If I could rate it a negative, I would. Honestly the worst place to send your packages. I rather go to FedEx or UPS but unfortunately my return items, they use USPS. The workers are all so lazy, rude, and no human emotions except when they're being condescending. I was in line and I've noticed the workers spoke in a condescending way to several customers. Most of them for very simple things like didnt have tape on their package or asked where the passport area is. Rule of thumb is to make sure your packages are taped because apparently it's extremely offensive for them to use their own tape. Like I've never heard of such thing.... This location has to be the worst of the worst. read more

Passport service horrible! We forgot our old passport told him to wait for 10 minutes he said no mean! But he let the person infront of us in line take thieir photos at walgreens and he is very rude with the service and racist. read more

Tom was very helpful in preparing our passport application. He joked with the families and made the experience pleasant.

This post office is HORRIBLE!! I sent a letter on March, 9th 2026 it arrived at the facility on March, 11th 2026. Today is March 13th and my letter has not been delivered to it's destination. It should not take this long for expedited delivery w/ signature confirmation. Mailed from Poinciana, Florida post office to West Palm Beach, Florida. I will definitely use FedExp or UPS in the future. read more

I'm currently in line at this post office & I simply can't believe how rude these workers are. I just witnessed a worker by the name of Tom rudely use his hands to wave off a customer then turn around & complained to another staff member about the customer he just rudely fanned off. He was speaking to everyone he assisted in a nasty condescending tone. For someone with a front facing customer service job he definitely lacks customer service. read more

USPS - Tom - the very rude employee - Post Offices Near Me - West Palm Beach, Florida

Second post office in a row that was not helpful with a passport renewal. Clerk was rude, and unable to give me usable and helpful information. When asked what I should do, he said you should do whatever you want it's your decision. When I asked what his recommendation was, he said he is only an agent. Useless. read more

This is the main/central post office for the County. I most often visit here late night in the weeks before Christmas to mail out something crucial or last minute. I have definitely sat in this parking lot more than once wrapping presents or trying to make my cardboard box look more presentable. The location is easy to remember, near the main Library branch, School Board, and across the street from a palm-tree-lined Donald Trump property. I always found it ironic to look this opulence the face when needing to deal with a huge trio of civic landmarks. The building itself is unappealing, clunky, and not well maintained. The communal areas with the self-serve machines seems a bit abandoned. But it was here that I finally noticed the huge painted murals lit by a large paned atrium. Very cool! I love 'hidden' art, and a little surprise when tasked with mundane tasks. To the patient employees who helped me get my packages in order - thank you! read more

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Worst experience of my life trying to get information out of package you can't call the main number you can't even call the 561 number for some reason it automatically hangs up it's just like you can't get any information nothing and you can't call the main number because all it does is run you around in circles if I wanted the keystone cops I would have called them not these idiots read more

Summit Blvd Worse service ever and NASTY- dealt with Javier and totally disrespectful- could simply have checked a delivery but don't have time. Another nice employee as I was walking out quietly give me info to do myself which Javier could easily have done. Also the line is always long long long. read more

Literally went for the first time to mail some cards, I went inside to ask one of the lady's working a question on how to do it myself and ma'am gave me the stankest face, gave me the answer with an attitude like I pissed her off. My question wasn't even dumb I just didn't know bc this was my first time here and will be my last, thanks. read more

Thank you for staying open late .. this truly helps with my business. I appreciate all the employees for working late at this location. The only con I have is that this location is extremely dark. Improving the lighting would be great. ... going at night alone it's a bit scary. read more

2 workers going as slow as possible with a line out the DOOR!!! One of them literally left the lady to do this line by herself to eat at 10AM and customers getting mad while waiting. I just hope my package makes it where it needs to be. read more

USPS - Long line with 1 worker - Post Offices Near Me - West Palm Beach, Florida

Terrible experience customer service person name Tom extremely rude with people. Very unprofessional. This person seems not to be happy with his job. He should be trained better or find another type of job. Cause he seems to be very unhappy. And treat people with no kindness or respect read more

Sure you can mail your letters and packages here but I didn't go out of my way to use the postal service at this post office. I came to find art. During the Great Depression as part of the New Deal, President Franklin D. Roosevelt hired artists and sent them out across the country to paint murals in post offices. It gave the artists a job and the community something to look at. Palm Beach received three of the artists to decorate their post offices. They painted scenes unique to Florida that included palm trees and alligators. At the West Palm Beach Post Office, hanging in the lobby, you can view "The Legend of James Edward Hamilton, Mail Carrier," which is six tempera paintings from 1940. The Barefoot Mailmen is one of my favorite true history stories from Florida's past. The Barefoot Mailmen carried the mail 100 miles from Lake Worth all the way down to Miami from 1885 to 1892 on a journey that took three days to complete. Before the mailman started to route, a letter from Lake Worth to Miami could take anywhere from 6 weeks to 6 months to arrive and would be routed through Cuba. The annual salary of a Barefoot Mailman was $600 a year. The trip started on Monday and took three days to get to Miami. Then they would turn around and come back for a round trip of 136 miles. Eighty miles were walking and fifty six miles were by boat. Barefoot mailman James E. "Ed" Hamilton disappeared at the Hillsboro Inlet in 1887. To this day no one knows what happened to him. Artist Stevancq Dohanos paid for his own visit to West Palm Beach in 1939. To prepare for the paintings he talked to local residents who personally knew the Barefoot Mailmen. Dohanos then then returned to his home in Connecticut to paint. After the Barefoot Mailmen he illustrated more than 125 "Saturday Evening Post" covers and designed 46 postal stamps. Initially the paintings were hung in the old post office building on Olive Avenue in downtown West Palm Beach. That building was torn down in the 1970's to make room for affordable senior housing and the paintings were moved to the former post office at 801 Clematis St. In 1984, the six paintings were restored by a Sarasota art conservator, framed, and placed at the Summit Boulevard post office when it opened in 1985. As a Barefoot Mailmen fan I was thrilled to see these beautiful and historic paintings. They could hang in any art museum but because they are in a post office most people don't glance up and give them their proper due. read more

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3 stars. Nore like 2.5. I know that things got better over the years, but still things that should take no more than 10 minutes taking longer here. Staff tried to help, but they can only do so much. read more

The Post Office has zero customer service. It seems like they lost a package I sent and I can't get anyone on the phone -- just robots.

There's a huge line with only 2 open workers. One worker decideds to get up take his lunch while leaving the other worker with 30+ people to check read more

The service was very rude. I specifically waited online because I wanted to get a couple books of good looking stamps since the machine only sells those boring flags. I get up to the counter I asked the lady if I could see some books of stamps that they have because I'd like to purchase pretty stamps. Well the lady to not give me a choice she just handed me a sheet and said this is what I have for you. Yet by the register there were tons of different sheets of stamps. It's a shame because I used to go in there and the people who work there before this crew used to show me five or six different sheets of stamps for me to purchase they were polite and caring the people that they had working there today were horrible. I will definitely never go back to this post office I was highly disappointed in the service I received because I did not get the product that I wanted or the amount that I wanted because the cashier refused to give it to me. This place needs to retrain its staff or actually terminate the people who are working there this afternoon and hire new people who actually care about the community and their job read more

Mailed a Mothers Day card from the USPS Central Distribution Center using OVERNIGHT EXPRESS MAIL on Thursday, May 9 to be delivered Friday May 10. Mothers Day (May 12) came and went with no sign of the package. The package arrived at the Cleveland, Ohio distribution on May 17 (8 days later). The the package shows up at the Kent, Ohio distribution center on May 18 (2 miles from my mother's house). On May 20 it shows as being processed at the very same distribution center. Now the package has showed up at the USPS distribution center in Pontiac, Michigan on May 21. When I call the Post Office to inquire as the location of the package I am told that they only have access to the same information as me and cannot provide any further information. I am in utter disbelief of the complete lack of competency and customer service. I have given the USPS many chances to earn my trust and this is the final straw. What every you do, PLEASE DO NOT USE THE USPS FOR IMPORTANT DOCUMENTS. The employees at the USPS operate under impunity with a complete lack of accountability. read more

the tall spanish guy first one to the entrance is very rude to customers. And don't like to answer questions very not professional

Laziest bunch of workers ever. They won't scan your item. You have to go scan yourself.

This location has not one but 2 self-service kiosks that are rarely used because they never have the required Priority or Express envelopes available. So you're forced to wait in ridiculously long lines to mail something you could've processed and mailed yourself at their unused self-service kiosks. read more

Y'all are always misplacing my mail I don't understand how hard it is to READ THE ADDRESS AND PUT IT IN THE RIGHT BOX. I've lost hundreds of dollars in things I've bought that can't be resent or remade just because y'all have such a hard time reading. They don't care that you won't be reimbursed because even though it's their fault it's not their problem. I'm so tired of y'all. read more

people here are rude and very arrogant. they are not helpful and they cannot find our lost package.

Arrogant rude sarcastic staff We made an appt for a passport They guy was not here The Hispano guy is totally border line with clients read more

The service here is good however they move so slow, it's always so many people in line and maybe 3 people working in the building handling customers. Funny because they have space for 6 employees. The kiosk never works for me to renew my PO box the system is horrible. read more

Been to this location countless times, and it's usually a quick and straightforward. If you have any problem look for George. He's the best, very helpful and patient with people. He'll help you out. read more

No one knows what they are taking about and they are incredibly slow. I come with an over sized box $150 package to send and they send to to usps they say it's cheaper, It was $75 more. I then come back annoyed due to the fact that I'm carrying around this enormous package and the guy sends me back into line because he doesn't want me to speak that address to him while I finish writing on the box. They then tell me I can not send the box, now that I have gone around to 3 places. They end up finally sending it after arguing. They are all rude there read more

I wish I could give a -5 star review. I haven't even been to this place but it is the last place my package arrived and that was a month ago. The tracking hasn't updated and my package has still not arrived. After reading the other reviews of this place all I can assume is that it was STOLEN. Thanks for nothing West Palm Beach Distribution Center. Now I'm out $90!!!!! read more

I been there like 4 times already. They ask me for all my information, make me lose my time, gas and them they never call me to let me know that they LOSE MY PACKED!!! I'm sooo pissed right now read more

I have been missing alot of important mail that never came to my box 1. I've received credit card mail where they came to my house opened 2 i keep getting other peoples mail in my mail box 3 I'm starting to get very angry over this situation.i never had a problem till you switched mail carriers on me ! If you don't have people that know what they are doing , YOU NEED TO FIRE THEM NOW !!! I AM HERE AT LAKESIDE VILLAGE PALM SPRINGS .PLEASE DO SOMETHING ABOUT THIS NOW THANKYOU ! read more

This would be 4 stars if they fired or retired the window clerk guy named Thames, who usually work the far left counter. He gets upset if he has to do work on a complicated transaction, then makes unwelcoming comments, refuses to do the transaction telling you to go to a different clerk, or he goes to hide in the back. There is a female window clerk who also has a bad attitude, usually at #3 window from the left. If these people dont want to serve their customers, they should retire. read more

It's always busy when I get in line at this Post Office. The line moves slowly even on a good day, partly because some of the clerks have sour attitudes and partly because customers are too lazy or stupid to have their packages, letters, etc, prepared when they get to the window.(after standing in line for 10-15 minutes!) The building inside looks like it was dropped in place from a third world country. Paint? Light bulbs? Dirty,dirty windows? Is this the best we can do for our citizens? read more

Yelp needs to distinguish between the Post Office and Passport Office. I arrived without any of my mail filled out. There were 10 customers in line and two processors. I had just enough time to fill out my mail forms. In and out in less than 8 minutes. read more

I am not glad but comforted to know that I am not the only one who has experienced such a bitter situation at this post office. I just moved to the area and never been here, if I knew I was going to be yelled at, disrespected and humiliated I would have gone to another office where at least I would be treated as a human being. Never again will I go to this facility willingly. I just can't comprehend how such repugnant people can work serving the community. read more

I sell on Etsy. Shpping is my main cost of my business. I use Post Office service all the time. I have impression that USPS has a mission to destroy small bisnesses right now during the pandemy. I spend many hours in super long lines last year. Lines move very very slow. I waste around 4 hours weekly. I sell fragile items. Many packages are damaged during shipping. Even though they are mostly Prioriry and include insurance all my claims are not paid because they require inspections. Any customer wants to go for inspection. And I understand them because of these huge lines and possibility of infection. read more

What is there even to write as a review for USPS? Everyone avoids going to the post office like the plaque. You would literally waste half of your day while being here, standing & waiting. I spent 3 hours in line here today! read more

Worst post office of my life. I've had to come back 3 times already for my passport because they decide to close right at 4:30pm and leave everyone in line hanging. I came super early this time and It's was 4hours waiting in line. This place has absolutely horrible service! I'd never come back here again!! This place deserves 0 stars. read more

IF I COULD GIVE ZERO STARS, I WOULD. Wow, this is the worst post office ever! I have been calling them for 45 minutes trying to track a package for my housebound mother. The phone rings and rings and rings and then disconnects. I have yet to get through. I'm outraged our tax dollars support this branch. read more

I would not even give them one star. This is the second time USPS Mail Carrier steals our package ! First incident: they track the package as being a sign for item and left a note on our door to go to the post office to pick it up at there and sign for it. When we got to the post office the package was not there. It just disappear. No compensation offer no investigation. Second incident : we call USPS stating we never received a high price item that was purchase as a gift for someone. They stated the package was GPS mark to our front door, our surveillance footage shows no one came to our front on that day at that time. Also the seller had posted that it was a signed for item, no signature was ever taken. But the package just disappeared. USPS is plague with huge problems and corruption. They lie, steal and cheat their way out of every liability. We decided not not order gifts this year as a result of having twice video taping their postal workers opening our packages and stealing our packages! USPS denied the video footage of their own employees. We even seen surveillance footage of the postal worker driving and talking on their phone misdelivering mail left and right and then colliding into a mail box! USPS said they would investigate ...action taken: they had a member call two Nieghbor's to ask if they witness anything. Then they close the case. Ridiculous! This company is in need of a class action law suit! Also the woman that handles passports is the rudest nastiest wench in the world. From the get go she gave us all kinds of attitude for renewing our passports. read more