Valley Nissan had some issues, yet they have shown me kindness. Also they have provided fair repairs & assessments!

Purchased my Nissan Aria here. I am in the purchasing another vehicle here. Chase was so good to us. Not only did we feel comfortable, we were impressed with the speed of the purchase. There is most nothing I dislike more than waisting my time. read more

Valley Nissan of Longmont - My car. - Auto Repair Near Me - Longmont, Colorado

Yikes!! tried resolving an issue on my car, but the Man i talked to on the phone absolutely useless lol! i had to basically beg for everything. i felt as if a rush not appreciated! DEFINITELY don't waist your time with this rude person, if you are having a bad day don't take it on your customers, ruins your business. YOUTUBE is better and more useful‼‼‼ read more

Valley Nissan of Longmont - Auto Repair Near Me - Longmont, Colorado

Absolutely abysmal customer service. Valley Nissan broke my car during a pervious repair attempt, and is refusing to fix it. read more

The sales person Chase is outstanding and very knowledgeable.If you are looking for a new car or trade in he is the best person for contact.

Airbag warning light on dashboard was flashing. Airbag inspection allegedly showed a need for replacement of several components...for about $2500. In fact, the problem was just a corroded wire that was easily corrected, but only after hundred of dollars of unnecessary service fees. Also, while the car was at the dealership, they left it unlocked in their outdoor parking lot where it was burglarized--a problem that had occurred before and was known to the dealership. Their new Service Manager has his work cut out for him... It's time I found a local independent auto service facility rather than a Nissan Dealer. read more

Bought my used truck here and I want to give a big shout out to Bryan Cab. Professional and patient and I appreciate the vigorous follow up as i was making a big decision and wanted to take my time. The whole staff is fun and upbeat. Thanks. read more

I bought a Leaf there from Justin and it was a great experience. Unfortunately i came back to trade in my Leaf and a new salesman named Austin was there and he was the most pushy and horrible salesman I had ever met. I told him many times that I won't go over 400 dollars a month payment. Im only paying 341 now. He absolutely ignored that and wasted an entire day with my girlfriend and I said send me the payment price before I go waste my time. He would not so I go and he tries to make me sign a payment plan for almost 700 dollars on a car I dont even want. He told me to be flexible! So why dont you call my boss and ask him to be flexible and pay me more? Be flexible? And we walked out. Then he called my girlfriend 20 times trying to get her to trade in her paid for car and he knows shes on disability. He wanted us to then make 2 car payments. The guy has no qualms at all about trying to put someone in financial hardship as long as he sells a car. Im 56 and a veteran and he was like 25 so he couldn't fool me into anything but I feel bad if he meets some young gullible person because this guy is like one of those stereotypical used car salesman who will not listen and just try to talk you into something. Because of this guy, my girlfriend and I will never go back there to buy anything again. I told him im a mailman and have no day off and I wanted to know the price before I went there but he thought he could just talk his way into putting us both in a bad situation. They used to make movies about this kind of guy. I swear if I had filmed this interaction and put it on YouTube it would go viral because it was actually almost sad to see because it was painfully obvious that he was absolutely desperate to sell a car. He told us he just moved here from Tennessee and it was so easy to read between the lines and know that he cant afford to live out here. This aint Tennessee and its expensive and i bet this guy cant pay his rent. I was actually really angry for a while but its also sad because he's a young guy and I can tell he is in financial trouble because of how desperate he is to sell anything to anyone but here's some advice. Youll sell more cars if you listen carefully to the customer. Don't talk over them and if you cant meet their needs then say that and they will appreciate it and come back again when they can afford it but when you are pushy and uncaring then people will remember that and never go back there again. That and the fact that i bought this electric car and its a pain in the butt to charge. They have a fast charger right there but customers are allowed to use it, up until the point you buy the car. Then they wont let you use it anymore. They will tell you that you can, but after you have the car they say its under repairs, then they turned it on for me a few times, then suddenly there is some problem so only customers can use the charger. So basically after you get the car you are no longer a customer. Just some dude who wants to use their charger. Well since im no longer a customer anymore and cannot use their charger that can only be used to charge this particular model of leaf with an outdated connector that they themselves sold me then thats fine. But they lose more than one customer. Its me, my girlfriend, her mom, my brother and as many people as I can tell about this. Sell a dude an electric car with limited range and an outdated and rare plug in and lie and say I can use their charger, come back in 6 months and trade it in and after I leave, suddenly I can't use the charger which is the only one in town able to charge the car, which they very well know and even bragged about so i struggle for 6 months trying to charge this thing. Then find out the whole coming back in 6 months to trade it in was another giant lie and they set me up with some sleazy guy who tries to get me to make a 700 dollar payment on a Nissan versa and makes up a story about a special new program they have to help rebuild credit. They have no such program and he fabricated the entire thing. Then the sales manager said she wanted to talk about this so I made an appointment and she flaked and blew us off read more

I highly recommend Valley Nissan. It's such a shame to see a lower rating for a truly great car dealership. Sounds like some folks had one off bad experiences. For those who know me know I have high expectations for good service and Leon and Nolan and the crew at Valle Nissan were exceptional in their service and understanding of my needs. I have done all of the car shopping for our family over the past 25+ years. I don't mind it bc it's so fun to get a new vehicle. But I know there are some bad dealers out there and I have had some of those experiences. But not with Valley Nissan. From the minute I walked into Valley Nissan Leon was super friendly, down to earth and greeted me with a smile and respect. Leon knows his vehicles! He knew all the benefits of the mechanics and structure of the vehicle and was able to explain the points that mattered most to me. I had been to Volvo, Infiniti, and Audi prior this month and purchased the Nissan because of Leon and the crew at Valley Nissan. Ask for Leon by name he will ensure you get what you want at a fair price. Ask for Leon! read more

We began our ROCKY, IMPERTINENT journey with your company July 29th, then again August 8th as parts had to be ordered and returned on August 22nd as whatever MAGIC WAND was used over the engine sure did NOT stop our car from stalling in the middle of a busy intersection and placed us in jeopardy of getting KILLED. We had asked that perhaps the IDLE needed to be tweaked as it seemed SLOW and on the 22nd Kevin Frith said IDLE was OKAY -WELL, after the $1,143.45 we spent out of OUR POCKETS , our vehicle is still STALLING and placing OUR LIVES in JEOPARDY each time we VENTURE onto a thoroughfare. This is Abominable Hope there is some INTEGRITY, HONESTY, and PROFESSIONALISM in your business!!! DAVID & E. GAGNE read more

Second time shopping here Great experience with sales team Christopher and Dennise, managers Nate and Chuck. Great overall experience, would recommend to anyone looking for a new or used vehicle read more

Oh wow! I can't say enough about this place!! I went in for warranty work, they went ahead and inspected my whole vehicle and then sent me a text to let me know all of the things wrong with it. I got to choose what they did or didn't do with my vehicle just by clicking a green or red button. SO HANDY!! Plus, they didn't pressure me on the items I didn't want fixed. The only hang up I did have was when they had washed it, their detailed had to have used a dirty rag because my paint was scratched all the way around. All it took to get fixed was an email and a couple phones calls, got it scheduled for a buff job and OMG! It looks amazing!!! Love these guys!! Maverick and Austin where so easy to work with!! I'll for sure go back!! VALLEY NISSAN'S SERVICE DEPARTMENT IS HIGHLY RECOMMENDED!!! read more

Valley Nissan of Longmont - Pre-buff job - Auto Repair Near Me - Longmont, Colorado

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I generally do not do reviews, but I feel I must express my experience with Valley Nissan in Longmont, Colorado. I live in Boulder and have been considering a new Nissan Leaf, after contacting several dealerships, I have to say that Valley Nissan was by far the BEST experience I've ever had with a car dealership. From my initial contact with Blake the Internet Director, outstanding communication, he respected my preference in the way I wanted to communicate, answered my questions quickly and directly. Once I arrived at the dealership I was greeted by both Blake and my sales consultant Leon, who had all paperwork ready to go for a quicker transition. Leon went over the car with me , answered all of my questions and was very knowledgeable; (this was very appreciated as this is my first electric car). This outstanding customer service continued with the Finance Manager Nate, he came out and introduced himself to me, explained the rest of the process and when I would be with him to finalize all paperwork. The thing that impressed me with Nate was, he did not try and sell me a bunch of products/coverage, he presented me with what he would recommend based on how I was purchasing my car-so refreshing! What a great team at Valley Nissan, I would recommend anyone looking for a vehicle to reach out to these guys! So worth the short trip from Boulder, this review seems longer than my time in purchasing my new car. Thanks Again to All, Weston Boulder, CO. read more

I would like to take this opportunity to tell you how happy i am with my windshield replacement experience. Jacob and Brandon were very professional and courteous. They did a fast and efficient job installing my windshield. I would recommend to every one. I love my new Nissan Frontier That I just purchase from you. Thanks Rich Huhman read more

After 4 visits to this dealership, I will not go into detail, the list is too long. In summary, work is not done when promised. Then needing to get an Uber after they were closed. The service desk told me 2 different answers to problems with my car. I had to wait 1.5 hours after my oil change was done, etc, etc. They are not a business that I will stay away from read more

AMAZING EXPERIENCE! I went to Valley Nissan as an alternative to mail-in-car after dealing with a car theft in Denver. I worked with Blake Ryan and he was very helpful in listening to my needs as a customer. He also worked hard to make sure I was satisfied with my car purchase and did not harass me like at other dealerships. Valley Nissan was incredibly helpful in offering competitive pricing with a wide range of quality cars. I thought the process was straightforward and free of headaches and I did not feel 'on edge' during price negotiations. I ended up getting a 2021 Subaru Outback touring which was a huge upgrade. Valley Nissan also made it easy to trade in my damaged car for purchase credit and solve the problem of my impounded car. I was also very impressed with Jeremy who listened intently to my needs and made sure I got what I needed in my car. Check out this dealership, I am very impressed with the results! read more

Valley Nissan of Longmont - High quality car, unbeatable price! - Auto Repair Near Me - Longmont, Colorado

I received a recall notice for my Nissan Leaf Plus recently, and scheduled an appointment at Valley Nissan to take care of it. The recall notice said it would be fixed in under an hour, so I did not mind waiting for it. I purchased the car at Valley Nissan and have had it serviced there. I arrive for my scheduled appointment, and they tell me that there computers have been down, and that I would have to leave the car there all day. I had just driven 35 minutes from my home in Erie to take care of this, and could not leave it all day as I had no ride. So I left, wondering why the service dept did not call me advising me of their problems. When I returned home, I sent a terse message to the dealer's general manager, thanking them for wasting my time. He was very apologetic and offered to send someone to pick up the car and leave a loaner while the car was serviced. I declined his generous offer as I needed to be in Longmont the next week and if they could do it under an hour (as the recall notice said) I could bring it in. So I arrive for the second appointment, and the Disservice Rep Doug now tells me that it would now take 2 hours and 15 minutes. I told him that the recall notice said it would only take less than an hour, he gave me some lame excuse about the computer tech was not in and needed to read the results. Mind you, his excuse did not hold water. So I left. If I were paranoid, I would surmise that Doug was retaliating at me for the message I left with the General Manager. I am sure he did not like my comment about the service reps sitting around drinking coffee instead of calling their customers informing them that their computers were down. So I left again, vowing never to set foot in their cursed disservice dept again. When I got home I called the Nissan dealer in Boulder and made an appointment and got right in the next day. Oh yeah: it took them 50 minutes to perform the service. Bottom line: next time I am in the market for a Nissan, you can guess where I won't be looking. (I am from Erie, not San Francisco as the review title indicates - not sure how that happened) read more

I bought a new 23 versa from them. The the staff was friendly. The service department was knowledgeable and quick. The service department went the extra mile to make sure i knew anything i needed and stuck with me until i ran out of questions. Which is no small feat! The management is great about addressing concerns and making you feel heard. They are leagues about the fort collins location. If you need a nissan, skip foco and go there. No high pressure tactics, and they dont try to sucker you into something you don't want with a pretty face. Some important miscommunications on the sales side is why it's not 5 stars. But otherwise super solid place to get your vroom vroom! read more

I am beyond frustrated with the dealership and how they handle business. I have been trying to help my grandparents who bought a car from them early 2024. Unfortunately it got totaled about 6 months after. I had sent Robin (who is in finance) in November 2024 the total loss paperwork to get refunded the service and protection plan. I was told it was going to be 6-8 weeks from there to get check sent out. Keep in mind in the meantime my grandparents who are on a fixed income are getting late fees due to them having that balance on the loan. I have been in touch with Robin over the few weeks to see the status and she said it got sent out. Fast forward till yesterday I called again and I was handed off to "Sue" she said I needed to call her tomorrow (today 2/20/25). I called Sue and she stated that it was cancelled a few weeks ago because they didn't have the mileage, which is false I sent all of that paper work back in November. She then stated it was only send out yesterday 2/19/25. Which is ridiculous given I've sent that paper work LAST YEAR! I then asked to speak with Robins supervisor as Sue said I needed to talk with Robin about it. Which is super frustrating no one is taking any accountability or responsibility for them dropping the ball. I got transferred to Troy the GM twice with no answer on the other end. I would really appreciate some type of help with this matter. read more

The folks at Valley Nissan (especially Ben and Jeremy) were helpful and understanding as we navigated buying a new EV with the various incentives out there. They were patient when we changed our mind midway through a deal and chose a different vehicle and they went above and beyond to accommodate our needs. In the end they snagged me a new Leaf with great Nissan incentives that were about to expire. read more

aweful predatory experience. i got tricked out of a extra 1000$ that i didnt even know about until my bank had explained it to me how they finance guy nate ward tricked me. the car had issues they lied about then tried to charge me a arm and leg to fix them even after we settled that at my expense it took almost a month and a half and 3 apointments to fix 1 out of 3 malfunctioning things and all while they tried to throw every miscellaneous charge they could at me even at one point going as far as trying to have me sign a blank invoice form that literally had "customer pays $100) just written on it. oh and not to mention they broke or took off my antenna (looks broken) and never put it back, and somehow im out a lugnut. worst experience ive ever had purchasing anything in my life and i mean anything. read more

Don't trust these people !! They sold me a lemon. They refuse to fix my car and said they would help me get into another car. But that didn't happen either. The sales manager (Chuck), doesn't stay in touch with you and now (Brian), the salesman, is ignoring me as well. The price of their used cats is way to high as well. Check the Kelly Blue Book before you buy anything from them. I don't recommend buying anything from them !!!! I'm a disabled Veteran and in a wheelchair and have been treated very poorly !! Do Not trust the people I listed above. I am in the process of having a lawyer getting involved. I haven't even had my vehicle for 3 months and everything is going bad. Their technicians don't even care. read more

David is a wonderful salesman. He got me just the car I wanted and even replaced the cracked windshield! Brandon at Polaris Glass did a super job of replacing the windshield quickly. Thanks to the team effort my car accident had a happy ending! read more

I have never dealt or been to a dealership before. I contacted Jaime, and Chuck, about three weeks ago asking what I could be put it; they kept in touch until I was ready. When I got there, they made everything smooth and easy; explained everything to the point I understood(with my small social worker brain), and got me in a Jeep and my partner is a Subaru. Jaime, Chuck, and Robin were absolutely amazing, to the point, and completely upfront and honest. Even let me take the Jeeps out for a test drive alone with my partner. If I could give these three 1,000,000,000 stars I would. Valley Nissan will be my dealership from here on out! read more

Valley Nissan of Longmont - Subaru - Auto Repair Near Me - Longmont, Colorado

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As an update I've called this guy 3 times. I am out on hold, each time the receptionist comes back and shockingly Troy is in a meeting. I've left a message each of the three times. No return call. Pardon me Troy if your interest in resolving this seems disingenuous. read more

This dealership is a complete joke they will advertise that they will to all this multipoint inspection on all used cars ! I purchased another 370z with 67000 miles to discover after I drove 2000 miles on my awesome purchase that the clutch CsC failed ! This gets even better after they sold me a car without allowing me to test drive it because of some excuse the service department had the Keys so therefore I could only look at car in a dark spot near service department! I then was told you better sign the contract before some else's purchases it the next day ! I was so stupid to not have driven the car and look at it before the delivered it to me I noticed it's been wrecked on the driver quarter panel big scratched down door ! Then to noticed cigarettes burns in the leather seats what nightmare to be persuaded to act now lose out on your funds later ! They sold me a worthless warranty to convince me oh you will be covered. Found out it's basic one isn't that nice of Noland in finance to not have educate me on better warranties options. I paid 2400 extra dollars to again be lied to about having an awesome back up in my time of need ! I had to dish out thousands additional in order to repair car ! Oh and by the way I attempted to register the car to be told sorry your car needs Emissions ! Noland told me come by pick one up well that's a two hour drive round trip ! Why wasn't that put in the glove compartment at the time of delivery I guess that was too much to ask ! They charged me a delivery fee over 500 for what to be mislead about this piece of junk you sold me. God forbid do your research before you by any car from Nissan period ! Found out this car had several complaints for CsC failure meaning your whole transmission has to be taken out in order to replace it plus do a a whole new clutch replacement. This warranty should have paid some for it but nope they are just like Valley Nissan you get yourself in a pickle if you trade you car in thousands and thousands dollors later because they will want a huge down payment then you get a lemon ! Isn't that wonderful situation to be put in ! My advice would be to keep your old car clunker before you step one Foot ever into Valley Nissan ! Troy the Gm acts like he cares but not all! I literally could have almost had my old Z paid off with all the money you all costed 'me with high interest rates and car repairs emissions testing towing! Oh by the way they replaced the convertible top thank goodness prior to me agreeing to sign contract but had I not had tested it upon delivery of car It didn't retract whatsoever another thing they were trying to cover up ! All I get from Troy we paid for that lol ! You wrote it off through Nissan good try though ! I will be going to the consumer protection to report everything ! read more

Got jerked around for 4 days negotiating trade in values on my truck, low balled over and over. Finally came to an agreement I was on my way to the dealership after we agreed on prices and a time to meet to complete the transaction and I was called saying that someone else had scheduled an appointment to look at the truck. WTH really? We agreed 3 days prior and literally when I was on my way they said they were going to let someone else look at the truck knowing full well that I was buying. If you want to be insulted, jerked around and low balled this is your dealership!! I'll take my $45,000 somewhere who know what customer service means. In the event you do choose this dealership avoid Ben Bernhardt he was the "salesman" who will give you the run around and shift the blame to others vs owning it read more

On January 25, 2023 I posted a negative review for Valley Nissan of Longmont. One of their service staff - Senior Advisor Doug Mount - told me that Nissan would not honor the warranty on one of their batteries. That did not make sense to me but Doug Mount was adamant - the battery warranty will not be honored!! I wrote my review AND 24 hours later Valley Nissan responded. Both the Service Manager Maverick Bryant and the General Manager Troy Mewis made contact, corrected the mistake made by Doug Mount and replaced my battery under the Nissan Warranty. Mistakes happen but Valley Nissan management stepped up and solved the problem created by Doug. Thank you read more

I was very disappointed with the service department. When I purchased the maintenance agreement I was told it included tire rotations. When I went to use the maintenance agreement they said it did not include tire rotations. That was a key factor in purchasing the maintenance agreement. I now have zero trust in what the service dept says and does. When I picked up my car it was in the lot with the passenger window down. It was left vulnerable to what anyone would choose to do with my car. I would recommend going elsewhere for business in order to get a higher standard of integrity and responsibility. read more

Beware of Valley Nissan's hidden charges in their finance paperwork including a $595 charge.Supposedly if the car you purchase is stolen you get "5,000.00" they can't remove that charge. On top of that they have a nice little clause in their paperwork that states if they don't cover all of your trade-in payoff, any remaining balance you have to pay. If you do business with these guys make sure you check your paperwork for all hidden charges. We won't be doing business here again. read more

The people at Valley Nissan were terrific My experience here was awesome on all fronts read more

Blake from Valley Nissan was the best salesman I've ever had the chance to work with! He went above and beyond to help me during my buying experience. Thanks Blake! read more

Do not go for repairs, twice we were mis quoted significantly more and our quoted estimate. One time was for a key, how does one miss the estimated price by $40??? Will drive further to Boulder I'm the future. ***Updated*** Correct, after I wrote this review Chris did credit the money for the underquoted key programming ($40). The $700 labor for new axels and boots was never resolved. We ended up taking our car to Boulder Nissan and were only charged $400 for the labor. read more

Cars came in for service only for me to have to go elsewhere to get them fixed because the issue wasn't resolved. They have detailers who could give less of a shit since they didn't make the effort to dry my car and have dusty rides all over the lot like they're gonna sell anything that isn't shiny. He salesmen, might be one or two decent ones, but I wouldn't know because the only thing they really care about is making themselves money if it'll sell cars, even if they have to roll the buyers up one side of the river and down the other to get them to fold . And then they'd insisted on financing or leasing even after it was made clear that was going to be done through the bank finally had to give up trying #skeevywho read more

I've explained how horrible my experience was and how badly I was conned by these people in another review. Now I'm due for an oil change and I'm TERRIFIED to bring my Altima in because I just know it will get screwed up in some way and they won't take responsibility for it. I have 7 free oil changes but I may feel safer paying at Jiffy lube or Walmart for that matter. I mean, they were careless enough to screw up and send me home with the wrong new car for an entire month before they caught the mistake...BUYER BEWARE!! Major buyers remorse!! read more

Hello Steve, My name is J. and we have not had the pleasure of meeting. However I wanted to reach out to you tonight to share with you the absolutely terrible experience my wife and I had tonight at the Valley Nissan dealership there in Longmont, Co. We originally stopped by the Greeley dealership to look at a few vehicles that are online, we didn't know at the time those vehicles were in fact at different locations. Which was fine, we spoke to J.R. Peters who explained very professionally and polite how those are posted and viewed. Even went as far as to offer having whatever vehicle we were interested in brought over to that dealership and we could come back at our convenience to test drive! J.R. is very courteous and informative. Unfortunately J.R. mentions that one of those vehicles is at Valley Nissan there in Longmont, Co. We Thanked J.R. for his time and information even gave us his card and actually walked us out. J.R. introduced us to his manager as we headed out the door both very polite and wished us luck as they reminded us they are there to assist us if needed. "5 Star in my book"! With that information we decided to stop by Valley Nissan there in Longmont. Walked in spoke to an employee who was assisting other customers but introduced us to Ben. Ben is AWESOME! Thank God for people and salesman like him! Now we mentioned to Ben we are there because of J.R. and we had a specific vehicle we are there to see. 2007 Mercedes Benz C 230 Sport VIN: WDBRF52H27A956444 Stock #: M9790838B Model Code: C230WZ This is simply a secondary vehicle for us and we didn't want to spend a whole lot. Not looking for a hand out but simply looking for a reasonable deal. I mentioned I had a specific budget and payment if we decided to finance with Valley. We drove the vehicle and it was good. Except the front vibrating rotors when braking made us a bit nervous and concerned driving that home if we had even purchased? So definitely took that into consideration. Regardless we decided to take a look at numbers when Ben asked. I also mentioned to Ben that I do NOT want my credit shot all over. I have a pre-approved reference number for Capital One. I was also aware of the age and conditions of the vehicle in prospect also mentioned that to Ben it might not be appropriate for what I was pre-approved for. Specific. Ben went to Justin I believe was his name the Sales Manager? We were presented with the first deal. Not what we wanted. Respectfully declined that and reminded what we were looking to try and accomplish. Justin came over after a bit as we talked, Ben, myself and my wife J. Justin was presenting himself aggressively and very firmly interrupted us with what he thought was a better deal???? This isn't our first rodeo as they say.... It really put my wife and I aside because of the pressure and presentation that "Mr. Sales Manager" was pushing. I again responded respectfully declining and informed him it just wasn't right for us. This conversation became a completely disgusting disaster immediately because I asked if there was any opportunity to purchase this vehicle with a cashiers check on Monday for the discount they offered? Justin informed us aggressively the only reason it was even discounted was to get the approved application??? I also respectfully reminded Ben and Justin do not shotgun my credit please. If the pre-approved wasn't going to work then we needed to regroup and keep looking. Now knowing what Justin did I wasn't appreciative of his tone, demeanor, attitude and pushing his finance offers. Also shotgunning my credit as I was getting multiple notifications of each and every request (15). Made me extremely upset and not feeling good. Now Justin decided to CHALLENGE me about my offer and went as far as trying to make me look dumb and stupid???? Extremely unprofessional and rude. That definitely was the deal breaker! My point was to make the deal benefit me. Isn't that expected from a purchasing stand point? With in reason of course. Well to bring this to the end we eventually decided to leave as Mr. Sales Manager verbally assaulted us with his statements "He is only ready to deal with real and ready buyers"??? Wow. Ok. And even mocked our offer to pay cash??? He walks away and leaves us and Ben sitting there still considering our options. When I looked at Ben he had this confused, concerned, shocked and lost look on his face which matched exactly how my wife and I felt. Face said it all. Steve, I do not expect you to do anything about this because I am not sure what can be done to repair and re-earn our business. But I will promise you this will be shared with as many people I can to help others avoid this kind treatment. In fact I will recommend them to other dealerships that we have had a very pleasant experience. Just recently we purchased a 2021 Audi Q8 right off the showroom floor at Audi Denver very exquisite and respectable dealership. This is not about money. Experience/Service read more

30 years ago my husband and I had this exact same situation happen to us with Valley Nissan, I thought they may have changed so spoke to a salesperson on the phone about buying a used Altima. I asked for a lower price than what they had advertised and she assured me that, after speaking with her manager, he agreed to my price and she actually emailed me a picture of the handwritten math the manager had given her which reflected the agreed upon price. Remembering my last experience with them, I repeatedly confirmed the agreed upon price on the phone and repeatedly reiterated that I would not be paying a penny more other than sales taxes; no fees, nothing else. She confirmed this and needless to say, once I got there, they had added another $3,000. Unbelievable! I did not stick around to hear their excuses. read more

Beware of price gouging and overall bad service experience!!! I took my 2014 Nissan in to get some work done under a factory warranty. The service advisor said my warranty only covered 4 hours of the 6.5 labor required for one of the repairs (approx. $250). I called my brother (Service Manager for Toyota) to see what the labor hours were, and he immediately showed my 3.5 hours. When I confronted the Service Advisor he immediately backed down as if he had no justification on why he was going to charge 6.5 hours for the repair. I still needed my truck repairs, so I agreed to have the work finished 5 days later so parts can be overnighted. When I brought my truck in, I wasn't in their system, so I confirmed the parts were there and was assured that yes, they were. 8 hours later I called to get an update and they told me the parts hadn't arrived, so the repair had not been started. I spoke to the Service Manager Jason and he offered a loaner car for the next day which is a positive and said he would speak to his associate about the price gouging. I also sent an email to the GM to see how this would be address but did not get a response. Just want everyone to be aware of the practices that could be happening at Valley Nissan. read more

I bought a 2018 LEAF from Valley Nissan, and wanted to give a shout out to the service department. I had some troubles with the back up camera working consistently while the car was still under warranty, but when I brought it in for service the camera happened to be working. The next time I brought it in the camera did not work, and even though it was slightly out of warranty, the service department agreed to order the part and install it at no cost to me. It's good to know that some businesses will still stand by their customers, even when the fine print allows them to avoid doing the right thing. I would recommend this service department and dealership to anyone who's interested in a Nissan. Steve Miles read more

These guys are THE best. I don't know why anyone else had a bad experience but I have been going to them for over a decade. They always explain things very well and are friendly. They are super trustworthy. I have had so many instances where small auto shops "see me coming" and these guy never steer you wrong. They are super good with their repairs and if you are dissatisfied they work with you. I will never go anywhere else. read more