Just had my Honda CRV serviced today at CMA Valley Honda and it was honestly the best experience I've had anywhere. From Hanna checking with me beforehand to make sure I was set to come in to Nick tracking all of my concerns and relaying them to the mechanic. Getting service at a dealership always makes me a little apprehensive but there was very fair pricing and great attention to detail. The mechanic got a lot done in a short period of time. read more

If there were a Minus Star, I would give them a Minus every star possible. To be totally insulted is an understatement. I went there to look at a New Honda Civic. I have a super nice 2018 Jeep grand Cherokee Limited with Navigation. It has 107000 miles and runs Excellent. They came back and said all they would give was $7500.00 for it on trade. That is a total insult and yes, I told them. I also said they were crazy and plain stupid to think I would let it go for nothing. So, if you are looking for a vehicle DO NOT go to or near the CAMA Dealers. Them and the Steven dealers in Harrisonburg have to be to be the very utmost worst car crooks there ever are and were. I also told them I will NEVER come back to them for anything, Period. read more

Our experience at Valley Honda was excellent. They guided us through the process with kindness and patience and made us feel like we were part of their family. I've never been treated so well at a dealership. read more

One of my worst nightmares is my car breaking down, leaving me stranded. Nope, I am totally incapable of handling such a situation with a sound mind, as I go into a panic mode and start crying uncontrollably. I know, it's ridiculous. The car that we were using was in the process of breaking down, but, luckily, we quickly researched to find that Valley Honda was a couple of miles away. Praying with all of our hearts, we were able to make it to the location. I am unsure if Ms. Jenna S. still works there, but I just have to say that she just made our experience so amazing, from beginning to end. With such an unfortunate turn on our luck, she was able to check-in with us and made sure that we were taken care of throughout the whole process. She went through all the services we needed, explained everything in great detail, and answered each and every one of our questions. She was honest, extremely transparent, and even hooked us up with a courtesy car due to the longer service time. There was also no rush in getting back to the dealership, as we were kept posted in terms of the ETA; we were still able to do what we initially set out to do, without wasting too much time. Ms. Jenna S. really made such a difference - usually, you hear horror stories from dealerships and the service department, but she really was a beacon of hope, love, and everything above! Thank you so much, Ms.Jenna - you are the bomb diggity, and we are ever so grateful! +ask for Ms. Jenna S.! +great service read more

Valley Honda has been great to deal with always friendly and willing to work with you. Honda vehicles are reliable and absolutely fantastic on gas. Maintenance on them is comparable in pricing and most of the time a fairly easy fix. I have owned at least two vehicles from Honda and if you take care of them - they will last you a very long time. Valley Honda also offers a ride variety of model types which is nice if your family dynamic or needs change. I particularly recommend the Civic, Fit, and Passport. read more

Valley Honda - Valley Honda - Car Dealers Near Me - Staunton, Virginia

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This rating refers to an incident that happened this past week over a yearly inspection . After I passed, I headed out on local streets to Waynesboro ( non highway speeds) and thought I noticed a tiny movement from the hood .....but decided no. Once leaving Waynesboro I jumped on I-64 at 70 mph that everyone was going....including the tractor trailer close behind ......when suddenly I notice my hood clearly has visible movement !! I'm no mechanic....but I immediately fear the hood isn't latched ....and have no idea how much can it take before breaking open ??!! No way I can reach a ramp .....heavy speeding traffic....truck on my bumper....can't slow down any meaningful amt....so the best I can manage....pull off in ditch . Not fond of exiting my car along highway....but no choice...and yes....Honda never latched my hood !!! I'm relieved I succeeded in surviving the problem.....but then my heart and brain freaked out at how I and many others could have died .....if the hood flew up...I slammed on brakes ....truck ran over me....cars scatter from our mess or the hood flying over my car into traffic . I began calling Honda to tell them about it....could only reach VM ....they still haven't returned my call days later ? The next day I was on my way to appt.....but pulled in to give personal description ....not to get something....but because I felt it was important that they knew this happened. The service tech listened....but didn't say a word of concern ? He did ask if I wanted to speak with the employee who serviced my inspection? One...I didn't have a moment to spare. Second....that's their job to address this very serious mistake with this person . Meanwhile.....I still haven't had my VM responded to and no reaction to the heart stopping incident ....maybe apology....maybe refund for my inspection ? I know nothing is immune from error.....but do I now have to check all tire lugs are tight, oil cap returned, hood latched ? Disappointing and heart still pounding. read more

Recently I had my Honda Ridgeline in for it's first oil change and tire rotation. My Service Tech was Angelique. I told her what I wanted which included installing rain guards. The job was done to my satisfaction. Angelique kept me informed of everything that was being done with the vehicle. The best thing about the entire event was that "THERE WERE NO SURPRISES!" BOB P. read more

I bought a used Civic for my daughter at Valley Honda in Staunton. Overall the experience was OK. We found a car online and after talking with our sales person Brett on the phone decided to go to the dealership for a closer look. When we went out for a test drive the battery was dead. They were able to get the car started and we were told the battery problem was the result of not being started for awhile and it would be fine after a short drive. The drive test drive went well and we were able to get what I thought was a fair price (close to NADA). After we got the car home it seemed to start a little sluggishly and if my daughter left the radio playing or the lights on when the car was not running the problem got more pronounced. Come to find out the problem wasn't something that would go away with driving it was a bad battery. This Saturday was a cold morning and the battery could not start the car. We jumped started it and took it to Advance Auto and the battery tested bad. Looking back we should have asked the dealership to test the battery when it was dead for the test drive rather than just get the car started. It was a $152 mistake that the dealership could have helped us avoid. read more

I looked for a Hybrid and got my dream car! Mario is exceptional and he just sent me a " Happy Anniversaire " message, for it is a year ago that I bought my car! Where else do you get such service? It is always clean there, free coffee and all are curteous and professional there! read more

I have taken my older Honda here for several issues. The most recent was a mishap on my part. They fit me right in to get my issues resolved. Every time Nathan has gone above and beyond. read more

Service department writes up work that that never actually do. These guys do not like fixing cars they would rather fix your bill. Valley Honda is awful. read more

I'll be honest I don't trust too many dealers but this place always has the customer in mind first. They're truthful and knowledgeable people on the sales team here. read more

I have purchased several vehicles from this dealership and have had the best treatment from this dealership during the visits. Everyone is always professional and willing to help me with my needs from the sales department to the service department. I would highly recommend this dealership for purchasing your next vehicle or your next service. Thanks guys. Keep up the good work read more

Valley Honda - Car Dealers Near Me - Staunton, Virginia

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Awesome establishment. I was on vacation got some gas and it contained water do needless to say my car died. I found this place and Casey was just amazing, patient, and very sincere. He made an awful situation a lot better. Thank you for taking care of my car and such great customer service. Liz read more

Made an appointment a week prior to the date of appointment for the airbag recall and when I got to my appointment, they did not have the part. Same exact thing happened to my friend with the same year, make and model. Pitiful planning on the parts department. Really thinking when it's time for a new car, NOT coming to Valley Honda. read more

We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. read more

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David was easy going, answered questions thoroughly and made a sometimes arduous process very pleasant. He made me feel comfortable through the whole process and never hesitated to answer any question. Kevin was very helpful with the financing portion. I'd highly recommend visiting Valley Honda for your next purchase. read more

My experience here was amazing!! Joe Tyree helped me find the perfect car for me. He worked really well with me and helped with everything, as well as answered all of my questions. I recommend this place and highly recommend Joe! read more

I am very pleased with the follow up call I got from Mr. Eric today regarding my concerns and experiences with Valley Honda since my last visit. He validated my concerns and made sure to inform that he heard my concerns. That was reassuring. He was able to alleviate those concerns quickly thus reestablishing my trust and continued support/ use of this Honda franchise. With that assurance, I will be setting up an appointment with Valley Honda (via Eric) before the week is done to continue additional services to my car. I am a big fan of his excellent promptness and professionalism! This speaks to the level of professionalism at Valley Honda. Thank you Mr. Eric. I suggest that anyone new to this dealership seek his help when servicing their car. He will make sure that your concerns are met. read more

I have never posted a review for a car dealership, but I must say "thank you" and give 5 stars to Valley Honda, in Staunton, VA. While on a trip up the Blue Ridge Parkway my Honda Accord experienced a complete failure of the electronic power steering. I muscled it around mountain curves for several miles and when I could finally exit the Parkway, took the car to Valley Honda. Everyone went above and beyond excellent customer service, to a level I have never before experienced. They took care of us and got back on the road, safely. I live in Florida, but if I lived anywhere in the Shenandoah Valley, I would surely buy my next car from Valley Honda. read more

What a great experience! We bought our very first new car off a lot from Valley Honda after being recommended to come here by my brother-in-law. They made the car buying experience extremely easy and enjoyable. Amanda helped us the most and was very knowledgable about the car's features and functions as well as being personable and joy to sit with. What I appreciated highly was that no one ever pushed us to do anything we didn't want to do or make us feel uncomfortable in any way. Go here folks!! read more

Quick and easy process to buying an awesome new car. Because I work a lot of hours and don't want to spend my entire day at a dealership, they were great about doing much of the process (like pricing and such) via email and text! I went to the dealership one evening to test drive the cars I liked on their website, emailed and texted a few times, and then the next time I stopped in, I signed the paperwork and left with my new car! Ken worked with me and was a great sales person - not pushy at all. read more

My family has purchased three cars from Valley Honda and has had an incredibly positive experience each time. Igor is one of the best sales associates I have met. He is not pushy and will always work with the customer's needs and interests to find the best car and deal. The deal Igor offered on a 2016 Civic was significantly less than what I was offered elsewhere. He was very upfront about the cost, met me on fairly short notice, and has followed up since my purchase. It is an overall great experience and I would recommend Valley Honda to anyone. read more

Great sales people who go above and beyond to find you a great deal and something you will be happy with. Isaac was wonderful found us an amazing mini van that we are so in love with. No pushing salesman tactics just a bunch of down to earth friendly people and yes I am talking about friendly non pushy car sales people I know I can't believe I said it either! Wouldn't believe it unless I experienced it and it was awesome, when it's time to purchase a new vehicle we will for sure be coming back. read more

Went to trade my vehicle in and they want to offer half of what kelly blue book showed as trade in value. And they have the same vehicle as mine with half the options that mine has. And they want triple what that offered for mine. Sellers buyers and traders be very nervous and do research cause they will try to rip you off read more

We found our perfect car and got such a good deal. The staff are all very friendly and helpful, answering all of our questions. They didn't push us to buy anything and continued to educate us on the car even after we bought it. They genuinely care about our satisfaction and the performance of the car. This is our first purchase here and definitely not our last. Fully recommend browsing the wide selection here for your next car. read more

Honda resurfaced my rotors and charged me $360 because they said it was fine to do. Since then I have had it back to them 2 more times for the same problem within 4 months and not even 9k miles later they are saying that I need to replace them all together. If I pay them $600 then they will throw in the rotors. They told me the rotors are over $300 however, I was able to get the brakes and rotors for $250. Casey said I just want things done for free. NO Casey I paid you guys $360 for a service that you said would last for a good while. I'm not a mechanic so I took your word for it. Your word is NO good. So, now I'm stuck with having to buy rotors and you forgot to tell me I should replace the brakes if I am replacing the rotors. You guys are suppose to be professional. Well, you guys are true professionals at screwing people out of money. So, I would never recommend anyone to you. My boyfriend has a Ford and takes it to Jim Snead and has never had a problem with the work or being screwed out of money. I hope I get a survey. read more

Good experience with trade-in and working out how to keep our payments on our 2012 Nissan Versa manageable. Thanks so much for helping us find a new-to-us vehicle that is reliable, attractive and affordable! read more

Buyer beware. Got price on new car which was competitive but a very low ball price on trade in. Buyer beware. Stay away

Not writing about service (five stars). Writing about FREEZING COLD conditions and horrid rock music. Yes, it is summer. Doesn't mean I want to have to wait for my car in ARCTIC conditions. I know there are a lot of burly men running this place...but their customers are sedentary, not moving, and hence, it would be nice to have a temperature in the 70s (feels like 49 degrees in here, seriously, one sweater and one sweatshirt and my fingers are turning blue and my nose red). Then there is the horrid rock music that's blasting overhead. How can they sell cars in this environment? I want to just run out the door. But they are nice, and I need my car back, so I stay, uncomfortably. read more

Be wary when buying a used car. Yes, they helped us find a car. Yes, they worked with us on price. They're salespeople; they are in business to do business, so I would expect as much. I felt sufficiently happy driving our car off the lot, but that didn't last. Before we left, they said, "We stand by our reputation and will not sell you a piece of junk." Granted, they didn't sell us junk, but... Literally BEFORE WE GOT HOME, the Tire Pressure System warning light came on. We stopped and checked tire pressure, but all tires were fine. So, my mechanic confirmed the system is broken and not worth replacing. Within the first 7 days of driving the car, something popped and started rattling. We had to spend $400 for a new rear suspension, which my mechanic (who I've used for 8 years) said was about to fall apart. Additionally, within 10 days of driving, the engine started making a metal-on-metal grinding sound at startup. My mechanic said it could be nothing, but it could be major. To investigate, he would have to charge us numerous hours of labor to take the engine apart to find it. So far, nothing bad is happening by the noise if still there. Take the review as a whole; we got a car for the price we wanted, it just came with a couple of issues we had to immediately address. read more

Do not come to this place , it's horrible they are no help and they are terrible people ... they only wanna sell you a car and after that they don't care about you at all please don't come to this horrible place read more

I purchased a 2014 Honda CRV. I had an excellent experience working with the sales/service department there. The Valley employees were very friendly and went above and beyond to ensure I had a good first time car buying experience. Everyone was very professional & helped me with any questions I had. I have already recommended Valley to coworkers and friends, and will continue to do so in the future! Thanks Valley Honda! read more

We have been here on multiple occasions and have never been let down. My wife and I originally went there in search of a new car and were not let down. They were more than willing to work with us and helped us find a great car at an adorable price. They also have a fantastic service station. Several months after buying the car we noticed weird engine noises and eventually took the car to the dealership to both service the car and have the problem looked at. When they couldn't find the problem they did not charge us for that part of the service and only for the regular service. On a following visit they were quick to find and repair the problem. While there was another issue that required a part they gave us a loaner and the car was ready to pick up the next day. The employees here are very courteous and friendly. Overall I completely recommend this dealership for anyone seeking a new car or want their automobile serviced. Very affordable. read more

Great! Very helpful and understanding when I lost a "smart" key and wanted to get another right away. Other dealers in Charlottesville and Richmond offered me appointments during my working hours next week, but Valley took care of me when I needed it! I will be back. read more

Best place to buy a Honda with salesman Jerry Robinson and manager Kevin Knot in and out quick no problems no secret deals just pure business VALLEYHONDA in STAUNTON VA read more

We have continued to use Valley Honda for service and repairs because of their excellent customer service and knowledgeable staff. We will be back! read more

Bought a car here on 10/27/12. Jared Sniezek was our salesman and he was excellent.

What a difference a year makes!!! After a somewhat dicey experience in May of 2014 I decided to again give Valley Honda a try for the service needs of my Civic LX. I went back because I think there is considerable value in having Honda trained service technicians working on the brand of car they know best. This time Valley Honda was superb. I was greeted promptly upon my arrival. The work was promptly completed while I was test driving an new CRV. The final bill for my service and state inspection was slightly less than the pre-service estimate they had sent me by e-mail the previous day. How often does that happen? All in all, I was very impressed with both the service I received today and the new CRV I got to test drive. In the words of Arnold,. "I'll be back." read more

I declined trade-in allowance due to extremely low; however, sales person was very pleasant & management met me where I needed to be on my cash purchase. Loving my "new" vehicle thus far. Thanks, Valley Honda! read more