Went to see a vehicle for my daughter & a gentleman by the nickname "Lucky" helped us.I couldn't be more happy with the service and professionalism of this guy.Very helpful & very knowledgeable about the vehicles.Everyone that worked there were very polite.Excellent service Toyota & I feel we were "Lucky" with our transaction.Thank you Toyota read more

I just ppurchased 2 new Camrys from Frontier Toyota and I cannot say enough great things about the experience. Chris and Bien provided outstanding VIP service from beginning to end and worked very hard to get us an amazing deal. What truly makes a dealership special is not just the cars -- it's the people. Chris and Bien were professional, honest, patient, and genuinely cared about making sure we were happy every step of the way. The entire process was smooth, stress-free, and enjoyable. If you are in the market for a new Toyota, I highly recommend reaching out to Chris and Bien at Frontier Toyota. You will be treated with respect and taken care of the right way. Highly recommended! read more

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I know dealerships generally get a bad rep. But, Frontier Toyota is the epitome of the stereotype. I've been coming here for a few years because it is the only Toyota dealership in the Santa Clarita Valley. They consistently engage in the unethical practice of dealer markups, inflating the cost of vehicles beyond MSRP. At the same time, the dealership consistently under values trade-ins, or used car purchases. They pay you less and charge you more. However, this review is about the service department. Nickel and dimeing does not adequately describe the ethos of this service department. Their hourly rate would make some attorneys blush and even a simple matter of plugging in a computer to change a software setting- an act that would take five minutes or less- will cost you $100. The service reps care not for your safety or the functioning of the vehicle, but focus solely on protecting the dealership and charging as much money as they can. Every conversation is an upsell. I asked the mechanics to plug in their computer to turn off the automatic function of the daytime running lights. My headlights are malfunctioning to where when I turn off my headlights, the signal from the automatic daytime running lights, makes my headlights flash as though I had turned on the hazards. The solution to this is merely to shut off the automatic daytime running lights. The mechanics here refused to do so, and told me that California law did not allow them to turn off the automatic function. I did my own research, which indicated that there is no law in California requiring that the daytime running lights turn on automatically when the headlights are off. The mechanic has full authority to fulfill my request with no legal repercussion. However, because the dealership cares more about its own liability and cares nothing about the safety of the vehicle that I'm driving, the dealership refused to take the one minute it would cost to turn off this function so that I can properly use my headlights. The service advisor instead encouraged me to take matters into my own hands, knowing that there is no do-it-yourself solution. He literally encouraged me to tamper with the wiring myself. This service center knowingly sent me home with an unsafe, malfunctioning vehicle knowing it had the exclusive software that could fix the issue. This abuse is why right-to-repair laws are so important. This is the final straw. Never coming back here. read more

I was charged $1281 in labor for my car being dropped off 3 hours 46 minutes, please see attached receipt. I came in to have my battery replaced and agreed to having various filters cleaned upon their suggestion. They finished this work quickly and I picked up my car, shocked by a $1593.71 bill for a battery + filters. Additionally I had asked if they could hid my dash cam wires. They did not do this but I went to access footage from my dash cam which I needed and they TURNED MY DASH CAM OFF. The last piece of footage is them turning it off - it's been turned off ever since, and I was unaware. It would be on but not recording, a setting they changed. I also let them know that my phone was no longer connecting to my car, and they told me they reset the electrical. They did not. Nothing was reset, all previous settings were the same and the Bluetooth still does not work. I have been going here for years, and also bought my car here and I will never be back. This was the last straw in being treated poorly. This just doesn't sit right. Three and a half hours of labor, a battery and filters = $1,593? Come on. I did go right over to the manger and asked why I was charged for more time than my car was actually there and he said multiple men were working on my car at the same time. Really? That was needed to clean filters and swap a battery? This place is a scam and I will go elsewhere. read more

Frontier Toyota - Car Dealers Near Me - Valencia, California

I got to Toyota at exactly at 8:10 AM and Logan helped me w/my oil change for my car. Dean was off today... Surprisingly, it only took them a lil bit more over ONE HOUR or less. Logan called me when my car was ready for PICK UP!!!!! WOO HOO!!!!!!!!!!!!!!!!!!!!!! read more

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I have to do this again, this time with the sales person. We were trying to take out a lease on a vehicle and we had been quoted a price with down payment. We couldn't go in so we wee getting quotes over the phone but then we were told that the car had been sold then we were called back saying the previous customers didn't qualify. But when he called back he raised the monthly pmt and the down payment to an outrageous amount this guy was T Nguyen . We told him to forget about it that they were a rip off. So this morning we ended up at Toyota of North Hollywood and we got an amazing deal and they were great and very friendly. We went home driving a beautiful Toyota Camry SE for 425 a month when he was trying to sell us an LE for more than 425 pmt and the down payment he wanted was almost 6k and we got the SE premium with 4k down. We will never come to Frontier Toyota again. Bye! read more

Frontier Toyota - Oil pan - Car Dealers Near Me - Valencia, California

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Lucky is the man with the plan! This is my second vehicle purchase with him, and once again he made the process smooth from start to finish. Huge shoutout to Lucky, Greg, and the entire Frontier Toyota team for taking great care of me. If you're looking for a vehicle, save yourself the time and hassle. Lucky is your guy! read more

Frontier Toyota - Car Dealers Near Me - Valencia, California

Waited a month or so before I actually wrote a review. My dad purchased a certified pre-owned camry here and his sales guy was Bien. He was nice enough. But with any car sales man, they do promise a lot of things and say yes to everything until you drive off and then everything's forgotten. The one star is for him. The -4 stars is for the finance/loan guy. Here was my check in tip: Harry Ogtanyan is a racist just putting it out there. Please ask for someone else to do your finance documents. This guy will try to sell you everything and then treat you like dirt if you say no. No professionalism at all, just pure greed. Disgusting human being. I had to leave for a 15-20 minutes to go home and get my dad's spare key since he wad also trading in his old car. When I got back, Mr. Ogtanyan asked me questions about the gap insurance, extended warranty, etc, which I politely declined. That's when I noticed that my dad was visibly upset because apparently, he was already asked those questions and had also declined. So this amazing loan guy responded with "well, it's in case you don't understand." Now that's disrespectful and just plain asshole behavior. He assumed that because my dad was a little older and is Asian, that he would not understand, even if he had already said no. So anyway, I don't know what else to say. I wish we had to more time to drive around different dealerships instead of just going to this place and buying right away. The manager in charge of the preowned sales was also not the most welcoming. We shared out concerns and it was just brushed off. read more

I just want to give a big shout out to Valerie Reynoso, the Service Manager at Frontier Toyota. Valerie has been our Service Advisor for at least 12 years, and has provided nothing but the best service to my husband and I for our vehicles. Today was another amazing experience as my husband just was able to drive in this morning for a small problem, and Valerie had it fixed immediately as a professional courtesy. Another reason that we will always stay with her at Frontier Toyota for the remainder of our Toyota experience. Excellent customer service and we love Valerie. read more

First off.... Bring your car here for service! The crew here is wonderful! They are kind and treat you with respect. Shout out to Carlos... who always makes things right... and Manny who stepped up and allowed Carlos to sleep a bit! This location is amazing....please do yourself a favor and bring your vehicle here and come buy your cars here! Rafael was amazing and personable and Carlos... is a legend! Thank you Joshua for taking a look at my car... I appreciate you! read more

Frontier Toyota - Frontier Toyota Santa Clarita - Car Dealers Near Me - Valencia, California

Manny provided excellent service - Best customer service . Took care of the maintenance and advised of an existing issue and took care of it . read more

BEWARE OF SALES TACTICS AT FRONTIER TOYOTA Long story short, the sales person I dealt with, in no uncertain terms, engaged in illegal sales tactics when I purchased my used vehicle. Per the FTC (https://www.ftc.gov/legal-library/browse/warning-letters/template-auto-warning-letter), dealerships cannot engage in "requiring consumers to buy additional items not reflected in the advertised price". There were multiple add-ons I was explicitly told could not be removed from the sales price, and I was unaware of the law at the time of purchase. They went as far as claiming the security system was "hardwired into the engine". It seemed suspicious, but the specific model and trim I was shopping is hard to find used and I didn't want to miss out after the effort spent finding it. I now know I should have escalated this to a manager and walked away if it couldn't be resolved. Thank you Johnny in Finance for helping me resolve this. That being said, everyone should know to walk away if this happens to you. They cannot legally force you to purchase their add-ons if those add-ons are not listed in the advertised sales price. Period. Frontier Toyota still only gets 1 star despite the resolution because it was framed as them doing me a favor, not doing the right thing after their sales person engaged in explicitly unlawful behavior and claiming the shady math in the contract was a "system error". Yes, I'm sure the system error just happened to occur in the exact spot where there was illegal behavior. TLDR; YOU DO NOT HAVE TO ACCEPT UNLISTED ADD-ONS, THEY CANNOT LEGALLY FORCE YOU TO PAY FOR THEM. Pay attention to the "Protections" portion of the contract, that is your second opportunity to back out. You will likely see some shady numbers and math, like adding one of the protections to the purchase price instead of add-ons or protections...or all but one protection showing as declined yet 3 being in the total price. I got lucky to have my situation resolved, do not be me. Frontier, I wouldn't have even written this if this issue was owned up to. Engaging in the exact behavior the FTC called out this very week and fixing it isn't a favor to me, your sales people shouldn't be breaking the law to begin with. read more

AVOID TOYOTA OF FRONTIER AT ALL COSTS If you value your safety, your money, and even a shred of respect as a customer -- DO NOT set foot in Toyota of Frontier. I have video proof showing exactly how this dealership operates: * They flat-out REFUSED my 15,000-mile scheduled maintenance -- a basic warranty service. * They REFUSED to accept my Toyota Tundra 2024 for warranty repairs despite ongoing, documented safety system malfunctions. * They REFUSED any diagnosis, even though the issues were confirmed in previous visits. * And finally, they THREW ME OUT of their property like I was trespassing -- simply because I dared to demand the service Toyota promised when I bought the truck. Let's be crystal clear: this is not "bad customer service" -- this is fraud, breach of warranty, and a blatant disregard for driver and passenger safety. Toyota of Frontier had multiple prior attempts to fix my safety issues and door panel rattling. At first, they admitted the problems. Then they started denying them. Then they simply shut the doors in my face. What's even worse -- Toyota corporate does NOTHING. They protect these scammy dealers instead of protecting the people who trusted their brand with tens of thousands of dollars. Translation: If your Toyota becomes unsafe, they will stall, deny, and push you away until you give up -- because they don't care about you. This dealership is a disgrace. Toyota, as a brand, is a disgrace. They gamble with people's lives while hiding behind their "warranty" marketing lies. The video of their refusal and kicking me off the lot is attached to this review. Watch it and decide if you want to risk your family's safety with a company like this. TOYOTA OF FRONTIER = ZERO INTEGRITY, ZERO HONOR, ZERO CUSTOMER CARE. TOYOTA AS A BRAND = SAFETY NIGHTMARE WAITING TO HAPPEN. read more

Frontier Toyota - Very important guy - Car Dealers Near Me - Valencia, California

This place has gone down hill since new ownership took over a few years back. I have purchased no less than a dozen cars here over the last 30 years but never again. The service dept has always been poorly run but now it's just pathetic. Over 4 hours just to get an oil change. Plus, the service tech tried to charge me for it when I already have a prepaid service plan. Then seemed annoyed when I pointed that out. His response was "oh I didn't notice that" after that it was just attitude and poor communication. I tried calling the service writer for an update after about two hours with no response. Phone just goes to voice mail and I can see him just sitting in his office with no one in there and phone on the receiver. There is no longer any one at the cashier counter and reception seems annoyed to be asked any questions, then just refers you to service writer who is now nowhere to be found. So after four hours I find my service writer and ask if he has an ETA. His response is "it will be done in about 30 min". Then about 5 min later I get a text that technician has just started inspection. About 20 minutes later I get a very thorough video from tech explaining findings. Some that definitely need addressed. Followed up by a text that my car is ready about 10 min after that. I go back to my service writers desk and he says your car is ready. Doesn't bother to go over inspection results or offer to fix any of the items that need attention. I've been getting my other cars serviced out at Ventura Toyota for the last few years out of convenience and have been very satisfied with that team. Always greeted and made to feel welcome. Carlo my service writer takes the time to explain things and seems to take a genuine interest in my needs and safety. Now that I've been to the Ventura dealership I realize how bad this place really is. I will never come back to Frontier Toyota again and I own four Toyotas all purchased here. read more

I love Toyota especially Frontier because they are an honest company. I'm disappointed though in the sales person, Sebastian that took the order for my new Rav 4. It had been 3 months and my car still had not come in and I was getting really frustrated. Sebastian unbeknownst to me drove up to Anaheim and found a car like the one I ordered. It had 30 miles on it. When I ordered my car I had said that I wanted no more then 6 miles on it and he reassured me that there would be no more than 2 mikes. Now the fact that the car had 30 miles already on it meant they either had a salesman drive it back & forth to work or they had people test driving it. By the time he drove it down there was now 80 mikes on it. He said I got you a car like the one you ordered. Now it wasn't like the one I ordered because it cost me more money. Then he quickly had me walk around the car to see if there was damage. It was late afternoon and the Sun was almost down and it was in the shade. So I take the car and the next day it is in my driveway in the sun. I look down towards the bottom on the passengers side in the back because it looks like a bump. Well there were 3 bumps and you only noticed them in the sun. I took my car in and the service guy said yes they would fix it for free but it had to go through Valerie. She only works during the week. We had many many family health problems during that time and I'd forget about it until I'd see it in the sun. Valerie said it was up to Sebastian so we went in to see him. Sebastian said he checked out the entire car and there were no bumps. I told him he must have missed them because of the shade. He told me no way. I said to him that he was saying he was perfect and never made a mistake . Basically that's what he said. I told him he was calling me a liar. He said he could not authorize it. I told him I bought the film to go on the car to keep from scratches and I thought bumps. I got no where with him. I'll be buying my two daughters 2 more cars in the next 4 months but Sebastian will not be my salesperson. I might not even use the same dealership. I had them on a pedestal & now I'm so disappointed and wish I had refused to get the car with 80 miles on it. It's not as if it would be a hardship on Toyota. Here's the thing, Sebastian drove my car 80 miles and I drove it 5 miles so who was more likely to get the dents? read more

Frontier Toyota - Children's Room - Car Dealers Near Me - Valencia, California

Went in window shopping and ended up finding a car I loved. I had such a great, easy experience and did not feel forced into any deal like I've dealt with at other dealers. I was glad to have been helped out by "lucky" and T who were great explaining details and prices. Thanks to them I'm in a new car that I love and have no regrets! read more

Every interaction here has been bad. The salesman lied about being able to have someone deliver my car to my home (3 miles away), so instead I had to drive back to pick my car up. He forgot to include the charging cable so I had to come back for that. And he didn't tell me anything about having to unlock the car before removing the charging cable. He literally didn't care about anything once the car was sold. When I came to buy out my lease the salesperson assigned to me kept making mistakes in the buyout amount. And then I had to wait an hour to speak to a rude finance guy who rushed me through signing. He wanted me to sign papers he didn't even show me. He gave me some paperwork in Spanish and got annoyed when I wanted to see it in English. Then he wanted me to sign a paper saying everything I received was in English. They forgot to reset the service light when they did maintenance. Also I show up to maintenance and just have to wander around bc no one's there as a greeter and everyone else is avoiding eye contact. My service plans aren't showing up now that I bought out my lease. Basically everything here has sucked and I hate coming here. They also forgot to call me when my car was ready. Of course. I expect nothing more. My car's ok so far. read more

I set an appointment for my recall . When I arrived to valet parking they were friendly and she asked if I have a preference with any agent I said no. Logan helped me my appointment was for 1pm he started giving me excuses we can't do the car needs about 4 hours . I switched to go another agent Dean stricker next door this guy was worthless he couldn't help me I told him Im going to speak with a manager . That's when he started moving and they took my car in two hours they finished my recall . read more

This review is strictly based off my experience from the finance manager. 5 stars for the sales team!! 1 star for Vito the finance manager. I've been a loyal customer of Toyota of Valencia (Frontier Toyota) for years and have purchased four vehicles from this dealership. I've always had good experiences, until now. During my most recent purchase, I dealt with Vito Ohanesian, the finance manager, and the experience was extremely disappointing. I made it very clear that I did not want any add-ons or extras after we agreed on the final price of the car. Vito assured me everything was set and even said he was including GAP insurance for free. After reviewing my contract later, I discovered that all the add-ons were still included at full price, despite our agreement. When I confronted him, he claimed there was nothing he could do which was untrue, as the sales manager later confirmed there were options and personally apologized for Vito's actions. Vito pretended not to know what was happening, but as a finance manager, he clearly did. This was dishonest and unacceptable, especially toward a long-time loyal customer. He came across as friendly and trustworthy, but it was just a front. Avoid this guy or make sure to read every word in your contact thoroughly and don't believe "free" because once you catch that nothing was free he retracts his statement and does not add it as "free" Buyers, please double-check every page before signing anything here. I never expected this kind of behavior from a dealership I've supported for years, and it's truly disappointing. read more

Our sales rep was T Nguyen! He helped us get my dream car and took care of us without any of the stress and pressure!! Super thankful for all his help and knowledge and would highly recommend you ask for him if you're looking to make a your purchase dream come true! Thank you T! read more

Carlos the King of customer service. He helped me understand what was needed for my 200,000 mile check up. He was patient and really took his time. I highly recommend going here. 10/10! read more

Frontier Toyota - My car - Car Dealers Near Me - Valencia, California

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Excellent scheduled service from service department - Kirk Oliva was the provider. Kirk was highly professional, personable, prompt and thorough guiding me through my scheduled maintenance, so much so that it is worth recording the experience here in yelp, for others to know. Kirk's customer service is outstanding by all meaningful metrics - friendliness matched with attentiveness, clear communication and directness. He represented the gold standard for any customer-facing enterprise. Thankyou, Kirk. read more

Cynthia Melendez was excellent. She worked with her team to get us the vehicle that we wanted, and which we ended up purchasing. Cesar, her sales manager, was most helpful in working with us to meet our equipment and pricing needs (we traded in 2 vehicles). The only drawbacks were having to take so long with the price negotiations, the long lists of extras to consider or not, and the waiting time it took to get our vehicle (they didn't have the color we wanted in their stock). But Cynthia personally got involved to obtain the right vehicle. read more

Did a Costco auto purchase at Frontier Toyota.... What a wonderful experience. We made an appointment with Marlin in internet sales.... What a genuinely pleasant man... so easy to deal with... no pushy salesman talk. Fast no haggle experience! We highly recommend him for your next auto purchase! Belen in finance was a pleasure as well. Thank you Frontier! read more

WARNING: FRONTIER TOYOTA WILL LIE TO YOUR FACE AND LAUGH ABOUT IT BEHIND YOUR BACK. Well, I waited and waited but never heard squat from anybody to follow up on Drew K's empty assurances. I think he is a bot who is programmed to offer confident FAKE assurances that they have zero intension to follow up on - just to give the AI appearance of pro active management when actually big tough management is hiding behind a fake bots digital skirts. Drew K is nothing bot a bot spewing FAKE assurances. That is how little Frontier Toyota respects their customers. And if you think for a moment if Drew K was real he would not fall on this comment to declare his humanity? Ain't gonna happen. See for yourself. Right. Here. Hey Drew - Feel free to call me and discuss "Drew K"- nobody else could be bothered - that is if you are even real, which you are not. How fookin' embarrasssing for Frontier Toyota either way? Their chat assistant Janet? "A Chat Professional"? A bot. Just text "her" after she tell you she's a real person and ask her what time it is? Stand by ladies and gentlemen- you have been warned. Kirk, Richard, the elusive manager Bigfoot who was going to give his personal care (still looking for him) - great job fellas - I'm sure you are all proud. I've seen lemonade stands staffed with kindergarteners that are more competent read more

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I want to truly thank Kristofferson and the team at Frontier Toyota for outstanding, above-and-beyond customer service and an absolutely wonderful experience. From the very first interaction, they completely understood my needs, but went out of their way to accommodate our needs. My family and I have spent countless hours inside dealerships with so much back and forth, leaving us tired and frustrated. This was not the case at all at Frontier. We spent very little time inside the dealership and were able to complete the paperwork and drive away in our new Toyota Grand Highlander. They answered all our questions in a precise and direct manner without the extra garble that a lot of dealerships throw in. I really can't say enough about our salesperson, Kristofferson. He was the absolute best. To say he went out of his way to accommodate us would be an absolute understatement - HE WAS AMAZING! If you are thinking of getting a new vehicle, please go see Kristofferson at Frontier Toyota in Santa Clarita. You will not regret it, and you will certainly drive away very, very happy. read more

Exceptional Service That Truly Made a Difference Kirk Oliva, Assistant Service Manager, went above and beyond while helping me with my 2016-2021 RAV4. He informed me about the paint recall, reassured me every step of the way, provided a rental, and even addressed additional needs my vehicle had all with genuine care and professionalism. During a very difficult time in my life after being laid off, walking into Toyota and receiving this level of support felt like a true gift. Toyota should recognize Kirk for the outstanding service and compassion he shows customers. He made a lasting impact, and I sincerely! read more

Warning: In my personal experience, this dealership was unprofessional, disorganized, and misleading. Do yourself a favor -- save your time and go somewhere with better reviews, even if it means driving a couple of hours. What a complete waste of time. We spent over 3 hours at this dealership only to find low inventory and poor service. One manager came over, gave us nothing but excuses, and we left frustrated. Later, another salesperson called me saying, "I know exactly what you want and what payment you're looking for." She wasted another 30 minutes of my time and then never followed up. I tried calling the first sales manager and left three messages -- no response. Instead, another "manager" called back and tried to sell me the exact same vehicle (same specs, same MSRP) at $650/month plus Tax when the original deal was $411/month Tax included . After I told him about my offer from another dealership at $411 -- and that I was only looking for a different color -- he immediately changed his attitude, became extremely rude, defensive, and unprofessional. Absolutely unbelievable. read more

Terrible experience. Do NOT come here if it is your first time buying a car, they play all the negotiating games and if you aren't prepared you will lose. Then you have to endure the games of the finance guy who told me my brand new $50,000 car WILL break and I am basically a fool for not getting the extended warranty. He turned our joy completely upside down. Should have walked away at that point but we didn't know any better. Learn from our mistake, it's not done until the very end and you can still walk away. Here's a tip for your finance guy: when you complete sale maybe don't tell your customers "Congratulations on your new car loan." Who taught him this?! He's probably been saying it for years. You should be embarrassed. read more

When my car stalled unexpectedly, I was fortunate to be helped by Lauren and Frank at Frontier Toyota. They went above and beyond to make sure my needs were met and took exceptional care of me during a stressful moment. This dealership truly stands out for its integrity and commitment to customer service. They're always fair, accommodating, and ready to help--qualities that are hard to come by these days. If you're looking for a dealership that treats you like family and puts your needs first, Frontier Toyota is the place to go. read more

Had a great experience at Frontier Toyota with Carlos Lopez! He was super friendly and knowledgeable, and talking to him felt like talking with a friend. Our car was ready earlier than quoted, and we got updates via text throughout the process. I also love that they are dog friendly! My pup Mati had a great time greeting everyone and showing off her tricks. read more

I had a great time working with Matt McCloud, he answered a lot of my questions over phone before I even got there and was super clear and direct about the pricing and packages of the car. He was very transparent and patient throughout the whole process including while we were discussing different payment options and was happy to review every option with me. I was pretty stressed about buying my first car and he helped make the process a lot easier! read more

I came in for an oil change on a Saturday morning and left feeling good about not spending an arm and leg. Tracy was my service advisor and she was positive, happy and we had a few laughs. Did you know that you can pay with your service advisor instead of the cashier?! I love that I can review my cars' needs with my advisor before I pay and if I have any questions They can be addressed before I pay. I will be back to Tracy for my Toyota's future service needs. Thanks for the great service! read more

----Should have learned my lesson---- Bait and switch. Called in yesterday 12/5/2024. Asked for a quote for coil and spark plug replacement. Was quote a good price. I made sure to ask again to make sure I explained myself properly to make sure they heard me correct. Service adviser reaffirmed the price. I said I would call back. Spoke to my wife about it and she also believe it was a good price. I called back and asked for an appointment. I made sure again that he understood what the quote consisted of and made sure I heard the price was correct. Adviser said yes that's the price for the work. Fast forward to today 12/6. Adviser doesn't come in till 8 but was helped out by a different service adviser. He asked if I was given a quote I told him yes and told him the quoted price. He said that's not right. Just to do the spark plus it would cost the amount I was quoted. It would cost twice as much to perform all the work I was quoted over the phone. Was told to wait for the service advisor that I spoke to so he could talk with me. Have to wait an hr for this. Probably going to be a waste of my morning. Also per their phone answering service. They record all calls so if they have any issues with what I'm saying they can listen to my conversation with service tech. USN Veteran. read more

My family and I have been loyal customers of Frontier Toyota for over 20 years, during which time we have purchased multiple vehicles and spent hundreds of thousands of dollars with your dealership. Historically, Frontier Toyota demonstrated strong customer appreciation and loyalty, which is why I felt compelled to give you the opportunity to earn our business once again as we are currently in the market for a new vehicle. While actively shopping, we were contacted by another dealership that had the exact vehicle we were looking for. Out of loyalty to Frontier Toyota, I reached out first to see whether you had something comparable available. I contacted Chris, one of your sales managers, who initially expressed strong interest in earning our business. However, upon arriving at the dealership, Chris was too busy to meet with us and instead handed us off to a floor salesperson. After spending a considerable amount of time there, I was told someone would follow up with me -- which never occurred. After being contacted again by another dealership that had the vehicle we wanted, I re-engaged Frontier Toyota one last time, believing that our long-standing loyalty would matter. Unfortunately, while we were temporarily out of town and fully prepared to place a deposit, we were informed that Frontier Toyota would not hold a vehicle for us and that our 20 years of loyalty would not result in any consideration beyond that given to a walk-in customer. This was extremely disappointing and frankly shocking. The level of customer appreciation and loyalty that once defined Frontier Toyota appears to be gone. The message we received was clear: long-term customers are no longer valued, and transactions are driven strictly by profit with no regard for established relationships. Based on this experience, we will no longer be doing business with Frontier Toyota and feel compelled to warn others to be cautious. The dealership we once trusted has fundamentally changed, and not for the better. read more

I cannot say enough good things about Frontier Toyota. They are an awesome dealership and we have been loyal customers of theirs since 2018. Was in the market for a new car and came back specifically to Frontier and got myself a 2025 Camry SE Hybrid. Big shout out to Bien! He's the man! If you're ever in need of a new car Frontier Toyota is the place to go and Bien is the man to see! You will not be disappointed. read more

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I walked onto this lot because I wanted to purchase a Tundra. I was greeted by a very friendly salesman who was professional and answered all of my questions. He walked inside to grab the keys on the vehicle so I could do a test drive. Instead of returning, a different sales guy came out and said that he would be helping me because he is "a manager". During the test drive this "manager" lied to me many times and said some very unprofessional things that were clearly not true. When we got to the end of the test drive I said that I liked the car but wanted to order one in a specific trim. He got very upset because I didn't want the one they had on the lot, and stormed off. As he was leaving I asked if there was anything else to do and he yelled "no". Apparently he didn't want to order the trim I wanted? It turns out he lied about being a manager. And is just a regular salesman named T Nguyen. So I had to go to a different dealership to get my car. Worst experience I've ever had at a dealership. Comical really. read more

This dealership charges big markups on their cars. No idea how they stay in business when you can always find the same cars for a couple grand less at multiple dealers within a 30 mile radius of this one. They also reneged on the price of a car I sold to them when it came time to pay me. I wanted a Land Cruiser. Salesperson and the manager told me to come in because they could pull one in transit. When I came in to do the paperwork he kept trying to push me into deals for the trucks they can't sell, then even tried to sell me a Prius... wtf? They really don't want to make a deal for something that isn't on their lot and will lie to get you in the door. read more

Service dept needs to bring back the uber ride perk. I won't be returning for my services here. Sitting for 3+ hours while they do an oil change is crazy. Your local mechanic will knock that out in 30 min and probably charge a lot less. read more

I have been coming to this dealership for almost 10 years. I recently worked with Drew and T to get my new 2026 Prius. These guys treated me like family and got me in and out with no hassle. Straight forward and T was never pushy and just gave me the information necessary for me to make a proper decision. I won't go anywhere else but Frontier. Thanks guys! read more