I can't rave enough about the dental work and professionalism I experienced with Dr Tolley and his…read morestaff. I went to Dr Tolley for corrective dental work to fix what my prior dentist has done to my front teeth. My front teeth are the first impression I give to the world, and Dr Tolley made me proud of my smile again! Thank you!

I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

My husband has been having really bad tooth pain for about a week now , and this morning it just…read moregot super unbearable , Cedar Creek Dental was amazing and was able to get him in and out THE SAME DAY. This is my regular dentist as well and I have had nothing but good experiences. Thank you guys for getting my husband in asap !

I have mixed feelings about Cedar Creek. Overall, I would recommend paying them a visit to see how…read moreyou feel about your own experience. I do appreciate that when I expressed my preferences on the types of cleaning tools to be used, i.e. not the ones that vibrate loudly in your skull, and they were open to accommodating manual tools. With that said however, they didn't clean my teeth much at all during my appointment. Truly just a brush and floss, and while I do enjoy the idea that my teeth are that clean, I'm sure there must have been some plaque to tackle. During my first appointment, I agreed to work with them on a teeth splint, which is similar to an Invisalign retainer, but formed more thick with the mission to relax your jaw muscles overall. This has been a lengthy process, but there is only my jaw to blame for that. I do wish the appointments were more concise because they often run over time, time that I have requested off of work and need to stick to. I think this will improve over time, since this is a new process on their end. But with that said, allot an extra 30 minutes for these appointments. Overall, I can't say for certain whether this has improved my headaches, but I am pleased with the consistent data results that conclude the muscles are indeed relaxing. With all of these positives, there are only a few negatives, but they are impactful to my experience so I will note them: When I first set an appointment for Cedar Creek Dental I noted on their website that they did not accept my insurance. I called to verify, and the first person I spoke to confirmed this was the case and estimated the appointment cost for me. When I arrived for my appointment however, Marianne said this was not the case and that the insurance would be accepted. As expected, once my insurance received the appointment they did not cover any of it. As I said, I expected this, but was disappointed about the misinformation given to me. My second critique is in regards to the unnecessary religious paraphernalia placed around their waiting room. Marianne took it upon herself, with Dr.Alexis' permission, to place little jesus figurines around the waiting room. Religion has no place in a medical facility. Symbolic figures don't mean the same to everyone, they can remind some people of previous harm, pain, and trauma. It is severely unprofessional to have these placed around a space that should be open and accepting to all. Especially considering the current political climate that uses these figures as an excuse to harm and exclude POC, women, and the LGBTQIA+ community. I brought this up to them but as expected, they took their own side, not even for a moment considering other feelings and opinions. That is always how it goes in these situations, of course, I sincerely was not expecting any consideration from them. In fact, Marianne said,"I've only received positive feedback about them", without considering that other people are too uncomfortable to bring it up, knowing they will be dismissed as per my example. Now you have received negative feedback, and you are choosing to ignore it. This nonaction reflects poorly on Cedar Creek Dental. Medical facilities have a responsibility to express consideration for everyone from every background. Otherwise, it proves that their work is affected by their biases, which is dangerous to people who disagree with them or minority groups ousted by their religion, in any capacity. That consideration should extend from the front desk, to the dental chair, which is not the case here, unfortunately.

I really like Dr. Grecko for my ortho appointments but the dentistry side seems to only want to…read moremake money. My fillings and dental work have not been anything amazing and I simply go here now due to my insurance. I will look elsewhere for cleanings if my dental insurance changes.

Received the best care from Dr. Leskiv and his assistant. They The front desk is very helpful and…read moreknowledgeable

I went in for a routine cleaning and had such a great experience. Cameron (the hygienist) was…read moreawesome. He talked me through everything he was doing and made sure I was comfortable the whole time, which I really appreciated. Dr. Greg and Farah were amazing too. They walked me through options to help with some sensitivity I've been having without making it feel overwhelming or pushy. Honestly, I feel like I've finally found my dentist in Winchester. Highly recommend!

Omg this place is a treasure. The staff is absolutely incredible and the quality of the care is…read moreamazing. Best dentist I've ever been to.

Efficient, on time appoint, in and out quickly with no waiting. And a good general cleaningread more

Definitely a third-rate practice. The dental assistant is rude and unprofessional, and Dr. Lee is…read morea timid, "quiet" individual who doesn't strike me as particularly intelligent. I left for a better dentist and sure enough, I had a couple of serious problems that had gone undiagnosed. I ended up having to go to a periodontist for surgery. The periodontist asked, "How did this happen?" and inquired who my dentist was. Had this been diagnosed two years earlier, I wouldn't have had to go through this surgery. Stay away from this third-rate dentist.

This is my 2nd review. 1st was in December 2025. I had my full (lower and upper) dentures made by…read moreAspen a few years ago. The lower cracked on Dec and Aspen reloaded it quickly (within an hour). The lower broke again yesterday and again they repaired it in a hour after evaluation. They also have ordered a spare / replacement be made, no charge. I have not had the negative experience that some have posted but anything is possible. Perhaps personnel changes have made a difference; their facility replaced the former Ruby Tuesday location a few years ago. I found the staff at Aspen personable and responsive, a far cry from other experiences with others in the past (not local to Winchester). I do highly recommend them.

I really wanted this to be a positive review, especially because Dr. Gaitan and Fatima were…read moreinitially great during my first few visits. Unfortunately, my experience has taken a very disappointing turn. I first came in on 5/13 with severe tooth pain. After that visit, I walked away with a $6,000 treatment plan and an appointment scheduled a week out--but no relief. I was told I needed a root canal, two crowns, and a cavity filled. That cavity still isn't filled to this day. When the pain worsened, we reached out for help and heard nothing back. We ended up needing to schedule another appointment just to get something for the pain. Fast forward almost a full month later, and I'm in just as much pain--if not more--than when I first walked through the doors. At this point, I have two temporary crowns--one on each side--and the cavity that should've been addressed immediately has become so painful that even air hitting it is unbearable. Now, the tooth behind the one that had the root canal (but still doesn't have the permanent crown) is throbbing. I understand dental work takes time, but I came here with pain and left with more of it, and with little resolution after weeks of waiting. It's heartbreaking and frustrating to feel like things were not only left incomplete--but possibly made worse. I hope this review prompts a more thorough look at how patients in pain are cared for, because I wouldn't wish this experience on anyone. ____________________________________________________________________________________ I recently had my first-ever root canal, and like anyone would be, I was nervous. But Dr. Gaitan and Fatima made all the difference, today. From the very first appointment, Dr. Gaitan has been kind and patient through this process. Each time I've sat in his chair, he's eased my concerns and made me feel confident in the care I was receiving. Over today when I had additional concerns, he sat right through them all with the same kindness. Fatima was a sunny spot in the morning, equally amazing--knowledgeable, professional, and attentive. Today's visit was no exception. They both took the time to go over the procedure as we went through each part of the procedure. The only hiccup I experienced was during a time Dr. Gaitan was on vacation. Unfortunately, dealing with the front desk in his absence was frustrating and lacked the same level of communication and support. That said, when Dr. Gaitan is present, the experience is exceptional. I'm so grateful for the professionalism, compassion, and expertise shown by Dr. Gaitan and Fatima. Highly recommend!

The best dentist I've had! Went out of his way to help me out on a weekend. Can't beat that!read more

From the owner: Welcome to Neumann Family Dentistry, where we specialize in creating the ultimate smile while…read moremaking your dental experience as calm and comfortable as possible. Dr. Neumann, Dr. Bohrer, and the team have the experience, ability, and personality to put your mind at ease and to soothe away any anxiety you may feel. We are committed to helping you achieve optimum oral health while using the latest technology that the field of dentistry has to offer. The Practice skill, knowledge, and experience along with a unique combination of science and artistry to help preserve or redesign your smile based on your individual needs. Even a subtle change in your smile will help to project an image of self-confidence. When you feel good about yourself, it shows in your appearance. We offer several different treatment options for you and your family. We will do our best to develop a plan to help you achieve your dental goals. Our administrative team is dedicated to helping you navigate your insurance; develop efficient scheduling, and providing as many financial options as possible. We look forward to welcoming you and your loved ones to our practice.

The office is beautiful. It feels more like going into a spa. They send out text and emails if you…read moreelect for it. As far as service goes, I feel like they are very attentive. I was able to get in for an emergency appointment just after I moved to the area. One of the two dentists was out sick that day as well. So even though there were major delays the assistant and dentist herself both checked in frequently to let me know what the status was. Thankfully I could wait, and I was equally grateful they explained why there was such a wait. For routine check ups they were super good with both me and my daughter. They explained the treatment plan and scheduled me around the constraints I had. I believe there are now three dentists there. Dr Austin Westover and Dr Mitra and Dr Bryant Ash. I've only interacted with Mr. Mitra and thought she had a great bedside presence.

Beware. Smug customer service who aren't willing to admit fault or oversight. My insurance had a…read more"no tooth" clause which they could have identified immediately. Instead, they insisted I pay an extra $600 after paying final, outstanding bill months later after realizing my insurance wouldn't cover the service.

Great place to go, staff are amazing, funny and make sure you are comfortable during your visit…read more Dr. Baker is the best at what she does make sure I was pain free when working on my smile. I would recommend them to everyone and I do, and will continue to, and they have great sticks for the kids, and kids at heart, I got a frog and unicorn. Thank you Dr Baker and staff for all you do and continue to do. See you next year.