Updating because the guy that would handle the repairs has left, Fernando. He was about the customer & would really hear us out regarding concerns, but he is no longer there. My car got hit again, in the rear & I had a couple concerns regarding the estimate but the new guy who handles the repairs was more for the insurance rather than hearing me out. read more

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After dropping my SUV off at Norm Reeves Honda West Covina for servicing, I was driving around and shopping with my girlfriend while we waited. I stupidly hit a pole while reversing, giving a huge dent on the driver side fender. Being in the area, I immediately remembered how great Valley Collision was with helping me back when I got a custom front bumper and spoiler installed on my Mustang. I came over right away and asked for Danny, the owner, to see what they could do to help. Fortunately John was here and was I incredibly glad with his service. He went out to evaluate the damage and did a quick repair (thankfully). 20 minutes later and the dent was 95% fixed. We didn't want to get it repainted or fully fixed and we were more than happy with the job done. John took care of my girlfriend and I in this unexpected time and all during this hot weather. His customer service was phenomenal and he kept us laughing which definitely helped get our spirits up. Service like this is definitely what helps build loyal clientele base. I can personally vouch for their quality of work because my Mustang came out so nice that even after a year and 3 months, I've had zero issues. They use factory paint and you cannot differentiate their work from the OEM. They've made a customer for life and I cannot emphasize on how much I recommend this shop. Great pricing, great service, and professionalism. Kudos to John! read more

Very happy With this repair shop. Had the rear end replaced after being rear ended and they were able to match the paint wonderfully. They also detailed the car in and out. Thanks to Robert and the rest of the staff read more

So you'd think I'd drive off in my pretty looking shining car and bid Valley Collision good bye for good. Wrong. I was back in less than a week (and of course, it has nothing to do with my impeccable driving record!). I had some damage done to the front of my car - exactly the place these guys did amazing work on before. When I showed up with a guilty look on my face, they just kept the car for an hour and fixed what needed to be fixed... free of charge! The owner did say they guarantee 20 years on their work.I guess he meant business. Forever grateful me. read more

We just got our 2014 tundra back from VC III, and were very happy with the work the did, after my tailgate was stolen there was significant damage done to the bed, they not only repaired it ( with all original Toyota parts ) but completely removed the bed and repainted it, my biggest fear was them being able to match the color (sunset bronze ) but it was spot on, thank you Oscar and all the crew that did a great job, I would recommend them to anyone who needs there service. P/S they detailed both the inside and out before they gave it back to us. thank you thank you thank you. read more

I just had to write about my great experience at Valley Collision. My husband had won a free car detail and we took our Honda Pilot to be detailed. It took us a long time to redeem this certificate and John was great about it. They were extremely accommodating and professional. I honestly haven't had such friendly service in ages. I couldn't believe it when I picked up my 2005 Honda which hadn't had a good cleaning in months. It was beautiful and literally looked brand new. I can't stress enough what a difference this detail made. I tried to tip them since the job (over $200 value) was free and they wouldn't take it nor did they solicit this review. I was so thrilled I wanted to make sure people knew about this place. Thanks for a fabulous job! read more

Thank you Danny and team for taking such great care of my car. You did an AMAZING job. My car looks brand new. Customer service is on point and very welcoming. read more

First off I don't recommend getting in an accident. So avoid coming here at all costs. I'll give this place a good rating though since they totaled my car which is what I wanted lol. The people there were very friendly and thorough. read more

Valley Collision Inc - After t-boning the center freeway barrier. - Body Shops Near Me - Azusa, California

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I've come here about 4-5 times for both small and big jobs, and Either way I was given the same treatment! Some places treat you differently if your in for a smaller job, but I've had excellent customer service every time. Danny is a great business owner and all his employees follow lead. I will not look for any other place! read more

Valley Collision Inc - Best customer service - Body Shops Near Me - Azusa, California

I wasn't going to leave an review, but this is outrageous. I had an bad car accident back in 2015. My car was toll here (the toll guy recommended) to get it fix. Everything was going good until the payment part. - all this happened back in early 2016 - The payment checked was mail to me personally by the insurance. The amount was what they quoted me for. My wife and I went there early in the morning. Three guys was there at the time. We went into the office. I told the guy that I want to pay all of it in credit card. The guy wasn't very happy about that. He wanted cash. We "talked" for a bit and agree to make three different payments. My wife and I only have a few hundred in-cash with us. He say since we have to make three different types of payment, they have extra fees. At the time, my wife and I really just want to get the car and leave. So, we ended making two larger payment in credit and check and few hundreds in cash that we had at the moment. It was over the quoted amount and it was well over the amount that the insurance gave us. One of the guy try to cheer us up by offering us coffee. I took a cup and get out of there as fast as we can. - sometime in 2017 - A lady from the shop called and told me that I still own them money. I explained what happened and she apologized and that was that. - now in 2018 of September - A lady called me again and told me that I still own them money. This time I was somewhat angry. She went ahead and throw some numbers at me and than told told me there is supplement and/or supplemental charge that was not payed. What the hell is SUPPLEMENT/SUPPLEMENTAL CHARGES. She also ask if we have car rental and accuse us of embezzling the insurance money that was meant for them. That got me really angry. I explained, again, of what happened in 2016. As far as I know, your shop is the one that gave us the quote to give to the insurance. I gave you that money and than some! I pay you extra and I did not call you every year to get that money back. Also, my medical insurance money is not meant for you! BEWARE everyone, don't ever believe what they quoted you on and also keep your receipt for years to come! Who knows when they will call you and ask for more payments. read more

Valley Collision went beyond my expectations in regards to customer service and the repair work. They were extremely nice and very accommodating. Would definitely recommend this shop. My car looked brand new and I was extremely satisfied with their excellent work. read more

Amazing customer service!! They answered all my questions and my car looks brand new! Thank you so much for taking care of my car and also filling up the air for my tires, you guys went the extra mile! I left super happy and satisfied! I highly recommend Valley Collision Center!! read more

Thank you John and everyone at Valley Collision for the AWESOME customer service and great workmanship. My car has never looked better!!

I had a great experience here.. usually I feel like I'm going to get robbed when I take my car to any mechanic .. but Danny was very honest and helpful.. took my car in for a water leak that was flooding my passenger floor and Danny and crew took great care of the issue for a GREAT price! Almost felt like I was robbing them lol.. the whole crew is very honest will definitely be bringing my cars here from now on.. Thanks Guy! read more

Well on 1st impression I wasn't impressed with this place, office is kind of dingy and unwelcoming but it's not like you come to a body shop for the ambience. You come here to get your car fixed. Well right off the bat Daniel greeted me (I think he's the owner) and he was upfront and HONEST about the entire process. What a shocker, usually body shops try to be shady or screw your insurance over. Not this place. I'll add more once the repair is done but so far I am truly impressed with this place. Ok fast forward a couple days, I pick up my truck and it looks brand spanking new. The repair is not at all noticeable at all. Danny took the time to explain in detail everything that was done and actually cared if I was happy with the job. I have to say the place is hands down the best body shop on the area. If your vehicle needs any body work go to Valley Collision. You won't be disappointed. read more

Danny, the owner was very polite and got the work done on time and in a very skillful manner. They even detailed my car!!! I was happy. It seemed like the people at Valley Collision cared about my care more than I did. Thanks Danny and Company read more

I have been to this body shop 3 times to repair 4 cars in the past 2 years. This body shop is amazing. Took in my lexus, then my our 2013 volt, then chevy truck, and now my honda accord I have AAA insurance for our cars and prefer to go here (going forward this is the only place we will go because they are excellent and truly care to see their customers happy). The owner (Dan) has been wonderful and made sure the cars were repaired in like new condition, and is wonderful to all. 2 of the times I needed a ride home and they gave me a ride. Thank you so much Valley Collision. read more

The whole staff was amazing, from start to finish. Car accidents are not a pleasant experience, but at this establishment they take care of you. Very knowledgeable and courteous with a positive attitude. Just know that when you choose Valley Collision Inc. you're getting the best read more

I was very happy with the friendly service! Everyone was very kind to me and made the process of getting my car fixed very easy! Kristina was so kind and very sweet and so was, I think his name is John but I could be wrong. I was very happy with the service and I would go back again but let's hope I don't have to lol I love my car it looks brand new! read more

I recently had my truck front end repaired here and I was amazed to see how different my 2002 Tacoma looked. It runs, looks and feels as if it just came out of the dealership. Also I was shocked to learn that repairs made from a previous accident where completely wrong, as in the color of the grill and front bumper. They staff here was friendly and provided exceptional service. Valley Collision fixed that problem and I could not be satisfied with the repairs done to my truck and I love the fact that they detailed it and polished the whole truck. That is going the extra mile in my book. read more

I've been to this shop 3x's in the past four years. I've never used any other body shop, now I hope I never have to at this point after 3 small fender benders, but if I do, I'll come back to them. Carla is great and will keep you on top of things in case your insurance company doesn't have a way to update you and follows up. Customer service is big with me and they deliver that plus great auto body work, it's like the accident never happened and I've always been pleased with how they color match and you can never tell your car or truck was fixed. read more

Ive had several jobs done here at valley collision in azusa one big job they replaced both back doors on my work van and they hooked me up with several other repairs ask for VICTOR he knows his job very professional thanks to all for your continuous work highly recommend read more

This is my second time here for different vehicles. We had my 2003 red Honda Accord repaired here... I backed into something. My Honda is in almost perfect condition even though it's old. Valley collision did a fantastic job on my repair, my bumper and paint are a perfect match.. The staff is fantastic, and Daniel is HONEST.. NOT TRYING TO GET RICH OFF YOU. Just making a living. I highly recommend them to everyone. read more

From the moment we arrived with my 2016 Volt for repair, until we picked it up,they were amazing. Not only did they handle getting us a prenatal car, they fully detailed my car before I picked it up. Awesome, amazing, professionals. read more

Excellent service and amazing work my vehicle looks brand new again.

Well I was referred to these guys via my insurance company after I got rear ended in April of 2011. I only saw one review on them and it said they were pretty good and being not that far from my residence, I thought I'd give them a try. I met with Alex and he took pictures and documentation and told me everything that needed to be done and that it would be about 3 weeks or so. He was super nice and honest and didn't mind me coming by every few days to check on my car and walked me through every stage that they were doing. Long story short, I only gave them 3 stars because they didn't do all they could do as far as finding my parts. I had a part that they called me about and they told me it was back-ordered and I would have to wait and nothing they could do. Meanwhile, I'm in a rental (which wasn't covered) so I'm getting worried. I ended calling dealerships myself all over the country to find this part and I did. I told Alex and he said that his parts guy was working on it and eventually found it himself. That was one issue (not that bad) , the other was when my car was done, it was not exactly like I left it. I mean, it looked good but after I got it home and to this day I'm still finding little things that were overlooked: 1. They cracked the inside door molding and just put the broken piece back in with epoxy. 2. The driver door doesn't close like it did. I have to pull it hard now. 3. There is a wave in the paint where the quarter panel was welded to the front half. 4. The bottom of the driver door was never color sanded, just the top. 5. There were extra screws in my cup holder (still don't know what they're for). 6. My high beams no longer worked (had to change bulbs, don't know what caused that) 7. One of the wing nuts that holds my tail lights on was stripped and epoxied back on. 8. Front headlight bezel tab broken and just put back in (not secured) 9. Noticeable paint line on the roof where they taped off to paint. 10. Clear coat has small impurities in it (not bad but can see if you're right up against it angled in direct sunlight. 11. Over spray on the whole car when I got it back (had to clay it out). 12. Rear bumper has small dirt bubbles in it (not bad but not smooth) Anyway, I'm a perfectionist and this is a brand new car. I just bought it in January 2011 and I was just disappointed that they didn't go that extra mile to make it look new again. Especially replacing the pieces that they broke. If you just need something small repaired, I'm sure they are fine but for major work like I had done, I would have to look elsewhere. read more

This was the best experience I'v had with getting my car's body work fixed. I feel like I GOT MUCH MORE then just body work done. The job was excellent and the the customer service was awsome. I would definitely use them for any future work. read more

I was in a bind, and Karla and Danny's kindness during a difficult time brought me to tears. Valley Collision has fair prices, they guarantee their work, and their work is amazing. It's like my accident never happened. The customer service is professional, personal, and outstanding. read more

These guys did a great job replacing my door! .. NOT!!!! I let the picture speak for itself no need to go into detail. Have these guys fix your vehicle if you want to drive around like this... read more

Valley Collision Inc - Body Shops Near Me - Azusa, California

The owner Danny is a good man that stands behind all his work. He will never use shoddy parts or a shortcut for fixing your car. If they can complete their work in front of you and finish fast they will by all means do just that. Long story short, bought a fixed up car from them, found minor problems, and had them fix it up free of charge on the spot. It is hard to find service like this these days. read more

These guys do great work. Got in an accident recently and my rear passenger door was smashed in. Took it here for repairs and my car looks like it did when i drove it off the dealership lot. Excellent work and courteous staff. read more

Great customer service! This is an honest shop, willing to put the needs of the customer above making a profit. I hope I'll never have to be back, but if I do find myself in need of collision repair, I'm so glad to have found a shop I can trust. Thanks Valley Collision!! read more

Just another dishonest mechanic who's out to rip you off. They hadn't done anything to my car and they wanted to charge me $270 just for having it on their property for 3-4 hours. I wouldn't recommend this place to anyone. read more

Danny and his staff are absolutely amazing. the car came back with a lot of "little stuff" completed making the job he did look like a craftsman with pride and integrity did the job. His customer service to start with was superior. From us walking in the door, he looked at our car and then dealt with the insurance company.... other places we went made us wait 20 or 30 minutes and get an OK from the insurance company before they would look at the car... Superior attention to details, the customer is # 1 to him and his crew... there are not many of his kind left in this part of the world. read more

Where do I begin. This group is such an amazing team! They worked on my car and it looks brand new now. Shout out to Fernando and Danny for the great service and their humility to serve. Our family loves our KIA. read more

Integrity!!! Thanks Danny for doing what you do. Your crew did an amazing job on our Jeep!! You are highly recommended by me and will make sure you shine as bright as you deserve from our end. Our little burger shop "Cafe Cola" has your shop our official body shop in the world. Thank you very much. See you soon and keep up the greatness!! read more

Excellent service and friendly staff. As good as it gets. Had to fix a minor scratch on my Toyoda and after 20 minutes, I was in-out. The manager was able to do this service free of charge, with something as minor as this was taking care of with the up-most importance. I can definitely count on returning if the need for any car services is required, that they can provide. read more

Stopped by to see about getting my old cloudy headlight replaced to match the new one that was put on after an accident. Frank C . suggested buffing it to make it look better and more like the new one. When he brought the car back 20 minutes later I couldn't believe it, the old headlight looked just like the brand new one!!! He was so nice and helpful. If I ever need repairs again I'm definitely going back. read more

These are the kind of people you can only dream of to entrust your vehicle with-Christina and Danny are truly patient, kind, honest, and hard-working. I took my company's vehicle there after a minor accident and Danny fought with the 3rd party insurance company to ensure we did not receive after-market parts on our 2014 Nissan Maxima. Poor guy having to deal with those penny pinching 3rd party insurance companies! He took care of everything and we did not have to deal with one bit of stress, plus we ended up with an excellent result-the car looks fantastic and with of course, legitimate Nissan parts. I am pleased to know there are still good people out there-and Danny is one of them. He deserves all the business he can handle! read more

Oscar and his team went beyond the call to fix my vehicle. They did great work on my vehicle. And they have given me updates all throughout the process. read more