I have been going here since 2010/2011, today will be last time I will ever step in the office ever again. The services has always been great...however the customer service has gone down hill over the past few years. The only reason why I continue going here was due to the excellent service by Dr. Kongsakul and Dr. Field. I've purchase total of 5 pair of glasses over past 10/11 years from them, I don't know if they recently switched to new supplier but however the last 3 pairs that I owned had issues and poor quality control. Pair 1 - the coating/film started to fail within a year, had to be sent back for repairs. Pair 2 - had to be replaced the same day when I picked it up as it had bubble in film. Pair 3 / current pair - the coating/film started to show wear and tear within year and half however due to covid last year I wasn't able/comfortable going into office to have it sent for repairs. Today I went into office, explained the situation and was told they couldn't do anything since the warranty expired last October or November. I told them due to personal health issues and covid I wasn't able to last year, was told immediately that supplier would not fix anything that is not covered regardless of Covid situation last year. I totally understand that it's my fault for not being able to bring it sooner. All I wanted them to do was try to make some type of effort with their supplier but no they clearly don't care enough. I will be taking my business elsewhere. read more

I've been going to Valley Optometry for 4-5 years now. They always offer great customer service. The staff are kind, patient and professional. I've seen 3 different optometrist here and they all have been very thorough with my eye exams and questions. I definitely recommend their services! Can't wait to pick up my new glasses! read more

The staff was extremely nice and professional! The facility was very clean and organized. They were very helpful with suggesting frames and staying with our insurance guidelines. read more

Amazing place! I had an unfortunate experience with Kaiser as to what kind of eye care I was getting, and getting a proper eye exam from them would take months! So instead, I called here and was seen the day after! They were really thorough and I didn't even need to get my eyes dilated! (Your mileage may of course vary). I wish I had come here first before Kaiser did their thing. Dr. Field, my optometrist, was very friendly and professional. read more

I usually go to Kaiser to get my prescription and it's been 3 years since I had my eyes checked. This time, I decided to go to another place since Lately been getting a lot of migraines. My husband Alex and I were very happy with Dr. Kongsakul and the manager, Christine. Dr. Kongsakul is informative and knowledgeable. It was nice to know an optometrist that seems To understand where my migraines are coming from. In kaiser, you don't receive the same service as they are rushing to their next patient. Christine, the manager is also really nice and helpful. It was easy to pick our glasses , they have a variety of collection from branded names and regular frames. It's hard to find businesses in the San Fernando Valley area and receive outstanding service. We'll be back again next year :) read more

My 5yr old son was a first time patient today and he has a bit of a fobia when it comes to Drs. He could not stop talking about how nice his Dr was and how he wished Dr. Kongsakul was his Dr for everything. The staff at the front was amazing. They were kind and so professional. They made the whole process so simple since the start. I was able to do everything via text. Overall I'm so glad I chose them and i recommend them 100%. read more

I needed some glasses, since I can't see close, i had a very bad experience paid 398 for glasses , they didnt make right it for the computer, i told them since the beginning I see double and use computer, but they didnt pay attention, went the third time the Asian eye doctor, seems already upset and told me he was gonna make my glasses in a way I wasn't happy , and told me that my eyes were to old :( very disrespectful,I wasn't gonna be able to used it while driving. But they did it before, Iam still using my old glasses they made , it just need little adjustment. I dont understand why he coulnt make it to see close, for computer and to see far. They have the machines and the knowledge, if I new they were so incompetent I wouldn't had gone, I los my gas in three trips to try to get the glasses right, lost 398 $out of pocket, and they charge the insurance, and they coulnt fix their mistake since beginning, to make the story short I use the glases as sun glases. What a ripped off. read more

I love my glasses so much!! Didn't even know I needed them for awhile, but vision started getting really blurry out of the blue. Found this place on yelp, went in and everything went so smooth!! Everyone was so nice and helpful and explained everything so well. I'm really happy with this place and definitely wouldn't go anywhere else!! read more

Valley Optometry Eyecare - Great selection! - Optometrists Near Me - Reseda, California

Dr. Andy is the best, my wife has struggled with different optometrists trying to get the right prescription for her glasses until we found Dr. Andy. He was able to get it right on the first try. The staff is always professional and courteous, I highly recommend Valley Optometry. read more

The staff in this office is so wonderful. The level of care and respect is amazing. I've been going here for eye exams, glasses and contacts for years and would STRONGLY recommend this office to everyone. read more

Wonderful wonderful wonderful!!! What an amazing place of business. The owner did not give up and wanted to make sure my prescription was perfect. They really care about their customers. My wife just went there and I sent a friend there. Keep up the good work!!!! read more

I came in for an eye appointment( mind you I haven't had one in MANY MANY YEARS! Once I walked in all the staff were nice and welcoming! I had to sign papers before my actual eye appointment ( which is per usual, no biggie)... fast forward to the actual process, I never knew there was so many steps to having your eyes check like this isn't no DMV examination. They take a picture of your eye and nerves around it to make sure your eye is in good health! I had a great experience at the location... will I recommend people to come here? Uhhhhh yes. The doctor was so detailed about what every little step meant and that's what you would want a as patient. Having an explanation on every process on your health whether it being eyes or actual health issues. You will not be disappointed. read more

Was looking for a place who accepted my insurance to get an eye exam and glasses and found a good place close by. Was able to book an appointment on a Saturday with Dr. Marshall Field. He was very friendly and informative during the entire eye exam. They have a great selection of glasses that are affordable and some nice designer ones. Vanessa was very helpful with not just the styles but also the types of features for my lenses. She even reminded me about the Yelp deals to save on the cost not covered by my insurance. Glasses were ready in about a week and they notified me via text. Quick and easy pick up. read more

This is the best eye doctor office I've been to and I've been wearing glasses since 4th grade so that's saying a lot! Very friendly staff who are always willing to help, polite doctor who listens to any issues you may have with tons of patience, and the office also uses the latest technology to find the right prescription. I also love their eyeglass frame choices! read more

Yes, the staff is friendly. The reason for going to this place was because I called the first time, asking how much is an eye exam for contacts. I was told $75. I was sold then, considering everywhere else was $100+. However, the staff is kind of all over the place - even the doctor. I had an eye infection going in, so I wasn't given the eye exam since my vision wouldn't make sense to have it tested. Great, I'm currently stuck with glasses for a couple weeks. That's not their fault, but what I'm mainly upset about here is that I felt very rushed every time I went to see the doctor. The very first visit I was given antibiotics & other various eyedrops & was told to use them every 2 hours & the other drops 'whenever I felt like.' I liked the fact I didn't have to go to a pharmacy to pick up drops, but what was strange was that I wasn't given a paper or instruction on how often to take the drops - like a normal doctor would. However, she was friendly. The follow up I had was with a different doctor, one that deals with medical issues. Okay, so I go in there, & he really never tells me what's wrong with my eye! I felt so rushed, like there wasn't a minute to ask a question. I felt annoyed leaving with all my questions unanswered. Today I go back for my 3rd follow up & they want $35. I said NO because I don't need a doctor to tell me what's wrong with my eye. Also apparently I have slight astigmatism? Yeah, and I was never ever told I had that. I love surprises. P.S. They don't accept checks (even though I was told on the phone they do.) read more

I have been coming here for the past 3 years and could not be more happier. Dr. Kongsakul (who I saw during my first visit), Dr. Shin (who I saw during my last two visits) and staff are ALL very professional, knowledgeable, helpful and courteous. The Drs make you feel at ease during the exams, everyone is very efficient, appts are kept on time, follow ups are provided with phone calls (when my glasses and contact orders are ready), post card reminders are sent to schedule for the next annual eye exam when it is near, and emails/text messages are sent to remind/confirm upcoming appts (which I like and find quite helpful to me). There is a large selection of frames you can choose from. This year, I was in the mood for cat eye shaped frames or something red. I found a pair but didn't quite like the color. I was told that their other location El Portal Optometry in North Hollywood also carry a large selection of frames as well. I decided to check that location out and I'm so happy that I did! I found the perfect pair, OGI Eyewear, red, cat eye shaped frames. Diana assisted me both times in finding my perfect pair (one which I kept for the 1st two years and now my new pair this year). I told her what specifically I was looking for and she helped pick out a bunch of frames for me to try on. She was then able to help me narrow them down to one :) Both locations are very clean. I have had the best experiences and highly recommend both locations! read more

The staff all wore gloves and mask and made sure to sanitize everything thoroughly. The staff were also very helpful and insightful

Came here for the first time . The front desk girls were all amazing and friendly. The Dr was nice and did a great job! They girl who helped me pick out my glasses was amazing and very patient with me ! I would definitely recommend this place too my friends and family . read more

Overall it was good experience, I was looking to change my sunglasses to a prescription lens sunglasses. Everything and everyone was professional. read more

Valley Optometry Eyecare - Waiting area - Optometrists Near Me - Reseda, California

Expensive optometrist to purchase glasses with all the things you need... Best thing to do is to get a prescription for glasses and buy it somewhere else. read more

I have been going to Valley Optometry Eyecare Center for my annual eye exam and I have been very satisfied with the end to end service. I was compelled to finally write a review after my visit today because of the superb and excellent service I received from Dr. Marshall Field. He literally explained everything I needed to know about all the test that we did and he made me feel so knowledgeable about my results and what they mean. Hands down the best optometrist in the LA and San Fernando Valley area. Furthermore, Cindy and Christine also assisted me with all my frames and lens questions. They also walked me through options based on my insurance. I am very impressed with their customer service and knowledge. Thank you all so much for your superb service! read more

After a HORRIBLE experience with a different optometrist last year, my husband and I tried these guys today. WHAT a difference! I can't believe how incredible these guys were! The office staff was really nice, and Dr K was awesome. He listened to all my worries and made fantastic, no-pressure recommendations. Both my husband and I were blown away and as far as we're concerned, we've finally found our new family optometrist! read more

My grandparents love coming here to get their eyes checked. Every time we come, the workers in the front are very helpful and nice. My grandparents used to see Dr. Kongsakul but now we see Christine more. They are both very wonderful and thorough. read more

Super friendly and helpful staff. My first time getting glasses and Alejandra was so patient with me. They take their time with each patient and the office was super clean. Highly recommend this place. read more

My family was referred here, by a friend, after our last optometrist routinely made us wait an hour to be seen. At Valley we were seen right away. The staff performed a comprehensive screening, including a full digital scan of our eyes. That scan was extra, but I believe it was worth it. It gives a very easily understood picture and allows year by year comparisons. The doctor did several eye exams I had never seen before, including split screen and vertical line ups. He took the time to build lenses and let me try different physical builds. We were quite pleased with our entire visit. read more

They seemed nice enough, but told me that they'd do an exam but wouldn't help me with glasses. Don't take my VSP if you won't do the full job. read more

Been coming here for years, staff is always friendly and very helpful. They also have a very wide arrange of frames

Love that all the staff are wearing masks and face shields and gloves. And I haven't been anywhere that Go strictly by the book. The staff here are always very friendly and helpful. read more

Honestly, I had an average experience the first time going here, but the service has changed since then. This year marks my second time going to Valley Optometry Eyecare Center. Here is what changed: Last year, they asked me before taking a picture of the back of my eye (retinal imaging exam) but this year they did it without asking. This test costs $30 and is normally performed for people who have diabetes, hypertension, high cholesterol, or other conditions (link below). I do not have any of those preexisting conditions. I don't think most people are aware of which exams are necessary and which are not, so I suggest choosing an optometry center that is more transparent about why they charge you the way they do. At the end of the day, $30 is not a lot of money, and it's not only about the money. It's about healthcare that is transparent about extra costs and unnecessary exams. Isn't that what we all want from our healthcare providers? For information on conditions that warrant retinal imaging: 1) https://www.webmd.com/eye-health/what-is-retinal-imaging#1 2) https://www.vsp.com/eyewear-wellness/eye-health/retinal-exam Less relevant, but applicable: They also have great reviews because they ask people to it in the store for $10 off their glasses which is honestly why my first review was so positive. Because when someone asks you to review them right in front of them, why would you say anything negative? read more

These people are trying to make money by using the pandemic as an excuse to implement mandatory retinal imaging instead of dilation. Although I explained that I never do a dilation, and just want a simple eye exam, they would not work with me. I'm fortunate to have an insurance, but feel disgusted and sad about how they're usining less fortunate people during these though times to make up for lost business. Shameful! read more

This place is a bit shady. Ordered eyeglasses with expensive features like highest-index, blue-blocking and other features but received it without these options and not a word from the store. We had to discover this ourselves and had to go back and point this out so there's not much QC going on there. We had to tell them that these options weren't actually included before they did something about it and then blamed the lab for what happened. I mean, it's your job to deal with labs and insurance companies and check their work, not mine. Took multiple trips to correct errors that should've never been made in the first place. I've been to many other eye places before and this has never happened. I don't have any trust or confidence in this place and I would recommend another place. If you end up going there to get glasses please triple check what you paid for vs. what was actually provided. read more

Love all the staff! Great and friendly !! Best experience overall highly highly recommend Optometrist(very detailed, best opinions,etc) staff everyone is the best ! Make you feel right at home read more

After not having an eye exam for over 15 years, I decided to give Valley Optometry a try. I'm glad I found this place. The first thing that you notice walking in is everyone welcoming you with a smile. Always great to see welcoming faces. The staff was nice and professional. Asked thorough questions and made sure I knew how the eye exam was going to be. The exam itself was in-depth and definitely above my expectation. Everything in there is pretty state of the art. It was awesome and fast. Will definitely be coming back. Thank you for reading. read more

I've been coming here for two years now, the first year I brought in a prescription from another optometrist because they have a much wider selection of frames to choose from. After having such great service the first time I decided to come back for a full check up. The optometrist was very thorough in her evaluation of not only my vision but the overall health of my eyes. Aside from having an amazing selection of frames to choose from, the staff is extremely helpful and pleasant. Easily the best optometrist in the valley! read more

I hate to leave bad reviews but these people are the worst. They sell frames with defects all over them and the. When you come in they say it's fine I'll fix it and god a sloppy quick fix just for yo hot come back again and again. On top of that when it was to the point that my glasses couldn't be fixed (the arms of the Oliver peoples I bought from them were so cheap and flimsy) they told me I was out of warranty and that there is nothing they can do besides offer me to buy a new pair... DONT BUY HERE read more

Overall great experience, fast and friendly service. You'll be in and out in less than 30mins depending on how long it takes you to pick your frames! Excited to get my first pair of glasses read more

Valley Optometry Eyecare - 10/10 , Getting my first pair today - Optometrists Near Me - Reseda, California

Nothing but the best. State of the art equipment, they are professional and really know everything about glasses. Highly recommend this place read more

I've been coming here for a years now and working 2 jobs is hard for me to make time for my appointment. I love the face that you can contact them through text message and not just phone calls. I also love how quick and efficient they are. read more

I was referred to this office from one of my closest friends so I decided to do the drive all the way from Pomona and I'm glad I came in. I was seen by Dr. Shao, she was very thorough and answered any questions I had. The front office greeted me right away, which I loved. It Made me feel very welcomed. Alejandra was so friendly and bubbly and walked me through every exam they do before you see the doctor. She also helped choose some new sunglasses which I'm obsessed with! She never made me feel rushed what's so ever. Will be coming here every year from now on with a visit or two in between just to pick up a new pair of glasses each time. read more

Valley Optometry Eyecare - Optometrists Near Me - Reseda, California

Staff are very welcoming. They have a nice selection of frames and lenses. The only place I will go to now. Really happy with their customer service! read more