We have had our cars repaired here for years. They are very reliable, honest, and do a good job. I…read morehighly reccomend this auto repair business.

This review will cover about 1 year of service/repairs. I went in for a bad alternator that they…read moresaid was fixed, indicator light came on less then 5 miles down the road, 2 more return trips for service they told me they put in a NEW one,WHAT!! I thought the first one was NEW??? Second trip for service was a tune-up, I was told the distributor had a crack and I needed a new one, when I went to pick-up my vehicle they told me they had to put in 3 distributors to find the right one to get it to run right, were these USED parts again. I was getting 18/20 mpg before tune-up,now I'm getting 8/10 mpg,engine running rough and now $400.00 less in my pocket. It looks like they use Used parts to repair customer vehicles and charge top dollar and only hope everything works. This business does AAA towing with several used/junk cars on the property, one can only wonder if these are the parts being used.

Great experience all 3 times I've been there! 3 different cars - very friendly & good people!!! I…read morewill only be going to Tony's ...

My experience from 2011 was not a one-off: I've been back with multiple vehicles and each time,…read morethey had an opportunity to perform extra unnecessary work (or claim nonexistent problems) and they did not. I no longer live in the area but it's worth the trip; too bad I can't find anyone local I can trust like Tony's.

Brought my mom's Subaru here after our usual mechanic (and the backup mechanic) were booked up for…read moreweeks on end. These guys told me exactly what was wrong with my car, and it wasn't pretty: something with the EVAP system/gas tank, and it would require taking off the rear subframe to get at it. Instead of pushing me to do the repair, they advised me to leave it alone and just drive it into the ground. I appreciated the honesty and straightforwardness, will definitely be back!

They were quick to get my car in, diagnosed and fixed. They found the main problem sending 5…read moredifferent codes to my engine light. Care is running much better! They are quick, professional, nice, and very affordable. Whatever questions I had, he answered and explained. Safe to say I will be returning to them for car care needs. If anyone needs their vehicle repaired, I HIGHLY RECOMMEND these guys. Roy thank you!

To this point I've had a terrible experience with Vachon Ford, particularly my salesman Robert…read more"Bob" Warning and their finance manager Christopher Stockert. Back in February we traveled from Maryland to Connecticut to purchase a low mileage 2010 Ford Expedition, the sale seemed to go smoothly but during signing the paperwork their sales manager took it upon himself to move forward with going through a 3rd party company they use for out of state purchases, inspections, taxes, tags, title and registration vs. taking care of the inspection, taxes, tags and title when I got back to Maryland myself. He said the company handles their out of state sales, makes the process simple and my tags and registration would come in the mail. I asked if he was sure Maryland participated in that system, if they would accept the Connecticut inspection, he said yes. (It was a Saturday afternoon, no way for me to confirm, so I took his word for it) A couple of weeks go by I reached out to my salesman Robert "Bob" Warning for a status update on my tags, low and behold I'm told that Maryland doesn't accept Connecticut's inspection, so I would have to have it inspected in Maryland. Bob said that Chris said they would reimburse me for the inspection. While that seems like a small bump in the road, I told them I just spent $350 on having my windows tinted because they told me the inspection was taken care of and Maryland won't pass it with the tint (I need it for light sensitivity with my eyes), I would have to have it removed and reinstalled, which means I'd have to pay all of that money again. After going back and forth with Bob and Chris, we agreed that they would reimburse me for the inspection ($87.58) and $150 toward the windows being re-tinted as long as I sent them the receipts. I emailed the receipt for the Maryland State inspection on 3/22/21 and the receipt for the window tint on 4/2/21. When I finally received the tags, they had sent them to the wrong address, thank God the neighbor that received them was honest and brought them to my house. As of today, I still haven't received my reimbursement for either receipt, I have contacted Bob numerous times by phone and text messaging and I keep getting the same response, he'll talk to Chris and get it taken care of. I've talked to Chris a couple of times, he said he has sent the request "upstairs" doesn't know why it hasn't been taken care of. I talked to him (Chris) again this past Wednesday and he said he's just going to pay me out of his pocket and he'll get the dealership to reimburse him (Yeah, sounded strange to me too), but we agreed he was going to send it via PayPal, took my PayPal info and said he'd call his wife and send it over. It's been two days, still haven't received it. At this point all of this just seems like they're trying to frustrate me to the point that I'll just give up, while $237.58 might not seem like a lot of money to a car dealership, a finance manager and a salesman, but it is to me. I'm disabled now, on disability and when you still have a wife and 3 kids to take care of, every penny counts!

I had a particular vehicle that I was searching for (a white 2017 Ford Explorer Sport) and had…read morevisited 8 dealerships over a span of about 1.5 months. I wanted low mileage, with a clean interior and exterior - but I also wanted a fair price. Being that it was the end of 2020, it was harder to find this, as most of the 2017 leases were bought up earlier in the year. I went into the searching and buying process expecting honest, professional, and respectful service. I'll share that dealing with all those other dealerships was frustrating and wore on my patience, but definitely helped me feel confident in my decision to do business with Vachon GMC Cadillac in Putnam, CT! Jim (sales) and Mike (manager) were fantastic. Jim was really friendly and took the edge off the buying process with his conversation. He was honest (admitted that he obviously wanted to make the sale) but didn't apply a lot of pressure and kept it respectful. Not once did he "honey" or "sweetie" me, or act like I was being too picky. When I took it for a test drive, I noted that it didn't sound like it should - that something didn't feel right. They brought it right into the shop to check it out and figured out that one of the tires was slightly unbalanced. They had me take it for another drive after that and it drove like a dream. I pointed out that it looked like one of the roof rails needed a fix and they immediately submitted an order to replace the part. On the day that we came to pick up the vehicle, there was now a chip in the windshield, so they made an appointment for me to come back in a week to have the windshield fixed and the roof rail replaced. Everything was handled perfectly and for the first time in my life, I LOVE my vehicle!! Very pleased with my purchase and my experience at this dealership. Highly recommend reaching out to Jim at Vachon GMC Cadillac if they've got what you're looking for!

Not honest!!! will tell you anything to get you to buy the car and then string you along on getting…read morethe car. Do yourself a favor and shop elsewhere.

This dealership has to have the most negligent and careless customer service experience I've ever…read morehad. I purchased a used vehicle back in January with a warranty I was assured was the same coverage a new vehicle had. Their sales team was prompt in getting the sale and financing, as well as delivering and taking care of the registration, but that's where the convenience ended. A few days later, I realized the heated seats didn't work. It wasn't labeled on the sale page and I was assured every used vehicle went through a 'full check'. I called about it, and was bounced to the service department. They said they couldnt do anything without the P&S agreement. The sales team said they would mail everything [Reg, P&S, warranty], and I would have it in a few days. 12 days later, they send just the registration. Over the next few weeks, I was bounced between different people as to who actually had it, who would send it to me, etc etc. I finally spoke to someone who could find it and email it, conveniently after the 30 grace. I brought the car to another dealer who would run the warranty, only to find that the bumper to bumper, that I was assured would cover all electrical and mechanical components wasnt covered. The backend experience of this has been God awful. I cannot for the life of me figure out how this place has above 4 stars. Completely careless team, disorganized, and inconsistent leadership. I'll be submitting a report to the BBB.

This is now Vachon. I came here for my emissions test. Not one employee had on a mask inside…read more Please do not come here!

Looked at a vehicle here. It had been in an accident. They said a minor one. My husband is a…read moremechanic and checked it out very well. He determined the spot welds had been wrinkled on the frame. Things were still broken under the hood from the accident. When my husband told the manager and sales man he thought it was unsafe the sales man said, " I am going to feel kinda bad about selling this to someone else knowing all that is wrong with it." Also, the sales man text me at 10 pm on a weeknight telling me how I wasted his time for not responding to him and how I thought he was a flaming pile of dog s*** out on the lawn because i wouldn't respond to him. He ended up texting me 24 times in an hour. He had been drinking. This wasn't the first time this had happened to someone I was told by the manager.

Above and beyond! My odometer wasn't working and I couldn't get my emissions test done without the…read moreodometer being read. They fixed the odometer and took my vehicle through emissions for me

of course it's after you pay to shop they are rude to you & hang up the phone and then when you…read moreshow up in person cut you off and tell you to take your shit somewhere else simply because I asked to speak to Joshh the guy couldn't tell me when he would be available or even that he wasn't available just that he was around there somewhere so when I went there to try and talk to Josh or the guy after being hung up on because I dropped the F bomb because I've been sitting in a hot car, trying to start it for over an hour, I got attitude and cut off more than once before I could even get my thought out by the office manager on the phone and in person.

I had my truck towed by them, and they damaged my truck and denied all fault, I would not recommend…read morethis company to anybody who cares about their belongings.

Jonathan has helped me on more than one occasion and its always been a fantastic experience. The…read morework is high quality and the pricing is fair, but the customer service really sets this shop apart from others. I appreciate his flexibility, expertise, and general helpfulness.

I agree. Bob is very professional and compassionate. He works until he gets something done, and he…read moreis incredibly reasonable, price-wise. As an impoverished graduate student, I really appreciate this.

These guys are as good as it gets, period. I just wrote a review about Jones Automotive in East…read moreHartford, which was a convenient place when I worked out that way. One day I lost my job, and a few months later the thermostat and brakes went on my little '03 Hyundai Accent. It could cost a bundle on that model (especially with rusted bolts on the thermostat housing, like almost welded). My friends said to try Midway, and they were unbelievable, coming in so cheap and good, I bought a Dunkin Donuts gift card for the mechanics. They will treat you right!