I came in for a passport renewal. The line here can be long but they take good care of you and are…read morevery helpful. They offer a lot of services and have PO Boxes. They also offer mailing and packing supplies and stamps. Worth the wait but be patient.

I've come to the conclusion that every post office I visit is equally awful. I originally went to…read morethe Anaheim Hills location, which was just as bad as this one. The employees inside the offices are consistently miserable, and it makes you wonder why they even choose to work there. These cannot possibly be the same people who deliver our mail and packages to our homes, because the behavior inside the office is shocking. The staff moves at an unbelievably slow pace, almost as if it's intentional, and the attitude toward customers is openly rude and dismissive. What's even more concerning is how packages are handled. I personally watched employees toss packages around harshly, including ones clearly marked "FRAGILE." It's no surprise that items arrive damaged or opened when this is how they're treated behind the counter. One employee in particular stood out for having the worst attitude--every single customer he interacted with was met with the same hostility and lack of professionalism. Overall, the experience was frustrating, disrespectful, and completely unacceptable

Parking and location are 0/10 but staff are super nice 10/10. First time I've ever experienced a…read moreUSPS worker actually smile and make conversation and be helpful.

Great People work in this location. They are all knowledgeable and if you requested any services…read morethey are walking through all the steps. I had a package to Germany and she patiently explained me everything very well and i was able to choose best option for their service. Value is kind of same in any other places. I love their quickness. Never a line and you can get done all your works in less than 5 minutes.

The front desk service is horrible. I've been coming here for a year and the line is always out the…read moredoor. I've been in line for a really long time now and the agent at the front continues to argue with the current customer for a long time and the line keeps growing. The service is extremely slow. The process of sending mail here is excruciating.

Screw federally protected buildings. Absolutely zero way for a person in a wheelchair to do a…read moretransaction. They can't get in the building. Even then, there seems to always be somebody parked in the handicap space that doesn't really need it. I mean, they are able to get up the steps so how handicapped can they really be? Anyhow, I'm guessing that they do have a properly working federally mandated restroom in there or is it an outhouse? And I'm guessing they also have electricity in there or did they do everything by candlelight?

I was there last week when a wondeful lady was working, Elaine Terry. Apparently she rotates…read morebranches, so she's there only some of the time. She was fun, cheerful, efficient, and awesome! She joked alittle, and I loved it. I wish all the tellers knew their stuff like her, and made the atmosphere more enjoyable. An older lady got really cranky/upset with her and I watched the whole thing play out. IMO, the customer seemed dead set on being a hater of this employee. Anyhow, if only all employees could be more like Elaine, I'd enjoy waiting in line and coming in more! (We had a package we missed delivery on, so had to come get it.) Thanks Elaine for being efficient and a ray of fun sunshine. I took a photo so if you see her there and say hi if you see her. Hopefully you too leave alittle happier than when you came in.

I went to the Santa Ana Post Office at approximately 4:40 p.m., before their posted closing time of…read more5:00 p.m. There were only two employees working at the counter: a man and a woman wearing a red vest. I picked up a form and politely asked the woman if it was the correct form for an international shipment. Instead of responding professionally, she loudly stated, "We don't do them at this time," in a way that everyone in the lobby could hear. She did not apologize or offer any assistance. She then said there were only 10 minutes left until closing, even though it was still before 5:00 p.m. and there were only five people ahead of me in line. A few minutes later, she again announced that they do not process international shipments near closing time, claiming that it takes more than five minutes. She then went to lock the side door and came back to me while I was still waiting in line. She repeated that they would not process my international shipment because they were about to close. I told her that I had already heard her say that multiple times and that I simply needed to pay for the envelope. She continued to insist that I did not need to pay for the envelope instead of addressing my concerns or offering any solution. What was most frustrating was that after 5:00 p.m., several additional customers were still allowed to enter the post office. In fact, as I was leaving, four more people walked in, and there was a line extending out the door. I do not understand why I was refused service for an international shipment when I arrived before closing and other customers were still being allowed into the building. I found the employee's tone and behavior unprofessional, dismissive, and unnecessarily rude. I believe customers who arrive before closing should be treated respectfully and provided with clear, courteous explanations regarding any service limitations.

Just a quick update. I have a choice between this post office and one in Orange on Tustin. Unless…read moremy travel takes me past the one on Tustin, I always pick this one. It's just easier to get in out and off. The only thing to watch for is the parking lot isn't very big and can often get full on busy days. This means the people are backing up without looking, sitting at the entrance waiting for cars to leave, which means cars trying to get in could be stuck on the street, and then people are walking into, or out of, the post office looking down at their phone, or whatever and not paying attention. Therefore, you have to be very careful. Unfortunately, this is also true for the post office on Tustin. Inside, it's pretty normal. I usually just go in a drop something off and leave. But know the line can get pretty long, and it may or may not move quickly. They still lock their doors when they are closed so there's no way to drop something off except a small letter that can fit into the drop box outside.

I've come to the conclusion that every post office I visit is equally awful. I originally came to…read morethis Anaheim Hills location, which was just as bad as Orange one off Tustin this one is probably worse. The employees inside the offices are consistently miserable, and it makes you wonder why they even choose to work there. These cannot possibly be the same people who deliver our mail and packages to our homes, because the behavior inside the office is shocking. The staff moves at an unbelievably slow pace, almost as if it's intentional, and the attitude toward customers is openly rude and dismissive... They're literally as slow as freakin SLOTHS!!! No joke..... it's almost like they enjoy being miserable!!! Packages have gone missing at this location and do not scanned in that is why I wait in line for one of these sloths to scan it in and a receipt.....

Jason and Hector were super helpful! I came in at the last minute and I was all over the place…read more Jason was very patient and helped me through the process to get my letters out that day. Thanks guys!

This post office was so friendly. I'm not sure about her name but the young lady was very pleasant,…read morepatient, and thoughtful. I did not feel rushed or burdensome. Most postal service made me feel like I owe them something, sometimes I felt like I had to apologize for being there. However my experience here was very neighborly and she even gave me her pen to write everything down without being asked. I saw how she treated the elderly customer before me with respect and patience. Love it this experience. I just wish people understand good mannerisms are still important in this day and age

Abbey helped me with my Amazon returns this morning right after she opened the store promptly at…read more8:30. She was extremely pleasant to interact with and very knowledgeable about what needed to be done to complete the transaction. Thank you so much for your help, Abbey!

Everything! Great customer service ! Fast , clean , perfect !…read more Also Notary Service , the girls are super nice .

Ian and Johnny are the best UPS employees that I've ever dealt with! Always happy to help, always…read moreefficient & always making me smile or laugh! They're like family to me! Give them a raise but don't relocate them to another store though! Haha!

Ian helped me. He was kind knowledgeable and patient with me…read more He is a great employee. He needs a raise

2-21-2026 I arrived…read morea little before 2 PM, and there appeared to be a long line. But, a lady before me was polite enough to tell us that one was only for passports. There were maybe 5 people ahead of me. I was able to be in and out in about 30 minutes. Around 2:25 PM, people were crowding inside. One booth was partially reserved only for passports. I decided to come here since most locations are either closed on Saturdays or have very reduced hours. I even visited a tiny USPS in Whittier recently that felt super deserted. The downsides are the fact that it is stinky inside (old people funk), and the person behind me got so close as if she was trying to cut the line. But glad I found this place, as it was pretty much the only option for me, due to the availability of hours. My COA was pending and got denied. The employee let me get back in line 3 times, however. I had to fill out a form in person, since the online application was timed out. Hopefully, the system sorts my mail correctly, since the e-mail they sent was extremely insightful. Employees are very kind, and apologized to customers for the wait. They also have ratings for service. FYI: It seems they are also out of tape today. Also, it was really confusing to exit the parking lot since I think they're only three ways to go out and I believe two lead you through residential alleyways.

I stopped by while I was in the area to request a change of address, and the experience was…read moresurprisingly smooth. An employee quickly assisted me by providing the correct form and guiding me through the process. There was barely any wait, and I was in and out in under 10 minutes. Efficient, straightforward, and hassle-free--exactly what you hope for in this kind of errand.

typical USPS experience useful when you need it, but nothing fancy. They handle all the basics like…read moreshipping packages, buying stamps, passport processing by appointment, and PO boxes in a straightforward way. Hours are standard USPS hours, and there's usually a decent amount of parking right out front, which helps compared to some other branches.

Interesting building! I've visited this location many times for package drop-offs. They have a…read moresmall parking lot where you can only enter in going north on Kraemer. Staff have always been very helpful and nice. I've sent tons of items through this location and never had an issue with my packages not making it to their destination. There's an easy drop-off bin right by the front door when you walk in. Overall, a solid post office.