location to Yelp as it is my favorite and I don't want the secret location…read moreto get out. Most people in my area forget that there is a better post office than the White Marsh location. My bf mails a lot of packages and I've recently been sending some to my sister overseas. Somehow my packages get to her much faster than when my parents mail from their post office (also in Maryland). The first time I went and was completely lost with figuring out how to mail something internationally, they were very patient and helpful. Even if there is a line (there rarely is when I go) it moves quickly. The ladies working the counter are nice and never seem overwhelmed even when some cranky customers who can't wait longer than 45 seconds get up to them. Added bonus, my favorite grocery store Aldi is in the same parking lot. There's also a cute coffee/pastry shop and Baskin Robbins.

We went to get paperwork for passport renewal. Went back the same day a few hours later, there was…read morea man was behind the counter. He said we needed an appt or to come between 9-11 am. I looked at my husband and said "I wonder why we weren't told that earlier?" He rudely replied because YOU didn't ask! Why are federal employees always so rude????

This is a really neat little historic post office on the outskirts of white Marsh. It's small, so…read moredon't expect the same amenities of some of the bigger places, but because of its location it didn't have the usual lunch time crunch i'm used to when I've tried to do a post office run at noon. The staff was really polite, and was even politely chatting with customers. 4 Stars mostly because I love that these older places are kept up and running. The massive post offices that are popping up more and more just tend to get mobbed.

On 4/3/26 I was scheduled for a passport renewal for a lost passport and was not greeted or even…read morespoken to. Nobody checked me in or assisted me. The woman behind the counter are unprofessional and rude. Comments being made about "Why is she even here, did she even book an appointment. we are closed?" completely unbelievably unnecessary. When I've waited in line for 15 mins over the actual appointment time. When asked to speak to a manager she mentioned that I was mad about the Incorrect Photo that she told me to get from CVS. Not knowingly being aware of the fact that I've been unsatisfied from the level of introduction from the very start. Nobody greeted me said Hi or even asked what bought me in. But when other customers came in to get their passport serviced. The employees seemly shown favoritism and or excitement to service. Sad to see how poor we treat each other. These young ladies should understand professionalism, etiquette, and integrity to all customers who come to this post office. I will intentionally revist this location for the exact same service and expect better service. Update: Please go to Towson Public Library, for your passport needs. Thanks to Mellisa they will take care of you. Very professional and friendly, speak to you the moment you arrive. They even take passport photos. Ask for Melissa. They are very competent respectable and professional and will educate you on the prices.

Ugh. My wife set up…read morean appointment for passports on a Saturday. Showed up at our scheduled time and we were informed no one was available to do passports on Saturdays at this location. Why allow us to schedule an appointment if no one is available? The employees were helpful, suggesting two other post offices that could help us on a Saturday and calling one of them to ensure someone was available.

This post office is GREAT! The staff who works there are kind and thoughtful plus they help…read morecustomers too I truly appreciate their efforts and professional manner I have nothing but good things to say about this wonderful post office I'm a truly happy customer ...

Hours said they open at 0900 on Saturday, it's currently 0921 and a line of about 20 people waiting…read moreoutside. Not a worker in sight. Couldn't get them on the phone to try to redeliver my mail, so I had to come In person. Embarrassing service for a system that we have to use.

This location is always professional and actually has majority of staff being friendly and helpful…read morewithout attitude. The Essex location is complete opposite. I just had to send a package to my daughter out of state and this location made the transaction so quick and easy with a very friendly lady assisting us. We had pre-weighed our package & printed a label (but didn't attach in case they got different weight). Ironically weight came up the same & we placed our label, paid & were off too next destination. Easy Peasy!! Plenty of handicap parking & ramp to enter. Plenty of friendly helpful staff. I definitely recommend this post office!

Ghetto , rude , no home training or customer service, the manager sounds like she's straight out of…read moremiddle school . I've made a complaint and while talking she's interrupt me not hearing what I was saying. Ive then stated the issue then she understood, if she would have just listened from beginning,They hire anyone and surprised no one met them outside yet

This office's mail carriers, while polite, are unreliable at best. Instead of indicating that,…read moremaybe, just maybe, they didn't have enough time to get to your house to deliver a package - they just never show up, never leave any notice, and then indicate in the system that they attempted delivery. The problem is, this is Parkville. People here have security cameras on their homes. So, we know if you showed up or not... especially when we've been home all day. I realize that people sometimes can't finish all their work in one day, but at least be honest about it, folks!

I reported a replacement carrier on Thursday November 6, 2025. (Shown in photos.) she threatened me…read morewith physical violence and cussed at me all because I asked her not to park on the corner in the middle of the street. As my son's school bus couldn't get down the street. This is also after she nearly hit the pole on the corner and road up on the curb as well because she was on the phone talking. Followed by refusing to deliver mail for the entire block that day. The route was never finished so no one including me got mail 11/6. After which she sped off down the block once I told her that if she didn't stop yelling, cussing and threatening me I have to call the cops. Today November 7, 2025 someone from this local office called me and told me it was my word against hers and refused to identify themselves. When I asked what their name was, and told them I have all of this on video. They told me it wasn't necessary so they wouldn't watch it and hung up on me. Never once was it mentioned that my service be interrupted. Only for me to come home after work today to a note saying my mail service was suspended. This is clearly retaliation for me filing a complaint. Mind you my family has owed this home for 20 years. Heather is an excellent mail carrier and we had never had any issues in all the years we have been here. I don't know the name of the person who threatened me and was filing in for her but I haven't gotten mail for two days. And I'm not sure why this be allowed by management after I had to file a complaint and call the police for my own safety. I can't believe that they suspend my service and withhold my mail from being delivered. This is outrageous and I would like to be contacted by someone who can fix this. It's literally hard to believe this is happening but after reading these reviews I see I'm not alone.

I use this post office all the time. Highly recommend. Staff are friendly and very helpful.read more

Got there after 9am on a Monday (not a public holiday) and no one was there. Came back around 930am…read moreagain to try my luck but still no one was there and the door was locked. What is happening? There were other customers who were waiting around.

I have lost 3-4 pieces of mail since they closed the Glen arm office. They also are not very…read morefriendly when you go into the office to send something. I also have had to ask that they remember to close the mailbox door , which is not difficult , but it is still left open. I understand that once in awhile something gets displaced but I feel like they don't care but I'm sure if it was their package or mail they would feel the same . I also continue to get the wrong address mail , it comes here but it's for Manor Rd., the and number of house are different. maybe they hire people who can't read or have a eyesight problem.I have reported the problem and called about the missing mail , but no response!

I wouldn't have known this place existed if I didn't google it. This place is in the cut near a…read morestorage facility. I just dropped off a package but this location is fine. There is parking and they have a box where you can drop off packages if your package is prepaid. There's a lot of space here and it's clean.

Here's another package this afternoon I found on my curb so OBVIOUSLY my last complaint just went…read morein one ear and out the other but they can't use covid or the economy as an excuse because it's outright disrespectful to sit packages on the side of the road so that EXCUSE IS COMPLETELY OUT THE DOOR !