Michael M In…read moreresponse to your reply of my rating. The warranty company made it right and replaced the oven after I furnished thorough pictures of the unit. There was no rodent damage to the unit, only evidence that it was old and worn out. Your technician was blatantly incompetent on this call and it's great that he is no longer with you anymore. However, it was not handled the way it should have been, caused problems I should not have had to deal with and I will continue to share my experience with others. There is no need to discuss this further, you can post any response you choose, but the damage was done, and the warranty company made up for your technician's incompetence.

Prepaid a repair request in the amount of $108. Service rep came with inadequate tools to look at…read morerepairing our clothes washer. Did not run, operate, open, unlock, unscrew, or do anything to the washer. Said he didn't have the right tool. He called his "supervisor", and they decided that we needed new parts and labor in the amount of over $500 without making any effort to actually validate the problem. Total waste of $100. With that type of "service" we opted to go elsewhere.

Had an urgent need to get a new gas stove installed the day before Thanksgiving. Lucky for my…read morefamily and I that he was available on such short notice. Arrived on time, great customer service, knowledgeable. Highly recommend.

paid for icemaker and he never returned to install after repeated calls and attempts to contact.read more

We have a home warranty through American Home Shield and the only other time we actually used it it…read moredidn't go well at all, the technician acted as though he were irritated to have to come out and said he would be back and he was but .... I digress, we weren't honestly expecting much when I made a service call for our washing machine. But Tim came out, was very professional but also friendly and explained each step and kept me posted if there was any change or issues. He knew what he was talking about and got our old, over-worked washing machine going again!!! We would not hesitate to use them again in the future and am pretty stoked we found a reliable, knowledgeable service repair company. Thank you so much!!! P.s. so sorry my Dawgs "assisted" you so much. They do that.

Absolute joke of a company. We live in And Lubbock. We have really hard fucking water.. They would…read morenot install the dishwasher because I use a whole house turn off and not the turn off under the sink because our hard water freezes it up every time.. so they refuse to install a dishwasher. I reported a dishwasher issue on 14 December. They came out, looked at. It said they had to call it in within two weeks. They had to come back and take the circuit board out of the dishwasher which was completely fried. Literally it was black.. then they said it had to be replaced so I schedule the replacement now they have been out here three times at this point. They come out and they say they can't install it because they can't turn the water off under the sink and I tell them no I have a Main house turn off.. they refuse to install the dishwasher. As far as I'm concerned, this company is trash.! if you have to use them because of your warrnty, I'm sorry that's the reason I got stuck with this. Sorry ass company..

extremely rude and unprofessional, unable to provide proper service. Constantly arguing with…read morecustomer while being unhinged and unstable

On time. Knowledgeable, thoughtful & helpful with the few years old appliance we had. Took his…read moretime with repair.

Very capable repairman who really got use out of a jam. Second time to use him. Highly…read morerecommended!

Mike has years of experience and always does a great job at a fair and reasonable price. Highly…read moreRecommend!

Fridge repair in Lubbock, TX -- Frazier misdiagnosed an issue with my LG refrigerator (DH F error)…read more A part was replaced, but the issue persisted, then got worse. I was unable to use my fridge for roughly two months. Calls/texts went answered, and once they did, Frazier advised he could check other parts as needed. Mind you, I was already in the hole $3xx.xx and didn't feel like buying a new fridge piece by piece. I called LG and their technician fixed the issue and told the part Frazier replaced wasn't the culprit. I called Frazier for some sort of refund (even a prorated one), and was told he would only offer a refund if he misdiagnosed the issue. I guess in his eyes he was paid to replace a part, not fix a fridge, so he didn't think he misdiagnosed anything. My suggestion -- contact your fridge's company for a professional repair and warranty. I ended up paying LG a flat rate and the fridge is good as new.

Very knowledgeable and fixed washer in a timely manner. Prices are reasonable and I will be using…read morethem again.

worked me in earlier than promised, cost exactly as quoted, fridge is cooling, making ice again…read more Excellent service by a friendly and competent technician.

Very prompt. Very friendly and hard working. Stayed and worked on dishwasher till it was fixed…read more Will definitely use again.

I've used American Home Shield for a few years now and over that time my experience their…read morecontractors has been generally less than stellar. When my dishwasher stopped working recently, I called AHS to file a claim. They indicated Appliance Tech would be responding and I began to research them to get a sense of their reputation. I very quickly grew skeptical due to my inability to find any information on them online. No website or reviews - I feared the worse. My fears were thankfully unfounded. Damy and Tanner did a fantastic job. The repair was handled professionally and efficiently, start to finish. Great communication for both the initial diagnosis and subsequent repair, and they arrived within the scheduled 2-hour window - in my experience, a rarity with any service company these days. Overall I was pleasantly surprised and would definitely use them again.

Damy did an excellent job fixing my washing machine! He went above and beyond figuring out what was…read morewrong and even finding things that weren't working (that I didn't know about) and fixing them for me! I really appreciate his diligence and I'm so thankful to have my washing machine working again!