On the recommendation of Charles (I think thats his name), I purchased a Miele Dynamic U1 Cat &…read moreDog Vacuum. Best vacuum I've ever owned. I take it in annually to have it serviced and it still works like new. Always honest price quotes and quick service! Highly Recommend!

Prompt and quality service. Offers various types of vacuums for sale…read more Would recommend.

Took my 13 year old Dyson in for service. It needed some love & care…read more The turn around time & service was great. These people are great. The parking can be a little tight if you park in front of the store. The people were very friendly & professional. Please give this small family business your business they are good people.

I had a bit of a hard time writing the review for Red Vacuum because though…read moreI was very happy with how the vacuum was fixed, there was a difficult time with a very grumpy and off-putting employee who, I have been told, is no longer with the company.  That is a relief as I can now more happily recommend the business.  The parking for the store is tough right out front but there are more spaces that are a lot easier to get in and out of located to the side of the little center.

I love my vacuum cleaner!!!!! I got it 2 years ago from the…read morekid's dad for Christmas. It's a Shark Rocket. Nova Vacuums called it a stick model. The motor is on the top of the "stick" along with the dust collection canister. This vacuum was terrific and I probably vacuumed 2 to 3x a week sometimes. . Then we got two cats from the SPCA. I was still diligent to empty the canister when it was full and clean the rotating brush from tangled hair. It was great for another year then the red light came on. I took it apart and cleaned it thoroughly. Red light stayed on. I finally Yelped for vacuum cleaner repair shops and can you believe there's one barely a mile from my house! It's right next to the Sheetz and directly in front of Giant! It's a really big building. I had no idea. I stopped in to visit Nova Vacuum on Friday. Spoke a couple guys in there. They were really nice. They said they'd call me Monday. However about 90 min later, while I was at Sue's Laundromat prepping for winter, I received a call that they know what the issue is. Cost prob $120. We'll call you Monday. Finally the next Friday I called them back and asked if it was ready. They said yes. Maybe I misunderstood about Monday. Maybe it was ready Monday. But I walked in, I turned it in and tested on their carpet. Seemed to work. I paid like $118 bucks for a great cleaning and new rotating brush. I got home and vacuumed for almost 2 hours!! Stopping to dump canister and cut hair from rotating brush. My carpet looks great again!!!! And the guy at Nova Vacuums said my Shark Robot was one of the best vacuums in his professional opinion!! I am LIT over this outcome! .If you need yours fixed or even a "new to you", used vacuum, come to Nova Vacuums here in Warrenton. The place is no palace but the guy knows what he's doing!!

Unprofessional and Hostile Customer Service…read more I had a very disappointing experience with Nova Vacuums. I dropped off my Miele vacuum on Saturday, August 8, simply to have it looked at and find out what the repair would cost. On Wednesday, August 12 at 1:33 PM, I received a voicemail from Lou regarding my vacuum, followed by a text message at 1:36 PM asking me to call. I returned his call that same day at 3:29 PM, and we spoke for approximately three minutes. During that conversation, he gave me a $192 quote for the repair. I explained that I needed to speak with my partner before deciding whether to proceed and told him I would let him know after speaking with my partner the following day. I unfortunately forgot to call on Thursday. Today, Friday, August 14 at 12:43 PM, I received a text stating that they had not heard from me and asking me to pick up my vacuum as soon as possible. I immediately returned the call at 12:44 PM. I also want to point out that I have poor cell service where I live, and I have no other incoming call records showing that he tried to contact me during that time. The call records I do have show his original call/voicemail and my return call to him on Wednesday, as well as my immediate return call today after receiving his text. Returning someone's call approximately two hours after receiving a voicemail should not be treated as some kind of offense. People have lives, jobs, responsibilities and things going on. I am also pregnant and currently preparing for a baby. Forgetting to call the following day was my mistake, but it was an honest oversight and certainly did not warrant the way I was treated. When I returned his call today, instead of simply discussing the situation, the conversation became extremely confrontational. I was spoken to rudely, accused of trying to hurt his business, and told to come get my vacuum ASAP. He then hung up on me. The entire interaction was completely unnecessary. A professional business should be able to communicate with a customer about a repair without becoming hostile or making accusations. At this point, the $192 repair will not be going to someone who treats customers this way. I will be taking my business elsewhere, and I will also be letting people I know about my experience so they can make an informed decision. After reading other reviews mentioning an explosive attitude and rudeness, I unfortunately understand exactly what those customers were referring to. He may have extensive knowledge about vacuums, but knowledge of vacuums does not make up for poor customer service. His customer service seriously lacks professionalism, and his hostile attitude toward me was completely unnecessary. I have screenshots of my call history and messages documenting the timeline. I am sharing this review because customers deserve to know that technical knowledge is only part of running a business -- how you treat your customers matters too.

Great service fixed my dryer that was making noise . Got an appointment the same day and the tech…read morehad the part in his truck

The technician came last week and diagnosed my Maytag washing machine with a broken presser switch…read more He came back today to replace the switch and told me when he was done that he had good news for me. It was not the pressure switch after all. There was a leak in the plastic hose so he was going to knock off $100 from the total. I knew in my heart that $300 for a piece of plastic was too much but I was happy to have a working washing machine again. As he was writing up the bill he did not give me $100 off, rather $50 off. I wrote the check for the total he gave me, but did not notice the math error until after he left, so I gave the office a call. They put me on hold for a good few minutes (until they could come up with a story) and told me that the technician forgot to tell me that the $50 was for shipping (which was not included in the original estimate). And, 'm pretty sure they had some tubing around the office. Anyway I feel swindled! But he did fix it in a timely manner.

My husband does the vacuuming in our house. He was gone and so I had to do it. I could hardly pull…read morethe machine across the floor so I knew there was something wrong. I called the store, and a young man named Charles, said sure, bring it in! When I went to see him- he said all you need is a tune-up for $89! It was ready when he said it would be, we exchanged some conversation, and I was off with a vacuum functioning the way it was intended. I'd highly recommend anyone to this store. Thanks, Charles!

Go here to get your vacuum serviced or to purchase a vacuum. Check out r/buyitforlife on Reddit;…read morethis is a locally-owned, non-big-box vacuum store that sells all the brands you will read about. And this business will take care of you, just like the good 'ole days of business ownership. I did not buy a vacuum from here, but I called the store for help with a Miele I got from another store that had gone out of business. The owner, Charles, went above and beyond what I would expect from a business in helping me out. He charged a reasonable price to service my vacuum, gave me some tips on how to care for it, and made sure I left feeling great and more educated. I won't ever go anywhere else for anything vacuum-related.

Nick with Sterling Appliance is AMAZING. He called to give an ETA. He knows appliances was a an…read moreadept diagnostician. He explained everything, including general maintenance and the water quality/hardness in my area. He is worth EVERY penny. Sterling Appliance, give Nick a raise. He's the gold standard.

Great delivery service performed by Hector and Will. They arrived on time, in fact a few minutes…read moreearly. Very friendly, removed their shoes and put down a mat to protect my floors. Hit a few snags because things in my house were a little old but didn't let it stop them. Hector came prepared with his tool bag and had everything he needed. He also gave me an short tutorial on how to use the appliances until I could review the manuals. It was the smoothest delivery I've ever had. Highly recommend Sterling Appliance. From Andre helping me pick out my new appliances to Hector and Will putting the finishing touches on my spending spree. They even tidied up in the yard from unpacking the new and packing up the old. Great job guys!! Thanks!

We had tolerated the grinding noise in the 5 year old clothes dryer for longer than I care to say…read more I had already experienced a failed service call for this same problem in said machine and did not want to spend another $65 call needlessly. I thought perhaps I should just bite the bullet and buy a new one. One last try before I plunk down $400 for a dryer that no longer matches my washing machine. I was mentally prepared for failure but--- EUREEEKA!! And I don't mean a vacuum kind of Eureka. The repair team (one was in training) was punctual, cheerful, worked quickly, cleaned up, were polite, and .... they fixed it. They phoned a head to let me know how long it would take to get the part, and installed it the day after they got the part. No two week wait for the 'next available appointment'. Next time I'll call Vienna first, not Betty's, Sears or GE. PS These guys work west of the city so if you're in DC, sadly you are out of luck. Sorry.

We were charged $225 by Al for a basic task that took approximately five minutes to complete. The…read morework itself was elementary and did not justify anything close to that price. Receive a quote in writing before the work starts and think about hiring another group with trust behind their name first.

My refrigerator went on the fritz (I suspected a bad compressor relay) which for my model would…read moretake about 5 days to get here. I decided to call Apple appliance since they were nearby, and I had a positive experience from start to finish. I explained my issue to the technician and he agreed with my assessment, and said he had the part I needed. Within an hour he arrived, and in just a few minutes replaced the part and got my fridge working again. Throughout the process Apple was communicative and professional, I'd recommend their services and will use them again should the need arise.

The day before I was to host a house full of people for Thanksgiving my fridge and freezer stopped…read moreholding their temps...talk about stressful. I called a few repair shops and nobody could come out until after the holiday. Fortunately my sister told me to call Apple and sure enough a technician arrived about an hour later. He didn't have the parts he needed but immediately called his warehouse and made arrangements to pick up the parts that evening. The following day he came back (on Thanksgiving) and my fridge was back up and running just in the nick of time. Crisis averted! (BTW I was able to move all my food temporarily to my neighbors fridge until the situation was resolved.)