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    4 months ago

    Helpful 2
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    2 months ago

    Helpful 0
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    2 years ago

    Terrible, i received an email saying pkg.was delivereed it was not.Where is my pkg. ?

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    Hopewell Post Office

    Hopewell Post Office

    1.4(13 reviews)
    5.6 mi

    4/22/26 @ 3:25 pm: It's unfortunate that I have to change my review. I stopped by to get a receipt…read morefor a package I was mailing. When I got inside, there was one person in front of me at the desk. There was one person working the desk while all the others were in the back watching inappropriate videos out loud, cursing, and laughing at the videos. After 20 minutes of waiting, the line was wrapped out the door. The first lady was trying to reopen a closed P.O. Box that belonged to someone else (Steve who lives in WV). Another lady was called to the front to take over & the customer asked if she could come back tomorrow with Steve on FaceTime to show his ID & mortgage to have his P.O. Box reopened. The post office lady said, "we aren't supposed to do that", but she didn't specifically say she wouldn't do that. She let that customer leave thinking she could do that the next day without being 100% clear that she couldn't. When I got my turn, I had a horrible attitude. I just wanted my receipt so that I could leave. I got it and left with the line even longer. This office is horribly unprofessional & I see why their rating is so low. I plan to complain to USPS directly with the information about that P.O. Box issue because it is unethical & no one else is able to open/reopen a P.O. Box via FaceTime. So, don't pick and choose to do so when it's convenient. These people need customer service and ethics training ASAP!

    I wish that I could submit no star or negative stars. Once again the Hopewell, VA post office…read morecontinues to amaze me with their inability of good customer service and the untimely mail deliveries. Today's driver delivered the mail and not the package to our address. Instead the driver discovered the mistake and sped down our road like his truck was on fire. My complaint deals with the driver's rate of speed in a residential neighborhood while children are outside playing and riding bikes. It is an unsafe and disrespectful act.

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    Hopewell Post Office
    Hopewell Post Office
    Hopewell Post Office

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    US Post Office

    US Post Office

    3.0(16 reviews)
    11.9 mi

    During our visit to the post office today, we observed an interaction that raised some serious…read moreconcerns. Andy, a staff member, was yelling, discourteous, and unprofessional towards a customer. Unbeknownst to him, a USPS mediator was in line behind the lady and intervened without de-escalation in Andy's rude behavior. It is disheartening to witness anyone being treated poorly. I want to express my appreciation for the other patrons in the post office who voiced their support for the woman and her young daughters. Andy's behavior was unacceptable. I gave the full video of the interaction to the lady who was being criticized. Post Office: Address: 6400 Iron Bridge Road, North Chesterfield, VA 23234

    Chester post office . Well I think they are trying to improve. I have been in and been treated…read morepoorly by the clerk (a man) and then I've been in and had great customer service. This time it was 9:00 am and no one was in line ... wow that's a first. The clerk was friendly and welcoming. I complimented her on how well stocked the front was. Neat and organized. She expressed how she does this every morning she works. All your postal needs were there. Different size packing boxes and envelopes, cards, priority mail flat rate boxes and envelopes. A variety of stamps for all of us who still Send Mail. Yes I grabbed some. I was a happy customer when I left. Thank you Chester Post Office for all your hard work at delivering our mail.

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    US Post Office
    US Post Office - Front of the building

    Front of the building

    US Post Office

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    Usps - postoffices - Updated May 2026

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