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    1 year ago

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    4 years ago

    Very nice people and quick fix. Took our car in for a rock chip repair. Cost $50 which seems fair

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    Ask the Community - Valley Glass

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    Performance Windows

    Performance Windows

    1.9
    (12 reviews)

    Frustrating experience with incomplete repairs, poor communication, licensing issues, and…read moreundisclosed installation methods. I hired Performance Windows for a full window replacement at my home in Reno. They offered free labor because the home was supposed to be used as a display/advertising house. We financed the project through a third-party lender. From the beginning, there were problems: * The itemized invoice lacked a clear breakdown of materials versus labor. * When I requested the contractor's license, they gave me a Nevada license number belonging to a different company (Sky View Windows and Doors) that was suspended at the time for a DIR violation. They also provided an expired Utah license for the lead installer. After repeated requests and verification through the Nevada State Contractors Board, the Sky View license was eventually reinstated, but the lack of transparency was concerning. * Performance Windows operates mainly as a sales company and uses Sky View as the installation crew. This was not clearly explained upfront. * They did not disclose that they would overlay the new windows onto the old existing surrounding wood frames. When the old windows were removed, this loosened those wooden frames from the wall and created gaps. Those gaps later caused leaks. After installation, multiple repairs were needed: * A sliding door screen needed replacement (this was eventually completed). * A dining room window started leaking after heavy rain. The crew sealed the original wood panel that had been ripped out during the initial install. The sealant had to dry before testing, so I still don't know if the leak is truly fixed. * Bathroom and laundry room windows were supposed to get proper frame replacements. Instead, the installer only cut plastic pieces, which exposed holes. The smaller bathroom windows still do not open fully -- they claim this is "part of their design." * There was also a gap in the flooring caused by the smaller slider door installation. Beyond the repairs, the overall performance of the new windows has been disappointing: * Even though the windows may look better, our house is noticeably hotter than it was with the old windows. * We are now getting bugs coming into the house. Communication and scheduling were consistently poor: * Appointments were missed or delayed. * On one visit, the installer arrived late, a different crew showed up first with no knowledge of the other repairs, and the main installer forgot several items and had to leave mid-visit to buy supplies at Home Depot. * The crew often seemed rushed to finish and leave. While the sliding door screen was eventually replaced, the overall handling of the project has been disappointing. Multiple issues remain unresolved or only partially addressed. The combination of incomplete work, undisclosed installation methods, performance problems, and lack of professionalism made this a stressful experience. I would not recommend Performance Windows. If you're considering them, verify their contractor licensing status independently through the Nevada State Contractors Board, ask detailed questions about their installation method (especially whether they overlay onto existing frames), and get everything in writing before signing.

    Despite a clearly marked and posted "No Soliciting" sign on the front door, Brandon from the…read moremarketing team knocked on my door to upgrade my windows. He proposed my "beautiful home" for their advertising campaign. I would be responsible for 50% of the cost, provided I agreed to post a sign in my yard for 6 months advertising their business, wrote up a positive review about their installation and the windows themselves, and agree to have my home photographed for up to a year for their advertising, no compensation to me. I listened to the whole speech without interrupting. He looked at a good time today (during the Holidays) to see when he could send someone over to go over options. I told him I wasn't interested to which he responded "You could have started with that". Read the sign buddy. You wasted your own time knocking on the door and jumping into your sales pitch. I was quiet, polite, and let you do your thing.

    HomeStar Windows & Doors

    HomeStar Windows & Doors

    4.6
    (15 reviews)

    I used this business 5 years ago for 17 windows and I had a great experience. Their estimates are…read morevery detailed and are emailed over right away. The communication with them was also great. I just got 2 more windows and one sliding glass door replaced last week and they once again delivered great service and product! I can't recommend them enough!

    Update: As soon as Dave heard about the holes, he sent someone out the next morning to repair them…read more I appreciate that they worked so hard to make our experience perfect. If I could throw another star their way, I would. But Yelp limits me to five. There's something magical about sitting by an open window, feeling the gentle breeze. I have not been able to experience that in the past few years, as the windows in my house have been broken and unable to open. So I finally bit the bullet and reached out to HomeStar Windows and Doors to get a bid to replace them. Dave came out to measure and gave me a bid promptly. He did not put on the pressure, but gave me options-"good, better, best" and thoroughly explained the difference. We decided to go through with the replacement and got on the schedule. We also decided to replace the blinds with shutters and asked to coordinate the installation to happen around the same time. Well, the windows were ready to be installed sooner than we anticipated, and Dave offered to cover the cost of having the old blinds taken down and reinstalled so we could go ahead with the window installation before the shutters. It also landed on a day that we would be out of town, so they offered to text me when they arrived and then again when they left for the day. It was nice to get those updates so I was aware of when people would be in my house. When we returned home, the new windows were in and all the old ones were taken away. It made my life easy! All I needed to do was put furniture back that I had moved for them. There were also some holes in walls that I'll need to patch that looked like had been made when the windows were removed. And now, I sit by an open window (that I was able to open with one finger rather than the gargantuan effort it used to take) and enjoy the nice breeze. I shouldn't have waited so long.

    Valley Glass - autoglass - Updated August 2026

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