I bought a nice car here. The staff worked very well together, coordinating the purchase and making…read moretheir mechanics quite available to tweak any little adjustments necessary to make my driving experience enjoyable. I am very satisfied with their response to my inquiries and their attention to my car in an effort to satisfy their customer.

My buying experience was ok, but the rest has been less than positive…read more 1. It was promised to me at the time of purchase that an owner's manual for the car was ordered. A week or so later received a text from the salesman saying that he hadn't received it yet. I've had the car 3 months now. Still no owner's manual. 2. Before I purchased the car, I took it for a test drive. The test drive went great until I took a corner and the rear end shuddered. The car is AWD, thus concerned about the transfer case. I told the salesman if they got that issue resolved that I would buy the car. I was told the problem had been taken care of - just a matter of an "oil change" for the AWD. I came back and took the car for another test drive and bought the car. Now, the first time I took it for the drive, they came to me. I live in Branford but work in Farmington, so they met me in Glastonbury with the car for the test drive. When I took it for the second drive, it was on the day I was going to buy it, so I just drove it around the dealership. No issues. By the time I got it home, it started doing the shuddering again. Figured maybe give it a couple days for the oil to work its way into the gearing. Still didn't work. I drive ~100 miles a day just commuting to/from work. I took the car to my mechanic (who I've had since ~2005) who just took it for a quick test drive and confirmed that it either needed an "oil change" for the AWD, or there was a bigger issue with the transfer case. When the salesman had texted me notifying me that they had not yet received the owner's manual for the car, I notified him that the issue still existed for the shuddering. NO RESPONSE. About a week ago I had emailed Ellis about both issues, and have gotten NO RESPONSE. Mind you, when I tried to negotiate the price of the vehicle, they made me feel as though they were doing me a favor with the price it was at already. They had the car on their lot for almost a year (it shows how long it's been listed online), so who was doing who the favor? I literally feel as though this dealership just wanted this inventory off their lot worse than a bad rash and do not want to follow up with the concerns or issues of mine. Shame, too, because I tend to buy a lot of cars between myself and my 2 adult daughters. Oh, and my 5 siblings, and all of their children.

Jesse Nye was the best salesman that i've ever dealt with at a car dealership. He made the lease…read moreprocess extremely easy. i provided some preliminary documentation before turning in my '23 Elantra and by the time I arrived to pick up my '26, I was in and out the door in about 1.5 hours. They were also able to exceed the deal I had received from a competitor. I will be doing all my leasing at Wile...

Im going to be very honest in my review and my interactions with the salesman Colin, the finance…read moremanager, and the general manager Peter Sarro. The promises of a car "tomorrow" ultimately turned into a week long ordeal. My car was secured on Thursday and was supposed to be ready for pickup Tuesday. Which turned to Wednesday the latest and finally ended up being the following Monday. I was told the delay was due to the fact that my vehicle needed new tires, but the vehicle was ultimately delivered with used tires. We wanted to trade in our car at the time of sale and put something towards the new car, but were told we could not unless we wanted to wait 2 more days. We had exactly 60 seconds to look at a car we didnt get to test drive because we were rushed because "there are a lot of people picking up today". I was told there were no differences in the cars we looked at and test drove and the car we ultimately ended up buying. This proved to be false. I was never told there was a minimum amount to finance, so when i went in with 2 checks, one was refused due to some undisclosed financing minimum. In face, I was specifically told " I don't care how you pay, its all the same to me" by the manager in the previous visit. My bottom line price was $30,000 OUT THE DOOR. taxes and fees included. When I asked Colin what my total was before I started signing, he told me "Right at 30." He lied right to my face as the price was $31,012. When we went into the finance managers office and started looking at paperwork we questioned why it wasn't a Hyundai Certified Pre owned as that's what we were told all along and the only reason we even went back to the dealer. The finance manager got up, walked out without a word when i threatened this was going to go a whole different way without a certification and we were going to walk away. He then came back with a few payment options all of which included additional warranty coverage like that's the only way the car would be certified. I was never given payment options that did not include an additional warranty. An ultimately $35,000 car didn't come with basics like floor mats or even a manual. Its been 10 days since I've contacted colin about this and have received no response. We were told 2 completely different figures about how much money was put into the car, by the same person and were told if they put anymore into the car it would be over the $30,000 out the door price. Which it ultimately was anyway. We were told when we bought a car, it would be completely gone over with us. This was also not done. So no tutorial, no test drive and no manual. How do you figure out the buttons on a self driving vehicle while you're driving without it being dangerous? A certified pre-owned Hyundai comes with 3 months of sirius radio and bluelink. Mine did not. As part of the 173 point inspection the car must include an owners manual, a quick start guide and owners handbook. mine did not include these. Under that same inspection, there is to be no visable damage to the front bumper or grille and mine is damaged on both and checked off as "no damage" "meets stds" The clock is supposed to be set to the right time. While this may seem like a simple stupid task,even this was not done leaving me questioning whether anything was done. My battery failed the inspection and says no good. It is supposed to include a Carfax specifically, but I had to pay $50 for my own when I got home and realized all the problems with the vehicle and service and sales departments. It was in this Carfax report we discovered it was not a one owner car, it was a 3 year, 36,000 mile lease, which was never disclosed. I was charged for vin etching on a vehicle that was already $700 over my budget. When i called Peter Sarro the general manager and explained my many concerns, he said " are you done? can i talk now? you've been talking for 20 minutes." i expressed that i thought he wanted to hear all of my concerns and that i could see he was not the right person to talk to to try to rectify the situation. I gave him a chance to rectify the situation and that was a kindness, and he pretty much laughed in my face and offered a manual. I thanked him for his time and told him to have a great day and then went over his head. You will get nowhere with these people I have escalated this case to Hyundai Motor America Customer Care and they are NOT happy. I do have to mention Colin was wonderful and went above and beyond until the moment he received our check. That's when the communication changed, the effort stopped and everything was different. The no pressure, upfront pricing and transparency they claim to have as standards are a joke and they do none of those things. We were pressured, lied to about the price and not told so many things.

Above and beyond! My odometer wasn't working and I couldn't get my emissions test done without the…read moreodometer being read. They fixed the odometer and took my vehicle through emissions for me

of course it's after you pay to shop they are rude to you & hang up the phone and then when you…read moreshow up in person cut you off and tell you to take your shit somewhere else simply because I asked to speak to Joshh the guy couldn't tell me when he would be available or even that he wasn't available just that he was around there somewhere so when I went there to try and talk to Josh or the guy after being hung up on because I dropped the F bomb because I've been sitting in a hot car, trying to start it for over an hour, I got attitude and cut off more than once before I could even get my thought out by the office manager on the phone and in person.

Do not buy a car from this auto dealership! I was sold a car that had a transmission that had a…read morerecall out on it that had expired. The transmission went only a couple thousand miles after I bought it. When I got the transmission replaced, we then discovered a bunch of other expensive repairs needed to be made as a lot of stuff was rusted out. Clearly, this car sat in water for a long time. Total lemon!

I had a great experience with J & D! I was in an accident recently and dreading the whole process…read more Mike made the process painless, guiding me the whole way through. Before I knew it I had my car back and it looks like new. We also bring our cars there for maintenance and are always happy with the service. Would recommend them to anyone and I have!!

I have never had anything of mine worked on at any garage. You see, I have been a mechanic my whole…read morelife and owned my own shop. Now at 72 years old with back, hip, knee, and arthritic hands. I can't do it anymore. Especially under the dash. So off to the Dunkin doughnut, where all the knowledge is in town, to see who is the best in town is to fix my PU truck. It was hand down Monson road garage. Best I can say is they are honest, no hidden expenses and estimate was correct. The work was neat, and my interior was clean and back in good working order. As a professional myself, it was nice to see the care they took in doing my job. I will not hesitate to use them again in the future.

I needed to have my a/c charged but the dealer I purchased my car from couldn't take me for 2 weeks…read moreduring a recent heat wave. My husband has heart issues so I was in dire need. I told them no thanks. Mark at Monson Road Garage took me right away and I had my car back within a couple hours. I can't say enough good things about the people from this garage. They will get my business from now on.

I didn't buy my car there but, took in my K5 for a recall and I had thrown a code. Super friendly…read moreservice department who explained everything and were super knowledgeable about the issues at hand. Couldn't be happier. Thank you Putnam Kia!

Made an appointment for an oil change and tire rotation in addition to adding some services still…read morecovered under my warranty. Everything was super simple and easy. Everyone who worked there was super helpful and personable. My car was done in under 2 hours. They didn't clean the vehicle or update the tire pressure, but that's ok! I would definitely come back here to service my 2022 Kia seltos ! The pricing was fair and they seem to be an honest group of individuals employed here!

I would first like to say that, so far, the vehicle I purchased from Yantic auto center is quality…read moreand I have not had any issues with it, although it's been less than a week since I've owned it and based on my experience with the people who work here, I'm almost expecting something to go wrong with it. First, there was no sit-down opportunity like at most dealerships. I was not seen for more than 10 minutes at a time and was asked every time to come back the next day over the course of 8 days to sign a paper or to do something else when I could have easily had everything done and drove off with the car in one day if they had taken a couple hours to sit down and work with me. This was extremely frustrating since I work until 5, as most people do, and they close at 5 every day so it affected my work life as well as personal life over more than a week. There were 2 days over this period where I was unable to make it in and Carlos called me multiple times and texted me multiple times while I was at work to come in when I had already told him and the owner I could not make it to the dealer over the weekend, when in reality I could have had the car days prior if they would just sit and talk with me at all. Everything was extremely rushed and difficult to understand when going through paperwork, I have never been so confused while talking to a professional of any industry as I was in YAC. When my boyfriend or I would ask what things on the paperwork meant or why they were marked certain ways we were given short or unclear answers that I feel were somewhat misleading and told to me as if it was all normal. They marked every paper with "no warranty" although the owner told me they have a 90 days free warranty and I had purchased and extended warranty on top of that which I had to ask to get proof of and I was told I'd get it in an email which never came. I had financed my car through NFCU, and when Mike (owner) wrote the amount of the car I was going to finance on the check I told him he was maxing the check out when the cost was $515 less than that. He told me that they would be refunding the difference and it was "standard" to write the highest amount the check would allow before processing. Well I received no refund upon picking up the vehicle and had to ask twice for proof of the extended warranty we paid for. When I called about this they told me I could pick it up "tomorrow" again, because apparently it's impossible to do anything in one day here. My boyfriend picked up the check the next day which was $463 and not $515 like it should have been. When he questioned them why the check was less than it should have been they said it was for the 2% fee their card machine uses, which I think really should have been waved considering I'll be paying way more interest than that to the bank for the $515 they overcharged me for. When my boyfriend asked why it was overcharged in the first place they said they "misjudged the cost of registering the vehicle" however, the registration should have been and WAS in fact rolled into my total that I already signed for. When my boyfriend called them out for it they couldn't give any answer besides there was "miscommunication". I find that ridiculous considering I literally told the owner he was overcharging me as he was writing the check and I think I communicated that very clearly. If you're looking to be swindled and over charged and harassed by the employees for over a week of your time, you've found the place. Update: my starter on this car died approx 3 weeks after owning this car. They replaced it under my warranty Would also like to mention I have attempted to post this review on Google multiple times and they have taken it down each time or disputed it

I purchased a car from them in August. Within 2 weeks it had check engine lights, broke down on…read morevacation with my children in it. I was told they could not give me a warranty because I paid cash for the vehicle. Turns out in CT this is illegal. When asked they did not respond to my request to honor a 90 day warranty as is the state law. Since buying this car from them less than 4 months ago I have put $2000 into it, and it is broken down once again with a possible $5000 suspension issue!! This is unacceptable, and the dealer has offered NO help. I would not recommend them for your car purchases. Their "check" that they sign off on doesn't even include oil, as I needed an oil change 4 weeks after buying, and this seems like the simplest of things they could have done. Not to mention the huge problems they missed/didn't even look at.

I had my truck towed by them, and they damaged my truck and denied all fault, I would not recommend…read morethis company to anybody who cares about their belongings.

Jonathan has helped me on more than one occasion and its always been a fantastic experience. The…read morework is high quality and the pricing is fair, but the customer service really sets this shop apart from others. I appreciate his flexibility, expertise, and general helpfulness.