The employees here are always incredibly friendly and helpful but if you need to mail or pick up a…read morepackage on a Saturday, get here early because they don't stay open until 1:00pm as their hours clearly state. They close whenever apparently. When I showed up three other people came to mail items and the doors were locked, lights out at 12:20. Why not just change the posted hours?

My bf and I dropped off our package on January 22nd and have not received it. It hasn't even been…read moreshipped, tracking states it is just there at the office. I called today and was told there's nothing we can do but wait. Very helpful. I do not recommend this location at all because they do not get anything done. Send our package!! For the amount of money that was spent to even send this is ridiculous. We deserve better customer service than this.

Great customer service, and moved that line like flood was coming - quick and safe. I love it other…read morepost office need to to take lessons. Plus they only had two teller - they make the banks look bad.

Employees at this location are friendly and competent. Hardly ever a long line but when there is,…read morethey move the customers in and out quickly.

While the FEW employees at this location are fairly helpful, the location is incredibly…read moreunderstaffed for the city it is servicing. Also, as with most USPS locations, the facility is beyond outdated. Also, I witnessed employees physically reaching over the counter and selecting the Top rating when the screen is prompted to customers. Even after being refused a refund, I asked to speak with the lead employee, and that never happened. Avoid this specific location at ALL costs, as it is a trash location, and blatantly robbed me.

Had appointment scheduled for Saturday morning. There was a worn sign posted that walk-ins and…read morepassport appointments had been cancelled for the day. Truth -- they do not support Saturday appointments at this location! We had signed up for email and text updates for this appointment, and received NEITHER! Sign COULD have stated that Saturday appointments were not supported, but did not. As we were in the process of scheduling for another Saturday, which the site allows, and yet the facility does NOT. Glad we waited around to inquire about the details. Huge waste of time (as you need to schedule 4 weeks in advance) and energy. Very poor communication skills.

Simply put: I mailed a package with no issues. A smiling face assisted me…read more I would note my GPS took me to the employee entrance. The actual entrance on from the Boulevard.

Friendly and fast, especially during the holiday season...read more

4/22/26 @ 3:25 pm: It's unfortunate that I have to change my review. I stopped by to get a receipt…read morefor a package I was mailing. When I got inside, there was one person in front of me at the desk. There was one person working the desk while all the others were in the back watching inappropriate videos out loud, cursing, and laughing at the videos. After 20 minutes of waiting, the line was wrapped out the door. The first lady was trying to reopen a closed P.O. Box that belonged to someone else (Steve who lives in WV). Another lady was called to the front to take over & the customer asked if she could come back tomorrow with Steve on FaceTime to show his ID & mortgage to have his P.O. Box reopened. The post office lady said, "we aren't supposed to do that", but she didn't specifically say she wouldn't do that. She let that customer leave thinking she could do that the next day without being 100% clear that she couldn't. When I got my turn, I had a horrible attitude. I just wanted my receipt so that I could leave. I got it and left with the line even longer. This office is horribly unprofessional & I see why their rating is so low. I plan to complain to USPS directly with the information about that P.O. Box issue because it is unethical & no one else is able to open/reopen a P.O. Box via FaceTime. So, don't pick and choose to do so when it's convenient. These people need customer service and ethics training ASAP!

I wish that I could submit no star or negative stars. Once again the Hopewell, VA post office…read morecontinues to amaze me with their inability of good customer service and the untimely mail deliveries. Today's driver delivered the mail and not the package to our address. Instead the driver discovered the mistake and sped down our road like his truck was on fire. My complaint deals with the driver's rate of speed in a residential neighborhood while children are outside playing and riding bikes. It is an unsafe and disrespectful act.

During our visit to the post office today, we observed an interaction that raised some serious…read moreconcerns. Andy, a staff member, was yelling, discourteous, and unprofessional towards a customer. Unbeknownst to him, a USPS mediator was in line behind the lady and intervened without de-escalation in Andy's rude behavior. It is disheartening to witness anyone being treated poorly. I want to express my appreciation for the other patrons in the post office who voiced their support for the woman and her young daughters. Andy's behavior was unacceptable. I gave the full video of the interaction to the lady who was being criticized. Post Office: Address: 6400 Iron Bridge Road, North Chesterfield, VA 23234

Chester post office . Well I think they are trying to improve. I have been in and been treated…read morepoorly by the clerk (a man) and then I've been in and had great customer service. This time it was 9:00 am and no one was in line ... wow that's a first. The clerk was friendly and welcoming. I complimented her on how well stocked the front was. Neat and organized. She expressed how she does this every morning she works. All your postal needs were there. Different size packing boxes and envelopes, cards, priority mail flat rate boxes and envelopes. A variety of stamps for all of us who still Send Mail. Yes I grabbed some. I was a happy customer when I left. Thank you Chester Post Office for all your hard work at delivering our mail.

There's no disputing it, this rural post office in Disputanta needs improvement! The tiny brick…read morebuilding which looks like a Monopoly piece, serves the local community, but not very efficiently. They close their doors from 12-1 pm for lunch, presumably because they don't have enough employees to stagger their lunch hours. That's a new twist. They have limited services, no passport service and minimal supplies. One daily pickup at 5pm M-F, and 10:30am on Saturday. Hours are 8:30-5:00 with the one hour closure midday. The lobby stays open 24 hours a day. I'm sure it's not thrilling working at a P.O., but in order for this government business to get better, they really need to push the envelope!

I love how this post office actually stays open the full duration of their listed hours. They're…read morealways informative and helpful with services. There's never a long line or wait.

Great post office. Really good service. Convenient area and…read moreeasy to get in and out. Would recommend.

Very friendly and helpful staff. Line moved very quickly. Location is goon. Plenty of parking.read more

Put an intercept on a package and they ignored it so my mother's scammer won and my mom now is left…read morewithout money fight her cancer without hope

I like that they've worked out the process for returning Amazon packages at UPS Stores. It is quick…read moreand speedy and efficient. And if you've done it right, you'll have your credit immediately. Today's visit was fast. I handed over the package, they scanned it and handed me a receipt. Super easy and service with a smile. [Review 18089 overall - 1370 in Virginia - 1611 of 2022.]

Returned an Amazon pkg and the scanning machine is A-MAZ-ING. Had to go back 2 days later to…read morerepeat the process and the gentleman using the machine said "Mam, I'm gonna be awhile" (he had a lot). I looked over at the gal working behind the counter thinking maybe she'd get up off her butt and take care of business, but she just looked at me. After waiting a CONSIDERABLE amount of time she finally spoke and said "You need a receipt?" Probably should have gotten one but I'd already been there long enough and there was already someone waiting behind me, so I said "No". She nodded towards the counter and said "Leave it there." Hope she enjoys my return 'cause she could certainly help herself to it since I have nothing to show for it. My humble opinion is - customer service lacking.....a machine can't make up for that!