One of the best family-owned companies I have had the pleasure of working with…read more The coaches are clean, and the drivers are top-notch. The buses are modern and very well-maintained, and a fantastic support staff is just a call away.

Our tour group had Lynn Nelson as a driver for our bus rental and he was top notch! Very friendly…read moreand courteous. Always at the door to assist my guests on and off the bus! Easy to communicate and coordinate times for breaks, departures and arrivals at destinations! He was an excellent driver and we felt very safe when we had to use a less major road to get from Yellowstone to the Tetons when the mountain pass was snowed in. And his driving ability was on display when he drove us to the top of Utah Olympic Park to view the slopes and bobsled runs, and then turn on a dime to get us back down--now that is some skillful driving!! If we have another tour in this area, would definitely use Le Bus and request Lynn!

Felicitaciones por tener en su equipo a un excelente personal,muy en especial al Driver 7953 Alex…read morecon el bus 15021 de wood cross 417 estaba lloviendo muy fuerte y mi parada está a una cuadra y media de mi trabajo y le pedí a la operadora que si me podía bajar enfrente de mi trabajo lo cual súper amablemente fijo que es una persona muy asecible ,amable y educada gracias infinitas por tener este tipo de personas en su equipo .Gracias Gracias!!!

Salt Lake Central truly is one of the worst central stations in the United States. No shelter, no…read morebathrooms, and not amenities. It is just a concrete jungle with trains. This 'central station' is also still a good half a mile walk from anything downtown SLC. UTA should consider replacing this with the citizen proposed Rio Grande Plan which moves the station back to the historic 115-year-old Rio Grande Depot that isnt but a 1/4 mile from Salt Lake Central.

Rip offs they will take your money book you a ticket to a place they pick and charge you …read more Once you call them they pull the ( our policy) bull crap

This is one of the crappiest companies you could ever go with I highly recommend find somebody else…read moreon the account that they don't give a crap about their equipment they don't update their equipment this company is just shit

These folks are absolute pros! I have used them for airport runs and for a trip to Park City!…read moreI even used them for a charity event helpful planning, super friendly and accommodating with my guests. Clean cut, prompt, they mostly show up, before I ask them to. Clean cars, safe, polite and knowledgeable drivers. I continue to use them. And recommend anyone else to do so, if you need reliable, upscale, professional transportation!

On a holiday weekend they cancelled my ride at the last minute. Very professional. I would stay…read moreaway from using this company.

My friend and I were spending a couple of days in Salt Lake City before heading up to Yellowstone,…read moreso we decided to book the Antelope Island tour to see the island and Salt Lake. This tour was amazing, our tour guide George was very informative and kind. He got us close to the Bison, and helped us get amazing shots. Would highly recommend this tour, and ask for George if you can!

This company doesn't deserve any stars. We were dropped off at Temple Square and the lady said she…read morewould be back in an hour and a half. We went walking around and had lunch and than saw the tabernacle organist play and were back where the lady had dropped us off at the pick up time. We waited about 20 minutes and saw the trolley go to another location and so we walked there and the driver had left for the day. The last stop at that locAtion should have been at 4:17. Why did the 2 buses not run all day until the last stop. My husband and I walked back to the capital where our car was parked. I would never do this hip on hop off in Utah ever. Every city I visit I do the hop on hop off but never again in Utah. I want a full refund. I am so mad.

They have transported my people a number of times over the years, and they got there. But that's…read moreall I can say. It's not comfortable nor that affordable, and if they could drive themselves they would have. Then they advertised a sale on gift cards on one day- black Friday. 30% off - but their site wouldn't work when it was still within the hours... which is fine I guess cuz it means they'll all the more be a last resort, when you'd think they'd prefer to INCREASE AND ENCOURAGE RIDERSHIP while traffic and construction have only increased across the state and will continue to do so! But my family rarely uses them since my mom's health challenges have prevented her from traveling and she's the main one who's used it. We use it only when it feels desperate, like we just can't drive ourselves. And I know from past experiences that the online account they grant you is ANTIQUATED and WILL NOT show your gift card balance or usages! you have to call them and give the email address the gift card was bought with or they won't find it. And they changed their policies (yes it's been years but was unnecessary) to expire any gift card or credit balance after 1 year. These 2 combined practices seem purposeful to keep you from accessing the services YOU ALREADY PAID FOR or were given a credit, which they RARELY give, even when it's their fault! And if you try to contact any manager, good luck. I have experienced they responded once, like 3-5 years ago? It's hit or miss if you get a customer service representative who can actually help you with a more detailed or complex issue without a manager's help, because if they need a manager help, you're probably out of luck. See prior comment about trying to reach a manager. They also have schedules that make no sense if they were actually trying to make it easier to travel to or from an airport like Pocatello or even SLC, or elsewhere! let alone if they actually cared to treat others how they'd want THEIR mom or child treated, but then their mom and child probably don't use their services. Or get different treatment than the rest of us. Their schedule from Boise to Idaho Falls (just one example and for that route they don't go from Nampa or many other COMMON LARGER TOWNS/CITIES the buses used to go to and from, even once a day or a couple times a week) would leave my young female (young adult) child to wait to transfer buses in an isolated location, with no restroom or indoor waiting area, LATE AT NIGHT IN FALL/ WINTER, FOR AN HOUR OR MORE, in Pocatello at their supposed transit center. So their "service" is barely useful (albeit expensive!) since we paid $75ish ONE WAY FOR 1 PERSON, for her to have to get a ride for 20 miles to Boise airport, then they drove her 3 hours only as far as Pocatello (could get out at the hotel on Pocatello Creek Rd- Ramada?, if ending route in Poky). (85ish to take her all the way to IF). And by the way gas prices went down and their prices basically never have over 12 years of using them occasionally. Only gone up for less or worse service and worse transfers, not that they were ever great. Routes from Boise to Montana WILL NOT show options to go across the bottom of Idaho and transfer. They apparently only allow/ make you go CLEAR to Spokane! And then clear across Montana and down to Butte I think and then transfer and then continue eastward. It's like they DON'T WANT FOLKS TO USE THEIR ROUTES. For the attempted IF trip, then I drove an hour each way to pick her up at 11 pm in Poky and get back just after midnight so she wouldn't be waiting in potentially unsafe temperature or other conditions LATE AT NIGHT. What good is the Sheriff's department or whatever nearby the so-called transit center that isn't near anything else needed (Pocatello's fault I assume) if passengers still don't have a safe indoor place they can wait or use the restroom for an HOUR OR MORE?! And of course that wait time depends on the bus not being late or skipping that stop even accidentally, and other reviews and just real life show that's not a reasonable expectation! Check the waits for transfer in Butte, which one would think would have improved since 1990ish when I took that route a couple times as a college student to and from U of I to IF... if anyone actually cared about their passengers and streamlining (while expanding) mass transportation options over time, and not just immediate money now. SMH If it were actually more affordable and accessible, like to a 100,000 population city near Boise lol, I'd probably try not driving myself more often, especially for the shorter trips of a week or less. The City of IF actually has better public transportation than Nampa as well. because people still need to go places like work or otherwise, on Saturdays or later at night on even 2 of 5 week nights! Too bad people don't seem to usually actually care about their neighbors or neighborhoods as much as they care about self-seeking.

Drivers are professionals and courteous especially Donny he drives St. George to Fillmore route…read moreand always been nice to me. He truly cares about his passengers and always makes sure everyone is taken care of! Thanks keep up great work!!

Very professional, on time, no issues at all Chris was a…read moregreat driver and knowledgeable with the area. Very nice to talk with.

Our experience with Shay at Protrans was phenomenal! They were there at the airport ready for us…read morewithin a minute of getting our bags at baggage claim in SLC and the pickup spot was super convenient! Our driver Shay was not only a great driver, and he was so friendly and had fun information to share with us the whole way to Park City. We had so much fun! We can say enough good things about him! The vehicle was impeccable - extremely well-maintained and oh so comfortable. The whole experience from booking to their communications to our call from baggage claim to the ride to our lodge was perfect. Definitely worth it for the peace of mind. Thank you for making our welcome to SLC a very pleasant one! We are glad to hsve our return trip to the airport already booked for later this week.