Amazing friendly people to work with!!! Answered all my questions was very helpful HIGHLY…read moreRECOMMEND

Wouldn't recommend buying a car from this location. Purchased a vehicle from here and not even a…read morefew days later the check engine light came on. The catalytic converter was bad. Waited weeks for the dealership to take care of the issue. After receiving the car back, I was told that the work was done wrong. Had to take it back to get it done correctly. After a few hundred miles I started hearing a weird noise. I later took it to a certified dealership to diagnose the issue. Apparently, the motor was about to go. Luckily the car was under warranty; However, I had to come out of pocket for some of the labor and parts needed to fix the car. It's been a nightmare!

The owner was not professional in conducting business. After pointing out countless things wrong…read morewith a vehicle I was interested in I offered what I thought it was worth. He refused to conduct business with me and basically said I wasn't telling the truth about what I saw wrong with the vehicle. The only good part of the experience was the young salesman I spoke to the day prior. That salesman was respectful, helpful, and nice. The owner is definitly in denial of the quality of his inventory and needs to work on consumer relations.

A car purchase should be a transaction where two parties get what they want. I am happy to say this…read morewas my experience at Downtown. I was impressed with the vehicles they had on hand, but I knew what I wanted from their website after I found the car on Autotrader. Everyone was friendly on site, from the Clay the salesman, to the support staff and the owner. I did my homework in advance, and we came to a price that I thought was satisfactory. They are asking fair prices to begin with, in line with the market, so I don't think it's worth spending a lot of time and energy to try and squeeze blood from a stone. If you want a nice used car and a good experience buying it, these are decent and fair people to work with. And if you buy, go to the Charlottesville Downtown Mall and get a meal while they're doing the paperwork. It's about a five minute drive, and you don't have to just spend the time waiting.

I had a wonderful experience with Colonial Nissan Parts in Virginia, in particular, Barry Richards…read more He was responsive and honorable. I ordered 2 front rotors and pads but the box was torn upon arrival. I was a bit concerned but he assured me there would be no issues and they would stand behind their products. I never got to the rotors/pads until a YEAR later when i noticed i was missing a rotor. It was my fault for not checking. I reached out to Barry about this discovery and thinking, how absurd this will sound to him. I really did not expect him to answer but Barry emailed me back AND called me to ascertain my address for the new rotor to be sent. Incredible! I cannot believe how decent and gracious he was. Who would have believe that a dealership could be so humane?? Thank you Barry and thank you Colonial Nissan allowing such a unprecedented gesture! Sam T Connecticut

Worst customer service I have ever experience!!…read more They made a repair to my blower motor and returned it to me knowing something was still wrong. They even charged me a 2nd diagnosis fee in order for me to retrieve me vehicle. The total on a repair I was charged twice for ended up costing over $1,000.00. Run from this business!!

there 100% scamming and there cars are trash with lots of issues first week got the car the tire…read morepopped when driving 40 mph and there interest is through the roof they have it at 24.99%. I asked for a key for the Lugnut and they did not have a spare, so trash help. Worst people don't go there.

This is by far the best place to purchase a vehicle in Charlottesville! The staff is friendly,…read morewelcoming and they are knowledgeable about the vehicles they have in stock. Not only do they guarantee approval for those of us with less-than-perfect credit history, they make sure that you feel like family during the process. I will definitely be buying another vehicle from Millner when the time comes and I send everyone I know who is in the market here.

If you're looking for a no-pressure car buying experience with someone who actually knows their…read morevehicles, Raymond Jordan is your guy. He was patient with all my mom's questions, knew the Mazda lineup inside and out, and made the whole process comfortable from start to finish. Most of the process happened remotely -- email and text -- which was really convenient since we live an hour away, and the final paperwork was handled in person. She drove away happy. Highly recommend!

In March, I purchased a new Mazda from Flow Mazda of Charlottesville. It was a great experience!…read more Their entire team was wonderful and I especially want to thank Ray Jordan, the salesman that worked with me. He was incredibly knowledgeable, patient and very easy to work with. I highly recommend contacting Ray if you are considering a car purchase!

amazing work , they've work on my bmw since I've had it , and she's always been good taken care of…read more they will get you right , foreign cars ain't no regular car .

It's really difficult to find an honest mechanic/auto repair shop, but this is it. Provided a…read morereasonable estimate before working on my car and then stuck to it. Drove me home when I left my car to be repaired. Performed the repairs quickly. Super friendly family-owned business. They even updated my inspection for me without me having to ask. Highly recommend!

Love this service department! I'd been going to Malloy for over 10 years and just had enough of…read moretheir terrible service before cautiously coming here to for my Ford. What a huge difference!! They communicate clearly and in a timely manner - they are polite - they don't cost a fortune. They are nice! What a concept! Huge fan of Branden, our Service Advisor - the guy is so nice and so awesome about helping us determine what to work on now, what can wait. An Advisor who helps you?! Insane. Will only come here from now on - thank you for being awesome!

I had an emergency situation with a rental this weekend and contacted CMA and had a wonderful…read moreexperience with them. They helped me out in a pinch and with late notice. Thanks to the team, I was able to safely return my car. Thank you Ka-tari, Nate and Wyatt for giving me peace of mind and excellent service during a very stressful experience.

I bought a Toyota Avalon and was pleased with the negotiated price…read more The next afternoon, I was driving at higher speed than what I did when I took my test drive and turned out the rotors were warped, which did not show up at lower speeds. They paid for new rotors and brake pads. I will tell all my friends and the next time I buy a used car, Monticello Motors will be the first place I look.

Very upset customer. Purchased a 2013 Mini Cooper after warning Gary, the inventory manager that…read morethe car was leaking oil and the passenger front window wasn't rolling down. Purchased the vehicle as I was told I could take to a garage in Charlottesville for work. After calling and being told they are busy, no loaner vehicle, & they would need the vehicle for atleast a week, I called back and spoke to Gary. I mentioned I had a mechanic that could do the work, he said to get an invoice. After sending in the invoice, waiting almost a week for an answer, the answer was no, Ven the owner will not fix the car. Even though they are offering a 30 day, something mile warranty. This place is crooks. They lie. Owner will not reach out nor cares about what goes on with the vehicles and lives of his customers. Was told to send in an email to the employees direct email, like they can't just respond for him? Please, please go elsewhere & purchase your vehicle. Do not offer them your time or business.