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    Mountain Motors

    3.8 (48 reviews)
    Closed 9:00 am - 7:00 pm

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    5.0
    (216 reviews)
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    I would take my own photo-- but these perfectly explain the cars condition. **Perfect**
    Cody E.

    HIGHLY RECOMMEND Octavio was the best car salesman I have experienced. He was easy and clear to communicate with via phone. The car is exactly as described if not better! There were some stains on the ceiling and he cleaned them to perfection. Financing was clear and explained-- he was buddies with the finance guy and he got me a better deal after some back-and-forth. I would recommend Mountain Motors to all my friends and family. This dealership is on your side throughout the entire process.

    A amazing car scion

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    6 years ago

    Best car selling experience ever! If you are looking to buy or sell a used car I would definitely give Mountain Motors a shot. - Mike H.

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    Page 1 of 2

    Ask the Community - Mountain Motors

    Review Highlights - Mountain Motors

    thanks to Octavio Prado we got accepted for a vehicle after i was turn down somewhere else.

    Mentioned in 9 reviews

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    Mazda of Valencia

    Mazda of Valencia

    3.9
    (186 reviews)

    Overall, I had quite a memorable experience at this dealership. Not only did they accommodate my…read more2-hour, $150 Uber ride there, but they also graciously gave me their time and effort over the course of 10 hours on top of a great deal. Embarrassingly enough, while I was on my way there, I realized that I was actually purchasing the manual version of the GR86 Premium I had been searching for over the past several weeks. Up until that moment, I had only ever driven automatic cars and was specifically searching for an automatic GR86 Premium. Not only did they beat every written offer I had received, but they also allowed me to complete a pre-purchase inspection, taught me how to drive manual, and even had their wonderful porter drive me home afterward. I wish I could give 5/5 stars, but unfortunately, they fell short on their promise to remove the black tar(?) stuck to the back of my car before we drove off. I'd especially like to recognize the people below who helped me throughout the experience: Cody - Not only did he continue teaching me how to drive manual, but he also drove me home for 2 hours from 10 PM-12 AM! He is one of the most genuine and kind people I've ever had the pleasure of meeting. Kelly - The definition of personable. She not only taught me how to drive manual, but also taught me a lot about myself. I wish she were my aunt. Ashley - The salesperson assigned to me. She was communicative and transparent throughout the entire process. Mr. C - His enthusiasm truly shined through. His service is impeccable. Chris - Competitively beat my written offers with a smile on his face. Mike - Explained every single detail about finances and the world of manual sports cars. Really fun to talk to! A dream experience for my dream car!

    Avoid Mazda of Valencia at all costs…read more I had a 1:00 p.m. appointment on 7/26 after multiple calls and texts with Romero regarding a Mazda CX-50 Preferred. Romero presented himself as though he were handling the sale, but upon arrival, I learned his role was apparently to call prospective customers, quote preliminary deals, and entice them into the dealership. I drove from Los Angeles after confirming the pricing. Once there, the numbers were materially different, and the two vehicles I was told would be washed and ready were both dirty. We were also passed among several employees and repeatedly had to explain what had already been discussed. The entire process was disorganized and poorly managed. Around 2:30 p.m., General Sales Manager JT Taylor, also known as John, entered the conversation with what he called the final offer. I showed him my text exchanges with Romero, and JT pulled out his phone and photographed my screen to capture the messages. Despite seeing what had been represented, he returned with numbers that were nowhere close. At that point, I understood that no deal would be reached and was prepared to leave. I calmly stated that this was the classic dealership experience I intentionally avoid, which is why I used brokers for my last three vehicle leases. I specifically explained that my frustration was with the overall experience and was not directed at JT personally. Nevertheless, he became defensive, raised his voice, and refused to de-escalate despite my repeatedly asking and gesturing for him to calm down. He then announced that he was "ex-military" and that he "doesn't get down like this." I am still unsure whether that was intended to address the pricing discrepancy, intimidate me, or demonstrate a very large ego with very little managerial judgment. Whatever the intention, it was inappropriate and remarkably unprofessional. The most absurd part came when I asked for his business card. JT repeatedly responded, "Nah, it's okay," because he believed I would leave a negative review. I requested it three times, and he only provided it after another employee intervened. For context, I have worked in financial services for nearly two decades across retail, private, and investment banking, serving clients from all walks of life. I cannot imagine refusing to provide a client with my business card because I feared negative feedback--or one of the associates I lead doing so without serious repercussions. This was not an inexperienced employee having an awkward moment. This was the General Sales Manager displaying hostility, poor judgment, and an apparent fear of accountability. A business card is not permission to leave a review, and hiding it does not prevent a customer from documenting an experience. After his repeated refusals, I recorded the interaction, including him saying, "Nah, it's okay." I also have the text exchanges, call records, and supporting documentation. Mazda Corporate has opened a formal case, and I will provide them with the full record. We also had an appointment at the neighboring Kia dealership, but two Mazda employees told us both locations were under the same ownership. After this experience, we skipped that appointment rather than risk encountering the same lack of training, professionalism, and accountability. JT Taylor, respectfully, if you are comfortable invoking your military background during a disagreement but frightened by a Yelp review, customer-facing management may be the wrong profession. Reviews are not threats; they reflect the service provided. I have leased two Mazdas over the past ten years, and this was easily my worst dealership experience. Save yourself the drive and aggravation. Professional management addresses concerns--it does not raise its voice, make intimidating remarks, and hide business cards.

    AutoNation Ford Valencia

    AutoNation Ford Valencia

    2.8
    (777 reviews)

    How do you contact these people? They have the vehicle we want in stock (supposedly). But their…read morewebsite doesn't list an email, attempts to send messages using the website form results in "server error" and phone communication is next to impossible. Red flag. Going elsewhere for sure. Updating to a three: their online system doesn't work very well, but as it turns out my message to them went through in spite of the server error message.

    **1 Star - Worst Service Experience I've Had**…read more I would strongly recommend taking your vehicle anywhere other than AutoNation Ford Valencia. I brought my 2017 Ford Explorer in for transmission and engine issues and was initially presented with a repair estimate exceeding **$20,000**. Fortunately, I had a warranty that covered most of the repairs, leaving me responsible for approximately **$3,000 out of pocket**. Even then, the process felt frustrating and lacked transparency. One of my biggest concerns was the invoice itself. My final bill included a charge of **$2,450 listed as "Misc Customer Contribution for Repairs."** The invoice showed **$0 in parts, $0 in labor, and $2,450 in "Other" charges**, with no detailed breakdown explaining exactly how that amount was calculated. For a charge of that size, customers deserve a clear explanation of what they are paying for. The communication throughout the repair process was equally disappointing. After I agreed to move forward with the repairs, my service advisor, **Veronika Archer**, disappeared for approximately a week and a half without any prior notice. I sent multiple follow-up messages and only received automatic out-of-office responses. If you're actively managing a customer's repair, common courtesy would be to inform them that you'll be unavailable and out of the office. When Veronika finally returned, she told me the technician would begin the repairs. Surprisingly, the actual repair work was completed within about two days, making me question why the vehicle sat idle for so long. The day I picked up my vehicle, I texted Veronika at 7:30 a.m. to let her know I was coming. She responded at 8:00 a.m., confirming they were open until 4:00 p.m. I arrived around 11:30 a.m., paid my bill, and waited for my vehicle...No thank you, no further conversation from the worker. When my Explorer was brought out, the key was handed to me, no conversation, no walkthrough. I was shocked. The vehicle was dirty on the exterior despite being told that a complimentary wash and interior sanitization would be provided. Even worse, my fuel tank was nearly empty. When I dropped off the vehicle, I had well over 100 miles of fuel remaining. When I picked it up, the dashboard showed **only 3 miles until empty**. Returning a customer's vehicle in that condition is unacceptable. I immediately documented it and notified my service advisor. I also noticed a mileage discrepancy of approximately 10 miles compared to what was documented. Afterward, I politely reached out asking whether the dealership would consider a small gesture to make things right, such as a gas card or a complimentary oil change. I also expressed my disappointment regarding the vehicle's condition upon return. I never received a response. I followed up again, asking for a reply, and was completely ignored. That was perhaps the most disappointing part of the entire experience. Once the bill was paid, customer service ended. Between the lack of communication, unexplained delays, poor follow-up, questionable invoice transparency, dirty vehicle return, and nearly empty gas tank, I cannot recommend AutoNation Ford Valencia. If you value communication, transparency, and customer service, I would strongly suggest looking elsewhere.

    Valencia BMW

    Valencia BMW

    3.4
    (1.3k reviews)

    I wish I could give more than five stars! Gabe helped me…read morecomplete my lease-end inspection after I had a horrible experience at Pacific BMW, where I was quoted over $3,000 in damages that I didn't agree with. I called Valencia BMW, explained my situation, and Gabe quickly got me scheduled for an appointment. He reassured me that he would personally take a second look at the assessment. When I arrived, Gabe was professional, efficient, and incredibly helpful. Within 30 minutes, I was on my way with $0 in damages, just as I had suspected. Thank you, Gabe, for your outstanding customer service, honesty, and kindness. You turned a stressful situation into a smooth and positive experience. Valencia BMW is lucky to have you!

    Every time I come to Valencia BMW, it's a disappointment. I decided to give them another chance…read morebecause it's the closest dealership to my house, but clearly I never learn. My service advisor was Christopher Rawlins. I emailed him multiple times, called him, and even contacted the service manager, Robert, about an issue with my bill. I was quoted one price over the phone, but when someone else picked up my car, the total was suddenly $100 more. At that point, it wasn't even about the extra $100 -- it was about the complete lack of communication and customer service. I sent emails and left calls, and nobody bothered to respond. No explanation, no follow-up, nothing. If you're going to charge customers more than quoted, at least have the professionalism to return a call or email. Valencia BMW seriously needs to improve their customer service and communication.

    Tesla

    Tesla

    3.1
    (37 reviews)

    This was my first time bringing my Tesla in for service, and I had an excellent experience. I came…read morein to have the air filter replaced, windshield wipers changed, and the front camera cleaned. When I arrived at the service center, I was immediately greeted by a team member and directed to the next available advisor. I had the pleasure of working with Isaac, who was incredibly kind, thorough, and professional. He made the entire process feel seamless from start to finish. Isaac took the time to show me how to follow my service appointment in real time through the Tesla app, which I thought was such a cool and convenient feature. I loved being able to see exactly what was happening with my vehicle, when the work was in progress, and when it was completed. He also provided quotes for a few additional services, which I really appreciated. My car was in service for about an hour, and when everything was finished, Isaac came and found me personally to let me know it was ready. The entire experience was smooth, efficient, and stress-free. Five stars to Isaac for his outstanding customer service. When I return for future service, I'll definitely be asking for him again. Thank you for making my first Tesla service experience such a positive one!

    It took three calls before anyone would even escalate the issue to a manager riestrada@tesla.com…read more When we finally reached one, the response was dismissive: we were told the order "processes immediately," that plenty of customers who ordered at 11:50pm on the 15th got the incentive, and that in their years at Tesla they'd never seen a delayed confirmation. Except our own order confirmation didn't arrive until three days after we placed the order -- directly contradicting what we were told. If there's a system delay on Tesla's end, customers shouldn't be the ones penalized for it. At minimum, Tesla should be upfront that promotions require ordering several days in advance, or through a live person, rather than letting the app accept an order and deposit and then quietly failing to honor the terms. Aside from this, we're happy with the vehicle itself. But this experience has made us far more cautious about ordering from Tesla when we were told it would be fine. Tesla should make this right. They can see all search history in the ap, but as a consumer you cannot, they want proof that we don't have. Balls in their court.

    Mountain Motors - car_dealers - Updated July 2026

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