I was here about 3 weeks purchased a Toyota Camry 2021 certified for my wife, Mr. G . Genaro…read moreCalzadillas help us out we're very grateful for the purchase great service by Genaro Cakzadillas very professional service. Great warranty, great customer service I do recommend frontier Toyota Valencia California. I will come back for my next purchase and look for Mr. G Genaro Calzadillas to help me out. Thank you very much Genaro and frontier Toyota!!!

I want to start by saying how pissed off, frustrated, and disappointed I am with the customer…read moreservice I received at Frontier Toyota today. I brought my vehicle in at 11:00 AM for an oil change, tire rotation, and basic service. I was told it would take approximately two hours. At 1:10 PM, I asked for an update because I needed to leave by 2:00 PM to pick up my child from school. What happened next was extremely frustrating. I was made to feel like I was inconveniencing them by simply asking where my vehicle was. Raymond, the technician I was dealing with, wasn't even in his office. I then had to wait for Jack to get off the phone so he could help me. Jack walked through the garage twice looking for my vehicle and couldn't find it. He eventually went looking for the mechanics and lead technician, only to find out they were at lunch. At this point, all I cared about was getting my vehicle back so I could pick up my child. Jack eventually found the vehicle and brought it around for me. Then came the part that absolutely infuriated me: after waiting more than two hours, I was told that THEY HADN'T EVEN STARTED SERVICING MY VEHICLE. I had given up two hours of my day off for what should have been a simple, routine service. This wasn't some complicated repair. This was an oil change, tire rotation, and basic maintenance. And it gets worse. I also needed the lug-nut key replaced because the last time I brought my vehicle to Frontier Toyota, the key was not returned to me after service. Now I'm driving around with a missing lug nut, which is completely unacceptable and raises serious concerns about how my vehicle was handled during my previous visit. This experience was beyond disappointing. Acting like you care about your customers and actually showing that you care are two completely different things. Today, Frontier Toyota showed me that my time and my business were not a priority. I expect management to take responsibility for this situation and make it right. Given the inconvenience, the wasted time, the previous issue with my lug-nut key, and the fact that my vehicle wasn't even touched after waiting over two hours, I believe the appropriate resolution is a brand-new five-year warranty covering the basic services on my vehicle. I have given Frontier Toyota my business, and I expect better. I am extremely disappointed, and I will absolutely be reconsidering where I take my vehicle for service in the future.

It was a pleasure to work with this dealer a friendly family owned company they were willing to…read morehelp me and work with me with my fair credit score and find a good loan witg a great apr rate for me i appreciate all they dis for me.

I was buying a car for my daughter and had to do all of the arranging from long distance which can…read morebe scary and overwhelming. The experience was amazing. Keivan was so considerate, encouraging, no pressure and really held my hand. He never got annoyed at my endless mom questions, negotiating, etc. He was kind and considerate the whole time. My daughter picked up the car today and was as well treated with patience, care and answered all of her questions, showed her everything. Neither of us ever felt pressured or rushed. I am so grateful. What a lovely experience. I hope the car is as loving to my family as these guys were, lol. These guys are working in good faith and are good humans.

My mom just purchased a brand new 2027 Honda HR-V and I couldn't be happier for her!…read more Our sales guy, Gil Jimenez, and Finance Manager Alex Garcia, made the entire process as stress-free as possible. They were friendly, trustworthy, and transparent throughout the whole experience. They answered all of our questions and made sure we understood everything every step of the way. Overall, I'm extremely happy with the experience and would definitely recommend them to my friends and family. Thank you, Gil and Alex, for making this such a great experience!

Recently purchased a CPO vehicle from AutoNation Honda. Worked primarily with Christian H. from the…read moreSales team. He was very communicative and available for any questions I had prior to physically visiting the dealership. Upon arrival, he had the vehicle ready to go for a test drive which was super helpful. Followed the typical buying conversations (Down payment, interest rates, finance, etc). Worked with Mario in Finance for the final stages of the purchase. In general the experience was solid, yet still pushy in some instances but that's expected in any dealer car purchase. The only feedback I could think of was focused on minimizing the time spent in the physical dealership. Especially after already deciding on the purchase and driving from 50+ miles away. Total time spent onsite was roughly 2.5 hours, which i thought was on the excessive side. I understand they want to be in front of potential buyers, but in an increasingly online world folks will want that flexibility.

Overall, I had quite a memorable experience at this dealership. Not only did they accommodate my…read more2-hour, $150 Uber ride there, but they also graciously gave me their time and effort over the course of 10 hours on top of a great deal. Embarrassingly enough, while I was on my way there, I realized that I was actually purchasing the manual version of the GR86 Premium I had been searching for over the past several weeks. Up until that moment, I had only ever driven automatic cars and was specifically searching for an automatic GR86 Premium. Not only did they beat every written offer I had received, but they also allowed me to complete a pre-purchase inspection, taught me how to drive manual, and even had their wonderful porter drive me home afterward. I wish I could give 5/5 stars, but unfortunately, they fell short on their promise to remove the black tar(?) stuck to the back of my car before we drove off. I'd especially like to recognize the people below who helped me throughout the experience: Cody - Not only did he continue teaching me how to drive manual, but he also drove me home for 2 hours from 10 PM-12 AM! He is one of the most genuine and kind people I've ever had the pleasure of meeting. Kelly - The definition of personable. She not only taught me how to drive manual, but also taught me a lot about myself. I wish she were my aunt. Ashley - The salesperson assigned to me. She was communicative and transparent throughout the entire process. Mr. C - His enthusiasm truly shined through. His service is impeccable. Chris - Competitively beat my written offers with a smile on his face. Mike - Explained every single detail about finances and the world of manual sports cars. Really fun to talk to! A dream experience for my dream car!

Avoid Mazda of Valencia at all costs…read more I had a 1:00 p.m. appointment on 7/26 after multiple calls and texts with Romero regarding a Mazda CX-50 Preferred. Romero presented himself as though he were handling the sale, but upon arrival, I learned his role was apparently to call prospective customers, quote preliminary deals, and entice them into the dealership. I drove from Los Angeles after confirming the pricing. Once there, the numbers were materially different, and the two vehicles I was told would be washed and ready were both dirty. We were also passed among several employees and repeatedly had to explain what had already been discussed. The entire process was disorganized and poorly managed. Around 2:30 p.m., General Sales Manager JT Taylor, also known as John, entered the conversation with what he called the final offer. I showed him my text exchanges with Romero, and JT pulled out his phone and photographed my screen to capture the messages. Despite seeing what had been represented, he returned with numbers that were nowhere close. At that point, I understood that no deal would be reached and was prepared to leave. I calmly stated that this was the classic dealership experience I intentionally avoid, which is why I used brokers for my last three vehicle leases. I specifically explained that my frustration was with the overall experience and was not directed at JT personally. Nevertheless, he became defensive, raised his voice, and refused to de-escalate despite my repeatedly asking and gesturing for him to calm down. He then announced that he was "ex-military" and that he "doesn't get down like this." I am still unsure whether that was intended to address the pricing discrepancy, intimidate me, or demonstrate a very large ego with very little managerial judgment. Whatever the intention, it was inappropriate and remarkably unprofessional. The most absurd part came when I asked for his business card. JT repeatedly responded, "Nah, it's okay," because he believed I would leave a negative review. I requested it three times, and he only provided it after another employee intervened. For context, I have worked in financial services for nearly two decades across retail, private, and investment banking, serving clients from all walks of life. I cannot imagine refusing to provide a client with my business card because I feared negative feedback--or one of the associates I lead doing so without serious repercussions. This was not an inexperienced employee having an awkward moment. This was the General Sales Manager displaying hostility, poor judgment, and an apparent fear of accountability. A business card is not permission to leave a review, and hiding it does not prevent a customer from documenting an experience. After his repeated refusals, I recorded the interaction, including him saying, "Nah, it's okay." I also have the text exchanges, call records, and supporting documentation. Mazda Corporate has opened a formal case, and I will provide them with the full record. We also had an appointment at the neighboring Kia dealership, but two Mazda employees told us both locations were under the same ownership. After this experience, we skipped that appointment rather than risk encountering the same lack of training, professionalism, and accountability. JT Taylor, respectfully, if you are comfortable invoking your military background during a disagreement but frightened by a Yelp review, customer-facing management may be the wrong profession. Reviews are not threats; they reflect the service provided. I have leased two Mazdas over the past ten years, and this was easily my worst dealership experience. Save yourself the drive and aggravation. Professional management addresses concerns--it does not raise its voice, make intimidating remarks, and hide business cards.

So my battery died out of nowhere and it was still under warranty but I heard some dealerships try…read morenot to cover the battery as it's considered a wear issue. They got me in the next day from when I called, Veronica helped me this time as my normal guy was on vacation . She was very nice, professional and respectful of my time. Got me in and out fast, did the test and replaced my battery for free and I was out of there within an hour. Ty Veronica and team

**1 Star - Worst Service Experience I've Had**…read more I would strongly recommend taking your vehicle anywhere other than AutoNation Ford Valencia. I brought my 2017 Ford Explorer in for transmission and engine issues and was initially presented with a repair estimate exceeding **$20,000**. Fortunately, I had a warranty that covered most of the repairs, leaving me responsible for approximately **$3,000 out of pocket**. Even then, the process felt frustrating and lacked transparency. One of my biggest concerns was the invoice itself. My final bill included a charge of **$2,450 listed as "Misc Customer Contribution for Repairs."** The invoice showed **$0 in parts, $0 in labor, and $2,450 in "Other" charges**, with no detailed breakdown explaining exactly how that amount was calculated. For a charge of that size, customers deserve a clear explanation of what they are paying for. The communication throughout the repair process was equally disappointing. After I agreed to move forward with the repairs, my service advisor, **Veronika Archer**, disappeared for approximately a week and a half without any prior notice. I sent multiple follow-up messages and only received automatic out-of-office responses. If you're actively managing a customer's repair, common courtesy would be to inform them that you'll be unavailable and out of the office. When Veronika finally returned, she told me the technician would begin the repairs. Surprisingly, the actual repair work was completed within about two days, making me question why the vehicle sat idle for so long. The day I picked up my vehicle, I texted Veronika at 7:30 a.m. to let her know I was coming. She responded at 8:00 a.m., confirming they were open until 4:00 p.m. I arrived around 11:30 a.m., paid my bill, and waited for my vehicle...No thank you, no further conversation from the worker. When my Explorer was brought out, the key was handed to me, no conversation, no walkthrough. I was shocked. The vehicle was dirty on the exterior despite being told that a complimentary wash and interior sanitization would be provided. Even worse, my fuel tank was nearly empty. When I dropped off the vehicle, I had well over 100 miles of fuel remaining. When I picked it up, the dashboard showed **only 3 miles until empty**. Returning a customer's vehicle in that condition is unacceptable. I immediately documented it and notified my service advisor. I also noticed a mileage discrepancy of approximately 10 miles compared to what was documented. Afterward, I politely reached out asking whether the dealership would consider a small gesture to make things right, such as a gas card or a complimentary oil change. I also expressed my disappointment regarding the vehicle's condition upon return. I never received a response. I followed up again, asking for a reply, and was completely ignored. That was perhaps the most disappointing part of the entire experience. Once the bill was paid, customer service ended. Between the lack of communication, unexplained delays, poor follow-up, questionable invoice transparency, dirty vehicle return, and nearly empty gas tank, I cannot recommend AutoNation Ford Valencia. If you value communication, transparency, and customer service, I would strongly suggest looking elsewhere.

LONG REVIEW: I wanted to wait until the entire experience was complete before writing this review…read morebecause I think the best measure of a dealership isn't just how you're treated while you're buying a car, but the level of service, communication and follow-through you receive from beginning to end. I can confidently say that Zaaed S. and Max M. at Valencia BMW were exceptional throughout the entire process. I live in Fresno, so purchasing a vehicle from Valencia BMW meant traveling roughly three hours to the dealership. From my first conversations with Max, he was responsive, straightforward, patient with my questions and genuinely helpful. There was never any pressure, and communication was excellent before I ever made the drive. Once I arrived, that experience continued. Max was personable, knowledgeable and incredibly easy to work with. Zaaed made the finance portion of the purchase just as comfortable. He took the time to explain everything, answer my questions and work through the different options with me without ever making me feel rushed or pressured. Both of them made what can normally be a long and exhausting process feel surprisingly easy. What really distinguished both Zaaed and Max, however, was their follow-through and communication. Their responsiveness did not end once the paperwork was signed. Zaaed consistently answered, returned calls quickly, followed up personally and stayed involved whenever something required additional coordination. I especially appreciated that he would actually pick up the phone and have a conversation rather than simply sending a quick text or passing something along to someone else. He remained accessible and engaged throughout the entire experience and made it very clear that he was paying attention and taking ownership. Max was equally responsive and attentive. He kept me updated, followed through on what he said he would do and ultimately made the drive all the way from Valencia to Fresno himself to personally deliver my other vehicle back to me. What impressed me even more was that he arrived prepared. He had already coordinated with the appropriate people at the dealership so that he could help me with a couple of additional questions while he was here. That kind of preparation and attention to detail was completely unexpected and genuinely appreciated. What stood out to me most was that both of them remained just as accessible and helpful after the sale as they were before it. There was never a feeling that because the paperwork was complete, their responsibility to me as a customer was complete. That's rare, and I think it says a great deal about both of them. Being familiar with finance myself, responsiveness, accountability and follow-through are things I notice and value. I also understand that not every question has an immediate answer and that sometimes several people have to be involved behind the scenes. What matters to me is communication, knowing that someone has taken ownership and, most importantly, seeing that they follow through on what they say they're going to do. Both Zaaed and Max consistently did exactly that. I absolutely love my BMW, but my experience with these two is a significant part of why I would recommend Valencia BMW. Buying a vehicle three hours away could easily have made me hesitant, particularly when there are BMW dealerships much closer to home. Instead, Zaaed and Max gave me every reason to feel that making the drive was worth it. If you're considering purchasing from Valencia BMW, I highly recommend working with Max and Zaaed. They are both professional, responsive, personable and exceptional when it comes to customer service and follow-through. I would gladly make the three-hour drive again to work with them. Five stars for both Max and Zaaed -- very well deserved.

Yelp's default to "GREAT" when giving a 5-star review doesn't do justice to what I feel was an…read more"Exceptional" car-buying experience at Valencia BMW. It was "Exceptional." For context, I have a dealership 5 min from my home, but we drove an hour to Valencia and would do it again 10x over! Let's be honest, most of us hate car shopping. It's a necessary event in our lives a few times over and one I, and my husband, typically dread. THIS car purchase could NOT have been smoother, more professionally handled or more of a genuinely pleasant surprise. Truly. I felt like Danny (Sales Manager), Amir (Salesperson), and Zaeed (Finance) were all in our corner from the minute I called and until we pulled away in our brand new BMW. They wanted us to have the car as much as we wanted it! And they were happy to make it happen and be a part of it. Some dealerships have a "move metal" mentality... well, at Valencia BMW, we felt like their goal wasn't just to sell us a car, it was to become our family dealership. And now all I need to do is talk my hubby into needing a BMW for himself so we can do it all again! Thank you gentlemen, it was a pleasure to do business with you all and we hope to do it again in the future! Cheers! PS...at 54yo, I've never had a "Red Bow" moment and thanks to Amir, I finally got one. It was really special 10/10 Would Highly Recommend!

I have been to the Van Nuys and Burbank service stations and it's not even close. This will be my…read morego to service station going forward. It's pretty new and huge. They had lots of loaners, including a cyber truck. All loaners come with free supercharging. On this day, I got to try the new Y. My 3 was in service for a coolant repair, which was covered by my XCare warranty. They have a coffee and tea station with a snack station. All communication was through the app. Everything went smoothly. The loaner even alerts you when your car is ready for pick up. I was able to return the loaner during after hours. Very convenient. Definitely recommend.

It took three calls before anyone would even escalate the issue to a manager riestrada@tesla.com…read more When we finally reached one, the response was dismissive: we were told the order "processes immediately," that plenty of customers who ordered at 11:50pm on the 15th got the incentive, and that in their years at Tesla they'd never seen a delayed confirmation. Except our own order confirmation didn't arrive until three days after we placed the order -- directly contradicting what we were told. If there's a system delay on Tesla's end, customers shouldn't be the ones penalized for it. At minimum, Tesla should be upfront that promotions require ordering several days in advance, or through a live person, rather than letting the app accept an order and deposit and then quietly failing to honor the terms. Aside from this, we're happy with the vehicle itself. But this experience has made us far more cautious about ordering from Tesla when we were told it would be fine. Tesla should make this right. They can see all search history in the ap, but as a consumer you cannot, they want proof that we don't have. Balls in their court.

Hi.. I think his name is Johnny , in the parts department was amazing and helped my son and I the…read moreother day. He was fast , courteous, knowledgeable and kind. This person is a true gem and should be praised and promoted! It is difficult to find people who care and are not jaded , bitter, angry, or out to just make a sale. So Johnny if I have correct name ( in parts dept. ) please don't ever change and always know you are special and will rise above others always,- don't let anyone tell you otherwise. Good Luck and God Bless

I had a very disappointing experience with the service department at Acura Valencia. I brought my…read morecar in for an alarm issue and was charged for labor and a unit replacement based on their diagnosis, only to later be told they were completely disconnecting the very alarm system I originally brought the car in to fix. What made the experience worse was the way I was treated by the service advisor. I was told "we're not God" and there were insinuations that the issue was somehow because I may have bought a used car, which I found insulting and completely unprofessional. Instead of taking accountability for the incorrect diagnosis and charges, I felt dismissed, talked down to, and bullied. I brought my concerns directly to the manager and explained how uncomfortable and insulted I felt, but nothing meaningful was done to address the situation or the behavior of the service advisor. Customers deserve honest diagnostics, respectful communication, and accountability when mistakes are made. Unfortunately, that was not my experience here. Please don't go there

Five stars for Lexus of Valencia! Jesse Colon is an exceptional service advisor who truly listens…read moreto customer concerns. He provided daily updates on my vehicle's repair status, keeping me fully informed. Jesse's warm personality immediately puts you at ease, and he even went out of his way to find available discounts to help with total cost. I will definitely be asking for Jesse next time!

Jake is a great service advisor ! Very efficient and follows up any updates timely …read more Accomodates clients needs and request. RJ