Horrible customer service. They're only responsive when they're trying to get your money. They do shoddy work and when you ask them why your backyard that cost you over 50k was left half finished, they say they're short staffed and then ghost you. DO NOT waste your time or money. Go to someone else. read more

It doesn't get any worse when your best friends brother took advantage and a lot of money and left us with cracked plaster, they unplugged all of my yard lights and left my home dark at my vacation home, trampled plants, lost keys to our gate, dirty conditions, installed the WRONG COLOR PLASTER especially after their sales crew told me not to choose dark because of modeling, ordered the wrong light and then sent me a bill which I refused, Connie trying to get progress payments for work completed that wasn't done and so much more. If you need to see photos, emails and text messages I am happy to forward. They had their pool man maintain our pool for the weeks that followed telling us our pool would change and they had to maintain the water. Their pool maintenance guy showed up without any pool equipment and asked to borrow ours! When they turned over our pool to us they tried to blame the water in La Quinta and took water samples as if it's his first time working in the area. Clearly your company who had maintained the pool for weeks after the construction should have known the water conditions were off. Never heard from him again. Met with a lawyer to handle the case and it cost as much as just redoing the pool. Small claims is your only option to go after this crook!! You will still take a bath. Then to get paid you have to after their bond and wait to get paid. BUYER BEWARE OF THIS DISGUSTING COMPANY WHI DESERVES TO BE PUT OUT OF BUSINESS! read more

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THE WORST POOL COMPANY-VACATION POOLS! · Poor Quality · Over Pricing/Double Billing · Staff not showing up for routine maintenance but customer being billed · Poor Customer Service The owner Gerald Hampton, Juan Solis, Mgr. (who kisses your hand and cheek literally and then tells you that he will take care of everything as the pool looks like crap after only a few years and then "ghosts" you) and Jack Jackson salesman, are all participants in taking advantage of an 85-year-old woman. SHAME ON YOU! Paid over $28,000+++ for a pool/spa renovation but have had nothing but problems with VACATION POOLS. Everything was supposed to be brand new and in working order. However, VACATION POOLS created a dream makeover NIGHTMARE: with tiles coming off in big chunks, calcium deposits built up and not being cleaned, Hayward pool pump replaced 2x within 2 years and chgd. $695+, saltwater system not working, Pro-Logic remote continually breaking, autofill issues, chgd.$230++, and chgd. again for pressure test fees of $495+. This is our vacation home, and we have a pool in Los Angeles that has run smoothly for over 30 years. This FIASCO with VACATION POOLS couldn't even get the pool/spa off and running from the get-go. BEWARE! read more

Vacation Pools - Pool Cleaners Near Me - Indio, California

Vacation Pools did an amazing job from start to finish on our incredible new pool. We wanted a small pool that would not over whelm our back yard. We gave them a budget and they stuck to it. Chris helped us design our pool to our specs. Zeke, the construction superintendent kept the whole process running smoothly. Connie kept everything on schedule and gave us great ideas on tile selection. Over all it only took seven weeks from start to finish. We love our new cocktail pool. Thank you everyone at Vacation Pools, Jack and Steve read more

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I absolutely loved everything about our recent pool remodel project...from the amazingly hard working crew at Vacation Pools, Inc. down to picking the tiles, new plaster shade and coping colors. Huge thanks to Gerald and his whole team who magically made this happen in a rapid turnaround time!! What a difference this facelift makes! read more

Vacation Pools - Pool Cleaners Near Me - Indio, California

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These guys do an excellent job from start to finish! Our pool turned out incredible and customer service could not have been any better! Highly recommend!! read more

I should have known this was going to be a bad experience when you catch their employee peeing on your house the first day! Yes they apologized gave 2 months free pool service only for a one month later it happen again! 2nd problem. I request an estimate for concrete. I have text messages with photos outlining where I want it. They give me the estimate, great add it to my contract. I noticed during construction my concrete is less on one side. Sorry we measured wrong its 325 if you want more. Ok I pay out of pocket because my loan was already finalized. Days later I notice the other side is short too. They said sorry that's 650 extra for the concrete. I put my foot down and said no! I asked for a quote, its not my fault you quoted wrong. They apologized and did it for no extra charge. I should have asked for my 325 back but forgot at the time 3rd issue. We noticed our pool light is sticking out. The guy came out and said the hole was not drilled big enough that's why it doesnt fit. They had to drain the pool to fix the hole. I thought so the guy new it didnt fit but was being lazy to redue the hole so just left it sticking out and who cares?? 4th problem. I get the call end of June. Your pool is ready. The first day we notice our spillway is not working. I report it. Till this day it is not fixed!!! They have made countless visits, it's the tile, no it's the valve or we found it working. They once even accused us of doing it that we must have touched something! The nerve, I have cameras showing their employee touching the pool equipment. Any excuse not to fix it. In January they sent a guy out to talk to me and he was so extremely rude with such a bad attitude basically just trying to make me go away saying all your equipment is fine. I turn my pool on and show my spillway not working and say then explain that to me. I've been patient even waiting 2 months for someone to come out. They keep saying I'll send someone but no one ever comes I spent lots of money on my pool loan plus interest and till this day almost a year later and my spillway not to work from day one. I have saved all the emails I have sent, all text messages, video footage, phone calls, pictures and voicemails. I'm currently consulting with different lawyers on what next step i should take. I feel like what other choice do I have?? If they wont fix it I guess I have to get my money back and pay someone else who will read more

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This company is horrible. All they want is your money. Once you sign the contract they are very slow to respond very slow to come and fix all their mistakes. And they buddy up with a Hayward which is a horrible company. Go figure 2 bad companies teaming up together, Hayward is a horrible company they have terrible customer service. Their equipment is extremely poor much like the people that install it vacation pools so I hope we can save other people from making the same mistake we did. Do not go with this company. do not go with Hayward and vacation pools. read more

This company is shit we have had our plaster cracked and looking like a 20 year old pool and finally had someone come out after months of bugging them and no call backs and the pool looks worse the owner is never around and is avoiding to come fix our pool that isn't even a year old. But I'm sure if I had them come give me a quote for a new pool they would be out the next day. I would never recommend this company they suck. read more

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First off - I called to talk to someone about coming out to give us a quote on a pool and backyard design ideas. They told me it takes about 7 days to get someone to respond to you to just make an appointment. I put my name and number in and over a week later still had not had not received a call to just set up an appointment. I called the office & they had taken my info down incorrectly. And said "oh but we did try to contact you, we just had the wrong info". Umm yeah from the info your office person took down incorrectly. I was finally able to set up an appointment with a sales person for a Wednesday morning. I get a call today saying they need to reschedule & that all the guys are really busy. I'm sorry if I'm having trouble just getting someone out here to give me a quote what's going to happen when they are in the middle of my project and just don't show up and then tell me sorry we are just really busy. I do not recommend- terrible customer service. read more

Whatever you do - DON'T use this company . The plumbing was horrific . Leaks and air in the lines. Electrical work for the main pool light doesn't work. The cement work was great because they subbed that out. Non responsive and not reliable. read more

Vacation Pools - Thank you Vacation Pools - Pool Cleaners Near Me - Indio, California

Vacation Pools excelled at customer service. Susana was able to assist me with an issue I had with my equipment, she went above and beyond my expectations. I can say that they have earned my loyalty as customer. Thank you again!!! read more

We have had a great experience with vacation pools. Trevor and Connie have been great to work with, responsive, professional and efficient. They helped us make some design decisions that were awesome. We love the way the final product came out! Thank you so much!! read more

Vacation Pools - Backyard pool, just need some landscape! - Pool Cleaners Near Me - Indio, California

I did contact your office and yourself several times and you guys never resolved not responded to anything, u just wanted more money. I would never ever suggest your business to anyone. I regret ever having solicited your business. Bc of your horrible construction I hated my back yard and sold it soon after. I'd change my review for a full refund. read more

in reading everyone's comments, i agree with many of them, especially the one who said they found an employee peeing in their yard. I too walked out of my garage to see employees peeing next to my shed, on two separate occasions. I do find it funny that the owner only replies to favorable comments with, "it was great working with you, pool looks great. Enjoy" Yet he does not reply to one negative comment. Gerald, I just retired after 40 years in Customer Service for a major Utility. I think it would serve your business good to speak with every customer when a pool is done, asking What did we do right? What did we do wong? How can we do better? My pool looks great and we really enjoy it. Their have been bumps along the way though. The Salesman Mike was fantastic. Office people when I call are responsive and helpful. My issues are: 1. I have had 3 Superintendents, when I call them they say, "I am no longer running your job" 2. I caught employees on two separate occasions peeing in my yard. 3. An employee borrowed my tape measure and walked off with it. 4. The guys who built small planter placed the top caps upside down. This after they had to tear out what they started days before since they did not lay the first course of block low enough. They are not masons for sure. 5. The decks drains are not in the low spots on deck. 6. And the kicker, the two guys installing the alarms in house and garage doors, they helped themselves to two beers out of my fridge in garage. They left the empty bottles in a small bucket in garage. That is no bueno and I was pretty pissed off. What else did they help themselves to? Did they take any tools from my tool chest? It also means your employee was driving your Company vehicle after drinking beer. Still waiting for a few final items to be corrected, like the deck drains, and caps on drains going to front yard. Been 3 weeks so far and still waiting. I would sure welcome a call from you Gerald to discuss what you can do better to be the best pool Company out there and how I can get these items complete. Funny how we have to pay in full when pool is plastered yet the job is not 100% complete. No final walk through, nothing........... read more

With every project your bound to run into problems. The test of a good company and a great company is the final product. Which is what counts the most at the end of the day. We hired Vacation Pools after getting a few estimates and considering doing the project on my own as I have some experience in a variety of specialty trades. Vacation pools Mike came over, he is a really nice gentleman. We explained to him what we wanted and and what our budget was. At the time we booked it was there slower season which would mean we would get a great deal but would run into rain issues in Lake Elsinore. Mike had the best design out of all the companies. The company was not the cheapest. But you get what you pay for. The process start to finish was about 6 months but slow downs based on weather and other avoidable issues, however nothing Gerald(owner) and I could not come to an amicable resolution on. I would recommend and have recommended Vacation Pools Mike(estimator) , Zeke(foreman), Gerald(owner), Connie(receptionist) , Tony(service tech), and the entire crew. The company has been in business for a long time which made us confident that they would stand behind there product and warranties. read more

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I wish I would have known about, and hired Vacation Pools to install my pool! My dream pool has turned into a nightmare with the "other" pool company I hired. I called Vacation Pools to learn how things should be properly done when building a pool after my contractor and I got sideways. Gerald Hampton was kind enough to review the specifics of my situation and give me the benefit of his expertise. Also, he suggested I wait to see how it looks when 100% completed and if I'm still unhappy to contact Vacation Pools. A very nice guy to take time to address concerns or problems with a pool job that isn't his. A big thank you to Gerald Hampton and his company who cares and has this level of customer service! read more

Disgruntled son here, I wasnt going to post but im sick and tired of people not doing the job they promised to do. Its disheartening and frustrating to see customers get taken advantage of. Long story short, my mom hired Vacation Pools to replaster her pool and jacuzzi, do new jacuzzi tile, Install pavers and build a retaining wall 2.5 years ago and here we are (see pictures). This grey film that was promised to last 5 years lasted maybe 1 year. Apparently $49,000 wasnt enough for Gerald, Zeke and the crew to do quality work. This is absolutely shameful. Where is the pride in the craftsmanship? And then have the audacity to offer to come fix film for an additional $5,000.... are you delusional? The pool plaster and retaining wall came out good but the rest... eek! Be sure to document every request word for word. Think twice before giving vacation pools your business. read more

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So now that it has been just over a year, I can see how customers are treated when everything is done. Their support after the pool is done is abysmal. Takes a lot of repeated calls to get anything done that is under warranty. Once the job is finished it's a nightmare getting support. Multiple phone calls go ignored until being polite wears off. They might decide to help you if you lose your patience and constantly remind them. I would definitely look for a builder who stands behind their product, the salesman will give you a great pitch, but once they have all your money good luck getting them to honor the warranty you hear so much about in the beginning. DO NOT PURCHASE THE SMART SYSTEM UPGRADE THEY OFFER! It is severely lacking, constantly crashes, or just fails to work. $2000 waste of money. Tons of negative reviews about this system, 2.0 rating on the app store. Even their own tech support says the app is horrible, rarely works. And is asking where the remote is for the system (surprise, they never provided one). read more

This past weekend was our first weekend being able to use the pool! And what a great weekend! The finest finish on the bottom is soooo amazing it is definitely the way to go! It is so smooth and easy on the feet! I prefer this to our friends pool that has pebble! Pebble is hard on the feet! Saturday night we had a horrible wind storm come through and our pool got so much dirt in it and luckily I purchased the vacuum and hose and I'm glad I did! Low expense and it works wonders! Was able to vacuum all dirt out with ease! Definitely recommend buying the vacuum! I also want to add how friendly everyone of Gerald's staff is! Just great people! Juan the service manager is a great respectable, knowledgeable man! Happy we chose Vacation Pools and looking forward to doing more business with them in the future! read more

Vacation Pools - My new beautiful pool thanks to Vacation Pool! - Pool Cleaners Near Me - Indio, California

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My name is Frank Silva I've been in customer service for 25 years I know what excellent service is all the employees at vacation pools strive to give the customer an excellent service I can tell you firsthand the owner cares The people at the front office will always call you back the first time to keep you always posted and updated. Sales representatives They are on point with every estimate and will give you everything that you promised you the pool Service guys are the most professional and most caring of your property it all starts from the owner if you want a dream vacation backyard for your hard earned working money call vacation pools read more

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Vacation Pools did an amazing job on our new pool and the remodel of our spa. I had the pleasure of working directly with Ublester. Ublester was great, he was able to answer any questions or concerns that I had, and was just a phone call away. He overlooked the project from start to finish and paid attention to the smallest of details. I have to say Vacation Pools exceeded our expectations!! I highly recommend! read more

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Vacation pools is great they fixed my pool it was green and now it is nice clear blue and i love my pool again.

Had Vacation Pools do our remodel on our very outdated pool! What a great job they did! From Dave getting us stared with layout and price to Connie!! Connie is the BOMB!! She help me make the difficult decision on the tile to answering my many question and always keeping me updated. My pool looks amazing!!! Highly recommended using them!!!! read more

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Vacation pools was recommended to us by a close friend and we couldnt be happier with the level of service. Our equipment stopped working and we contacted VP and spoke to Connie who was able to squeeze us into the schedule. Within a couple of days the issue was solved and the repairs were done. Happy to be enjoying our pool during this super hot weather. read more

If I could give less than 1 star I would. I may have missed competitive pricing and great quality but when a representative doesn't show up twice to bid a job, then they're off my list for good. If you're unreliable from the start, why should I entrust a major investment to you? I know you're busy and you lost a sales employee unexpectedly, but not my problem. I've moved on to select a contractor I can trust and who shows they want my business and will work to keep it. read more

This is the second time I'm using vacation pools as the first experience was so good! Can't wait to have another pool done by them! They were quick kind and the pool is amazing. My friends and family have also used the same company with super happy results! Thanks again Vacation Pools! read more

Thank you to the team at Vacation Pools for the hard work to complete my pool project. It turned out beautiful and we look forward to many years of fun with our new pool and spa. Gerald, Connie, Zeke, Jack, Juan, and the team did an amazing job meeting our high standards. We recommend them if you are looking for a new pool and spa. (Pool details in pictures, if you are interested in our look) read more

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Well where do I begin. Yes I was pleased at the promptness in getting the pool finished. However, they left a huge mess. My side yard where they came thru was all red brick which was torn to shreds. I had to tear the rest up because totally unable to repair it. Then they left all the pieces of wood they used as the form when the poured the concrete. There are several cracks in the concrete and on the edge of the pool pieces actually fell off. They came out to look almost a year ago and stated that they would fix it but needed to wait until someone else's pool decking was the same color as mine so they could use the leftovers from that. No one has come as of yet, I called several times to get it fixed. The decking is brown colored because I though it would look nice, but was not told that there might be an issue of the concrete not curing right and it is totally discolored. Large spots that don't match. I have been soooo patient but no one has still contacted me. So I finally called the office,again, but this time to talk with the owner. It has been three days and no return call from him. Totally unacceptable to ignore a customer who has been SO patient. Not a happy customer at all. Maybe Gerald will call me now. read more

Vacation Pools - It's horrible. - Pool Cleaners Near Me - Indio, California

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Last Friday my pool pump, which was only 4 years old died. I called 4 Hayward approved repair companies. No returned calls until I called Vacation Pools on the next Monday morning. They had Tony come out that afternoon, we determined the need for a new pump and they installed it the next day. They have followed up three times now to ensure that everything was working okay. From their office staff to their repair and installers, they are the best pool company in the Coachella Valley. The installation was perfect and they cleaned up after their work but most importantly, they stayed and then returned to ensure everything was working to my satisfaction. Great Pool Service!!! read more

We had a small issue with our pool last week and these guys were SUPER quick on responding/coming out when we reached out, and were extremely honest in giving us their opinion on a course of action. In fact, instead of charging us an arm and a leg to do the repairs they advised us on how we could do the necessary fixes ourselves. We'll definitely call these guys out again when we end up re-doing our pool in the future! read more

Very dissatisfied with failed repairs to our spa, multiple unreturned phone calls, commitments to visit the house and then not showing up or calling. read more

We are pleased with Vacation Pools. They clean and maintain our pool twice a week and even came by an extra day when we were having a party. Flexible and prompt. I highly recommend them. read more

We used Vacation Pools for six months on our house in Palm Springs before we decided to terminate service. Everyone sounds so nice but they really don't care about their customers. Asked them four times between in-person & over email to clean the filter. They never did. We have a saltwater pool & found out the pool guy was pouring chlorine into the pool. When I called to find out why the customer service rep told me on the phone that in the hot summer months they need to. That didn't sound right to me so I emailed a few days later as a follow up only to get a response that they had sent me an invoice of $995 to fix the salt cell a month prior. What??? Why wasn't this mentioned when I called on the phone? Looked through every email from them & there was nothing. I asked for the "report" that they said the pool guy did the month before showing there was an issue. They wouldn't send it to me. Why? What ethical company denies sending a report of what's wrong with an estimate for $995? So our pool equipment was not working for a month & no one told us until I pushed the issue. Our pool is now a mess with high levels of salt etc. At no point did the pool guy ever mention to me there was an issue & no one bothered to call us. Now we have to drain our pool and start over. Beware of using this company. Maybe they are just too big to care. This would be zero stars if it was an option. read more

We are Canadians who now live here in Sun City Shadow Hills for 5 months a year. We shopped around for a pool, not wanting the cheapest or the most expensive. We found Vacation Pools to live up not just to the written contract, but also the word of its people. Now when building a pool there are a lot of people involved; sales, planning, engineering, construction, finishing, mechanical and licensing. Vacation had a few challenges to overcome and did so to make sure we were and still are 100% happy with the finished product. Connie and the office staff, Juan in service and Gerald the owner are amazing. If we move and had to build another pool, there would be only one company we would deal with. Vacation Pools read more

We can not begin to describe how amazing this company is. They have made our backyard a dream come true. From the moment we requested a quote, we were treated with top notch customer service. Mike immediately responded to the quote and came and drew up a plan that was exactly what we were looking for. From there, Zeke, the project manager, became our personal rep to guide us every step of the way. Connie in the office was incredible as well to assist in the final design for the tile. We also had our landscaping done by the company with the expertise guidance of Javier and his crew. Every worker we encountered were there with a smile and genuinely excited for us. During the final stage, the owner came to view the project with us. This was a bonus personal touch that the company consistently provided. I highly recommend ending your search for pool companies. Vacation Pools is the one and only! read more

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do not call this company for a pool! they are a nightmare and overcharge you for products that they don't install. they up charge you for everything so that your stuck with basic basic basic. they lie and i have found out have been sued several times and they keep changing the ending of there name! do not use this company!!!!!!! they have several lawsuits against them! read more