I had a very disappointing experience with the service department at Acura Valencia. I brought my car in for an alarm issue and was charged for labor and a unit replacement based on their diagnosis, only to later be told they were completely disconnecting the very alarm system I originally brought the car in to fix. What made the experience worse was the way I was treated by the service advisor. I was told "we're not God" and there were insinuations that the issue was somehow because I may have bought a used car, which I found insulting and completely unprofessional. Instead of taking accountability for the incorrect diagnosis and charges, I felt dismissed, talked down to, and bullied. I brought my concerns directly to the manager and explained how uncomfortable and insulted I felt, but nothing meaningful was done to address the situation or the behavior of the service advisor. Customers deserve honest diagnostics, respectful communication, and accountability when mistakes are made. Unfortunately, that was not my experience here. Please don't go there read more

Took my car in for an oil change and tire rotation. I marked the tires to see if they rotated them and turns out they DID NOT. They charged me $60 as if they did. Called them out on their bullshit and they refunded my $60. Don't ever come to this Acura, they're fucking scammers read more

We were visiting friends in Santa Clarita when our Acura's radiator gave out on us. I saw Ashley in service and explained the situation. She took the keys and I was on my way in about 10 minutes. Next day she called with estimated repairs. Since the car was old, we didn't want to spend money fixing it. She helped to arrange a price from the dealer and we closed everything remotely. Ashely was fantastic! read more

Thomas is the man! I took my car in for service, and he kept me updated every step of the way. Great communication and excellent customer service--highly recommend. read more

Called them on Dec 17 to bring my newly leased ZDX in for tire rotation and to address in issue with the break and unusual noises the car is making. They said that they do provide loaners and will contact me to set up an appointment to bring the car in. Have checked in with them every 2-3 days to get updates. Have been constantly getting the same message as stated below: "Thank you for your understanding. We recognize that this has taken longer than expected and appreciate your patience. Our team will follow up with you as soon as the appointment and loaner car details are available. If you have any other questions or need further assistance, please let us know. https://vi.carleadsup.com/cars?r=5p8fn8" Today is Dec 31st, I am still waiting. read more

DONT GO HERE....Rude service department, Ashley refused to help me dealing with a blown engine and no loaners left. Will rather by at SHERMAN WAY ACURA read more

We just purchased our new MDX from Valencia Acura. Randy was our salesman. We had looked at Honda's, Lexus, BMW, and Mercedes. Other than Lancaster Honda, who I bought my last car from, Acura had exactly what we wanted in stock and Randy was one of the most knowledgeable, friendly, and professional sales consultants we've ever dealt with. We drove both the RDX and MDX, LOOKED AT 3 DIFFERENT MDX's ago while Randy allowed us to take our time, giving my wife and I plenty of time to discuss our final decision. Then came the negotiation which is the part my wife and I both hate. Randy and Sales Manager, John made this almost pleasurable. No back and forth, no games, just a very reasonable deal for our gorgeous new car. The finance office was next. Agai, no games, no nickle and dining, just the information w needed, no pressure just another wonderful experience. We were in and out in just a few hours, with the exact vehicle we wanted at the price we knew we fair. I highly recommend Valencia Acura to anyone so is looking for their next car purchase, weather new our used, your experience will be a good one with a very polite and professional representatives. read more

I had an amazing experience at Valencia Acura. I had come from having a not so great of an experience at the Thousand Oaks location and this location was definitely more personable. The staff knew exactly how to talk to customers and find out what their needs are. I actually didn't come here with the intention of purchasing a car that today but honestly the service really won me over and I will say Gregg Nagel was an amazing person to work with. The car I purchased is beautiful and has lived up to everything They said it would, I also had really good communication from them even after purchasing the vehicle when I still had some lingering questions. I will refer anybody I know interested in an Acura to come here thank you to this family owned business for making my experience so wonderful! read more

From the moment I inquired online for my new car purchase to the second I walked out of the dealership I was treated with only the highest quality customer service with friendly and helpful attitudes. My salesman was Matt Randall. Matt went above and beyond to help me when I needed it the most. I had recently purchased a car from another manufacturer and was extremely unhappy. After extensive research and from having an Acura In the past I decided on a 24 RDX Aspec Advance. after filling out my Interest online, I was contacted by Matt via text and it was nothing but the best customer service from there on out. Matt was not pushy, there was a small period where I thought I would have to wait and he didn't argue at all. When I texted back a week later he was ready to help again. Knowing that I lived over 1hr away, and worked night shift. Matt had all of my paperwork ready to go at the time we agreed on to meet at the dealer. The Finance manager, and everyone I came in contact with was exceptionally nice. I think I was at the dealer maybe one hour and was on my way back home. Matt is very knowledgeable about the cars they sell. He loves questions and explains all of the features well. He even showed me something that I didn't know before. I highly recommend this dealership. And I will be going back in the future. read more

Valencia Acura - Car Dealers Near Me - Valencia, California

I continue to visit Valencia Acura's service center with Ashley Marx as my advisor after my free maintenance period expired for my Integra and am always happy with my visits. I have visited for regular maintenance, parking sensor issues (due to impact from something falling off a truck), and warranty repairs, and I believe that everyone (advisor, technician, etc.) is doing as much as they can in their power to get you in and out in a satisfied manner. National parts availability for certain items may be another question, but that's nothing they can do about, in particular, besides advocate for you on an already competitive waitlist. Car service feels and is expensive regardless of whether you do it at a dealership or third-party, and I'm sure there are options for cheaper service, but considering the overall market, I don't feel like I am being ripped off or treated as an ATM. read more

I never bought a car here, but I have taken my car here a couple of times for service. Both times customer service was awesome. Prices are not as high as I thought they would be for a dealership. My car was out by the promised time on both occasions. I would definitely bring my car back here for service. :) read more

I initially came in to see a used vehicle I found online with no plans of leaving the lot with a new/used vehicle. I was contacted by Alfredo/Online sales to come see the MDX posted online. I was very clear that I had no plans of purchasing anything that night. Along came Dee, he made me feel so comfortable and was so patient with assisting me to every car on the lot that I wanted to see. I was so thankful for Dee's kindness, it made me feel at ease, like I was part of the family. Financially it was tight, after many deals offered I finally settled. The only thing I was disappointed with was not being informed of the last minute changes made in the deal by Alfredo, such as lower annual mileage, no information of what would be covered in services etc., it was too late in the evening to complain and papers were already printed. Other than that, I am very happy with my new vehicle, MDX has always been my favorite suv and I finally have one My son loves our car, says it his favorite Dee thank you again and know that I have been referring my friends and family to contact you if they are interested in purchasing a new vehicle! read more

Valencia Acura - My son loves my car so much that he no longer wants to ride in his dads car lol - Car Dealers Near Me - Valencia, California

I always get my car serviced here. They are very polite and they try to give you discounts when they can..

Really incredible service. I've been to several Acura dealerships over the years and this one by far has the best customer service and service department. Go see Thomas, he will take care of you! Twice now they've performed service on my RDX in a timely manner, called with updates, provided a loaner while I was waiting (for same day service!), were flexible with me on return time. They always provide accurate quotes for service and are fairly priced. We are really happy with their work. Thank you Thomas and team. read more

I don't usually write reviews, least of which for a auto dealership; however, this organization warrants an exception to the rule. Within the last 2 weeks, I purchased an ITS from these folks, and much to my surprise, found the experience to be pleasant and relatively trouble-free. Most notable was the professionalism displayed by Matt Randall, as I found him to be an affable individual most interested in satisfying the customer. I would highly recommend him to anyone interested in purchasing an automobile. With the growing lack of courtesy & personal touch in all our dealings with the industry, it's refreshing to find someone with integrity and with a sense of responsibility toward the customer. Richard A. read more

Went for a service, picked up my car after a few hours and got it back missing a few items, including my Uni parking pass that hung off my rear view mirror. REALLY, my school parking pass? Y'all are ridiculous. And of course they ghosted me after I reported it. read more

Nothing much to say other than this is the best car dealership I have ever met. This is my 4th Acura from Valencia. Brian Fleming has always gone above and beyond and makes everything easy, No Car dealer BS , just straight talk friendly etc, The whole staff is incredible. I will never guy a car anywhere else. This dealership has made me brand loyal to Acura! This place gives me faith in humanity! BTW Acuras are also great cars! Valencia Acura and Brian Fleming are Rock Stars! read more

Valencia Acura - Car Dealers Near Me - Valencia, California

I had a great experience with Matt Randall to the point that I feel the need to write this review. He had exceptional professionalism, exceedingly high car knowledge (including about older generations of the model being discussed), and had an approachability that made me want to work with him. Ask for him by name. read more

Highly recommend Brian Fleming for any Acura purchase or transaction. I've been to many dealerships over the years and it's so rare that i can say visiting this one was a highlight of my day because of how honest and nice the team here was. read more

We purchased a Certified Pre-Owned 2020 Acura MDX with Tech Package from Brian and Chris, and we couldn't have chosen a better Acura dealer to work with. Brian and Chris were courteous, willing to work out a fair deal with us, and true professionals! Chris was very helpful, patient, and informative in showing us all the details of the car, and Brian made the transaction quick and easy, making sure we left as happy customers! We do plan to give them more business in the future. read more

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Drove all the way to this Acura dealer cause the deal that John gave us over the phone was really great. When we got there my parents actually realized that the trim level that they were looking at didn't include the parking sensors and in order for them to get that feature they had to go to a higher trim. John was able to give us a really great deal for that new trim level with the price hardly changing. They were really accommodating and more than willing to get a deal done. Our sales people were John and Servando. They were both very knowledgeable and helpful throughout the whole car buying experience. If you're in the market for an Acura I would highly recommend visiting this dealer even if you have to make the drive out from the valley. I can guarantee you that they will give you a more than a fair deal for the car you're looking for Thank you guys, especially John!! read more

Valencia Acura - 2020 Acura MDX with Tech Package - Car Dealers Near Me - Valencia, California

I recently purchased a 2024 Acura Integra A Spec. My son and I went to go look at prices and were scared we were going to get hounded down by the sales guys like it usually happens so we came up with a story and were ready to say we were just looking. Matt approached us and right away introduced himself, I right away said we are just looking so that we would be able to see the car without any pressure. As we were looking he was asking questions and I was answering. The more that we were going back and fourth the more comfortable I felt because Matt was not pressuring us at all he was giving us all the info on the call and answering any questions my son or I had. Long story short we felt so comfortable with Matt's approach that we had him run us numbers as we were also trading in my old Acura. Matt went inside and we followed and met Brian (I had met him before) the nicest man and John which was also very nice. Numbers came back looking good and we came to an agreement and purchased my new Acura. The whole process from start to finish was such a great feeling, we never once felt pressured to have to buy or anything like that which is HUGE when you purchase a car. Matt you are an awesome sales guy keep doing what you are doing and having that approach. I have told all my friends and family that are Acura owners that when they are ready to go straight to you. Thank you also Brian and John you guys are the best and made us feel like family. I will always come to you guys for any Acuras for myself or my family. We will always be FOD. read more

Valencia Acura - My NEW 2024 Acura Integra A spec - Car Dealers Near Me - Valencia, California

If I could put no star for their customer service over at the service side, I would. I made an appointment the first time for oil change under warranty and waited for about 30mins only to find out they're not able to take us in because oil life is at 30%, told us to come back when service light is on and oil life is within 10-15%, made another appointment this time because maintenance light came on and oil life is at 10%, got there 20mins early and asked us to wait and check in when it's close to our appointment time, 10mins after the person at the check in area came out and told us that they'll have to reschedule us due to bad staffing today.12/16/23, I told her we drove all they way from palmdale and that this is our 2nd time coming for this service, and that we are driving to Bay Area tomorrow so we really needed the oil change, they said sorry but they'll have to reschedule me, I just told them I'll just have the service done outside and they immediately said Ok. Really bad service, the fact that we have an appointment and turn us away for a simple quick service. What's the purpose of making an appointment? And really make us drive all the way back for a simple oil change? And also when we got their service manager was having conflict with another customer about the wait because they're warranty service too. Such a shame because we had a great buying experience with Dee back in July! read more

I highly recommend the Valencia Acura Service Department. I have been a service customer since I bought my 2014 Acura RLX and I now have close to 130K on the odometer. I have never had it serviced anywhere else and it still runs like new. The service manager Robin Albanese has gone the extra mile many times to ensure my car is serviced properly and to get warranty work done when needed. If you are in Santa Clarita and you own an Acura, there's nowhere else you should take it for it's care. read more

Valencia Acura - 2014 Acura RLX - Car Dealers Near Me - Valencia, California

My used car purchase here was the best I've ever had, and I want to give big kudos to Matt Randall. Matt is an excellent low-pressure salesman who made us comfortable, had great insight during test drives, knows the tech, and was straightforward to deal with. I had previously visited another Acura dealer and walked away -- high pressure, sleazy, bad numbers, etc. This experience was the COMPLETE opposite, comfortable and pleasant. Brian and Gary were also great. Would highly recommend and would buy here again. And... bonus... LOVE my Acura RDX! Thank you. read more

Valencia Acura - Car Dealers Near Me - Valencia, California

We love our vehicle. This is not a negative review regarding the vehicle it self. The negative review is in regards to the services department. They are an absolute ripoff!!!!! They charged my wife $620 for an oil change, air filter, and break fluid tip-off. We will NEVER be having service done by them again. I have heard dealerships are a ripoff but this is my fist experience. read more

My car needed a new battery and I purchased it from another dealer and is still under the 100 month warranty. It won't be fully covered because it's past the 36 months so I have to pay the pro-rated cost. They took the time and were very friendly with the whole process. It is not the usual method of processing a battery warranty as installation won't be done at the dealer, but they were very patient and kind enough to accommodate my needs. Thank you!!! read more

Matt Randall and John DeFrancisco treated me to a first class car buying experience. Matt was the epitome of a product expert and highlighted every feature the Type S TLX had. He made the demo and presentation of the car personable, informative and enjoyable. Both gentleman were completely transparent and honest regarding numbers. They made the process quick and easy. This was hands down the best car buying experience I have ever had. - Make sure you ask for Matt if you want an a great experience buying an Acura! read more

I take back my previous 2 stars. I meant to come back here and update my rating. Great place to buy a car. I bought a 2013 M35 Inifiniti on 6/6/208. It still drives perfectly, and I love my car. Also, they send me card on my Bday every year. How nice is that! I will definitely buy another car from Valencia Acura! Eskender read more

I recently came into the dealership about a week ago now inquiring about a integra as I was considering it for a new vehicle . Unfortunately they only had manual in stock . I spoke with Chris who said he would call me when an automatic came in . I spoke with him via phone later in the week and he was corrected 2x that my name was Selina and not Celia, yet he still proceeded to text me as Celia.. today 10/18/22 he once again reached out via text and ask if I was still interested and I responded with a text thanking him for his time but I had decided to go a different route. I am allowed to change my mind about the vehicle that will fit my lifestyle needs . He responded with "enjoy your new,non Acura vehicle". That comes off very passive aggressive and rude . That was not a response that was needed. Just because I chose to purchase another vehicle doesn't mean that I wasn't going to refer potential customers. read more

Valencia Acura - Text thread . - Car Dealers Near Me - Valencia, California

I want to give a tremendous amount of thanks to Dee Norwood and the staff of Valencia Acura for helping me to find my dream car- The 2021 Acura TLX advance package model. This is the third Acura that I bought from Dee, who has always been enthusiastic and accommodating before and after the sale. As for the car, the 2021 TLX is a complete remodel compared to previous years. Including the advance package, the car is nothing short of astounding. Treat yourself to take a look. read more

Purchased a 2019 RDX a little over a year ago. We had the best with everyone at the dealership. They helped me to customize the car to our liking and make the transaction fast and easy. Buying a car can be confusing and stressful. However at this dealership it was streamlined which made the experience enjoyable! read more

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Update: I've had my ILX for 6 months now. I've learned how to really enjoy the driving experience. It is smooth and I feel safe on the crazy highways. Thanks Acura! read more

Valencia Acura - Sally Van Swearingen; me! and my new Acura ILX! - Car Dealers Near Me - Valencia, California

Bought 2 Acura ILX from this dealership, smooth process, good customer service. Glad I was able to do business with this dealership. Thanks to Brian and John, I appreciated doing business with you both. I highly recommend this dealership. read more

Just wanted to do a shout out to Casey Wright and Matt Randall. Matt sold me an Rdx two years ago and last year it started having issues with the sun shade covering the panoramic sunroof. I live in Fresno so I had been working with them on getting it covered through warranty. Fresno told me I had missed my warranty by a matter of weeks and it was going to cost me 2300$ out of pocket. After just giving up Matt called me on the two year mark to see how my car was treating me. I mentioned the sun shade issue and he wanted to see what he could do so he passed it to casey in service. Casey went above and beyond to get it covered at 100% and now after a YEAR I have a functional sun shade that I paid nothing out of pocket for. These men really were earth angels and blew my expectations out of the water. I'll drive the three hours to have my car serviced from now on just for this customer service! Thanks again guys! read more

Thank you, thank you, thank you! I am so impressed with the customer service we received! John the sales manager, Mike the finance guy and especially Matt Randall who put this whole deal together for us, you guys are amazing! I will be recommending you to everyone! The process was seamless and painless! I couldn't be happier with my car and I appreciate all your hard work to help make this happen! read more

I just bought an Acura from Dee, at this place, he was fantastic, patient and helped me figure out what car I wanted and then helped me get it. Who needs friends when you can find someone at a car dealership that is such a great help! Personable, smart, knows his cars, fun to work with. Normally buying a car can be stressful, regretful, or just too much work. I had no stress, no con jobs, games, haggling, just good clean business. Not to mention the other pros there, they as well made the details less trouble than they could have been. I will call on Dee, next car I want, or even if I'm in that part of town, (I drove 100 miles to buy from him). This is my first Acura, he has some other cars on the lot, but I'm impressed with Acura. I've owned everything from VW's to Porsches as well as every domestic brand in my over 50 yrs. of driving. I truly say, this guy and dealership is a keeper.. Thanks Dee, glad to have you as a friend... Stock #72050 (Car bought), Greg Chick, the happy guy.. read more

thank you Randy and Michael, you guys are awesome I have searched the whole LA for blue ILX, only you guys have it. And they gave me a nice deal appreciate a lot read more

Valencia Acura - Car Dealers Near Me - Valencia, California

Matt Randall and Valencia Acura are the best! We have bought multiple vehicles from them and have referred several friends. They take the pain out of buying a car and truly care about their customers. We found the lack of integrity with other dealerships quite disappointing. We have many dealers in our area, however; we make the extra drive to this dealership because of their customer service. Thanks Matt and Valencia Acura for being our one stop shop for our new and used vehicles! read more

Update: the Dealership just closed its service department for one week. They will not give a reason why. You can't sell cars if you can't offer service . Based on my wife's bad experience when dropping off the car for the same problem, it's real interesting. read more