Oh my goodness. I should have read all the other reviews before making my first (and last!) appointment. X rays were taken with a camera, the teeth cleaning was not much more than a regular toothbrush cleaning and the front office staff were unprofessional. I paid out of pocket to redo cleaning, x rays and exam with another dentist who offered the standard of care I am used to shortly after this visit. read more

I would recommend people stay away from this dentist office. I've seen many dentists across 4 different states and this one is definitely the worst. The oral hygienist didn't appear to know what she was doing. I sat down in the chair and she brushed and flossed my teeth as normal. The dentist then came in and looked at my teeth for all of about 7 seconds and said "you have very good oral hygiene" and left. The hygienist then said "ok, you're good to go!" Except I wasn't good to go, because neither of them scraped any of the plaque off my teeth (which is a very standard part of a regular cleaning). I literally had to ask the hygienist to do this, and she went to get the dentist who rushed in, picked two of my bottom teeth in about 30 seconds, and then said I was good to go. I know that I had more than that (I always do), but they clearly just wanted to usher me out the door ASAP. Side note: the place is dingy. Missing ceiling tiles, outdated equipment, generally sketchy feeling. Pair that with horrendous service and I will never return. I will explicitly tell others to avoid them as well. read more

A Horrific Experience!! Avoid This Place Like the Plague! This dental office is an absolute nightmare! If you're considering going here, do yourself a favor and run as far away as possible. My experience has been a complete disaster from start to finish. I went in for what I thought would be a simple cleaning, (to the 2130 Pleasant Valley Rd, Suite 108, Winchester) only to be blindsided with a shocking $300 bill because the dentist was out of my provider network. I was never informed about this until I received the bill! But it only gets worse from there. In a moment of sheer foolishness, I decided to get a crown at another location (160 Rivendell Ct,Suite 7, Winchester, VA) thinking it would be different. I deeply regret that decision! They not only billed my insurance twice but also submitted incorrect charges. To make matters worse, they accepted payment and then had the audacity to send me to collections for a bill that was already paid! I have all the proof, yet it's painfully obvious they don't care at all. The collection agency they use, SYNCOM, is just as incompetent and unhelpful. I've been in a frustrating back-and-forth with them for over a month, and the only response I get is that their "customer" (the same people at Valley Dental Care) can't find the payment. I even SENT A COPY OF THE ELECTRONIC CHECK SUBMITTED BY MY INSURANCE! They keep insisting and repeatedly send me an account statement from "The Dentist Office," but they fail to provide any proof of receiving the payment--like the bank statement from the day my insurance issued the payment, which I have! So here I am, being forced to pay again or risk ruining my credit score. After doing some digging, I discovered I'm not alone in this mess; this is a common tactic for them! Their management is completely unreachable and indifferent. If you find yourself on their "blacklist," good luck getting anyone to answer your calls. Need to cancel an appointment? Good luck with that too! They charge you $50 if you don't show up and another $50 if you're late! But if they keep you waiting? Just a casual "sorry for the wait."And if that wasn't enough, they even have the nerve to charge you $5 just for sending a statement! This place has zero respect for their patients or their financial wellbeing.Do yourself a huge favor and save yourself the stress and frustration--AVOID VALLEY DENTAL CARE AT ALL COSTS! Every one of their offices operates the same way. They're nothing but a money-grabbing machine from California that only cares about charging you and sending you to collections, even when you and your insurance have already paid.You've been warned! read more

Rescheduled my appointment for a root canal not just once but twice. I confirmed the appointment the first time and then they left me a voicemail for the second rescheduling. I called them back within the hour and got no answer. Fast forward a week. I called them back hours before the appointment and still no answer. I called them again an hour before my appointment and still no answer. Called them again 30 mins before my appointment and finally answered. Told me I would be dismissed as a patient if I didn't make it because I confirmed this appointment. I have the texts and emails that prove I never confirmed the appointment. I tried to figure a way out to make it to the appointment and unfortunately couldn't make it. I called back asking if there was an acception that could be made since I called in and left messages a week before the appointment and on the day of my appointment hours before it and she said "No, it's not my problem you can't make it to your appointment on time CLICK" pretty blown away by how professional she handled it. I wanted to also note that they have a sign that says (If you have Medicaid and miss your appointment you will be dismissed as a patient) just Medicaid patients though. Felt like I was judged the moment I handed them my insurance. Also the dentist was trying to get me to pay him to root canal my other front tooth that is perfectly healthy separately from Medicaid so they would "match". I'm pretty sure that was a 700.00 quote I got back for that. Insane treatment. Horrible experience. Only good thing about it was his assistant who was honest with me because he spoke to them like dogs. read more

If I could give this place 0 stars I would. My mother went to get dentures Oct. 2019. Once she got the dentures she told them they were loose fitting so they were sent to the lab to be fixed. After waiting MONTHS, on 4/27/21 the manager and the extremely rude dentist told us that due to the complexity of the request and bc the lab couldn't get it right, they would be issuing us a FULL refund within a week. After almost 2 months, we haven't received shit, I've emailed the owner who didn't even bother responding, I call the office every couple of days-weeks and they're never there. Save yourself and do not go to this dentistry. We've been extremely patient after my mother being without teeth for a year and they clearly do not care about their customers. I do not know how this place is still open. read more

Had an appt for cleaning today. Unfortunately very disappointed. Did not have a solution to put my dentures in. Said she had none! Secondly she did not clean my teeth individually to take the tartar plaque out. Nothing was done to plaque and the dentist never came into the room to check by cleaning. All she did was a polish with electronic brush for like 3mins and that was the cleaning. I will no longer be going back to them. Poor dental hygiene care and imagine no solutions to put dentures in while caring for the polishing of the teeth. read more

I am 64 years old. The young female dentist was very rude to me. I will never go back. It was during COVID and the office staff said they did not have to wear masks. The office is small and had a full waiting room. Some people wore masks but most did not. Even the dental assistant had a mask on her mouth but not on her nose. The CDC advice was not followed. read more

Horrible place. Looks kinda dirty. Waited 45 minutes and never seen the provider. Guess the 2 star rating should have been an indicator.

I worked for this office for 8 years. I had to move for personal reasons that had to do with family. They will not pay me my last 2 paychecks. I have called and text the owners and no response from either one of them. Be aware if you want to work for them. In the end they will screw you over. read more

This place provided horrible, incompetent service, and now they're trying to charge my elderly mother for dentures they never even delivered! My mother broke her front teeth in a fall, and she went to Valley Dental Care in Winchester, VA (160 Rivendell Ct) in Nov 2020 for an initial consult. She needed oral surgery, which she got, and then returned to Valley Dental Care to get fitted for dentures. They took impressions to send off to their lab, and they charged her more than half the cost up-front (she has no dental insurance, so she paid out-of-pocket). After months and months of delays, cancelled appointments, telling her to go to a different office location in Winchester, she still didn't get her dentures. Each time they blamed 'the lab in Florida' for the horribly-fitting work that came back ('nothing we can do - the LAB keeps getting it wrong'). After 6 months of getting strung along, and with still no front teeth, she was forced to go elsewhere (and she did get nice-fitting dentures in about a month from a competent dentist). Several times she requested a refund from Valley Dental Care, and they kept giving her the run-around. Now they're billing my 84 year-old mother the balance of what her dentures would have cost, but they still haven't provided! We've already reported them to the BBB, and tried to report them to the ADA, but apparently they're not even an ADA member. We're probably going to have to take them to court to get her money back, but I wanted to warn others first. read more

Have been fighting with this office for months to have a refund check sent to me, always being told it's being worked on. United Concordia got involved with the mess, and still no check. Better Business Bureau complaint filed and the office won't respond to the agency, per an email I received from the BBB this morning. I have several months of notes of which agency spoke to or reached out to the office with still no resolution. We are due a refund of $480, this has been ongoing since March. Will be filing a complaint with the Attorney General on Monday as well as the Virginia Dept of Health Professionals as advised to by the BBB read more

I had the worst dental experience yesterday. Went to have this root canal temp looked at because it hurts since Tuesday which was a shit show loved getting work done without any topical numbing that was fun .. I get into the office he dentist comes in looks at the tooth then just tootled away sent the nurse in. The root is too deep, magically the root grew in 2 days after I asked for him to just pull it. Now I'm waiting for a specialist to sedate me for removal. Apon this news I fucking lose my mind because I'm just threw with this shit. He refused to write a script for an antibiotic or pain meds because I am no longer a patient... I need to turn to urgent care for treatment. .. because you know why not...shout out to valley dental care on vally ave for fucking me over and causing me 3 days of pain. Thank you dr lee for being shittest dentist I have ever ran across. Also reporting them and their license this morning . I would give a negative rating but unable. DO NOT TRUST THIS OFFICE OR DR LEE. read more

Let me start off by saying I have had many dental cleanings in my life. I have always kept my teeth in good health and have never had a bad experience with a dental office until today. Valley Dental Care was one of the WORST dental experiences of my life! The hygienist who was cleaning my teeth seemed to have no clue what he was doing. It's almost as if he were still in dental school. When he started cleaning my teeth he proceeded to smear the teeth cleaner all over my teeth instead of doing it individually as most hygienists I've been to in the past do. That didn't bother me so much but when he turned on the machine and started to polish my teeth he did something wrong because the machine started smoking! I think he was pushing too hard on my teeth with the machine and it hurt sooooo bad I had to pull away and tell him to stop. He didn't seem to know how to maneuver around my tongue and just kept shoving it to the side roughly. He was very heavy handed. Then when he was done cleaning my teeth he was going to proceed with flossing without even rinsing my mouth or my teeth off! I had to ask him to spray water in my mouth! Then the dentist came back and hardly looked at my teeth, said everything looked good, and asked if I wanted braces. My teeth have been straight since having braces as a teen so that would be a no. He then told me my gums on my right side were inflamed and to stop brushing so hard. My gums were inflamed because your hygienist doesn't know what he's doing and almost burned them off with the polisher! Then they kept asking me if I wanted a flouride treatment for an additional $20. At that point I was done and just left with my mouth feeling disgusting and not clean! I will never go back there and don't recommend this place to anyone! read more

I had a very bad experence please call me and I,ll tell you what your in for john nadzan 545-7959