They don't have enough workers for the volume of customers. They never have enough Express Mail…read morefree shipping supplies.

Horrible service. Go somewhere else. I waited 1.5 hours in line. Everyone is upset. One person…read moreworking the whole office. This is the 2nd time this has happened. Never coming back but I don't think they care.

Parking and location are 0/10 but staff are super nice 10/10. First time I've ever experienced a…read moreUSPS worker actually smile and make conversation and be helpful.

Great People work in this location. They are all knowledgeable and if you requested any services…read morethey are walking through all the steps. I had a package to Germany and she patiently explained me everything very well and i was able to choose best option for their service. Value is kind of same in any other places. I love their quickness. Never a line and you can get done all your works in less than 5 minutes.

I left without getting my issue taken care of. I only needed help sending out an envelope from the…read moreDMV, and this was my first time ever doing something like this. I came in expecting basic guidance and customer service, but instead I felt like I was being treated as if I should already know the process. I understand the process may be simple to someone who does it every day, but that's exactly why I came to the post office for assistance. The way I was spoken to made me feel uncomfortable and embarrassed, so I chose to leave rather than continue feeling that way. Customer service should be about helping people, not making them feel bad for asking questions. I also didn't get the post stamp I paid for...

Horrible because the lady keeps on explaining the wrong thing to me and she sounded like she was…read moregetting angry and agitated when I probably asked once

I pretty much never go to a post office but today I needed to mail some medical equipment priority…read morewith tracking. I was a bit apprentice after reading all the negative reviews online but I was pleasantly surprised at this office. There was a line but it moved fairly quickly. The staff I observed acted professional and were friendly. The person that helped me (I didn't get her name but she was a younger black woman) was very knowledgeable and courteous. I was in and out of the office in about 10 minutes and I didn't experience any of the issues that people are complaining about here.

I went to the Santa Ana Post Office at approximately 4:40 p.m., before their posted closing time of…read more5:00 p.m. There were only two employees working at the counter: a man and a woman wearing a red vest. I picked up a form and politely asked the woman if it was the correct form for an international shipment. Instead of responding professionally, she loudly stated, "We don't do them at this time," in a way that everyone in the lobby could hear. She did not apologize or offer any assistance. She then said there were only 10 minutes left until closing, even though it was still before 5:00 p.m. and there were only five people ahead of me in line. A few minutes later, she again announced that they do not process international shipments near closing time, claiming that it takes more than five minutes. She then went to lock the side door and came back to me while I was still waiting in line. She repeated that they would not process my international shipment because they were about to close. I told her that I had already heard her say that multiple times and that I simply needed to pay for the envelope. She continued to insist that I did not need to pay for the envelope instead of addressing my concerns or offering any solution. What was most frustrating was that after 5:00 p.m., several additional customers were still allowed to enter the post office. In fact, as I was leaving, four more people walked in, and there was a line extending out the door. I do not understand why I was refused service for an international shipment when I arrived before closing and other customers were still being allowed into the building. I found the employee's tone and behavior unprofessional, dismissive, and unnecessarily rude. I believe customers who arrive before closing should be treated respectfully and provided with clear, courteous explanations regarding any service limitations.

Just a quick update. I have a choice between this post office and one in Orange on Tustin. Unless…read moremy travel takes me past the one on Tustin, I always pick this one. It's just easier to get in out and off. The only thing to watch for is the parking lot isn't very big and can often get full on busy days. This means the people are backing up without looking, sitting at the entrance waiting for cars to leave, which means cars trying to get in could be stuck on the street, and then people are walking into, or out of, the post office looking down at their phone, or whatever and not paying attention. Therefore, you have to be very careful. Unfortunately, this is also true for the post office on Tustin. Inside, it's pretty normal. I usually just go in a drop something off and leave. But know the line can get pretty long, and it may or may not move quickly. They still lock their doors when they are closed so there's no way to drop something off except a small letter that can fit into the drop box outside.

I honestly have never dealt with poor customer service from USPS workers. However, after moving to…read morethe area, I would make the drive to the Yorba Linda location, despite it being further away, just to avoid a female Asian chick that works there (I think her name is Jolene). She is rude, dismissive, and condescending; a grade A B---ch!! If you need anything other than sending out a package or mail, she reacts as if you've just asked her to insert a thermometer into a horse's butt. God forbid she has to walk away from her counter for 5 seconds to grab a form. Genuinely wish her a good day at the end of her crappy service and you'll get an annoyed, "Ya," and no eye contact - you are too beneath her to waste another minute in her day because how dare you come to the post office for post office service. What a C--T.

Jason and Hector were super helpful! I came in at the last minute and I was all over the place…read more Jason was very patient and helped me through the process to get my letters out that day. Thanks guys!

This post office was so friendly. I'm not sure about her name but the young lady was very pleasant,…read morepatient, and thoughtful. I did not feel rushed or burdensome. Most postal service made me feel like I owe them something, sometimes I felt like I had to apologize for being there. However my experience here was very neighborly and she even gave me her pen to write everything down without being asked. I saw how she treated the elderly customer before me with respect and patience. Love it this experience. I just wish people understand good mannerisms are still important in this day and age

This place is awesome. They all know what they're doing. I never wait long. They handled all of my…read moreservices requests and all of them are done at a reasonable price.

Everything! Great customer service ! Fast , clean , perfect !…read more Also Notary Service , the girls are super nice .

Great experience dropping into this UPS STORE. Their service was friendly and quick to assist…read more There wasn't much of a line so maybe that helped expedite the process. I asked if I could use their tap to seal my package and the guy assisting me provided me peace of mind telling me he'll be able to take care of it for me. Great staff. A/C on the perfect setting. I would come.here again for any UPS business.

Ian helped me. He was kind knowledgeable and patient with me…read more He is a great employee. He needs a raise

2-21-2026 I arrived…read morea little before 2 PM, and there appeared to be a long line. But, a lady before me was polite enough to tell us that one was only for passports. There were maybe 5 people ahead of me. I was able to be in and out in about 30 minutes. Around 2:25 PM, people were crowding inside. One booth was partially reserved only for passports. I decided to come here since most locations are either closed on Saturdays or have very reduced hours. I even visited a tiny USPS in Whittier recently that felt super deserted. The downsides are the fact that it is stinky inside (old people funk), and the person behind me got so close as if she was trying to cut the line. But glad I found this place, as it was pretty much the only option for me, due to the availability of hours. My COA was pending and got denied. The employee let me get back in line 3 times, however. I had to fill out a form in person, since the online application was timed out. Hopefully, the system sorts my mail correctly, since the e-mail they sent was extremely insightful. Employees are very kind, and apologized to customers for the wait. They also have ratings for service. FYI: It seems they are also out of tape today. Also, it was really confusing to exit the parking lot since I think they're only three ways to go out and I believe two lead you through residential alleyways.

I came to pick up mail on hold , from 7/17/26 to 7/25/26 ( confirmation number is CAH568060648) ,…read morein USPS location on 340 E 1st St, Tustin, CA 92781 There is a window with a bell, where I was waiting. I did ring every 5 min for the 30 min . There were a lot of employees, but nobody paid attention to me. So, I told, - " Please, can somebody help me here ?" This time one women came in a second, she was very bossy, angry and told me in a rude way with rising her voice, - " You can't scream in MY building " . ......... I came to the USPS to get a simple service, not to HER oun house to beg , where she could treat me as she wanted. I asked her to bring my mail, finally, after 30 minutes I was there. She left, came back and told - " I don't have your mail " Please, how can I get my mail ?

I had an excellent experience at USPS thanks to Ivette. She provided outstanding customer service…read moreand was incredibly kind, patient, and professional throughout my visit. She answered all of my questions, made the shipping process easy, and made me feel valued as a customer. It's rare to come across such friendly and helpful service. Thank you, Ivette, for going above and beyond--I truly appreciate your hard work!

Came here to do a money order. There was an issue happening with their card reader and instead of…read morefiguring out the error, the clerk insisted (loudly and in front of everyone) that it was because I didn't have enough money, which was completely untrue and I went elsewhere to successfully complete the transaction. Super weird and unprofessional behavior. I'll try to avoid coming back to this branch.