Valley Fire Place installed an insert in my house a couple of years ago and the entire process was fabulous. Recently, the insert has been acting up and not lighting correctly. I called the office thinking I needed a service call. The young lady that answered the phone looked up my info, asked me what issue I was having, and gave me a couple of things to try before they sent out a tech. Lo and behold, what she suggested solved my problem. I can't give this place high enough ratings, everyone I've ever dealt from VFP has been super nice. You can't beat a business who truly cares about their customers! read more

Absolutely the best experience with valley fireplace. Customer service is top notch. Very knowledgeable about the products they sell. And we could not be happier with our new fireplace insert. Thank you . The installers did a great job as well. Super impressed! read more

Great customer service. Knowledge about their products and they service what they sell.

*Make sure to ask about the rebate offered from the San Joaquin County Air Pollution Control District* You can also visit the following link for more information: ww2.valleyair.org/grants/fireplace-and-woodstove-change-out/ We visited to look at our options for replacing a wood burning fireplace. When we walked inside the store, we were immediately greeted by, Damien. We explained our interest in a linear fireplace and Damien spent time showing us different options they offer. They have a nice showroom full of installed fireplaces to look at. They sell gas, wood, electric, inserts and stoves. The gas and electric fireplaces are connected, which allows customers to see how it will look when lit. There are several different brands, sizes and types of gas fireplaces in the showroom. Damien took the time to shows us the different models and the different options each model offered. They also sell outdoor fireplaces, firepits, heaters kitchen islands, BBQ's, pizza ovens and more. You can refer to their website to see everything they offer. After narrowing down a few options, Damien gave us brochures and wrote down pricing. He also provided me with spec sheets for each fireplace model to allow my contractor to build the new fireplace opening to the new fireplace specifications. Damien was knowledgeable and professional. At no time did we feel pressured into purchasing anything. Damien gave me his number and told me to call or text if we had any questions. We decided to purchase the Kozy Heat Callaway 50 gas fireplace. Damien placed the order and it arrived within a few days. Once my contractor remodeled the wall for the new fireplace, Damien scheduled us for installation. A crew arrived on the specified date and time frame. They installed the new fireplace in about 30 minutes. After install, we had a minor issue with the gas line not being connected and one of the lights was not working. I reached out to Damien and he quickly responded to me even though it was his day off. Damien was quick to get a crew out same day to get the gas line connected properly. All the minor issues above were quickly dealt with and the fireplace is running great. Jeanette also assisted us with sending in all of our completed paperwork to receive our rebate through the county. We had a great experience with Valley Fire and I would recommend them to anyone. read more

Valley Fire Place - Fully re-modeled wall with Callaway 50 installed - Fireplace Services Near Me - Salida, California

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Very professional and always answered my questions. My husband also called and visited several times to make sure our home was fit for a fire place install. When it was finally delivered to us directly the crew was very professional and put down blanket to not damage the wood stove and to also protect our floors which I didn't even think about until they did it themselves. Overall really great customer service. We ordered ours in end of 2021 and received it several months after due to a backlog from the manufacturer. read more

Valley Fire Place - Professional install adjusted to my ceiling. - Fireplace Services Near Me - Salida, California

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They were very helpful in choosing the right gas fireplace for our home office. The guys installed the fireplace quickly and professionally. Could not ask for more. As you can tell from the picture my dog approves as well. read more

Valley Fire Place - My pup enjoying the new fireplace. - Fireplace Services Near Me - Salida, California

Very knowledgeable, explained everything, answered all of our questions, reasonable prices to repair our gas fireplace insert. Highly recommend!!!! read more

Damien k. came out to help us see about getting a new fireplace. He was so professional and friendly! He also wore his mask and did good social distancing. Definitely made us feel like we chose the right company! So far so good:) Dawn Watkins read more

Wow, I'm impressed, I'm a general contractor and I called Valley Fire Place for a quote after calling several other companies to install a zero clearance box on a project we're working on. Most places don't do installs, and just sell products which is hard because you have to get multiple people involved in one project. Valley Fire Place does it all and were very responsive and exceptionally quick on a getting me a quote for work. They know their stuff. I really appreciate their knowledge and experience. read more

Was referred to valley fireplace from a personal friend/firefighter, said talk to John. Called Valley fire place and was in need of two chimney chase caps for my residence. Was asked to send pictures, and I followed through. No response for several days. Texted back to touch base as to the status. Received call back and was told price from an employee name starts with a D, I agreed and said to proceed. No communication for days. Touched base again to check on status, said someone will need to come out and measure and inspect. Days later unannounced, John came to my house while I was not home and got on roof. Received call that he needed more pics and information as to the type of fireplace insert. Also was told one chimney did not have completed flue/pipe and is a fire hazard. Took pics and sent. Many days lapse, no communication. Once again I reach out for status. Got call back from John and apparently did not realize one of the chimney is for the furnaces and basically need to call hvac business. Really poor communication and business practice. Wasted my time and really did not provide me with any guidance or help. Really confusing business interaction. read more

They totally fixed another companies mistake they made with my fireplace. To talking on the phone with the gentleman to make the appointment, to Alex the technician coming out and going above and beyond THANK YOU. I understand that it is summer and no I cannot use it quite yet, but it is fixed and it turned on for the first time in 5 years (since I bought the house). I will recommend this place to whoever needs their fireplace fixed or even to get a new one. Thank you again for your service. read more

Cannot say enough good things about this business and the personnel here, from the owner to the installers. They are knowledgeable and courteous and they have a good selection of fireplaces to choose from. We had not expected to invest in such a nice unit, but after careful research and many questions (not to mention the $1500 rebate from the air quality board), we decided to go for it. When the installer noticed a slight gap at the bottom of the fireplace (due not to the installation but to the uneven nature of the existing hearth), he offered to create a matching plate to hide the opening AT NO EXTRA CHARGE. He hand-crafted it and brought it over in less than two weeks and installed it. The difference was amazing; without it I may not have noticed the gap right away, but definitely would have eventually, and I know me, I would not have been happy about it. To conclude, I highly recommend Valley Fireplace and their knowledgeable ownership and staff. read more

If only every business could give me the undivided attention, knowledge and help that we received from this establishment. Very professional and i can honestly say the only people in a 100 mile range that really no what they are doing. We are very happy with the quality choice of fireplace and the beautiful wall design engineered by valley fireplace. The staff was really helpful and patient with my wife and I and at the end of our project, we have a dream center piece for our living room and a genuine eye catcher. Everyone who comes over is astonished by the work of art and is recommended to john at valley fireplace. read more

Valley Fire Place - Fireplace Services Near Me - Salida, California

Really great customer service Jeanette and Damien always respond right away we use them on all of our jobs. And they are very knowledgeable.

Nice, polite and quick! These guys had our gas fireplace up and running in about 45 minutes start to finish. Another *cough Mcdonalds *cough Chimney *cough *cough Service replied to my review of THEIR services that my 30 year old gas system was obsolete and could not be fixed. Well, that was a bunch of BS. Valley Chimney didn't have any problems. Had a flame in 30 minutes and even fixed the bottom up nice with rock and "embers". Thank you so much!! I will definitely recommend you all to others. Now, can someone recommend an electrician?? Can't wait to enjoy our fireplace this Winter. read more

From the minute my Mom and I walked into the showroom to the completion of my parents electric fireplace installation, the entire process was seamless. Everyone involved was professional, helpful, courteous and a pleasure to do business with. I would highly recommend Valley Fire Place. read more

This is the best place to buy a gas fireplace. They help choose what is right for you and even make small cosmetic changes you want. Their prices are very reasonable and they stand behind what they sell. read more

I wanted to convert my traditional wood burning fireplace to a gas burner system with realistic-looking logs. I found everything needed at Valley Fire Place. I visited their awesome showroom and talked to Damien. He was very professional, knowledgeable and pleasant. My system was installed this morning by Alex and I am thrilled with the way it operates and looks! It is exactly what I wanted. Alex arrived on time and completed the work in the time expected. He was very professional, skilled, helpful, pleasant and left the area completely clean. I had an excellent experience with Valley Fire Place and would not hesitate to recommend this fine business to anyone. read more

Great place to do business with! Damien, Jeanette, Jack, the installers all friendly, helpful and knowledgeable. Great experience. We've had inserts in 3 homes. Searching for an insert for our fireplace went to three places to shop and compare. THIS IS THE PLACE IF YOU WANT AN INSERT. Get insert during Summer or early Fall, they get very busy during Winter, as you might imagine. Very happy with our insert and follow-up. Lee H., Manteca read more

I needed a repair on my Osborn fireplace insert. I didn't buy it from them but they were willing to service it. They did a wonderful job, very clean, very polite and helpful. I highly recommend them! read more

Fire place insert was purchased from this vendor, which included installation. Service team arrived on time and successfully completed the installation. Some noteworthy events during the installation: A protective blanket was put down on the floor to protect the floor tile All garbage / debris was taken with them, our waste cans were not used We reviewed all of the operators / controls with the new insert With respect to the store, they had a good selection of inserts and many other items such as BBQ, kitchen top ranges and more. We would gladly use them again. read more

I spoke with Damien. He seemed interested in my project. He asked me to email him a picture of my current fireplace, which I did. I never heard from him. I was irked by the lack of professionalism. Ultimately, I went with The Spa Doctor who sold me a wonderful fireplace insert and even processed my rebate claim. read more

This is our second time dealing with this company, and definitely won't be our last! A few years ago, we purchased a brand new Delta King built in grill from them and they did an amazing job with the installation. We're still loving our grill and use it frequently. A few weeks ago, it got cold enough to turn on our old, neglected gas fireplace and it wouldn't start. It was old, dirty, and some of the panels didn't close properly so I was thinking we would have to replace it. Alex came out, cleaned it up, fixed the panels along with a few other things, and it looks and works like a brand new fireplace! It is old, and I'm sure we'll have to replace it eventually, and when we do, we'll definitely be going here to get a new one. read more

I stopped in with a general question about why my fireplace wasn't working. I thought I knew what was wrong, and was ready to buy the part. They said that my fireplace symptoms pointed to something else and told me not to waste my money. They diagnosed the problem and did not try to up sell me on anything! They have a knowledgeable staff and run an honest customer centered business. read more

These folks are nice and have a nice storefront as well. They do seem to lose interest after the sale and initial install is made. When my insert did not work after they "repaired it": I think they just run too thin on people. read more

Very happy with customer service on warranty related issues. Thanks for supporting the products you sell and standing behind it. Tony Nguyen read more

I want to say thank you again to Larry the General Manager for going out of his way to make sure my stove was fixed. Excellant service and reliable! My stove runs like new again and I'm so happy I'll be able to enjoy it this winter. I highly recommend Valley Fire Place. read more

My wife and I bought our new gas stove from Valley Fireplace and we couldn't be happier. Their service before and after the sale has been great! They have gone out of their way to answer questions and provide excellent follow up and service. I think you will find their service refreshing especially since people in a lot of businesses have forgotten how to treat their customers well. Disregard the comment by Adam S. read more

Completely out to lunch. John and his wife cannot manage the day to day operations. His wife actually need to read the brochure in my presence to answer questions about products. John is a flake and never returns calls. read more

Great service! We live our gas insert and now our daughter bought one and the service was wonderful. These folks know what they're doing!