The employees here are always incredibly friendly and helpful but if you need to mail or pick up a…read morepackage on a Saturday, get here early because they don't stay open until 1:00pm as their hours clearly state. They close whenever apparently. When I showed up three other people came to mail items and the doors were locked, lights out at 12:20. Why not just change the posted hours?

My bf and I dropped off our package on January 22nd and have not received it. It hasn't even been…read moreshipped, tracking states it is just there at the office. I called today and was told there's nothing we can do but wait. Very helpful. I do not recommend this location at all because they do not get anything done. Send our package!! For the amount of money that was spent to even send this is ridiculous. We deserve better customer service than this.

Great customer service, and moved that line like flood was coming - quick and safe. I love it other…read morepost office need to to take lessons. Plus they only had two teller - they make the banks look bad.

Employees at this location are friendly and competent. Hardly ever a long line but when there is,…read morethey move the customers in and out quickly.

Simply put: I mailed a package with no issues. A smiling face assisted me…read more I would note my GPS took me to the employee entrance. The actual entrance on from the Boulevard.

Friendly and fast, especially during the holiday season...read more

While the FEW employees at this location are fairly helpful, the location is incredibly…read moreunderstaffed for the city it is servicing. Also, as with most USPS locations, the facility is beyond outdated. Also, I witnessed employees physically reaching over the counter and selecting the Top rating when the screen is prompted to customers. Even after being refused a refund, I asked to speak with the lead employee, and that never happened. Avoid this specific location at ALL costs, as it is a trash location, and blatantly robbed me.

Had appointment scheduled for Saturday morning. There was a worn sign posted that walk-ins and…read morepassport appointments had been cancelled for the day. Truth -- they do not support Saturday appointments at this location! We had signed up for email and text updates for this appointment, and received NEITHER! Sign COULD have stated that Saturday appointments were not supported, but did not. As we were in the process of scheduling for another Saturday, which the site allows, and yet the facility does NOT. Glad we waited around to inquire about the details. Huge waste of time (as you need to schedule 4 weeks in advance) and energy. Very poor communication skills.

4/22/26 @ 3:25 pm: It's unfortunate that I have to change my review. I stopped by to get a receipt…read morefor a package I was mailing. When I got inside, there was one person in front of me at the desk. There was one person working the desk while all the others were in the back watching inappropriate videos out loud, cursing, and laughing at the videos. After 20 minutes of waiting, the line was wrapped out the door. The first lady was trying to reopen a closed P.O. Box that belonged to someone else (Steve who lives in WV). Another lady was called to the front to take over & the customer asked if she could come back tomorrow with Steve on FaceTime to show his ID & mortgage to have his P.O. Box reopened. The post office lady said, "we aren't supposed to do that", but she didn't specifically say she wouldn't do that. She let that customer leave thinking she could do that the next day without being 100% clear that she couldn't. When I got my turn, I had a horrible attitude. I just wanted my receipt so that I could leave. I got it and left with the line even longer. This office is horribly unprofessional & I see why their rating is so low. I plan to complain to USPS directly with the information about that P.O. Box issue because it is unethical & no one else is able to open/reopen a P.O. Box via FaceTime. So, don't pick and choose to do so when it's convenient. These people need customer service and ethics training ASAP!

I wish that I could submit no star or negative stars. Once again the Hopewell, VA post office…read morecontinues to amaze me with their inability of good customer service and the untimely mail deliveries. Today's driver delivered the mail and not the package to our address. Instead the driver discovered the mistake and sped down our road like his truck was on fire. My complaint deals with the driver's rate of speed in a residential neighborhood while children are outside playing and riding bikes. It is an unsafe and disrespectful act.

I had to mail something with tracking but was unsure how to do that at the lowest cost possible…read more The woman working the counter was just so nice. She explained what I needed to do and got me squared away. In fact, she was incredibly nice to everyone and appeared to just like helping people. I dreaded having to mail the package out but she made it a pleasant experience.

This post office is the worst I have ever seen first they skip days on mail then Lord be hold you…read morehave a package to be delivered to you when they put the mail in the box they don't give you the package in plus the workers are lieing for one another I hope to God someone better than this s will run the post office better or they need to close it down this is ridiculous how stupid people can really be believe me I think the person who brought my mail is trying to keep my package for there self

Going to the post office has always been simple. Buying post stamps and shipping off items have…read morebeen my go-to at this location. For this visit, we needed to get a collection of stamps. Sophia usually handled that arena by mostly ordering online, but we were running short so I was given the task to pick some up. It was right after I got off work so I stopped by on the way home. Foot traffic was very minimal which resulted in no wait at all. I actually stood in line for no longer than 15 seconds. As stated earlier, it was for buying a book of stamps. To my surprise, the cost for the book was over $14. Back when I used to ship items off by mail, stamps cost under $10. It's crazy to see the prices go up each year. Unfortunately, we have to accept the changes and move on. Besides the price increase, the transaction went smooth as usual. I know this location will always come in handy for yours truly. Till next time :)

Staff was very helpful. All items for flat rate shipping were in stock including 10 boxes of the…read morelarge flat rate shipping boxes I needed. Large selection of gift cards is convenient for people sending out mail and wanting to throw in a few dollars. The facility was clean and hand sanitizer available upon entrance.

Although this small post office is in a trailer, the postal clerk, Art, was as nice as can be,…read morehence the 4 stars! He was so helpful and personable! Inside is nice and tidy. Cute display of local school kids coloring a post office scene! Yes, not all heroes wear capes is their motto! The bulletin board had local news, happenings, events, business cards and the like. Post office boxes available and one mailbox outside. Next door is a building that used to house the old post office, but now the place is run down. Hours M-F 9:30-12:00, 1:00-4:30, Saturday 9:00-12:00

Lovely post office w a grand entrance in West Point, Virginia . The interior looked 100 years old…read moreor older, very nicely maintained. I felt weird about taking pictures inside, but it has that nostalgic old post office feel for sure. Nice lady assisted me in shipping a book via media mail.

Dropped items off and they never were tracked and disappeared. I feel either this office or where…read morethey send it too in Richmond are thieves. One of my packages will be delivered but the other one won't be? They are thieves

Very poorly managed location!! STILL super long lines that move so slow because only 1 very slow…read moreworker!!! Not sure WHY! We always end up driving further to the N. Boundary location because they have better customer service there and faster service and shorter (or no) line.