RICK was completely professional, quick and friendly. I'm not sure how he can take all of the rude aggression he has to deal with on the daily. I really commend him for being such a great and patient guy. He handled rude customers with kindness. We had to stand there while another customer overreacted when we arrived. Rick tried to deescalate while remaining calm and respectful. Kudos to Rick!!! Ample parking. I don't the the area too well but it felt safe parking in a well lit parking spot. The hotel is huge. Do not expect a Ritz Carlton. We knew what we were paying for when we chose to stay here. We never bring valuables but we also did not experience the things that others complained about. The hotel was very clean. The pool was very large and clean. The rooms are gigantic. No elevator. Yes, the place is older. Don't expect a renovated upscale building. This is an older building that with clean bedsheets, spacious rooms and a place to rest your head for the night. Snack machine : everything (instant soup and candy) were $3. There is also a drink vending machine (soda and water). We loved the bed it was super firm. Not one you can jump on. Pillows were awesomely plump and comfortable. We had a great sleep. At check in, all adults staying overnight, must supply their ID. It is then scanned into their system. I suppose this is to hold all adults accountable for ruining their hotel and to stop customers from having hotel parties. The walls are thin. You can hear trucks if they are coming from behind the hotel. You can hear your neighbors walk down the hall to their rooms. Air comes in through the balcony. Bring and wear ear plugs to sleep Check out is at 11am. The area is super clean. The pool area and trees are immaculately cleaned and trees and grass trimmed. Very maintained. The balcony's are clean. The hallways feel eerie because they are long and empty. Bedrooms have linoleum/laminated wood which was nice and clean. We loved that our room and area did not smell like smoke. Some places say smoke free and you can smell smoke. We didn't not smell any smoke. Check out was easy and quick. Just walked up to the window, let him know our room and gave Rick the key and we were OUT. Room had a coffee machine, alarm clock, TV, hairdryer, clothing iron, fridge and lots of clothing drawers. Two chairs to sit and relax. TIPS: Don't bring valuables Bring ear plugs. Good for a night or two just to rest your head WAIT TIME:                N/A we were checked in immediately 5/5 HOST (ENTRY):     5/5    SERVICE:         5/5           SERVER NAME: Rick OVERALL CLEANLINESS:       5/5 RESTROOM CLEANLINESS: 5/5 STAFF CLENILINESS: 5/5 SECURITY (IF ANY):    NONE AESTHETIC (ARTSY OR BORING): boring but it served its purpose PRICE:             4/5 could be a little less PARKING:       5/5 read more

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The little middle eastern man who checks you in is RUDE. He has no business dealing with customer service. He refused to let us get a room because my dad booked the room under his card. After watching him disrespect many customers who walked in, I lost my patience. I'm glad it happened because the hotel is gross. Bugs all over, ran down, and bad customer service. He would not give me a supervisor or owners name to tell him about my experience, and when I asked the housekeepers for this information, none of them spoke any english or understood me. I will be calling the health department and BBB. This was the worst customer service I have ever recieved in my life. read more

Do not come to this hotel!!! We were on the first floor and within the first hour we found cockroaches everywhere, at first there was one which we did overlook, however over time we kept seeing more and more all over the floor and furniture. We immediately left. We have talked to neighbors and they also confirmed that they too had cockroaches, even on the second floor. read more

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Whole the room is relatively quiet, and I was prepared for an older building, I was not prepared for town carpet on stairs, some duct taped down, some not. All the walls in the hallways are dinged, marked, gouged, smeared and stained. The mattress was firm. The bedding morning to write home about, but doable. There was no plug in the tub for a bath. The"conditioning shampoo" pump bottle appeared to contain the exact same liquid as the body wash; a clear, thin, low studying liquid that fried my hair. Not too say they are required to supply quality or elite hair products. But if you are filling all the pump bottles with the same product, be clear about it. Towels were clean. AC was cranky and the room never got below 76, even with it set as low as it would go. Five during the day, but some people, like me, sleep best in a cooler room. In the room, the two armchairs were comfortable, if dates. The wallpaper was lifting on places, and spackled down in others. Amenities were not great. If there is such a thing as 1/2 ply toilet tissue, that's what they use, stiff, dry, super thin stuff. The closet does contain hangers, but they were at least 6" or more beyond my reach. I did read there was a breakfast offered. I never saw it, smelled it, heard anyone offering it. I was up and about in the lobby and common areas at 7 am, 8 am, and 9 am. There was neither a sign or note in the room, or lobby, or any info when I checked in, on where this mysterious breakfast could be found. There are several places to eat nearby, mostly fast food, with the exception of the excellent Thai restaurant walking distant on Chatsworth. Otherwise there is Popeyes, kfc, mc Donald's, Arby's, del taco, subway, Starbucks, and several other eateries nearby. The parking is slim pickings, spaces in front, that fill up quickly. Unless there is a hidden back lot, I'm not sure where everyone parks. The front of the hotel looks a bit ratty, and I was seriously taken aback when I first arrived. But, as my sister says when she saw it, it's dumpy, not unsafe. I was here to spend time with my father(17 hour shifts) in ICU, so very little of my took me was spent in the room, or hotel proper. If you are going to be gone most of the day/night. Then it's an ok place to catch a few winks. But anything else... All in all, I stayed 7 days, slept. Spent the rest of the time at Holy Cross. It is what it is. Overpriced a little, for what you get, but then, what isn't these days. read more

This place is alright. The room was okay. Def got a sense of a seedy element here. But for the price not to bad. Recommend in a pinch.

Although this place was a BIT rundown, and needs some repairs, for one or two nights, it's JUST right! Comfy beds, working A/C, hot shower, and a TV you can plug any console into! Although the view depends on the room you get, this is not a place you stay at for the views or vibe. It's a good place to rest for the day, or come back to if you're gonna be out all day read more

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Was the worst experience the cleaning lady's are thief's and got us kicked out for asking for the items back . And would not come to our room and clean it got us banned for then not doing there job . Was asking for the manager number and would play games and tell us they don't have a number for them . read more

Customer service. My daughter spent the evening here to be close to the freeway in order for her son to pick her & the 3 kids she was caring for. Pricing was ok, problem with this business, she was alone with the 3 kids, 2 were toddlers & she had to carry 2 large car seats. When I asked about this, the individual at the check in counter said he couldn't leave, however there was another individual in a glass enclosed area. The front desk counter individual said there was a cart, he could have stepped away from the counter since it was in the same area & assist her with placing the car seats onto the baggage cart. A male customer staying at the Inn volunteered to assist her with the car seats. The room didn't have a smart TV, nothing for small kids to watch & the most major problem, BED BUGS!. If it were possible on the rating scale, I would give them a zero. read more

Please don't ignore reviews I paid the price, I only saw stars at Expedia and booked it for 4 night but after the smell, how filth it was and almost throwing up I walked out after two minutes, I'm still dealing with refunds they want to charge me the 4 days when I was there 2 minutes, I also ignore the service ladies outside that's should be enough not to go in unless you are into that kind of life read more

Valley Inn - Bath tub dirty and rusty not safe - Hotels Near Me - Mission Hills, California

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Gross. Dirty, broken tile, real grimy dirty tile! Filthy floor, filthy chair, painted tub and old grout. Mold and bugs. Graffiti on the walls, gross old dirty bed spreads. I need to ask for xtra towels and put the on chair and floors!!! Eeeewwwww.. read more

This is the NASTIEST motel I've ever been to and I've stayed at my share of gross motels. Not only was the property & room in disgusting condition (the sheets were stained, the toilet bowl was dirty, burn stains on the sink, and it smelled like they haven't vacuumed in years), but the staff's attitude was just as nasty as the building. Upon check in, he looked me up & down & told me I cannot have guests because "I look like the type to bring in 'unwanted people.'" If you don't want to be discriminated against or stay in a shit hole, do not stay here! read more

I've been traveling more than usual since my daughter started college in So Cal. My go to hotel was booked so we chose the Valley Inn, what a mistake. I've never walked into a place and I walked right back out, I did not feel safe. They put me in a room around the back and I was the only one back there and the entire front lot was empty. There is a security gate but it may be securing the semi's and cars that they're storing which is open to a yard of buses. I did not feel safe day or after dark, the door didn't have a bolt only the lock when the door closed. The room was not clean, weird smell and I sat at the end of the bed and it felt like something they put together, lumpy and hard. When I went to the front to cancel he then offered me a room inside, No thanks, he wasn't a bit concerned with my not safe comment. I called Expedia and got a refund. If I could give no stars I would. Beware and be safe read more

Dirty. Was up all night long because of the slamming doors. DID NOT SLEEP AT ALL. The room was not as bad as we thought based on the outside but that does not matter if you can't get any sleep. Never again read more

I got a room for 5 nights. On yhe second night the house keeper thru away all my cloths, food and drinks. Alot of money lost and the manager said they can't do anything about it because they thought I has checked out after 2 days when I got the room for 5 fldays read more

I took my kids to six flags and needed a cheaper option for a night's stay. I looked at the reviews and thought it was gonna be bad, but it was clean I got my deposit back and check in and out was smooth. I'd stay there again. read more

If I could give 0 stars I would do not go to this hotel worst customer service I've ever experienced, rooms dirty,and for the price definitely a no there are plenty of hotels near by cheaper, clean, and management friendly do not go to Valley Inn read more

I would give a zero if possible, CATFISHED! Not enough parking. Not disabled friendly, with only a staircase and no elevator. The place was dirty and they didn't clean up the room well, leaving stains on all high contact services. Even the front desk was filthy. There were many stains, broken things and the sheets had stains. The walls were marked up, and the wallpaper was torn. The hallway floors were held together by tape. The place smelled of cigarette smoke even though there are no smoking signs posted everywhere. With a security guard on staff and proper cleaning the smell shouldn't have been that prevalent. The security guard seems to just sit in the lobby the whole time and not be monitoring anything. I wish that I could post more pictures to share, but as per the previous reviews the owner hasn't done much to fix the issues. Don't stay here! read more

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If the room taxes are fully paid why did you pocket my $100 bill and conveniently forget to give me a receipt along with giving me the digital card to Room 180 ? read more

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I walked into the main lobby and approaching the counter I was greeted with a rat running across the lobby floor. The receptionist didn't seem worried as if it was part of the amenities. I was told they over breakfast, coincidentally the rat ran straight through towards counter. Never seen such a thing. Rooms entrance looked like prison cells, everything ran down. Flowers dirty, stains on furniture. My body broke out in hives after entering bed, it was 4am and I didn't have an option to leave. I wouldn't be surprised if animal kingdom of insects e rérrŕþr read more

This place is a complete dump. The management is a clown show. The rooms are disgusting and it smells like smoke. Doors were slamming all night and people screaming in the hallway. You're better off sleeping at a homeless shelter. read more

Worst hotel I ever been to. This place had new roaches every day popping up in the showers. Tried getting another room and front desk gave me and 3 of my coworkers the same hard time after trying to get a new key saying we had to show proof of staying, then after arguing for 15+ mins he says "oh I see it sorry". After a week of parking the truck in the gate they said we couldn't park anymore. Maids don't clean good at all. read more

Only my first night here, and I already can't stand it. The room is so dusty that my allergies are acting up badly. It's really uncomfortable, and I'm not sure how I'll get through the rest of my stay. On top of that, the restroom isn't clean -- it's honestly disappointing. I expected at least basic cleanliness, but this place falls short. Would not recommend. read more

I have learned to lower my expectations when it comes to staying here...it is a good place to check in for a weekend ..this last time I stayed here everything worked and the experience was surprisingly pleasant..the staff is always friendly and accommodating.. read more

This is simple...The staff was fine, nice and friendly. However, the location was less than average. Although this is not a 5-star location it could have been much cleaner and in better shape. The room had spider webs in corners of the room, the bath tub looked like it was 20 years old, the drawers as well as the cabinet drawers were hanging on for dear life. The mini fridge I don't think it worked since it was not plugged in. The location felt ok as far as the security and the key gate to gain entry to park but the room just felt shabby to me. read more

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I have never seen a place so rundown. The room was dirty, had roaches, dirty and ripped carpet, graffity/writing on the wall, dirty disgusting drapes. The plus, gated parking and the pool area looked nice. Booked 5 nights through Expedia so couldn't cancel out. Stayed 2 nights as a loss of 3 nights. read more

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Ok, this motel is what it is. It's not a 5 star but if you need to get a quiet nights sleep, it will do. However there's things I just can't tolerate. And at this establishment it's Roaches. Specifically on the ground floor. While the upstairs rooms have balconies, the ground rooms have patios that are basically just the part of the outside premises, so virtually anything can crawl inside. You can get better rates online but to walk up and pay $90-$100 per night and deal with roaches is unexplainable read more

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*THIS WAS THE MOST DISGUSTING PLACE EVER* The receptionist lady at check in was kind and helpful, but the minute my sister walks into the room she's terrified to see a cockroach crawling on the desk of the room, we end up finding tons more cockroaches in the room.. I demanded a room change and got a room change, to yet find more cockroaches... (the lady justified the cockroaches being there due to "heat")... then I see blood stains, fresh blood of some sort on the sheets... a bullet hole or a hole with a camera in it... the carpet is completely disgusting... the area was surrounded with crackheads... sketch area.. sketch people... it's now going to take 10 or less days for me to get my refund.. absolutely the worst place I've ever been and seen... lasted 20 mins or less there and had to change to a whole new motel.. read more

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Left my apple watch by accident here. Called multiple times and they kept saying it wasn't there even though on my end it shoed it was there. Don't stay here. Worst experience. read more

This hotel is dishonest and criminal. They lied about having a pet friendly room during the wildfires this year and didn't refund the $ I paid once I arrived with my cat and was told I couldn't stay there with him, even though they sent an email informing me the refund was on the way. Fortunately, my bank finally got my money back via dispute. DON'T TRUST THIS BUSINESS!!! read more

This place was good although not sure how thick the walls are you can hear some of the other people next to you. Overall good experience.

The service has been accommodating from Hasan, Khan, Rick and Priya. The room is big, clean with hardwood floors and has ac/heat, balcony, fridge, flat screen t.v. They also have a nice outside area with a nice pool. Good value. read more

This place sucks , Always over charges, rooms are always dirty, the discount prices that are offered on websites are honored but they try and get you with every additional fee they can just to make up for it. This place should be the last resort of last resorts. 'em... read more

The only complaint I have is that they require a $150 security deposit on top of the room payment. They also take cash with a $4 atm fee. However it is by a bunch of stores so it's in a great location. Also I love how big the room was compared to the others I've been to for about the same price. Also my biggest appreciation is that they let my party check in an hour early since they saw us just waiting there. A great 2pm check in time and an 11am check out. I'd def go back if it wasn't for that deposit. But least cash is given back right away. read more

To say our stay at this inn was terrible would be an understatement. First as we were checking in we noticed three different sheriffs vehicles roving the premises. It was an ill omen. Shortly after while waiting in an understaffed line you could hear a helicopter overhead. When we finally got to our room we noticed that the balcony light could not be turned off. The bed sloped. One of the pillows smelled sour.There were cigarette burned holes in the comforter. When we tried to shower in the morning we were greeted by dirty towels and a almost nonexistent draining shower. Do not ever stay here. You would be better off sleeping in your car next to the police station. read more

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This place is a dump. We came here due to the couple of good reviews found on the booking site and for the fact that they had a pool as well as the proximity to Universal Studios. Big mistake. The pool was "closed" and the interior of this place is disgusting. Stained carpet in your rooms, dead bugs in the window ledges, flickering lights in the hallways and your room (can't you people change the bulbs?), exposed wiring in your room, wallpaper peeling off and no covers on the light fixtures. 4 people staying in the room, you get 3 towels and 1 washcloth. Ask for more, we don't have anymore. The carpet was sticky in some areas (wear shoes at all times) and stained all over. The original room offered to us was not secure. You can open the sliding door from the outside with a credit card. I do not recommend this place at all. read more

By far the worst hotel I've ever stood in along my wife and kids nothing like the pictures don't be fooled the room smelled bad had to spray my expensive cologne to help get the smell out carpet was stained my bed had blood stains no lie pillows had dirt stains very unsatisfied with this rental heres the pictures to show im not lying We are now In Tijuana mexico and total difference for waaaaaay less than I paid for the valley motel inn you should be ashamed to rent out them room like that I shouldn't get 10% of my money back I should of gotten an apology and my money back read more

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Was in town for one night that turned into two. Had two different rooms due to last minute changes to business in town. First nights room shower was a joke. The water at best was luke warm with almost no water pressure. The outside patio furniture had clearly not been cleaned or wiped down since the dawn of time. They could also be a little bit more generous with the amount of coffee they give you in the room. Second night was a not much better. There was no chair for the desk in the room. No coffee maker was in the room either. TV remote had no back so the batteries kept falling out. Same story with the patio furniture, dirty as could be. Bed sheets looked like they were decades old with what looked like old school shoe scuff marks. Both bathrooms could clearly use some fresh paint and small repairs. For the price of each room I have to say there was not real bang for the buck. Come on Man---ya'all can do better. read more

This place was dirty, it seems that there is no security, people smoking weed in the side of the place, loud fights and drugadicts yelling and being disruptive until 2 or 3 in the morning. The phone to call the lobby didn't work at all, I had to call from my cellphone and an incompetent person answered and didn't know or didn't want to know that there was a problem outside my room. read more

Valley Inn - Phone did not work at all!!!!! - Hotels Near Me - Mission Hills, California

If I could give this place zero stars I would. I booked this room and asked for a credit card authorization form which they said they would email. Now today is the check in day and they are saying they don't do that. So you waited till the day of my reservation to tell me you can't accommodate me. Now if I cancel I won't get my money back. You are a horrible company with no empathy or concern about the people that pay money to stay at your run down hotel. read more

Very rude man at the front desk. Dirty rooms the tub was filthy. I didn't even take a shower.